We are looking for a Tech Support Manager to provide hands-on technical support across both information technology and operational technology environments in Pittsburgh, Pennsylvania. This role will serve as a key onsite resource, helping maintain reliable user support, network connectivity, and core infrastructure while also supporting plant automation systems. The ideal candidate brings a practical troubleshooting mindset, strong desktop and systems knowledge, and the ability to work comfortably across both office and industrial technology settings.<br><br>Responsibilities:<br>• Deliver onsite technical assistance for end users, resolving hardware, software, and access-related issues in a timely manner.<br>• Manage support requests and service tickets while ensuring consistent follow-up and clear communication with employees and stakeholders.<br>• Maintain and troubleshoot desktop systems, laptops, and Windows 10 devices to keep daily operations running smoothly.<br>• Support network connectivity and related infrastructure components, identifying issues and coordinating fixes to reduce downtime.<br>• Administer Active Directory tasks such as user account management, permissions updates, and access support.<br>• Provide deskside support for plant personnel and office staff, addressing technical concerns directly at the point of need.<br>• Assist with operational technology systems, including automation platforms, SCADA-related environments, and other plant-facing control technologies.<br>• Partner with site leadership and technical teams to strengthen local IT and OT support capabilities as automation needs expand.

• At least 5 years of experience in technical support, field support, or a similar hands-on IT role.<br>• Working knowledge of Active Directory administration and user support processes.<br>• Experience supporting computer hardware, desktop devices, and peripheral equipment.<br>• Proficiency with Microsoft Windows 10 troubleshooting and end-user support.<br>• Strong foundational troubleshooting skills across software, hardware, and connectivity issues.<br>• Background in deskside support within a fast-paced operational environment.<br>• Ability to work onsite in Pittsburgh, Pennsylvania and support both IT and plant-related technology needs.

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