We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries through various communication channels.<br>• Provide accurate information about products and services to assist customers effectively.<br>• Process orders and ensure all data entry tasks are completed accurately.<br>• Address and resolve customer concerns to maintain high levels of satisfaction.<br>• Handle inbound and outbound calls while maintaining professionalism and empathy.<br>• Collaborate with team members to improve customer service processes.<br>• Keep detailed records of customer interactions for future reference.<br>• Escalate complex issues to the appropriate department or supervisor when necessary.<br>• Stay informed about company policies and updates to provide consistent support.<br>• Contribute to the overall success of the team by meeting individual performance goals.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Cambridge, Maryland. In this role, you will be the first point of contact for our customers, assisting with inquiries, resolving issues, and ensuring a positive experience. If you have a passion for providing excellent customer support and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries via phone and email, providing clear and accurate information.<br>• Handle and resolve customer complaints or issues with professionalism and efficiency.<br>• Process and track customer orders, ensuring accuracy and timely delivery.<br>• Manage a high volume of inbound and outbound calls while maintaining quality service standards.<br>• Maintain detailed and accurate records of customer interactions in the system.<br>• Collaborate with team members and other departments to address and resolve customer concerns.<br>• Provide product or service information to customers, helping them make informed decisions.<br>• Identify opportunities to improve customer satisfaction and share feedback with the team.
We are looking for a Customer Service Representative to join a growing team in Pennsylvania. This onsite opportunity is a contract position with the potential to become permanent, suited for someone who enjoys helping customers, managing account-related requests, and working closely with internal partners to resolve service issues. The ideal candidate brings strong call center experience, sound judgment, and the ability to handle both routine inquiries and more sensitive concerns with professionalism.<br><br>Responsibilities:<br>• Handle incoming customer interactions and provide timely support for account-related questions, service needs, and general issue resolution.<br>• Update customer account details, including payment information and billing arrangements, while ensuring accuracy in all records.<br>• Work with merchants and cross-functional teams to address product, service, or installation concerns and move issues toward resolution.<br>• Document customer conversations, service actions, and follow-up steps within internal systems and related tools.<br>• Place outbound calls when needed to gather information, provide updates, or complete service requests efficiently.<br>• Recognize situations involving legal, regulatory, or highly sensitive matters and route them to the appropriate internal contacts.<br>• Support order entry and related administrative tasks to help maintain smooth day-to-day customer service operations.
<p>We are seeking Customer Service Representatives to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. This role offers a contract to permanent employment opportunity.</p><p><br></p><p>Responsibilities:</p><ul><li>Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction</li><li>Utilize various computer systems and applications to gather necessary information efficiently</li><li>Collaborate with team members and other departments to resolve complex customer issues</li><li>Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns</li><li>Accurately document customer interactions and update customer accounts in the system</li><li>Stay up-to-date on product knowledge, industry trends, and company policies</li><li>Meet performance metrics and quality standards set by the company</li><li>Handle a high volume of inbound calls with a positive attitude</li><li>Assist customers by providing product information and offering solutions to ensure customer satisfaction</li><li>Process customer applications and maintain accurate customer records.</li></ul><p><br></p>
We are looking for a compassionate and composed Medical Customer Service Rep to support a busy physician group in Dublin, Ohio. This contract opportunity with permanent potential is ideal for someone who enjoys helping patients, managing high-volume inbound calls, and creating a positive experience during scheduling and intake conversations. The person in this role will communicate with empathy, handle sensitive situations professionally, and help patients navigate appointments, billing questions, and general service needs.<br><br>Responsibilities:<br>• Respond to incoming patient calls promptly and professionally, providing clear guidance and a supportive experience.<br>• Coordinate new patient intake and update essential information accurately within the appropriate systems.<br>• Reschedule, confirm, and adjust appointments while ensuring patients understand next steps and timing.<br>• Address patient concerns with patience and tact, using de-escalation techniques to resolve challenging interactions.<br>• Build trust with callers by demonstrating empathy, active listening, and a service-focused approach.<br>• Assist with routine billing-related questions and direct more complex issues to the appropriate department when needed.<br>• Document call details thoroughly to maintain accurate records and support continuity of care.<br>• Work closely with clinic staff and operational teams to ensure scheduling and patient service processes run smoothly.
<p>Our client is looking for a motivated and detail-oriented Senior Customer Service Lead to oversee a team of customer service representatives and enhance overall client satisfaction. Based in Hoffman Estates, Illinois, this role is pivotal in managing customer accounts, improving operational workflows, and ensuring seamless order-to-cash processes. The ideal candidate will thrive in a collaborative environment, driving efficiency while mentoring team members to deliver exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and coordinate customer order processing, delivery schedules, and sales orders while ensuring smooth transitions to fulfillment and accounting teams.</p><p>• Establish and enforce response-time service level agreements (SLAs) for customer inquiries, coaching team members to meet accuracy and speed benchmarks.</p><p>• Analyze customer order patterns and inventory signals to proactively secure orders and avoid service disruptions.</p><p>• Collaborate with sales teams to forecast demand and provide actionable input during Monthly Sales & Inventory planning meetings.</p><p>• Streamline workflows for quotes, pricing, inventory availability, and delivery timelines, ensuring documentation of standard procedures for consistency.</p><p>• Mentor customer service representatives through regular one-on-one meetings, performance evaluations, and cross-training initiatives to build team expertise.</p><p>• Drive process improvements that enhance inventory management and order accuracy, contributing to overall operational efficiency.</p><p>• Partner with stakeholders to ensure customer insights are effectively translated into supply chain strategies and actionable volume signals.</p><p>• Maintain and update department standard operating procedures (SOPs) to reflect best practices and efficiency goals.</p><p>• Perform additional tasks and projects as assigned to support the department's objectives.</p><p><br></p><p>Hybrid schedule (Mon–Thurs onsite, Fridays remote)</p><p>Compensation: $70k–$85k + 10% bonus (based on company performance) </p><p>Benefits: medical, dental and vision insurance, voluntary life insurance, 401k with up to 5% match, 15 days PTO, 4 personal days and 9 holidays.</p><p><br></p>
<p><strong>Description</strong></p><p>Robert Half is seeking a friendly and professional Receptionist to serve as the first point of contact for our client's organization. This contract role is perfect for candidates with strong interpersonal skills.</p><p><strong>Responsibilities:</strong></p><ul><li>Greet and direct visitors in a welcoming and professional manner.</li><li>Answer and route incoming phone calls and emails.</li><li>Manage front desk operations and maintain a tidy reception area.</li><li>Schedule appointments and assist with meeting room coordination.</li><li>Provide general administrative support to office staff.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Memphis, Tennessee. This role focuses on providing exceptional support to clients in the financial services sector, particularly within banking operations. The ideal candidate will bring strong communication skills and a commitment to delivering high-quality customer interactions.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone, email, or other communication channels.<br>• Address customer concerns related to financial products and services, ensuring a high level of satisfaction.<br>• Analyze account information and transactions to resolve discrepancies or provide detailed explanations.<br>• Collaborate with internal departments to ensure customer issues are resolved efficiently.<br>• Maintain accurate documentation of customer interactions and resolutions in the system.<br>• Stay informed about company policies, procedures, and banking regulations to provide accurate information.<br>• Assist clients in navigating financial tools and resources to meet their needs.<br>• Identify opportunities to improve customer service processes and recommend solutions.<br>• Uphold confidentiality standards while handling sensitive financial data.
<p>We are looking for a motivated and detail-oriented Service Coordinator to join our team. This role is ideal for someone eager to contribute to the dynamic data center industry and grow their career while developing valuable skills. As part of a high-performing team, you will play a key role in ensuring efficient logistics management and operational excellence.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and oversee daily logistics operations to ensure timely and accurate service delivery.</p><p>• Manage scheduling and resource allocation to optimize efficiency and meet client needs.</p><p>• Monitor supply chain processes and address any issues or delays proactively.</p><p>• Collaborate with internal teams to streamline service workflows and improve overall performance.</p><p>• Maintain accurate records and reports related to logistics and service activities.</p><p>• Communicate effectively with clients and stakeholders to provide updates and address inquiries.</p><p>• Identify opportunities for process improvements and contribute to implementing best practices.</p><p>• Ensure compliance with company policies and industry regulations in all logistics activities.</p><p>• Support team members in achieving departmental goals through effective collaboration and problem-solving.</p>
<p>We are looking for a Sales Support professional to help the sales team operate efficiently by managing documentation, customer communication, reporting, and process coordination. This role is key to improving productivity, supporting clients, and contributing to overall sales success. </p><p><br></p><p>Responsibilities:</p><p> • Prepare sales reports, proposals, and presentations.</p><p> • Maintain CRM databases and update client information.</p><p> • Process sales orders and ensure accuracy in documentation.</p><p> • Coordinate communication between sales, marketing, and operations teams.</p><p> • Assist with client follow-ups and post-sale support.</p><p> </p><p> </p>
<p>We are looking for a Customer Service Representative to support a busy service operations team in Fairfield, New Jersey. This Long-term Contract position is ideal for someone who enjoys helping customers, managing service-related documentation, and working in a fast-paced call center environment. The person in this role will handle a steady volume of inquiries, update service records, and coordinate closely with internal teams and external partners to keep requests moving efficiently. This opportunity includes structured onboarding and hands-on training to build product knowledge and customer communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Review incoming service requests and confirm warranty eligibility, part details, and unit pricing before processing.</p><p>• Enter, update, and monitor service tickets in the system while maintaining complete and accurate documentation.</p><p>• Manage return requests for quality review and follow product status through each stage of the process.</p><p>• Respond to a high volume of inbound calls and provide clear, timely updates to customers and service partners.</p><p>• Work closely with technicians, managers, distributors, and contractors to resolve questions and move service issues forward.</p><p>• Check product availability and related order information to support accurate request handling.</p><p>• Communicate professionally with customers regarding service needs, request progress, and next steps.</p><p>• Participate in in-person onboarding and side-by-side training, then transition to a hybrid schedule once fully trained and approved.</p>
<p>Jennifer Fukumae with Robert Half Financial Services division is partnering with a growing, client-focused wealth advisory practice in the Bay Area is seeking a <strong>Senior Client Service Associate</strong> to join its team. This role partners closely with senior advisors to deliver a high-touch experience to high-net-worth and ultra-high-net-worth clients.</p><p><br></p><p>The position blends <strong>relationship management, financial planning support, and operational oversight</strong>, making it ideal for someone who enjoys working directly with clients while staying deeply involved in the financial planning process.</p><p>This is an opportunity to play a visible role within a collaborative advisory team while gaining exposure to sophisticated planning strategies, portfolio discussions, and long-term client relationships.</p><p><br></p><p><strong>For quickest consideration, please send a message to Jennifer Fukumae on Linkedin!</strong></p><p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Client Relationship Management</strong></p><ul><li>Partner with financial advisors to support onboarding and integration of new client relationships</li><li>Coordinate client and prospect meetings, including scheduling, meeting preparation, and follow-up action items</li><li>Maintain accurate client and prospect records across CRM and internal systems</li><li>Serve as a trusted support partner during client meetings and relationship management activities</li><li>Lead select client review meetings and assist with presenting financial planning updates</li></ul><p><strong>Financial Planning & Client Support</strong></p><ul><li>Gather and organize client financial data to support comprehensive planning and investment strategy discussions</li><li>Assist with preparation and implementation of financial plans</li><li>Respond to client inquiries regarding accounts, transactions, and planning-related requests</li><li>Support account opening, maintenance, and servicing across multiple custodial platforms</li><li>Ensure all client interactions and activities are documented within CRM systems</li></ul><p><strong>Operations & Administration</strong></p><ul><li>Manage day-to-day client service tasks and ensure a seamless client experience</li><li>Support advisors with operational and administrative workflows tied to client servicing</li><li>Assist with various team projects and internal initiatives as needed</li></ul><p><strong>Compliance & Risk Oversight</strong></p><ul><li>Follow firm policies and regulatory requirements to ensure adherence to applicable industry standards</li><li>Monitor account activity and escalate potential compliance concerns when appropriate</li><li>Maintain proper documentation and records for client interactions and transactions</li></ul><p><strong>Team Collaboration</strong></p><ul><li>Work closely with advisors and internal stakeholders to support client strategies and investment implementation</li><li>Contribute ideas and feedback during team meetings focused on improving client experience and operational efficiency</li><li>Assist with special projects and initiatives that support the growth of the advisory practice</li></ul><p><br></p>
<p>We are looking for a dedicated and proactive Customer Service Representative to join our team in Elgin, Illinois. This is a long-term contract position that requires working on-site five days a week. The ideal candidate will have prior experience in a manufacturing environment and a track record of supporting major retail accounts such as Walmart, etc.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer support by handling inquiries and resolving issues efficiently.</p><p>• Manage order entry processes with accuracy and attention to detail.</p><p>• Communicate effectively with clients and internal teams to ensure smooth operations.</p><p>• Handle both inbound and outbound calls with professionalism and a customer-focused approach.</p><p>• Maintain a positive and resourceful attitude while juggling multiple tasks and priorities.</p><p>• Act as a reliable point of contact for customers, keeping them informed throughout the process.</p><p>• Take ownership of responsibilities and demonstrate accountability in all aspects of the role.</p><p>• Identify and implement solutions proactively, navigating challenges independently when needed.</p><p>• Collaborate with team members to support the needs of large retail clients effectively.</p><p>• Stay organized and adaptable in a fast-paced environment.</p>
<p>We are seeking an experienced and dedicated Customer Service Representative (CSR) for a temp-to-hire opportunity in San Leandro. The ideal candidate is reliable, highly responsive, detail-oriented, and an enthusiastic team player. Experience in order processing and cross-functional communication is strongly desired.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Order Processing:</strong> Review incoming orders, ensure data accuracy (ATP), document exceptions and special notes. Communicate proactively with transportation, sales, and warehouse teams to maintain seamless daily workflows.</li><li><strong>Customer Experience:</strong> Deliver timely and professional updates related to orders. Serve as the company’s representative for customer inquiries via phone, email, or chat, ensuring customers feel heard and informed.</li><li><strong>Issue Resolution:</strong> Proactively identify and help resolve customer issues, escalating complex cases when needed. Leverage product and process knowledge to build trust and deliver accurate, reliable support.</li><li><strong>Attention to Detail:</strong> Guarantee data accuracy in all customer and order inputs. Strive for continuous process improvement and share recommended changes with leadership.</li><li><strong>Reliability:</strong> Consistently demonstrate commitment to team goals and company values. Contribute positively to the department’s overall success.</li></ul>
<p>We are looking for a Customer Service Representative to join a team in Malvern, Pennsylvania. In this hybrid position, you will play a pivotal role in ensuring smooth order processing and exceptional customer support. This is a Contract to permanent opportunity, offering the chance to grow within a dynamic organization.</p><p><br></p><p>Responsibilities:</p><p>• Accurately process customer orders and quotes in the system while verifying product availability and inventory levels.</p><p>• Collaborate with sales and warehouse teams to coordinate order entry, confirmations, and updates.</p><p>• Address customer inquiries regarding orders, pricing, returns, credits, and expedited shipping requests.</p><p>• Resolve issues promptly to ensure customer satisfaction and maintain positive relationships.</p><p>• Utilize Salesforce to manage customer information and streamline processes.</p><p>• Monitor and track order statuses, providing timely updates to customers and internal teams.</p><p>• Ensure compliance with company policies and procedures during all customer interactions.</p><p>• Assist with inbound and outbound calls, delivering attentive and courteous service.</p><p>• Support the team in achieving service targets and performance goals.</p><p>• Identify opportunities for process improvements and contribute to enhancing operational efficiency.</p><p>• Hours are 10:00 am to 6:30 pm.</p>
<p>We are looking for a Client Service Associate to support client-facing operations for a Wealth Management firm in Chicago, Illinois. This position is well suited for someone with strong attention to detail and a background in accounting, wealth services, or tax who can help maintain a high standard of service. The role offers the opportunity to work closely with internal teams and clients while contributing to accurate, timely, and organized account support.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day assistance to clients by responding to service requests, resolving account-related questions, and ensuring a positive experience.</p><p>• Coordinate with advisors and internal departments to prepare, review, and process client documentation with accuracy and timeliness.</p><p>• Maintain organized client records and monitor account activity to help support compliance and operational standards.</p><p>• Assist with account onboarding, updates, and administrative follow-up to keep client information current and complete.</p><p>• Prepare materials, reports, and supporting documentation needed for client meetings, transactions, and ongoing service needs.</p><p>• Track outstanding items and follow through with clients and colleagues to ensure requests are completed efficiently.</p><p>• Contribute to process improvement efforts and support operational changes, including work involving financial platforms or related systems when needed.</p><p><br></p><p><strong>Benefit : </strong>Medical/Dental, 401k & PTO</p><p>“Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.” to your posting. Once complete, let me know.</p>
<p>Looking for a flexible, part-time role where you can put your communication skills to work? Join a fast-paced, friendly team as a <strong>Call Center Agent</strong> and make an impact with every call!</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li>Handle inbound and/or outbound calls with professionalism and a positive attitude</li><li>Assist customers by answering questions, providing information, and resolving issues</li><li>Accurately document calls and update systems</li><li>Follow call scripts and quality guidelines while still being personable</li><li>Work collaboratively with a supportive team</li></ul><p><br></p>
We are looking for a Customer Service Representative to support member and customer inquiries in West Covina, California. This contract opportunity with potential for a permanent role is ideal for someone who is patient, attentive to detail, and comfortable handling a high volume of service-related interactions. The role focuses primarily on assisting members by phone, documenting information accurately, and providing dependable support in both busy and steady periods. Training is available, making this a strong fit for someone ready to grow in a service-oriented environment.<br><br>Responsibilities:<br>• Respond to incoming member and customer calls with professionalism, empathy, and clear communication.<br>• Place outbound calls as needed to follow up on service questions, confirm information, or provide updates.<br>• Enter and maintain accurate records in internal systems while ensuring details are complete and up to date.<br>• Support member service activities for the majority of the workday, delivering timely and courteous assistance.<br>• Explain available services, address concerns, and guide customers toward appropriate resolutions.<br>• Manage workload effectively during high-demand periods such as open enrollment while maintaining service quality.<br>• Use Microsoft Word and Outlook to handle documentation, communication, and daily administrative tasks.<br>• Contribute to a positive team environment by staying dependable, adaptable, and focused in a fast-moving setting.
<p>Robert Half is looking for innovative Front Desk Coordinators for our local clients ongoing needs in the area! The Front Desk Coordinator will sit at the front desk and answer busy multi-line phones, check-in visitors and direct other walk-in traffic. Candidates who are successful in the Front Desk Coordinator contractual roles typically are proficient in Microsoft Office Suite skills and are comfortable updating and maintaining reports, tracking, and documenting detailed information, and entering information into company databases. The successful Front Office Coordinator will have experience with multi-line phones, and strong alphanumeric data entry and Microsoft Office Suite skills, including working with reports and mail merge. If you have outstanding customer service skills, excellent attention to detail, and are organized and motivated, then apply with Robert Half! </p>
We are looking for a detail-oriented sales support specialist to help strengthen customer relationships and drive revenue growth from a defined business portfolio in Houston, Texas. This Long-term Contract position is ideal for someone with extensive B2B sales experience in technical or electronic products and a strong ability to identify opportunities, develop solutions, and close business with confidence. The role requires a strategic, organized approach to account management, along with consistent communication, reporting, and collaboration across sales and customer service teams.<br><br>Responsibilities:<br>• Expand revenue within an assigned customer portfolio by proactively contacting clients, identifying needs, preparing solutions, and advancing opportunities through to order completion.<br>• Use internal sales platforms to organize accounts, plan follow-up activity, track buying patterns, generate estimates, and process customer orders accurately.<br>• Evaluate customer requirements and recommend suitable products while increasing awareness of the company’s broader offerings and related solutions.<br>• Maintain complete and accurate records of customer conversations, sales activity, and account updates within the company’s systems.<br>• Provide management with timely updates on pipeline progress, sales activity, and account performance through regular reporting.<br>• Take part in training programs and team meetings to stay current on products, sales practices, and business priorities.<br>• Work with sales leadership and customer service partners to address customer concerns, investigate issues, and support effective resolutions.<br>• Surface unmet customer demand and share market feedback with Sales and Marketing to support expansion of the product portfolio.<br>• Partner with sales management on larger opportunities to improve win rates and accelerate account growth.
<p>Our client is seeking a dedicated Bilingual Spanish Customer Service Representative to join their team. This position is ideal for candidates who excel at communicating effectively in both English and Spanish, offer exceptional customer support, and thrive in a dynamic, fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat in both English and Spanish</li><li>Address and resolve customer issues, ensuring a positive and inclusive customer experience</li><li>Accurately maintain records of customer interactions and transactions</li><li>Collaborate with internal teams to resolve customer concerns</li><li>Assist with order entry, account updates, and providing product or service information</li><li>Support additional administrative tasks as needed</li></ul><p><br></p>
We are looking for a dedicated Member Services Representative to join our team on a contract basis in Baton Rouge, Louisiana. In this role, you will provide exceptional support to members by addressing inquiries, offering tailored solutions, and promoting financial products and services. This position is well-suited for individuals with a strong background in customer service and experience in banking or financial institutions.<br><br>Responsibilities:<br>• Respond to member inquiries and resolve issues efficiently, ensuring a positive customer experience.<br>• Promote and educate members on financial products and services to meet their needs.<br>• Maintain accurate records of member interactions and transactions in the system.<br>• Handle a high volume of calls in a fast-paced call center environment while maintaining professionalism.<br>• Assist members with account management, including deposits, withdrawals, and balance inquiries.<br>• Collaborate with team members to meet performance goals and service standards.<br>• Uphold compliance with banking regulations and company policies.<br>• Participate in ongoing training to stay updated on financial products and services.<br>• Provide face-to-face customer support as needed, ensuring a personalized approach to service.<br>• Work rotating Saturdays with a flexible day off during the week.
<p>Customer Service / Procurement Specialist</p><p>Our global manufacturing client is seeking a proactive Customer Service / Procurement Specialist to manage customer accounts and sales order processing. This is a growth-focused role with potential advancement to a supervisory position.</p><p>Key Responsibilities:</p><ul><li>Assemble and ship sample packages, ensuring prompt delivery and follow-up.</li><li>Support the sales team with RFQs and pricing </li><li>Enter and acknowledge sales orders accurately and efficiently.</li><li>Maintain direct relationships with assigned customer accounts.</li><li>Prepare customer status reports, quotations, and follow-up communications.</li><li>Process sales invoices and shipping documents.</li><li>Complete special projects as assigned and provide administrative support </li><li>Assist in packing and shipping finished orders with required paperwork.</li></ul><p> </p><p>Requirements:</p><ul><li>2+ years’ experience in manufacturing, supply chain, customer service, or account management.</li><li>Detail-oriented with strong organizational and communication skills.</li><li>Comfortable with order entry systems and standard office software.</li><li>Professionalism and the ability to manage multiple tasks and priorities.</li></ul><p> </p><p>This is a fantastic opportunity to join a global, multi-location company with excellent benefits and professional development.</p><p>Apply today or send your resume to Kelsey.Ryan@roberthalf(.com) </p>
<p>A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs.</p><p><br></p><p>Responsibilities:</p><p>• Manage high volumes of inbound calls from the public, providing accurate information and support.</p><p>• Follow established scripts and protocols to ensure consistent communication.</p><p>• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.</p><p>• Ask clarifying questions to understand caller needs and minimize errors.</p><p>• Direct callers to the appropriate departments or resources based on their concerns.</p><p>• Accurately document call details and interactions in the system.</p><p>• Protect caller confidentiality and adhere to organizational policies.</p><p>• Escalate complex or urgent issues in accordance with provided guidelines.</p><p>• Work collaboratively with team members to ensure smooth operations.</p>
We are looking for a dedicated Front Desk Receptionist to join our hospitality team in Commerce, California. This long-term contract position requires someone who is detail oriented, thrives in a fast-paced environment, and excels at delivering exceptional guest experiences. The role involves working night and graveyard shifts, ensuring smooth operations for a casino property with 24-hour services.<br><br>Responsibilities:<br>• Provide front desk support, including performing night audits and managing check-ins and check-outs.<br>• Handle high-volume reservation lines and create reservations directly at the front desk.<br>• Deliver exceptional guest service with a hospitality-focused approach, ensuring a positive experience for all visitors.<br>• Assist guests with luggage and coordinate lobby activities, including collaborating with valet services.<br>• Manage cash transactions efficiently and accurately, maintaining proper records.<br>• Utilize multiple reservation and operational systems such as Opera Cloud, TravelClick, Canary, and Revolution.<br>• Address guest inquiries and resolve issues promptly, maintaining composure under pressure.<br>• Ensure safety for both employees and guests, while adhering to property protocols.<br>• Interact confidently with a diverse clientele, including casino players and guests who may be under the influence.<br>• Maintain a strong presence and positive attitude in a dynamic, high-pressure environment.