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378 results for File Clerk in Secondary

Bilingual Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 21.00 USD / Hourly
We are looking for a Bilingual Spanish Customer Experience Specialist to support a mission-driven non-profit organization serving the community. This contract opportunity with permanent potential is ideal for someone who brings empathy, professionalism, and strong communication skills to every interaction. In this role, you will help connect individuals with important services, provide timely support through a high-volume contact environment, and contribute to a positive client experience. Responsibilities:• Handle incoming calls and inquiries with professionalism, offering clear guidance, support, and appropriate service direction based on each person’s needs.• Record client conversations and outcomes thoroughly in web-based platforms to ensure accurate and timely case documentation.• Stay informed on community programs, internal services, and referral options so information shared with clients remains current and reliable.• Work closely with colleagues and partner teams to address concerns, coordinate follow-up, and support effective service delivery.• Deliver a respectful and responsive customer experience across phone and digital communication channels.• Use CRM, call center, and related software tools to manage interactions, track requests, and maintain organized records.• Assist callers with questions related to benefits, billing, and general service access while maintaining confidentiality and accuracy.
2026-08-04T17:38:47Z

Customer Service Representative

Kalamazoo, MI
onsite
Temporary / Contract
19.00 - 20.00 USD / Hourly
We are looking for a Customer Service Representative to support a banking team in Michigan. This is a Long-term Contract opportunity for a service-focused, detail-oriented individual who enjoys helping customers over the phone, resolving questions efficiently, and identifying solutions that match their financial needs. In this role, you will handle high-volume inbound interactions, strengthen customer relationships, and provide guidance on accounts, digital services, and related banking products in a fast-paced call center environment. This is 100% onsite, M-Saturdays, 40 hours/week. Responsibilities:• Handle incoming customer calls with courtesy, accuracy, and a strong commitment to service quality.• Resolve account and service inquiries efficiently while ensuring each interaction is clear, courteous, and timely.• Build trust with customers by listening carefully, understanding their needs, and offering appropriate banking solutions.• Explain available products and services, including digital and self-service options such as online banking and bill payment tools.• Support new account setup and complete routine account updates in accordance with established procedures.• Identify opportunities to recommend additional services, including lending, business banking, and investment-related appointments when appropriate.• Document interactions, track service and sales activity, and contribute to individual and team performance goals.• Navigate multiple internal platforms to research customer information and complete transactions accurately.• Assist with collections-related inquiries and provide support in other service areas based on team needs or management direction.
2026-08-12T19:28:40Z

Medical Customer Service Rep

Jersey City, NJ
onsite
Temporary / Contract
24.70 - 28.60 USD / Hourly
We are looking for a Medical Customer Service Rep to support healthcare provider engagement and medical record coordination across Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who is confident working directly with physician practices, managing outreach activities, and keeping sensitive information organized in a fast-paced insurance environment. The person in this role will help strengthen provider relationships, support record collection efforts, and contribute to efficient field-based operations while maintaining compliance standards. Responsibilities: • Build strong working relationships with physician offices, practice administrators, and medical records contacts to support ongoing collaboration. • Coordinate the collection of medical documentation from healthcare providers and follow through to ensure records are obtained accurately and on time. • Plan and complete in-person visits within the assigned territory to support outreach efforts and address provider needs directly. • Partner with internal teams to troubleshoot retrieval challenges, resolve service issues, and improve day-to-day operational results. • Maintain accurate activity logs, status updates, and supporting documentation to monitor progress and ensure visibility across workflows. • Identify recurring barriers and recommend practical improvements that enhance operational efficiency and consistency. • Contribute to the development of repeatable processes and best practices that support scalable field operations. • Handle all interactions and documentation in accordance with organizational policies, privacy expectations, and compliance requirements.
2026-08-12T20:43:41Z

Member Services Representative

Lavergne, TN
onsite
Permanent / Full Time
40000.00 - 45000.00 USD / Yearly
We are looking for a Member Services Representative to support members with timely, thoughtful assistance and create a consistently positive experience in our LaVergne, Tennessee office. This role is ideal for someone who enjoys solving problems, answering questions, and helping members navigate order-related concerns with professionalism and care. The position also works closely with internal partners and external vendors to keep service levels high and member satisfaction strong. Responsibilities: • Respond to member questions across service channels with clear, accurate, and courteous communication. • Investigate and resolve concerns related to accounts, platform use, and online purchases in a timely manner. • Assist members with delivery updates, order issues, and follow-up actions needed to bring requests to completion. • Work with cross-functional teams to remove service barriers and improve the overall member experience. • Communicate with vendor partners when additional research, coordination, or support is required. • Support the onboarding of new team members by sharing processes, guidance, and day-to-day best practices. • Maintain detailed and accurate records of interactions, case updates, and outcomes within customer service systems. • Contribute to team performance goals by handling assigned tasks efficiently and helping meet response time and satisfaction targets.
2026-07-22T13:53:42Z

Call Center Specialist

Brentwood, TN
onsite
Temporary / Contract
19.95 - 23.10 USD / Hourly
We are looking for a Call Center Specialist to join a team in a Long-term Contract position. This role is ideal for someone who thrives in a high-volume customer service environment, communicates confidently with a wide range of contacts, and can balance speed with accuracy. The successful candidate will support customer account inquiries, coordinate with internal and external partners, and identify opportunities to strengthen the overall customer experience. Responsibilities: • Manage a large volume of incoming and outgoing calls while maintaining a detail-oriented, customer-focused approach. • Provide clear and accurate updates on account and enrollment activity to customers, clients, sales partners, and project teams as needed. • Serve as a point of contact between external partners and clients to help resolve billing concerns and discuss workable payment arrangements. • Address customer or vendor concerns by presenting alternative solutions and guiding conversations toward positive outcomes. • Navigate CRM platforms, customer service software, and other computer applications simultaneously to research issues and complete requests efficiently. • Support revenue growth by identifying appropriate opportunities to recommend additional products or services during customer interactions. • Route calls and escalations to the correct department or team member when specialized assistance is required. • Enter and update customer information with precision while listening actively, resolving problems, and maintaining service quality in a fast-paced setting. • Collaborate effectively with colleagues and leadership while taking on additional duties that align with operational needs.
2026-08-10T22:03:45Z

Customer Service

Hauppauge, NY
onsite
Permanent / Full Time
58000.00 - 60000.00 USD / Yearly
We are looking for a customer-focused detail-oriented individual to join our team in Hauppauge, New York. This position supports sales-related activities by assisting customers, responding to inquiries, and helping drive strong service outcomes. The ideal candidate brings at least 3 years of experience in customer service or sales support, along with solid Excel skills and the ability to manage both inbound and outbound communication effectively. Responsibilities: • Respond to customer inquiries by phone and email, providing accurate information and timely follow-up. • Support sales efforts by assisting with inside sales activities and helping move customer requests through completion. • Build positive client relationships through attentive service and consistent communication. • Coordinate inbound and outbound customer interactions to identify needs and support business growth. • Prepare, update, and maintain sales-related records and reports using Excel. • Work closely with internal teams to ensure orders, requests, and service issues are handled efficiently. • Assist with direct sales support tasks that contribute to customer satisfaction and revenue generation.
2026-07-27T12:14:08Z

Call Center Specialist

Charlotte, NC
onsite
Temporary / Contract
16.15 - 18.70 USD / Hourly
We are looking for a Call Center Specialist to support a busy student registration program for families seeking school placement assistance in Charlotte, North Carolina. This Contract position is ideal for someone who communicates clearly, stays composed in high-volume situations, and can provide helpful bilingual support when needed. The role is part-time with a flexible schedule, including weekday and Saturday coverage, and focuses on delivering responsive, solution-oriented service to callers throughout peak enrollment periods. Responsibilities: • Respond to a large volume of inbound calls from families seeking guidance on student registration and school placement steps. • Assist callers with registration-related questions, explain required information, and help them move forward in the enrollment process. • Provide bilingual assistance to support families who are more comfortable communicating in another language. • Document customer details accurately and capture unresolved issues for follow-up when additional support is needed. • Address upset or frustrated callers with professionalism, de-escalate concerns, and work toward practical resolutions. • Maintain strong responsiveness during peak business hours while managing call queues efficiently and courteously. • Continue conversations already in progress by reviewing prior notes and helping callers complete next steps without delay. • Escalate complex matters through the appropriate support channels or shared resources when a solution cannot be provided immediately.
2026-08-05T15:04:11Z

Sales / Customer Service Support

Austin, TX
onsite
Temporary / Contract
23.00 - 27.00 USD / Hourly
We are looking for a personable and detail-focused Sale Support specialist to join a collaborative team in Austin, Texas. This long-term contract opportunity supports a high-volume customer base and combines sales support, order coordination, pricing administration, and customer communication within an established territory structure. The role is well suited to someone who can balance multiple priorities, stay highly organized, and build strong working relationships with customers and internal sales leaders. A structured training program will be provided to help you become confident with processes, systems, and day-to-day account support responsibilities. Responsibilities:• Manage day-to-day sales support activities for an assigned territory while partnering closely with a designated sales manager.• Process customer orders, pricing updates, approvals, and account-related entries accurately across internal systems.• Coordinate shipment-related communication and follow up with customers to help ensure timely and accurate order fulfillment.• Respond to a large volume of customer inquiries with professionalism, building strong relationships through clear and responsive service.• Prepare and maintain sales support documentation, correspondence, and transaction records with close attention to detail.• Work across multiple platforms, including Excel, SAP and Microsoft 365 applications, to track requests, update records, and support reporting needs.• Balance competing priorities in a fast-paced environment while meeting service expectations and internal deadlines.• Participate in onboarding and ongoing training to develop product, process, and system knowledge needed for long-term success.
2026-07-28T13:53:49Z

Customer Service Representative

White Bear Lake, MN
onsite
Temporary to Hire
25.65 - 29.70 USD / Hourly
We are looking for a Spanish Bilingual Technical Customer Service Representative to join a manufacturing team in White Bear Lake, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, solving product-related questions, and communicating technical information in a clear and supportive way. The role focuses on guiding customers toward the right tooling solutions while working closely with internal partners and external contacts to deliver excellent service. Responsibilities:• Respond to customer inquiries by phone and email, providing timely support and helpful solutions related to tooling products and services.• Evaluate customer applications, specifications, and prints to identify product recommendations that align with operational needs.• Explain technical tooling information in a way that is easy for customers to understand, helping them make informed decisions.• Process customer orders and complete accurate data entry while maintaining organized records and clear communication throughout the order cycle.• Partner with co-workers, sales representatives, designers, and distribution contacts to address customer needs and support successful outcomes.• Handle both inbound and outbound customer communication to resolve questions, follow up on requests, and strengthen ongoing relationships.• Use digital tools and Microsoft Office applications to manage correspondence, track activity, and support daily customer service operations.• Take on additional customer support or administrative tasks as needed to meet team goals and department priorities.
2026-07-27T17:58:48Z

Customer Service Representative

Seattle, WA
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Customer Service Representative to support daily operations at our ambulatory clinic in Seattle, Washington. This Long-term Contract position is ideal for someone who enjoys creating a welcoming experience for patients while keeping appointments, communication, and front-office tasks running smoothly. The person in this role will serve as a key point of contact for patients and staff, balancing attentive service with strong organization in a fast-paced clinical environment. Responsibilities: • Respond to inbound patient calls professionally, provide clear information, and direct inquiries to the appropriate clinic resources. • Coordinate appointment scheduling, update calendars, and help maintain an efficient daily flow for providers and patients. • Welcome patients upon arrival, assist with intake activities, and prepare them for clinic visits in a courteous and timely manner. • Handle order entry and administrative documentation accurately while supporting routine front-desk and customer service functions. • Communicate test-related updates to patients as directed and address questions or concerns with empathy and professionalism. • Process payments and other revenue-related transactions while maintaining accuracy and confidentiality. • Use clinic communication tools to support timely coordination, patient safety, and effective collaboration across teams. • Work closely with administrative and clinical staff to resolve service issues and contribute to a positive patient experience.
2026-07-23T17:08:42Z

Bilingual Customer Service Representative

Madison, WI
onsite
Temporary / Contract
20.00 - 21.00 USD / Hourly
We are looking for a dedicated Bilingual Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will play a vital role in delivering exceptional service to customers by addressing their inquiries and concerns with professionalism and efficiency. This position requires fluency in Spanish and English to effectively communicate with a diverse client base. *Fully ONSITE and must be Bilingual in Spanish* Responsibilities:• Respond promptly and professionally to inbound customer inquiries via phone, ensuring customer satisfaction.• Handle both inbound and outbound calls to address customer needs and provide accurate information.• Assist customers in resolving issues, answering questions, and providing guidance on services offered.• Document customer interactions and maintain accurate records in the system.• Collaborate with team members to ensure seamless service delivery and problem resolution.• Identify and escalate complex issues to appropriate departments for further support.• Follow established protocols and procedures to maintain high-quality service standards.• Utilize bilingual skills to communicate effectively with Spanish-speaking customers.• Provide feedback to improve customer service processes and enhance the overall experience.
2026-07-22T19:54:06Z

Customer Service Representative - Wed/Sun Off

Bentonville, AR
onsite
Temporary / Contract
19.00 - 19.00 USD / Hourly
We are seeking experienced Customer Service Representatives to support employees with questions related to health, retirement, enrollment, claims, and other benefit programs. This long-term temporary assignment will begin remotely and is expected to run through April 2027. The ideal candidate is detail oriented, self-directed, dependable, technologically confident, and comfortable handling sensitive information while working independently. Responsibilities: • Answer employee benefits questions accurately and professionally. • Guide employees through systems, portals, enrollment processes, and available resources. • Research customer issues, resolve routine matters, and appropriately escalate complex cases. • Document all interactions accurately and thoroughly. • Navigate multiple systems while actively assisting employees. • Protect confidential employee and benefits information. • Learn new systems, benefits content, and processes during required training. Schedule: • 40 hours per week, Monday-Friday. • 8-hour shifts with a 30-minute lunch. • Assigned shifts will fall within operating hours of 7:30 a.m.-6:00 p.m. CT. • Saturday and Sunday off. • Specific shift times will be assigned based on business needs. This assignment is remote to start; however, candidates must reside in Northwest Arkansas and understand that work-location requirements could change during the assignment.
2026-08-07T22:08:41Z

Customer Service Representative

Phoenix, AZ
onsite
Temporary / Contract
19.50 - 19.50 USD / Hourly
We are looking for a Customer Service Representative to support homeowners in Phoenix, Arizona through a wide range of mortgage-related inquiries. This Long-term Contract opportunity is ideal for someone who brings strong service instincts, communicates with professionalism, and can navigate both routine and sensitive customer situations with confidence. In this role, you will assist customers across phone-based interactions while helping resolve account questions, payment concerns, and servicing needs in a fast-paced environment. Responsibilities: • Provide attentive and respectful support to homeowners, ensuring each interaction is handled with empathy, accuracy, and professionalism. • Respond to incoming customer contacts related to online account access, escrow matters, payoff requests, and other mortgage servicing questions. • Identify homeowners who may qualify for refinancing solutions and connect them with the appropriate origination team for follow-up. • Conduct outbound outreach on delinquent accounts, primarily those under 30 days past due, while occasionally assisting with more advanced stages of delinquency. • Assess customer issues in real time and transfer or escalate cases to the correct internal teams when specialized support is needed. • Maintain expected service, quality, and productivity standards across daily customer interactions. • Use internal servicing tools effectively to document activity, research account details, and support accurate resolution of customer requests. • Share practical feedback on system usage and workflow improvements based on day-to-day experience assisting customers.
2026-08-12T22:48:38Z

Customer Service Representative

Austin, TX
onsite
Temporary / Contract
22.00 - 25.00 USD / Hourly
We are looking for a Customer Service Representative to join our team in Austin, Texas on a Contract basis. In this role, you will support members by answering benefit and payroll-related questions, guiding them through online tools, and resolving service issues with professionalism and care. This position is ideal for someone who thrives in a fast-paced service environment, communicates clearly, and is committed to delivering a positive customer experience on every interaction. Responsibilities: • Respond to member inquiries by phone and provide clear, accurate guidance on benefits, retirement plans, payroll matters, reimbursements, account activity, and related reports. • Support customers in navigating the company’s online platform and help them complete routine account-related tasks successfully. • Investigate service concerns, determine appropriate solutions, and bring issues to resolution within established timeframes. • Route advanced technical or operational problems to the appropriate internal teams when additional expertise is needed. • Manage questions and complaints with professionalism, empathy, and strong de-escalation skills while aiming to resolve concerns during the first interaction. • Track unresolved cases, conduct timely follow-up, and maintain detailed documentation for each customer contact in internal systems. • Monitor call patterns and recurring issues, then communicate trends to management to support faster and more effective resolutions. • Perform operational support work such as processing demographic updates, enrollments, qualifying events, terminations, reimbursement-related activities, report uploads, mailings, and invoice reconciliation. • Follow assigned schedules, including occasional late shifts during the workweek and periodic Saturday hours during open enrollment, while completing additional departmental duties as needed.
2026-08-04T22:13:48Z

Receptionist

San Francisco, CA
onsite
Temporary / Contract
23.00 - 23.00 USD / Hourly
We are looking for a detail-oriented Receptionist to support front desk operations for a long-term contract position based in San Francisco, California. This opportunity is ideal for someone who enjoys creating a welcoming environment while managing a steady flow of incoming calls and visitor interactions. The role requires strong communication skills, attention to detail, and the ability to handle multiple phone lines efficiently in a part-time setting. Responsibilities: • Welcome guests and provide a courteous, organized front desk experience for visitors and staff. • Manage incoming calls through a multi-line phone system, directing each inquiry to the appropriate contact or department. • Operate the switchboard effectively to ensure calls are answered promptly and transferred accurately. • Respond to inbound phone inquiries with clear and courteous communication. • Maintain an orderly reception area and support day-to-day administrative coordination as needed. • Assist with basic front office tasks such as taking messages, relaying information, and monitoring visitor flow.
2026-07-28T00:48:45Z

Customer Success Specialist

Raleigh, NC
onsite
Temporary to Hire
31.35 - 36.30 USD / Hourly
We are looking for a Customer Success Specialist to support customer programs and keep orders, production activity, and deliveries aligned with business commitments in Raleigh, North Carolina. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a fast-paced utilities and infrastructure environment and enjoys working across operations, logistics, and customer-facing teams. In this role, you will help ensure a smooth customer experience by tracking order execution, communicating updates, and coordinating solutions when issues arise. Responsibilities: • Oversee customer program activity by aligning order timelines with production capacity, inventory availability, and delivery schedules. • Review forecasts, purchase orders, shipment progress, and stock levels to help maintain reliable fulfillment and on-time performance. • Serve as a central point of contact for customers and internal teams by sharing status updates, managing expectations, and addressing service concerns. • Maintain accurate order, inventory, and delivery information within Microsoft Dynamics 365 and related business systems. • Work closely with manufacturing, supply chain, logistics, and operations partners to resolve exceptions and keep commitments on track. • Identify recurring service or process issues, recommend practical improvements, and support corrective actions that strengthen customer satisfaction. • Prepare operational reports, monitor performance indicators, and provide administrative coordination to support daily program execution.
2026-07-15T15:03:55Z

Bilingual Receptionist

Santa Barbara, CA
onsite
Temporary / Contract
20.90 - 24.20 USD / Hourly
We are looking for a bilingual receptionist to support a busy property management team in Santa Barbara, California. This Contract position will provide front-desk and call coordination coverage for approximately 3 to 4 months, with the possibility of longer-term opportunities. The ideal candidate is organized, detail-oriented, and comfortable managing a high volume of inbound communication in a fast-moving office environment. Responsibilities: • Welcome callers and visitors with a courteous, service-oriented approach in both English and a second language. • Manage a multi-line phone system, direct incoming calls to the appropriate team members, and relay accurate messages promptly. • Coordinate front-desk activities to help the office run smoothly during a high-volume coverage period. • Provide general administrative support by assisting with scheduling, communication follow-up, and basic office organization. • Respond to routine inquiries and connect residents, vendors, and internal staff with the right point of contact. • Maintain a calm and efficient presence while handling multiple priorities in a fast-paced property management setting.
2026-08-04T15:58:46Z

Bilingual Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19.00 - 21.00 USD / Hourly
We are looking for a compassionate Bilingual Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract opportunity is ideal for someone who thrives in a high-volume call center setting and is motivated by helping individuals access important services and support. In this role, you will serve as a key point of contact for inbound inquiries, deliver accurate guidance, and help ensure each interaction reflects empathy and care. Responsibilities:• Handle incoming calls and respond to questions by providing clear information, appropriate referrals, and timely assistance based on individual needs.• Record client interactions thoroughly and promptly within web-based platforms and CRM systems to maintain accurate case details and service history.• Stay informed on community programs, organizational offerings, and available resources so guidance provided remains current and reliable.• Work closely with internal departments and support teams to coordinate solutions and help resolve client concerns effectively.• Deliver a respectful and service-focused experience across phone and digital communication channels.• Use call center and business systems such as Avaya CMS, Epic, and other computer-based tools to manage inquiries and track activity.• Assist with customer issues related to benefits, billing, and general service questions while maintaining attention to detail and accuracy.
2026-07-31T17:05:40Z

Bilingual Call Center Agent

San Diego, CA
onsite
Temporary to Hire
19.00 - 21.00 USD / Hourly
We are looking for a compassionate Bilingual Call Center Agent to support community members through a mission-driven non-profit organization in San Diego, California. This contract opportunity with permanent potential is ideal for someone who brings strong call center experience, values service-focused communication, and can guide individuals to the right programs and resources. In this role, you will serve as a key point of contact, helping ensure each interaction is handled with empathy, accuracy, and professionalism. Responsibilities:• Handle incoming calls and messages from clients, offering clear guidance, helpful information, and appropriate service referrals based on individual needs.• Record client interactions promptly and thoroughly within web-based platforms to maintain accurate case and service documentation.• Stay informed on available programs, eligibility details, and community resources to provide reliable and current support.• Work closely with internal departments and support teams to coordinate responses and resolve client concerns efficiently.• Deliver a consistently high level of customer care across phone and digital communications while maintaining professionalism and empathy.• Use call center and customer management tools to track conversations, manage inquiries, and support timely follow-up.• Assist with benefit- and billing-related questions by clarifying processes and directing clients to the proper resources when needed.
2026-07-31T17:08:49Z

Bilingual Customer Service Representative

San Diego, CA
onsite
Temporary to Hire
19.00 - 21.00 USD / Hourly
We are looking for a compassionate Bilingual Customer Service Representative to join a mission-driven non-profit team in San Diego, California. This contract opportunity with potential for a permanent role is ideal for someone who values meaningful community impact and enjoys helping people access important services through a fast-paced call center environment. In this role, you will serve as a trusted first point of contact, providing clear guidance, thoughtful support, and accurate documentation for every interaction. The position offers the chance to build your customer service career while contributing to an organization focused on strengthening lives and communities. Responsibilities:• Handle incoming calls and messages with professionalism, identifying each caller’s needs and offering accurate information, support, or appropriate community referrals.• Record client conversations and service details in web-based platforms promptly and thoroughly to maintain reliable case information.• Stay informed about programs, eligibility guidelines, and available resources so you can provide current and helpful direction to clients.• Work closely with colleagues and partner teams to coordinate solutions and help resolve client concerns efficiently.• Deliver respectful, empathetic service across phone and digital channels while maintaining strong quality standards in every interaction.• Use call center and customer management tools to track inquiries, monitor follow-up needs, and support a smooth client experience.
2026-07-31T17:08:49Z

Sr. Customer Service Representative

San Francisco, CA
onsite
Temporary / Contract
25.00 - 26.00 USD / Hourly
We are looking for an experienced Sr. Customer Service Representative to join an onsite team in San Francisco, California, supporting members with complex banking and account-related concerns. This is a Long-term Contract position suited for someone who can navigate sensitive situations with professionalism, sound judgment, and a strong service mindset. The role focuses on resolving challenging issues involving cards, transfers, account activity, and digital banking tools while delivering clear and empathetic communication. The ideal candidate brings strong banking support experience and the confidence to make fair, thoughtful decisions within established guidelines. Responsibilities: • Resolve advanced member concerns involving digital banking access, debit and credit card activity, money movement, and account-related questions. • Manage escalated interactions with calm professionalism, especially when assisting members who are upset, confused, or facing financial impact. • Review account details and available information to identify root causes, determine next steps, and provide accurate resolutions. • Apply established policies and service guidelines to decide when credits, adjustments, or exception-based resolutions are appropriate. • Partner closely with onsite leadership and internal support teams to address issues efficiently and maintain a high standard of service. • Record conversations, investigative findings, actions taken, and final outcomes with accuracy and attention to detail. • Communicate decisions clearly and confidently while balancing member satisfaction with risk awareness and operational standards. • Support ongoing service continuity by adapting to internal tools, workflows, and process updates as needed.
2026-07-30T17:53:50Z

Facilities Call Center Specialist

Menlo Park, CA
onsite
Temporary / Contract
29.00 - 39.00 USD / Hourly
We are looking for a Facilities Call Center Specialist to support critical service coordination in Menlo Park, California. This Long-term Contract position is ideal for someone who can manage emergency and routine calls with accuracy, sound judgment, and a calm, detail-oriented approach. The role serves as a central point of communication for facilities and security-related requests, ensuring timely dispatch, clear documentation, and consistent shift-to-shift coordination. Responsibilities:• Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise.• Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system.• Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution.• Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently.• Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures.• Prepare routine operational reports using standard office software such as Microsoft Word and Excel.• Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff.• Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations.
2026-07-16T13:08:43Z

Healthcare Call Center Representative

Phoenix, AZ
onsite
Temporary / Contract
21.00 - 21.00 USD / Hourly
We are looking for a dedicated Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a crucial part in enhancing the patient experience by handling inbound calls with care, professionalism, and efficiency. This is a long-term contract position within the healthcare industry, requiring excellent communication skills and the ability to manage high call volumes in a fast-paced environment. Responsibilities: • Respond promptly to all incoming calls, ensuring each caller receives courteous and efficient service. • Operate and maintain proficiency in telecommunications hardware, software, and relevant IT systems. • Address emergency situations by initiating appropriate responses to safety alarms and codes. • Deliver emergency announcements with clarity and urgency when required. • Utilize communication tools effectively while considering the cultural and individual needs of callers. • Assess and route calls accurately, maintaining a high standard of confidentiality and professionalism. • Handle a high volume of calls daily, maintaining efficiency and attention to detail. • Collaborate with team members to ensure smooth operations and exceptional service delivery. • Monitor and escalate critical situations as necessary to ensure patient safety. • Uphold organizational standards and protocols in all interactions.
2026-07-23T18:38:43Z

Customer Experience Specialist

Parsippany, NJ
remote
Temporary to Hire
35.63 - 41.25 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in a contract capacity with permanent potential. This position focuses on strengthening the customer journey by combining technical training, call center oversight, and parts support into a consistent service experience. The role will work across customer-facing teams to ensure accurate product knowledge is shared effectively and that service interactions are handled with professionalism, clarity, and responsiveness. Responsibilities:• Design and deliver product and technical training programs for sales personnel and field service teams using current and reliable equipment information.• Organize and facilitate instructor-led learning sessions.• Monitor daily call center activity and provide guidance that helps resolve customer questions, technical concerns, and service-related issues effectively.• Partner with leadership to improve service quality across customer support, technical assistance, and parts-related interactions.• Support parts operations by helping maintain inventory accuracy, workflow consistency, and timely response to internal and external requests.• Provide hands-on troubleshooting assistance for equipment and connectivity concerns reported by customers or internal staff.• Review support trends and customer feedback to identify opportunities for stronger training content and better service outcomes.• Communicate with customers and cross-functional teams through phone and email channels to ensure issues are documented, addressed, and followed through to resolution.
2026-07-29T12:23:47Z

Customer Service Representative

Pittsburgh, PA
onsite
Temporary to Hire
20.00 - 22.00 USD / Hourly
We are looking for a Customer Service Representative to join a team in a contract-to-permanent capacity. This position is ideal for someone who thrives in a fast-moving service environment, communicates with confidence, and is committed to helping customers resolve a wide range of account and digital banking questions. The role requires schedule flexibility, including late evenings, weekends, and some holidays, with permanent hours and a weekday training period during the first 90 days. Responsibilities: • Handle incoming customer inquiries related to refunds, payment disputes, payoff information, account updates, complaints, stop payment requests, and credit card limit review requests. • Assist customers with basic online and mobile banking support, including password assistance, bill payment questions, and general navigation issues. • Serve as a connection point between branch teams and customers by taking ownership of service requests and helping drive timely resolution. • Capture and communicate customer feedback to support service improvements and represent the customer perspective effectively. • Deliver attentive, empathetic support on inbound calls while building positive long-term customer relationships. • Maintain accurate handling of account-related requests and complete assigned service tasks in accordance with established procedures. • Support additional service initiatives and department projects as directed by leadership. • Work a rotating schedule that may include evenings, weekends, and select holidays based on business needs.
2026-07-24T19:13:47Z

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