<p>BILINGUAL SPANISH SPEAKING CUSTOMER SERVICE REPRESENTATIVE</p><p><br></p><p><br></p><p>We are looking for a bilingual Customer Service Representative to support customers in Sacramento, California. This Long-term Contract position is ideal for someone who communicates clearly in both Spanish and English, enjoys resolving service concerns, and can manage a high volume of inquiries with professionalism. The person in this role will help deliver a positive customer experience by responding thoughtfully, coordinating with internal teams, and maintaining accuracy in every interaction.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound customer inquiries in both Spanish and English, using attentive listening and thoughtful follow-up questions to fully understand each concern.</p><p>• Route requests to the appropriate team members when needed and coordinate with internal departments to help resolve service-related issues efficiently.</p><p>• Address customer complaints with professionalism, working toward timely and effective solutions that support a positive service experience.</p><p>• Build and maintain knowledge of company services, transactions, and procedures to provide accurate information and dependable support.</p><p>• Communicate workflow concerns, service disruptions, or recurring customer issues to Customer Care leadership in a timely manner.</p><p>• Complete all assigned work in alignment with company policies, training guidance, supervisory expectations, and applicable regulations.</p><p>• Provide support to other departments when service needs require cross-functional assistance.</p><p>• Document customer interactions clearly and accurately to help ensure continuity, compliance, and quality service.</p>

• Bilingual fluency in Spanish and English is required.<br>• High school diploma or equivalent is required; additional college education is a plus.<br>• At least 1 year of customer service experience is required, with call center experience strongly preferred.<br>• Ability to use Microsoft Office or Microsoft 365 applications and learn internal or third-party software systems quickly.<br>• Strong verbal and written communication skills, including the ability to read instructions and prepare clear, concise messages.<br>• Effective listening skills with the ability to ask clarifying questions and respond appropriately to customer needs.<br>• Demonstrated learning agility, including the ability to absorb new information, apply feedback, and avoid repeating errors.

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