We are looking for a Customer Service Representative to support a manufacturing operation in Harrison, Ohio. This Long-term Contract position is ideal for someone who enjoys helping customers, resolving issues efficiently, and working in a fast-paced environment with both inbound and outbound communication. The role requires strong judgment, clear communication, and the ability to balance order support, customer inquiries, and service performance goals.<br><br>Responsibilities:<br>• Handle a high volume of incoming and outgoing customer calls while maintaining professionalism, accuracy, and timely follow-up.<br>• Investigate customer questions, gather relevant details, and provide clear resolutions or practical alternatives based on each situation.<br>• Enter and update customer orders and service information accurately within company systems to support smooth daily operations.<br>• Develop positive customer relationships by responding with urgency, empathy, and a solutions-oriented approach.<br>• Coordinate with internal teams to address product, order, or service concerns and ensure customers receive consistent communication.<br>• Monitor personal and team performance expectations by working toward service levels, response targets, and quality standards.<br>• Participate in ongoing training to strengthen product knowledge, service techniques, and overall job performance.<br>• Apply basic mechanical and technical understanding when discussing products, troubleshooting concerns, or explaining next steps to customers.

• Previous experience in a customer service, call center, or customer support role.<br>• Strong computer skills with the ability to learn and navigate business systems efficiently; experience with Acumatica is preferred.<br>• Demonstrated success meeting performance metrics, service goals, or other measurable KPIs.<br>• Effective verbal and written communication skills when interacting with customers and internal stakeholders.<br>• Solid analytical thinking with the ability to ask the right questions, solve problems, and follow issues through to completion.<br>• Basic mechanical or technical aptitude that supports product-related conversations and issue resolution.<br>• Ability to manage multiple tasks, organize priorities, and remain effective in a fast-moving environment.<br>• Strong customer focus with the flexibility to adapt communication style to different personalities and situations.

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