<p>We are seeking a reliable and customer‑focused Customer Service Representative to support daily customer interactions and ensure a positive experience. This role requires strong communication skills, problem‑solving abilities, and a commitment to delivering excellent service.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and/or chat in a professional manner</li><li>Resolve customer issues, concerns, and questions efficiently and accurately</li><li>Document customer interactions and maintain detailed records in internal systems</li><li>Process orders, service requests, returns, or account updates as needed</li><li>Escalate complex issues to appropriate departments or supervisors</li><li>Follow company policies, procedures, and service standards</li><li>Maintain a positive, helpful, and solution‑oriented attitude</li></ul><p><br></p>
<p>We are seeking a candidate with Customer Care experience who can demonstrate professionalism, warmth, and enthusiasm in providing exceptional customer service to our customers.</p><p> </p><p><strong>Position: Temp to Hire</strong> – Please note that traveling is a requirement for this position once they are hired. Attendance is strict Monday through Friday 8:30am to 5:30pm.</p><p><strong> </strong></p><p><strong>Bilingual:</strong> Required (Spanish, Chinese, Vietnamese, or Tagalog)</p><p> </p><p><strong>POSITION OVERVIEW</strong></p><p>The <strong>Customer Care Associate (CCA)</strong> has a passion for taking care of customers. The Customer Care team processes a large volume of orders placed over email, fax, phone, and in person, researches and solves customer problems, processes returns and works on custom/special orders. The CCA loves to work within a team to exceed customer expectations. This person is motivated by and able to thrive in a <strong>fast-paced</strong>, start-up, environment with little structure and requiring a lot of initiative. The successful CCA ultimately develops a comprehensive understanding of the product and department policies and is able to recognize issues that should be escalated to the manager/supervisor for resolution.</p><p><strong> </strong></p><p><strong>REPORTS TO: </strong>Manager, Customer Care</p><p><strong>ESSENTIAL FUNCTIONS</strong></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ol><li><strong>Research</strong> and resolve customer inquiries.</li><li>Interact with customers to provide information in response to inquiries, concerns, and requests about products and services, including following through to completion on product returns and claims. A reply with solution is expected for most customer requests within two business days to customers, sales reps and internal departments.</li><li>Work with sales representatives, accounting, and the shipping department to process customer requests and concerns. Confirm orders, obtain payment information, and documents. </li><li>Respond to customer questions <strong>efficiently and effectively</strong> through the use of <strong>active listening</strong>, personalization techniques and focusing on <strong>adding value</strong>.</li><li>Build formal and informal <strong>relationships</strong> with customers and internal team members to drive customer loyalty and retention. Manage assigned accounts and review their performance. </li><li>Provide supervisor/manager with timely updates on order processing, shipping, and back orders.</li><li>May be asked to back up the front desk receptionist for a limited time, including greeting visitors, triaging phone calls, and other administrative tasks.</li><li>Participate in tradeshows and showroom set-ups. Engage and work with customers face-to-face.</li><li>Operate as a team player. Work together to drive solutions for the <strong>long-term success</strong> of Allstate Floral and its customers.</li></ol><p><strong> </strong></p><p><br></p>
<p>Our client is seeking a professional and customer-focused Customer Service Agent to join their team. This role is ideal for someone who enjoys helping others, resolving issues, and delivering a positive customer experience in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer concerns and escalate issues when appropriate</li><li>Maintain accurate records of customer interactions and account updates</li><li>Provide information regarding products, services, orders, or accounts</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Support additional administrative and service-related tasks as needed</li></ul><p><br></p>
<p>We are looking for an experienced and service-oriented Receptionist to support a detail-oriented office environment. This is a Contract position with the potential to convert to a long-term opportunity, ideal for someone who excels in a highly visible front-desk role and enjoys creating a welcoming experience for employees, guests, and executives. The right candidate brings strong communication skills, sound judgment, and a hospitality-minded approach to daily interactions. You will serve as a key point of contact for the workplace, helping ensure the reception area runs smoothly and reflects a high standard of workplace presentation.</p><p><br></p><p>Responsibilities:</p><p>• Welcome employees, visitors, and vendors with a courteous and attentive approach that creates a positive first impression.</p><p>• Manage front desk coverage throughout the workday, ensuring the reception area remains consistently staffed and responsive.</p><p>• Answer incoming calls, respond to routine questions, and direct inquiries to the appropriate departments or personnel.</p><p>• Provide clear guidance to guests by offering directions, check-in support, and general information about the office environment.</p><p>• Maintain an orderly, well-presented, and guest-ready lobby and reception space that aligns with workplace expectations.</p><p>• Coordinate with facilities and other internal teams to address visitor needs, workplace requests, and day-to-day operational matters.</p><p>• Support meeting and workplace logistics by assisting with reservations, visitor coordination, and related administrative tasks.</p><p>• Use strong judgment and proactive problem-solving to resolve issues quickly while preserving a high level of client service.</p>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
We are looking for a dedicated Customer Service Representative to join our team in Fairfield, Ohio. In this long-term contract role, you will play a key role in providing exceptional support to customers, ensuring their inquiries are addressed efficiently. This position requires a proactive approach to problem-solving, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone, email, or in person, delivering accurate and timely information.<br>• Provide support with general office tasks, ensuring all documentation and processes are handled efficiently.<br>• Conduct research to resolve customer issues or provide in-depth responses to inquiries.<br>• Maintain thorough and effective email correspondence with clients and internal teams.<br>• Assist with hiring-related processes, including scheduling and managing communication with candidates.<br>• Troubleshoot customer concerns and escalate complex issues to the appropriate departments.<br>• Deliver clear and precise communication to ensure customer satisfaction.<br>• Collaborate with team members to improve service delivery and address common challenges.<br>• Stay updated on company products, services, and policies to provide accurate information.<br>• Ensure all customer interactions are logged and documented appropriately.
<p>Our client is seeking a Customer Service Representative to join their team and serve as a key point of contact for customers. This role is responsible for handling inquiries, resolving issues, processing requests, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and committed to delivering outstanding service in a fast-paced environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer concerns, complaints, and service issues with empathy and efficiency</li><li>Process orders, returns, account updates, and other customer requests accurately</li><li>Maintain detailed and accurate customer records in CRM or other internal systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Provide product, service, and policy information to customers</li><li>Follow up on open issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal teams to support service delivery and problem resolution</li><li>Meet performance goals related to response times, quality, and customer satisfaction</li><li>Assist with administrative or departmental support tasks as assigned</li></ul><p><strong>Qualifications</strong></p><ul><li>High school diploma or equivalent required; associate or bachelor’s degree preferred</li><li>1+ years of customer service, call center, or client support experience preferred</li><li>Strong verbal and written communication skills</li><li>Excellent problem-solving and conflict-resolution abilities</li><li>Ability to manage multiple tasks and work effectively in a fast-paced environment</li><li>Strong attention to detail and organizational skills</li><li>Proficiency with Microsoft Office and customer service or CRM systems</li><li>Positive attitude and a team-oriented approach</li></ul><p><strong>Preferred Skills</strong></p><ul><li>Experience in a high-volume customer service setting</li><li>Familiarity with CRM platforms and ticketing systems</li><li>Ability to remain calm and professional in challenging situations</li><li>Bilingual skills are a plus, depending on client needs</li></ul><p><br></p>
<p>We are looking for a detail-oriented Service Coordinator to support operations in Danville, Indiana. This position focuses on maintaining accurate stock records, coordinating inventory-related activities, and helping ensure materials are available to support daily workflow. The ideal candidate is organized, dependable, and comfortable working in a fast-paced environment where scheduling and accuracy are essential.</p><p><br></p><p>Responsibilities:</p><ul><li>Serve as a first point of contact for customers regarding parts inquiries and service needs, in person and by phone</li><li>Schedule service appointments and coordinate workflow with service technicians</li><li>Communicate service updates, estimated completion times, and parts availability to customers</li><li>Assist with warranty claims and service documentation as needed</li><li>Receive, process, and track parts orders for service repairs and customer purchases</li><li>Maintain accurate parts inventory records and assist with cycle counts</li><li>Pull, stage, and distribute parts to service technicians in a timely manner</li><li>Coordinate returns, cores, and backorders with vendors and suppliers</li><li>Create and process work orders, invoices, and purchase orders</li><li>Ensure service and parts records are accurate and properly filed</li><li>Support the Service Manager and Parts Manager with reporting and daily operations</li><li>Maintain a clean, organized parts and service counter area</li></ul><p><br></p>
We are looking for a Service Specialist to support clients in Rochester, New York by delivering responsive assistance related to background screening and related service inquiries. This Long-term Contract position is ideal for someone who thrives in a fast-paced customer service environment, communicates confidently by phone and email, and stays organized while managing multiple priorities. The role requires a strong focus on accuracy, follow-through, and compliance, along with the ability to contribute ideas that improve team processes and service outcomes.<br><br>Responsibilities:<br>• Provide timely and detail-focused support to clients using the HireRight background screening platform, ensuring a positive service experience.<br>• Monitor pending cases and proactively follow up on unresolved items to help meet established service level commitments.<br>• Maintain working knowledge of assigned Paychex services, applicable policies, and standard operating procedures to address client needs accurately.<br>• Record customer communications, case updates, and service actions thoroughly within internal systems.<br>• Enter and manage data with a high degree of accuracy while balancing urgent requests and daily workload priorities.<br>• Use business software and customer relationship tools effectively to research issues, complete tasks, and track service activity.<br>• Identify recurring service challenges and partner with leadership to recommend and support process enhancements.<br>• Assist less experienced team members by sharing guidance, best practices, and day-to-day support as needed.
<p>We are currently seeking a friendly and organized Front Desk Coordinator to be the first point of contact for our office. This role plays a critical part in creating a welcoming and professional environment while ensuring front office operations run smoothly. The Front Desk Coordinator will manage scheduling, handle incoming communications, and assist with administrative tasks to support the team.</p><p><br></p><p>The ideal candidate has strong customer service skills, a positive attitude, and the ability to multitask in a busy setting. This is a great opportunity for someone who enjoys interacting with people and keeping operations organized.</p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Greet visitors and clients in a professional and welcoming manner</li><li>Answer and direct incoming phone calls and emails</li><li>Schedule appointments and manage calendars</li><li>Maintain front office organization and cleanliness</li><li>Assist with check-in/check-out processes as applicable</li><li>Handle basic administrative tasks such as filing, scanning, and data entry</li><li>Coordinate mail, deliveries, and office supplies</li><li>Support team members with administrative needs as they arise</li><li>Perform other duties as assigned</li></ul>
<p>We are seeking Customer Service Representatives to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. This role offers a contract to permanent employment opportunity.</p><p><br></p><p>Responsibilities:</p><ul><li>Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction</li><li>Utilize various computer systems and applications to gather necessary information efficiently</li><li>Collaborate with team members and other departments to resolve complex customer issues</li><li>Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns</li><li>Accurately document customer interactions and update customer accounts in the system</li><li>Stay up-to-date on product knowledge, industry trends, and company policies</li><li>Meet performance metrics and quality standards set by the company</li><li>Handle a high volume of inbound calls with a positive attitude</li><li>Assist customers by providing product information and offering solutions to ensure customer satisfaction</li><li>Process customer applications and maintain accurate customer records.</li></ul><p><br></p>
<p>We are looking for an Account Services Representative to be responsible for processing high-volume daily order entry and billing transactions with exceptional accuracy and attention to detail. This role serves as a key liaison between customers, the sales force, and internal departments to resolve issues related to orders, billing, accounts receivable, and returns while maintaining strong customer relationships. The position requires excellent organization, communication, and problem-solving skills in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Process multiple daily order entry and billing transactions with a high level of accuracy and attention to detail.</p><p>· Resolve issues related to orders, billing discrepancies, accounts receivable, and returns in a timely and professional manner.</p><p>· Maintain and update customer accounts, ensuring data accuracy and proper documentation.</p><p>· Communicate directly with the sales force, internal departments, and clients to pursue and resolve order- and account-related issues.</p><p>· Provide high-quality customer service while meeting quality standards and customer satisfaction expectations.</p><p>· Demonstrate strong follow-up skills to ensure issues are fully resolved.</p><p>· Maintain composure and professionalism during high-volume or stressful situations.</p><p>· Support business needs by working beyond standard hours when required.</p>
Robert Half is hiring a Bilingual Customer Service Representative (English/Spanish) for a full‑time, onsite opportunity in Arlington. This role is ideal for someone who enjoys helping customers, communicating clearly, and working in a fast‑paced environment. <br> What You’ll Be Doing: Handle inbound customer inquiries via phone, email, and/or chat Provide support in both English and Spanish Resolve customer questions, concerns, and service issues professionally Accurately document interactions and update internal systems Work closely with internal teams to ensure high‑quality customer support
<p>Serve as the first point of contact for visitors and employees while managing front office operations and administrative support tasks.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet visitors and manage front desk activities</li><li>Answer and direct incoming calls</li><li>Coordinate mail, deliveries, and office services</li><li>Maintain visitor logs and schedules</li><li>Support general office administration</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries through various communication channels.<br>• Provide accurate information about products and services to assist customers effectively.<br>• Process orders and ensure all data entry tasks are completed accurately.<br>• Address and resolve customer concerns to maintain high levels of satisfaction.<br>• Handle inbound and outbound calls while maintaining professionalism and empathy.<br>• Collaborate with team members to improve customer service processes.<br>• Keep detailed records of customer interactions for future reference.<br>• Escalate complex issues to the appropriate department or supervisor when necessary.<br>• Stay informed about company policies and updates to provide consistent support.<br>• Contribute to the overall success of the team by meeting individual performance goals.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Cambridge, Maryland. In this role, you will be the first point of contact for our customers, assisting with inquiries, resolving issues, and ensuring a positive experience. If you have a passion for providing excellent customer support and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries via phone and email, providing clear and accurate information.<br>• Handle and resolve customer complaints or issues with professionalism and efficiency.<br>• Process and track customer orders, ensuring accuracy and timely delivery.<br>• Manage a high volume of inbound and outbound calls while maintaining quality service standards.<br>• Maintain detailed and accurate records of customer interactions in the system.<br>• Collaborate with team members and other departments to address and resolve customer concerns.<br>• Provide product or service information to customers, helping them make informed decisions.<br>• Identify opportunities to improve customer satisfaction and share feedback with the team.
We are looking for a compassionate and composed Medical Customer Service Rep to support a busy physician group in Dublin, Ohio. This contract opportunity with permanent potential is ideal for someone who enjoys helping patients, managing high-volume inbound calls, and creating a positive experience during scheduling and intake conversations. The person in this role will communicate with empathy, handle sensitive situations professionally, and help patients navigate appointments, billing questions, and general service needs.<br><br>Responsibilities:<br>• Respond to incoming patient calls promptly and professionally, providing clear guidance and a supportive experience.<br>• Coordinate new patient intake and update essential information accurately within the appropriate systems.<br>• Reschedule, confirm, and adjust appointments while ensuring patients understand next steps and timing.<br>• Address patient concerns with patience and tact, using de-escalation techniques to resolve challenging interactions.<br>• Build trust with callers by demonstrating empathy, active listening, and a service-focused approach.<br>• Assist with routine billing-related questions and direct more complex issues to the appropriate department when needed.<br>• Document call details thoroughly to maintain accurate records and support continuity of care.<br>• Work closely with clinic staff and operational teams to ensure scheduling and patient service processes run smoothly.
We are looking for a Customer Service Representative to join a growing team in Pennsylvania. This onsite opportunity is a contract position with the potential to become permanent, suited for someone who enjoys helping customers, managing account-related requests, and working closely with internal partners to resolve service issues. The ideal candidate brings strong call center experience, sound judgment, and the ability to handle both routine inquiries and more sensitive concerns with professionalism.<br><br>Responsibilities:<br>• Handle incoming customer interactions and provide timely support for account-related questions, service needs, and general issue resolution.<br>• Update customer account details, including payment information and billing arrangements, while ensuring accuracy in all records.<br>• Work with merchants and cross-functional teams to address product, service, or installation concerns and move issues toward resolution.<br>• Document customer conversations, service actions, and follow-up steps within internal systems and related tools.<br>• Place outbound calls when needed to gather information, provide updates, or complete service requests efficiently.<br>• Recognize situations involving legal, regulatory, or highly sensitive matters and route them to the appropriate internal contacts.<br>• Support order entry and related administrative tasks to help maintain smooth day-to-day customer service operations.
<p>Our client is looking for a motivated and detail-oriented Senior Customer Service Lead to oversee a team of customer service representatives and enhance overall client satisfaction. Based in Hoffman Estates, Illinois, this role is pivotal in managing customer accounts, improving operational workflows, and ensuring seamless order-to-cash processes. The ideal candidate will thrive in a collaborative environment, driving efficiency while mentoring team members to deliver exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and coordinate customer order processing, delivery schedules, and sales orders while ensuring smooth transitions to fulfillment and accounting teams.</p><p>• Establish and enforce response-time service level agreements (SLAs) for customer inquiries, coaching team members to meet accuracy and speed benchmarks.</p><p>• Analyze customer order patterns and inventory signals to proactively secure orders and avoid service disruptions.</p><p>• Collaborate with sales teams to forecast demand and provide actionable input during Monthly Sales & Inventory planning meetings.</p><p>• Streamline workflows for quotes, pricing, inventory availability, and delivery timelines, ensuring documentation of standard procedures for consistency.</p><p>• Mentor customer service representatives through regular one-on-one meetings, performance evaluations, and cross-training initiatives to build team expertise.</p><p>• Drive process improvements that enhance inventory management and order accuracy, contributing to overall operational efficiency.</p><p>• Partner with stakeholders to ensure customer insights are effectively translated into supply chain strategies and actionable volume signals.</p><p>• Maintain and update department standard operating procedures (SOPs) to reflect best practices and efficiency goals.</p><p>• Perform additional tasks and projects as assigned to support the department's objectives.</p><p><br></p><p>Hybrid schedule (Mon–Thurs onsite, Fridays remote)</p><p>Compensation: $70k–$85k + 10% bonus (based on company performance) </p><p>Benefits: medical, dental and vision insurance, voluntary life insurance, 401k with up to 5% match, 15 days PTO, 4 personal days and 9 holidays.</p><p><br></p>
<p><strong>Description</strong></p><p>Robert Half is seeking a friendly and professional Receptionist to serve as the first point of contact for our client's organization. This contract role is perfect for candidates with strong interpersonal skills.</p><p><strong>Responsibilities:</strong></p><ul><li>Greet and direct visitors in a welcoming and professional manner.</li><li>Answer and route incoming phone calls and emails.</li><li>Manage front desk operations and maintain a tidy reception area.</li><li>Schedule appointments and assist with meeting room coordination.</li><li>Provide general administrative support to office staff.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Memphis, Tennessee. This role focuses on providing exceptional support to clients in the financial services sector, particularly within banking operations. The ideal candidate will bring strong communication skills and a commitment to delivering high-quality customer interactions.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone, email, or other communication channels.<br>• Address customer concerns related to financial products and services, ensuring a high level of satisfaction.<br>• Analyze account information and transactions to resolve discrepancies or provide detailed explanations.<br>• Collaborate with internal departments to ensure customer issues are resolved efficiently.<br>• Maintain accurate documentation of customer interactions and resolutions in the system.<br>• Stay informed about company policies, procedures, and banking regulations to provide accurate information.<br>• Assist clients in navigating financial tools and resources to meet their needs.<br>• Identify opportunities to improve customer service processes and recommend solutions.<br>• Uphold confidentiality standards while handling sensitive financial data.
<p>We are looking for a motivated and detail-oriented Service Coordinator to join our team. This role is ideal for someone eager to contribute to the dynamic data center industry and grow their career while developing valuable skills. As part of a high-performing team, you will play a key role in ensuring efficient logistics management and operational excellence.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and oversee daily logistics operations to ensure timely and accurate service delivery.</p><p>• Manage scheduling and resource allocation to optimize efficiency and meet client needs.</p><p>• Monitor supply chain processes and address any issues or delays proactively.</p><p>• Collaborate with internal teams to streamline service workflows and improve overall performance.</p><p>• Maintain accurate records and reports related to logistics and service activities.</p><p>• Communicate effectively with clients and stakeholders to provide updates and address inquiries.</p><p>• Identify opportunities for process improvements and contribute to implementing best practices.</p><p>• Ensure compliance with company policies and industry regulations in all logistics activities.</p><p>• Support team members in achieving departmental goals through effective collaboration and problem-solving.</p>
<p>We are looking for a Sales Support professional to help the sales team operate efficiently by managing documentation, customer communication, reporting, and process coordination. This role is key to improving productivity, supporting clients, and contributing to overall sales success. </p><p><br></p><p>Responsibilities:</p><p> • Prepare sales reports, proposals, and presentations.</p><p> • Maintain CRM databases and update client information.</p><p> • Process sales orders and ensure accuracy in documentation.</p><p> • Coordinate communication between sales, marketing, and operations teams.</p><p> • Assist with client follow-ups and post-sale support.</p><p> </p><p> </p>
<p>We are looking for a Customer Service Representative to support a busy service operations team in Fairfield, New Jersey. This Long-term Contract position is ideal for someone who enjoys helping customers, managing service-related documentation, and working in a fast-paced call center environment. The person in this role will handle a steady volume of inquiries, update service records, and coordinate closely with internal teams and external partners to keep requests moving efficiently. This opportunity includes structured onboarding and hands-on training to build product knowledge and customer communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Review incoming service requests and confirm warranty eligibility, part details, and unit pricing before processing.</p><p>• Enter, update, and monitor service tickets in the system while maintaining complete and accurate documentation.</p><p>• Manage return requests for quality review and follow product status through each stage of the process.</p><p>• Respond to a high volume of inbound calls and provide clear, timely updates to customers and service partners.</p><p>• Work closely with technicians, managers, distributors, and contractors to resolve questions and move service issues forward.</p><p>• Check product availability and related order information to support accurate request handling.</p><p>• Communicate professionally with customers regarding service needs, request progress, and next steps.</p><p>• Participate in in-person onboarding and side-by-side training, then transition to a hybrid schedule once fully trained and approved.</p>
This position supports the Investment Consulting Services team with a blend of operational and administrative responsibilities. <br> The role acts as a liaison with investment managers, vendors, custodians, and clients, handling client paperwork (brokerage accounts, agreements, trade authorizations), tracking and logging financial transactions, and coordinating compliance for client documentation. Additional duties include preparing tax packages, supporting client meetings, organizing financial documents, and facilitating communications between clients and staff. <br> Key Qualifications & Experience to Target: Associate’s Degree or higher (Bachelor’s preferred but not required). Minimum 2 years of administrative support experience in a detail oriented services environment; prior experience in wealth management, investment, or tax/accounting firms is strongly preferred. Strong client service orientation, professionalism, and teamwork mindset. High attention to detail, process-orientation, and ability to manage transactional accuracy/compliance. Proven ability to manage multiple deadlines independently and proactively. Superior communication skills (both verbal and written) for working with internal and external stakeholders of varying seniority. Advanced proficiency in Microsoft Excel and PowerPoint. Solid experience with Teams, Word, and Outlook. Demonstrated experience tracking transactions, preparing or filing sensitive client documentation, and organizing meetings/materials. Comfort working in a fast-paced, high-accountability environment.