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1797 results for Customer Experience Specialist in Secondary
- Cincinnati, OH
- onsite
- Temporary to Hire
- 21.00 - 24.00 USD / Hourly
- <p>We are looking for a Customer Service Representative to join a team in Cincinnati, Ohio. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customer accounts, managing order activity, and helping ensure a smooth experience from request through delivery. The person in this role will work closely with internal teams to address customer needs, provide accurate updates, and contribute to long-term client satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Develop and strengthen day-to-day relationships with assigned customer accounts by serving as a reliable primary contact.</p><p>• Process customer orders with accuracy, maintain current order information in business systems, and monitor progress through completion.</p><p>• Partner with production, purchasing, and shipping teams to help keep orders on schedule and support on-time delivery.</p><p>• Investigate and resolve customer questions, service concerns, and order-related discrepancies in a timely manner.</p><p>• Compile customer-facing information such as pricing details, status updates, and recurring reports as requested.</p><p>• Assist with account support activities by identifying service improvements and helping create a positive customer experience.</p><p>• Manage inbound and outbound communication related to orders, account updates, and follow-up needs.</p><p>• Maintain organized records and documentation to support accurate order handling and responsive customer service.</p>
- 2026-11-06T17:44:06Z
- White Bear Lake, MN
- onsite
- Temporary to Hire
- 23.75 - 27.50 USD / Hourly
- <p>We are looking for a Spanish Bilingual Customer Service Representative to join a manufacturing team in Minnesota. This long term contract-to-permanent position is ideal for someone who enjoys helping customers, solving product-related questions, and working in a fast-paced technical environment. The person in this role will support customers by identifying appropriate tooling options, addressing inquiries with professionalism, and partnering with internal and external teams to deliver strong service.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries by phone and email, providing timely support and clear guidance on product and tooling-related questions.</p><p>• Evaluate customer drawings, specifications, and application details to recommend solutions that align with operational needs.</p><p>• Enter and manage orders accurately while maintaining complete and organized customer information in company systems.</p><p>• Explain technical product information in a way that customers can easily understand and apply to their manufacturing processes.</p><p>• Work closely with colleagues, sales representatives, designers, and distribution partners to coordinate service and resolve issues efficiently.</p><p>• Support both inbound and outbound customer communication to strengthen relationships and ensure follow-up on open requests.</p><p>• Assist in resolving customer concerns by identifying practical options and helping guide them toward the best available solution.</p><p>• Contribute to additional service and administrative tasks as directed by leadership to support team goals.</p>
- 2026-11-06T22:33:42Z
- Dallas, TX
- remote
- Temporary / Contract
- 22.00 - 28.00 USD / Hourly
- <p>A growing organization is hiring Customer Service Representatives to support customers and provide exceptional service.</p><p><strong>Responsibilities:</strong></p><ul><li>Handle inbound customer inquiries via phone and email</li><li>Resolve customer issues and escalations</li><li>Enter and update information within CRM systems</li><li>Process orders and account updates</li><li>Collaborate with internal teams to ensure customer satisfaction</li></ul><p><br></p>
- 2026-11-04T19:13:39Z
- San Diego, CA
- onsite
- Temporary / Contract
- 20.00 - 22.00 USD / Hourly
- <p>Our client, a mission-driven nonprofit organization, is seeking a compassionate and professional <strong>Customer Service Representative</strong> to serve as a key point of contact for clients, donors, and community members. This individual will play an important role in delivering excellent service, answering inquiries, and supporting daily administrative and operational needs.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound calls, emails, and walk-in inquiries in a professional and timely manner</li><li>Provide information about programs, services, events, and community resources</li><li>Assist with intake, data entry, and maintaining accurate client or donor records</li><li>Resolve customer and stakeholder issues with empathy and efficiency</li><li>Support scheduling, appointment coordination, and follow-up communications</li><li>Process forms, documentation, and general correspondence</li><li>Collaborate with internal teams to ensure a positive service experience</li><li>Assist with special projects, outreach efforts, and administrative support as needed</li></ul><p><br></p>
- 2026-11-11T18:13:45Z
- Roanoke, VA
- onsite
- Temporary to Hire
- 17.00 - 17.00 USD / Hourly
- <p>We are looking for a Patient Access Specialist to support front-end patient services in Virginia. This contract to permanent role is ideal for someone who enjoys helping patients, managing administrative details, and keeping daily operations organized in a busy healthcare setting. The person in this role will serve as a key point of contact for patients while coordinating registration, scheduling, insurance verification, and payment collection with accuracy and professionalism. <strong>PLEASE NOTE: the positions available largely include rotating 12 hour shifts, sometimes overnight and including weekends. </strong></p><p><br></p><p>Responsibilities:</p><p>• Greet patients and visitors in a courteous manner and create a welcoming check-in experience from arrival through departure.</p><p>• Complete patient intake and registration activities, ensuring demographic, insurance, and account information is entered accurately.</p><p>• Arrange appointments, confirm upcoming visits, and assist with schedule adjustments to support efficient patient access.</p><p>• Verify medical coverage and benefits before services are provided and resolve basic eligibility questions when needed.</p><p>• Collect co-pays and other patient payments, process transactions correctly, and help maintain balanced daily payment records.</p><p>• Partner with clinical and administrative staff to keep patient movement organized and reduce delays throughout the day.</p><p>• Respond to patient questions and concerns with professionalism, provide clear guidance, and escalate more complex issues appropriately.</p><p>• Follow privacy standards and healthcare confidentiality requirements when handling patient records and financial information.</p>
- 2026-10-29T16:23:47Z
- San Leandro, CA
- onsite
- Temporary / Contract
- 28.50 - 33.00 USD / Hourly
- We are looking for a Customer Service Representative to provide hands-on administrative and customer service support for a Long-term Contract position based in San Leandro, California. This role will help keep daily department operations organized by managing routine tasks, supporting communication, and assisting with document and spreadsheet work. The ideal candidate is dependable, detail-oriented, and comfortable working onsite in a manufacturing environment while adapting to shifting priorities and team needs.<br><br>Responsibilities:<br>• Coordinate day-to-day administrative activities such as organizing records, entering information accurately, and managing written communications.<br>• Support the customer service team by taking on routine and overflow assignments so core staff can focus on higher-priority work.<br>• Create, update, and format business documents using Microsoft Word to ensure materials are clear and professionally prepared.<br>• Maintain and revise spreadsheets in Microsoft Excel to track information, organize data, and support reporting needs.<br>• Use Microsoft Outlook to manage emails, schedule-related tasks, and assist with timely follow-up communication.<br>• Help improve departmental workflow by staying responsive to requests and contributing to efficient task completion.<br>• Collaborate with team members across the department and provide assistance wherever additional support is needed.
- 2026-10-30T23:14:04Z
- Cerritos, CA
- onsite
- Temporary to Hire
- 19.00 - 22.00 USD / Hourly
- We are looking for a Customer Service Representative to join a team in California on a contract basis with the potential for a permanent position. This position is ideal for someone who enjoys helping customers, managing a high volume of communication, and keeping information accurate across multiple systems. The role combines phone support, written correspondence, and administrative coordination to ensure a smooth customer experience.<br><br>Responsibilities:<br>• Handle incoming customer calls with professionalism, provide timely assistance, and resolve routine questions or service concerns.<br>• Place outbound calls as needed to follow up on requests, confirm details, or support ongoing customer interactions.<br>• Respond to email inquiries clearly and courteously while maintaining accurate records of each communication.<br>• Enter orders and update customer information in internal systems with close attention to accuracy and completeness.<br>• Schedule appointments and coordinate timing details to support customer needs and internal workflow.<br>• Welcome and assist visitors in the showroom, offering product or service guidance and directing requests appropriately.<br>• Perform data entry tasks and maintain organized documentation to support daily customer service operations.<br>• Use Microsoft Excel and Microsoft Word to prepare, track, and manage customer-related information and routine reports.
- 2026-10-21T00:03:45Z
- Williamsport, PA
- onsite
- Permanent / Full Time
- 55000.00 - 60000.00 USD / Yearly
- <p>We are looking for a customer-focused, detail-oriented individual to join our team in Pennsylvania as a permanent Customer Service team member supporting insurance agent and service activities. This position blends client assistance, administrative coordination, and marketing support to help deliver a positive agency experience. The ideal candidate is organized, welcoming, and comfortable handling insurance-related documentation while assisting with policy quotes and day-to-day office needs.</p><p><br></p><p>Responsibilities:</p><p>• Review and organize insurance paperwork to ensure signatures, forms, and transaction details are complete and accurate.</p><p>• Assist with preparing and updating policy quotes, endorsements, and related customer service documentation.</p><p>• Coordinate client-related follow-up by assigning tasks within the agency system and helping the team stay on schedule.</p><p>• Support the agency’s online presence by planning social media content and helping execute marketing initiatives.</p><p>• Welcome visitors to the office and provide a welcoming first point of contact for clients and guests.</p><p>• Respond to customer questions and service requests with timely, courteous, and solution-oriented communication.</p>
- 2026-11-11T14:58:17Z
- Troy, NY
- onsite
- Temporary / Contract
- 24.00 - 28.00 USD / Hourly
- <p><strong>Robert Half is partnering with a well-established, family-owned insurance agency that has served the Capital Region for over a century to help identify an Insurance Customer Service Representative.</strong></p><p>This is an excellent opportunity to join a close-knit team known for its exceptional customer service, strong community presence, and long-tenured employees. We're looking for someone who enjoys helping people, thrives in a busy office environment, and can bring a calm, reassuring approach to every customer interaction.</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Answer incoming calls regarding insurance policies, billing, renewals, and claims</li><li>Process policy changes, renewals, cancellations, and account updates</li><li>Assist customers with claims-related questions and updates</li><li>Explain coverages, deductibles, premiums, and policy details</li><li>Resolve customer concerns with professionalism, patience, and empathy</li><li>Accurately document customer interactions and policy activity</li><li>Welcome and assist walk-in customers</li><li>Support daily office operations and provide exceptional customer service</li></ul><p><strong>What We're Looking For</strong></p><ul><li>Strong customer service and communication skills</li><li>Experience in a professional office environment</li><li>Ability to multitask, prioritize, and stay organized</li><li>Strong attention to detail and accuracy</li><li>Comfortable managing time-sensitive requests and changing priorities</li><li>Ability to learn insurance terminology and systems quickly</li></ul><p><strong>The Ideal Personality</strong></p><p>The right person is someone who genuinely enjoys helping others and can build trust with customers during important life events. We're looking for someone who brings:</p><ul><li>Empathy, patience, and understanding</li><li>A calm, reassuring, and professional demeanor</li><li>Strong listening skills</li><li>Kindness and a service-oriented mindset</li><li>Confidence, accountability, and follow-through</li></ul><p><strong>Why This Opportunity Stands Out</strong></p><ul><li>Join a respected, third-generation family-owned business</li><li>Over 100 years of stability and community presence</li><li>Close-knit team with exceptional employee tenure</li><li>Opportunity to learn and grow within the insurance industry</li><li>Potential for long-term or temp-to-hire employment for the right individual</li><li>Onsite parking provided</li></ul><p>If you're ready to bring your customer service skills to a stable, welcoming team that values professionalism, kindness, and putting customers first, we'd love to hear from you!</p><p><br></p><p><em>Apply now and contact Mary Christman and team at 518-462-1430 to share your interest now. We look forward to connecting! Thank you.</em></p>
- 2026-10-31T02:18:50Z
- San Leandro, CA
- remote
- Temporary / Contract
- 25.00 - 27.00 USD / Hourly
- <p>We are hiring a Customer Service Representative to support customers by resolving inquiries and delivering exceptional service.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Process orders and account updates</li><li>Research and resolve customer issues</li><li>Maintain accurate records in CRM systems</li><li>Collaborate with internal teams to meet customer needs</li></ul><p><br></p>
- 2026-11-06T20:44:06Z
- Plano, TX
- onsite
- Temporary / Contract
- 22.80 - 26.40 USD / Hourly
- We are looking for a Customer Service Representative to support a manufacturing operation in Plano, Texas through a Contract assignment. This position focuses on delivering responsive service by managing replacement part and equipment orders, keeping customers informed, and helping resolve service-related concerns. The ideal candidate is organized, comfortable handling a high volume of inquiries, and able to coordinate with internal teams to ensure timely follow-through. This role offers the opportunity to contribute to a fast-paced customer support environment where accuracy and communication are essential.<br><br>Responsibilities:<br>• Manage incoming requests for replacement parts and equipment by entering orders accurately and confirming key details before processing.<br>• Review stock levels and communicate product availability to customers so expectations are set clearly and early.<br>• Arrange shipment timing with customers and provide proactive updates on order progress, delivery schedules, and service status.<br>• Respond to questions related to warranties, repair timelines, billing matters, and parts access through inbound and outbound customer interactions.<br>• Direct technical concerns to engineering or field service specialists when issues require advanced troubleshooting or onsite support.<br>• Open, update, and monitor customer service cases to ensure requests are documented properly and addressed within applicable service commitments.<br>• Maintain accurate customer records, update company systems, and prepare reports that reflect service activity, warranty items, and case outcomes.<br>• Support return processing and warranty claim tracking while ensuring all related documentation is complete and current.
- 2026-10-20T17:48:46Z
- Minneapolis, MN
- onsite
- Temporary / Contract
- 18.00 - 20.00 USD / Hourly
- We are seeking Customer Service Representatives to support members enrolled in Medicare and Medicaid programs. This is an excellent opportunity for individuals with healthcare customer service experience who enjoy helping others and providing exceptional phone, chat, and email support. <br> In this role, you will serve as a key point of contact for members, assisting with questions, scheduling needs, insurance verification, and general account support. Successful candidates will have strong communication skills, detail oriented phone presence, attention to detail, and the ability to navigate multiple systems efficiently. <br> Responsibilities Handle inbound and outbound calls with Medicare and Medicaid members Respond to member inquiries through phone, email, and chat platforms Obtain and update patient information accurately in scheduling systems Verify insurance eligibility and identify payer sources Review and update demographic information and consent forms Schedule and reschedule appointments as needed Route messages or transfer calls to physicians, nurses, or appropriate departments Create new patient accounts when necessary Import registration documents into electronic health records (EHR) Maintain patient confidentiality and adhere to all HIPAA and company policies
- 2026-11-11T23:08:43Z
- Richmond, VA
- onsite
- Temporary / Contract
- 19.95 - 23.10 USD / Hourly
- We are looking for a Customer Service Representative to support vendor and client account servicing in Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, works efficiently in a high-volume environment, and takes pride in maintaining accurate records. The person in this role will engage with external contacts by phone, guide them through payment and registration-related questions, and help ensure account details are complete and correct.<br><br>Responsibilities:<br>• Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.<br>• Provide clear guidance on payment methods, registration steps, and account setup expectations while delivering a positive customer experience.<br>• Enter new information and revise existing records in internal databases with a high level of accuracy and attention to detail.<br>• Record customer conversations, status changes, and planned next steps to maintain complete and organized account histories.<br>• Reconnect with vendors and clients when registrations are unfinished or required documentation and details are still outstanding.<br>• Examine account data to identify inconsistencies, investigate the source of issues, and work directly with customers to correct them.<br>• Partner with internal teams to help move account requests forward and support timely issue resolution.<br>• Achieve daily performance targets related to call activity, service quality, productivity, and overall customer support effectiveness.
- 2026-11-10T13:54:07Z
- South San Francisco, CA
- remote
- Temporary / Contract
- 23.00 - 25.00 USD / Hourly
- <p>Robert Half is working with an extremely reputable company for an open Customer Service Representative role. The ideal candidate is customer-focused, organized, and solutions-oriented. This individual will serve as a primary point of contact for residential and commercial customers, providing exceptional service while assisting with service inquiries, account updates, billing questions, scheduling, and general administrative support.</p><p><br></p><p>The ideal candidate is an excellent communicator who thrives in a fast-paced environment, enjoys helping people, and can effectively manage multiple priorities while maintaining a positive and professional attitude.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for incoming customer inquiries via phone, email, and other communication channels.</li><li>Assist residential and commercial customers with questions regarding garbage collection, recycling, service schedules, missed pickups, and account information.</li><li>Research and resolve customer complaints, service disruptions, billing discrepancies, and collection-related issues in a timely and professional manner.</li><li>Process new service requests, account changes, cancellations, service adjustments, and customer information updates.</li><li>Coordinate with dispatch, drivers, operations, and other internal departments to communicate service requests and ensure timely resolution.</li><li>Maintain accurate customer records, document interactions, and update account information within internal databases and customer management systems.</li><li>Provide information regarding service policies, rates, recycling guidelines, and waste disposal procedures.</li><li>Assist with general administrative responsibilities, including data entry, filing, reporting, and processing customer documentation.</li><li>Follow up with customers regarding outstanding inquiries and ensure a high level of customer satisfaction.</li></ul><p><br></p><p><br></p>
- 2026-10-30T21:58:44Z
- Eagle River, Wi, WI
- onsite
- Temporary / Contract
- 20.00 - 21.00 USD / Hourly
- <p>We are looking for a Customer Service Representative to support a non-profit organization in Eagle River, Wisconsin through detail-oriented and responsive customer interactions. This Long-term Contract to permanent position is ideal for someone who enjoys helping others, managing service requests efficiently, and maintaining accuracy while handling a high volume of communication. The person in this role will serve as a key point of contact for callers, provide timely assistance, and ensure orders and service details are entered correctly. </p><p><br></p><p>Responsibilities: </p><p>• Respond to incoming calls courteously, gather customer needs, and provide clear and helpful assistance. </p><p>• Handle a steady volume of customer inquiries while delivering accurate information and resolving routine issues promptly. </p><p>• Enter orders and service-related details into internal systems with close attention to accuracy and completeness. </p><p>• Make outbound calls as needed to follow up on requests, confirm information, or provide updates to customers. </p><p>• Document customer interactions thoroughly so records remain organized, current, and easy to reference. </p><p>• Escalate complex concerns to the appropriate team members when an issue requires additional support or resolution. </p><p>• Maintain service quality standards by communicating clearly, listening actively, and supporting a positive caller experience.</p>
- 2026-11-04T17:23:46Z
- South Gate, CA
- remote
- Temporary / Contract
- 23.00 - 24.00 USD / Hourly
- <p>We are currently recruiting for an exciting <strong>Routing Specialist</strong> opportunity with <strong>freight forwarder </strong>in <strong>South Gate, CA</strong>. This is a <strong>temp-to-hire position</strong> with strong long-term potential for the right candidate. Looking to schedule interviews today or early next week ONSITE </p><p><strong> </strong></p><p>· Route and schedule shipments efficiently to meet customer deadlines</p><p>· Coordinate with drivers, carriers, warehouses, and customers</p><p>· Monitor shipment status and resolve routing issues proactively</p><p>· Maintain accurate shipment records and transportation data in Excel and company systems</p><p>· Process routing requests and update delivery schedules</p><p>· Communicate transportation changes, delays, and service issues</p><p>· Analyze routing information and identify opportunities for improved efficiency</p><p>· Support dispatch and logistics teams with daily operational tasks</p><p>· Ensure compliance with company and customer transportation requirements</p><p>· Provide exceptional customer service while managing multiple priorities</p><p><strong>Ideal Background:</strong></p><p>· Logistics, transportation, supply chain, dispatch, routing, or customer service experience</p><p>· Strong attention to detail and organizational skills</p><p>· Comfortable working with Excel spreadsheets and transportation data</p><p>· Reliable, punctual, and team-oriented</p>
- 2026-11-05T16:23:43Z
- Salem, OR
- remote
- Temporary / Contract
- 18.00 - 23.00 USD / Hourly
- <p>We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will maintain a high level of customer satisfaction by resolving inquiries, concerns, and service issues efficiently and professionally.</p><p><strong>Responsibilities</strong></p><ul><li>Respond promptly to customer inquiries in a courteous and professional manner.</li><li>Handle and resolve customer complaints and concerns.</li><li>Process orders, applications, forms, and requests.</li><li>Provide product and service information to customers.</li><li>Document customer interactions, inquiries, complaints, and resolutions.</li><li>Maintain customer records and update databases as needed.</li><li>Build and maintain positive customer relationships.</li><li>Perform additional duties as assigned.</li></ul><p><br></p>
- 2026-10-23T22:48:46Z
- Richmond, VA
- onsite
- Temporary / Contract
- 19.95 - 23.10 USD / Hourly
- We are looking for a Customer Service Representative to support vendor and client account servicing for a Long-term Contract opportunity in Richmond, Virginia. This role is ideal for someone who communicates clearly, handles a fast-paced call environment with confidence, and maintains a strong focus on accuracy in customer records. The position will involve regular outbound outreach, detailed documentation, and close coordination with internal teams to help keep account setup and payment-related processes moving efficiently.<br><br>Responsibilities:<br>• Place a high volume of outbound calls to vendors and clients to confirm account details and payment information.<br>• Guide customers through payment methods, registration steps, and account setup expectations in a clear and detail-focused manner.<br>• Enter new information and revise existing records accurately within company databases and account management platforms.<br>• Record conversations, status updates, and planned next steps to maintain complete and organized account histories.<br>• Reconnect with vendors and clients when applications are incomplete or when additional details are needed to finalize account setup.<br>• Audit account information for consistency and investigate discrepancies through research and direct customer contact.<br>• Partner with cross-functional teams to address account concerns and support timely issue resolution.<br>• Consistently achieve performance expectations related to call activity, service quality, productivity, and customer experience.
- 2026-11-05T21:54:11Z
- Richmond, VA
- onsite
- Temporary / Contract
- 19.95 - 23.10 USD / Hourly
- We are looking for a Customer Service Representative to support vendor and client account activities in Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and delivers attentive service across a high volume of interactions. The person in this role will help confirm account details, guide customers through payment-related processes, and keep records accurate so requests move forward efficiently.<br><br>Responsibilities:<br>• Place a large number of outbound calls to vendors and clients to confirm account details and payment information.<br>• Guide customers through available payment methods, enrollment steps, and account setup expectations with professionalism and clarity.<br>• Enter new information and revise existing records in company databases while maintaining a high level of accuracy.<br>• Record conversations, updates, and next steps thoroughly to ensure complete documentation of each interaction.<br>• Reconnect with vendors and clients to obtain missing details and encourage completion of registration or account setup requirements.<br>• Audit account information, investigate inconsistencies, and resolve issues through research and direct outreach.<br>• Work closely with internal teams to address account-related questions and support timely issue resolution.<br>• Achieve daily performance targets related to call activity, service quality, productivity, and customer experience.
- 2026-11-09T22:28:48Z
- Richmond, VA
- onsite
- Temporary / Contract
- 19.95 - 23.10 USD / Hourly
- We are looking for a Customer Service Representative to support vendor and client account services in Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates confidently, handles a fast-paced call environment well, and stays organized while managing detailed account information. The role focuses on building positive customer interactions, confirming payment and account details, and helping ensure records are accurate and complete.<br><br>Responsibilities:<br>• Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.<br>• Guide customers through available payment methods, registration steps, and account setup expectations with clear and thorough communication.<br>• Enter new information and update existing records accurately across internal databases and company platforms.<br>• Record conversations, account changes, and planned follow-up actions thoroughly to maintain complete documentation.<br>• Reconnect with vendors and clients to obtain missing details, complete unfinished registrations, and move account setup forward.<br>• Audit account information for inconsistencies, investigate discrepancies, and resolve issues through research and customer outreach.<br>• Partner with internal teams to address account concerns and support timely completion of service requests.<br>• Achieve established performance targets related to call activity, productivity, service quality, and customer experience.
- 2026-11-05T22:03:53Z
- North Attleboro, MA
- onsite
- Temporary / Contract
- 18.00 - 21.00 USD / Hourly
- We are looking for a confident and detail-oriented Customer Service Representative to support contract follow-up activities for a construction-focused organization. This Long-term Contract position is ideal for someone who communicates with persistence and clarity while keeping account details accurate and organized. The person in this role will help move outstanding agreements toward completion, resolve payment-related questions, and maintain clear records of customer interactions.<br><br>Responsibilities:<br>• Contact customers regarding unsigned agreements and identify any issues preventing completion<br>• Review accounts with payment holds, research outstanding balances, and clarify next steps with customers<br>• Use persuasive and clear communication to encourage timely contract completion<br>• Reissue electronic documents for signature and ensure outdated requests are withdrawn when needed<br>• Access customer records to place calls or send messages and document each interaction thoroughly<br>• Track follow-up activity carefully to help reduce delays and support contract resolution<br>• Coordinate with internal teams as needed to address account concerns and remove obstacles to completion
- 2026-11-11T17:08:44Z
- San Diego, CA
- remote
- Temporary to Hire
- 20.00 - 22.00 USD / Hourly
- <p>Our nonprofit organization is seeking a compassionate and service-oriented <strong>Customer Service Representative</strong> to support donors, community members, program participants and partners. This role is responsible for handling inquiries, providing accurate information, resolving issues and delivering a positive experience that reflects the mission and values of the organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to phone, email and in-person inquiries from donors, clients, volunteers and community partners</li><li>Provide accurate information about programs, services, events and general organization policies</li><li>Resolve routine concerns and escalate more complex issues to the appropriate team member</li><li>Maintain detailed and accurate records of interactions in the organization’s database or customer service system</li><li>Assist with donor acknowledgments, mailings, event support and administrative tasks as needed</li><li>Support program teams by coordinating appointments, registrations or service requests</li><li>Process forms, update contact information and help maintain clean and organized records</li><li>Deliver professional, empathetic and mission-driven service to all stakeholders</li><li>Collaborate with internal departments to ensure timely follow-up and issue resolution</li></ul><p><br></p>
- 2026-11-07T00:13:44Z
- North Billerica, MA
- onsite
- Temporary / Contract
- 20.00 - 26.00 USD / Hourly
- We are looking for a Customer Service Representative to join a busy team in North Billerica, Massachusetts. This Long-term Contract position is ideal for someone who thrives in a fast-paced office, communicates with confidence, and can keep service activities organized from start to finish. The person in this role will support daily customer interactions, coordinate technician scheduling, and work closely with internal teams to ensure timely and accurate service delivery.<br><br>Responsibilities:<br>• Coordinate technician appointments and manage scheduling changes to keep service operations running efficiently.<br>• Respond to inbound customer inquiries professionally and provide clear updates on service requests, timelines, and order details.<br>• Partner with internal sales staff and other team members to align customer needs with service availability and next steps.<br>• Enter and maintain customer orders and service information with a high level of accuracy in company systems.<br>• Handle a mix of phone-based communication, including incoming calls and outbound follow-up related to scheduling and customer support.<br>• Monitor open requests and proactively address issues that could affect response times or customer satisfaction.<br>• Support day-to-day office coordination by sharing information across teams and helping maintain an organized workflow.
- 2026-11-02T18:28:41Z
- Burlington, MA
- onsite
- Temporary / Contract
- 20.00 - 26.00 USD / Hourly
- <p>We are looking for a Customer Service Representative to join an on-site team on a contract basis with the potential to become a longer-term opportunity. This role is ideal for someone who brings an approachable communication style and enjoys supporting customers in a structured office setting. You will handle day-to-day customer interactions, assist with orders, and help create a positive experience for clients while working closely with an efficient team.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer inquiries by phone and provide accurate, timely assistance with products, services, and account-related questions.</p><p>• Enter and update customer orders carefully in internal systems, ensuring information is complete and correct.</p><p>• Support inside customer service activities by coordinating with team members to resolve issues and maintain smooth daily operations.</p><p>• Make outbound calls when needed to follow up on customer requests, clarify order details, or provide service updates.</p><p>• Maintain a courteous and attentive presence in every interaction to deliver a strong customer experience.</p><p>• Track customer concerns and escalate more complex matters appropriately to help ensure prompt resolution.</p><p>• Contribute to an organized office environment while adapting to a fast-paced, team-oriented workplace.</p><p>• Build product and process knowledge over time to support customers effectively and prepare for possible growth into future sales-focused opportunities.</p>
- 2026-10-29T17:48:43Z
- Charleston, SC
- onsite
- Temporary to Hire
- 18.00 - 18.00 USD / Hourly
- <p>We are looking for a customer-focused individual to join an organization in Charleston, South Carolina as a Customer Service Representative in a contract to permanent role. This part-time position supports both customer experience and day-to-day office coordination, making it ideal for someone who enjoys balancing service, organization, and administrative follow-through. The person in this role will help deliver timely support to customers, maintain smooth internal operations, and contribute to a positive experience for both clients and employees.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming customer requests across support platforms, providing timely and attentive assistance with orders, product questions, returns, warranties, and general concerns.</p><p>• Handle support tickets from initial review through resolution, including documenting details, coordinating next steps, and ensuring customers receive clear updates.</p><p>• Prepare shipping labels and arrange approved outbound shipments for replacements, samples, and return-related requests.</p><p>• Provide customer support across multiple channels, including marketplace inquiries, product review responses, and return management systems.</p><p>• Recognize situations that require additional review and escalate sensitive or complex issues to the appropriate internal leader.</p><p>• Track recurring service trends, common product concerns, and frequent customer questions, then share insights to support operational improvements.</p><p>• Assist with customer communication needs tied to product launches and other high-volume service periods.</p><p>• Help keep the Charleston, South Carolina office ready for daily operations by monitoring supplies, receiving deliveries, and supporting workplace organization.</p><p>• Coordinate administrative tasks such as shipping, vendor-related needs, equipment requests, meeting preparation, and employee onboarding or offboarding support.</p>
- 2026-11-11T21:53:42Z