We are looking for a Customer Service Representative to support vendor and client account servicing for a Long-term Contract opportunity in Richmond, Virginia. This role is ideal for someone who communicates clearly, handles a fast-paced call environment with confidence, and maintains a strong focus on accuracy in customer records. The position will involve regular outbound outreach, detailed documentation, and close coordination with internal teams to help keep account setup and payment-related processes moving efficiently.<br><br>Responsibilities:<br>• Place a high volume of outbound calls to vendors and clients to confirm account details and payment information.<br>• Guide customers through payment methods, registration steps, and account setup expectations in a clear and detail-focused manner.<br>• Enter new information and revise existing records accurately within company databases and account management platforms.<br>• Record conversations, status updates, and planned next steps to maintain complete and organized account histories.<br>• Reconnect with vendors and clients when applications are incomplete or when additional details are needed to finalize account setup.<br>• Audit account information for consistency and investigate discrepancies through research and direct customer contact.<br>• Partner with cross-functional teams to address account concerns and support timely issue resolution.<br>• Consistently achieve performance expectations related to call activity, service quality, productivity, and customer experience.

• Prior experience in customer service, call center support, or a similar client-facing role.<br>• Ability to manage both inbound and outbound phone communication in a detail-focused and efficient manner.<br>• Strong data entry and order entry skills with careful attention to accuracy.<br>• Comfortable handling a high volume of calls while maintaining quality and consistency.<br>• Clear verbal and written communication skills for explaining processes and documenting interactions.<br>• Proficiency with internal databases, account records, and standard business software.<br>• Strong problem-solving ability and follow-through when resolving account issues or missing information.

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