We are looking for a Customer Service Representative to support vendor and client account servicing in Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, works efficiently in a high-volume environment, and takes pride in maintaining accurate records. The person in this role will engage with external contacts by phone, guide them through payment and registration-related questions, and help ensure account details are complete and correct.<br><br>Responsibilities:<br>• Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.<br>• Provide clear guidance on payment methods, registration steps, and account setup expectations while delivering a positive customer experience.<br>• Enter new information and revise existing records in internal databases with a high level of accuracy and attention to detail.<br>• Record customer conversations, status changes, and planned next steps to maintain complete and organized account histories.<br>• Reconnect with vendors and clients when registrations are unfinished or required documentation and details are still outstanding.<br>• Examine account data to identify inconsistencies, investigate the source of issues, and work directly with customers to correct them.<br>• Partner with internal teams to help move account requests forward and support timely issue resolution.<br>• Achieve daily performance targets related to call activity, service quality, productivity, and overall customer support effectiveness.

• Previous experience in customer service or a call center environment with regular phone-based interaction.<br>• Ability to handle both outbound and inbound calls professionally and efficiently in a fast-paced setting.<br>• Strong data entry and order entry skills with a focus on accuracy and completeness.<br>• Clear verbal and written communication skills for explaining processes and resolving customer questions.<br>• Comfortable managing multiple tasks, tracking follow-ups, and maintaining detailed documentation.<br>• Strong problem-solving ability with attention to detail when reviewing account information and resolving discrepancies.<br>• Proficiency using computer systems and internal databases to update records and document activity.

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