13 results for Entry Level Help Desk Support in Schaumburg Il
Desktop Support<p>Our client is seeking an experienced <strong>Desktop Support Specialist</strong> to join our dynamic IT team. The ideal candidate possesses strong technical and customer service skills, with 2-4 years of experience in providing help desk support in a Windows-based environment. This role requires firsthand expertise in workstation setup, hardware maintenance, and imaging, as well as the ability to effectively communicate with end-users to resolve technical issues efficiently and professionally.</p><p><strong>Responsibilities:</strong></p><ul><li>Provide Level 1 and Level 2 desktop and help desk support to end-users for software, hardware, and peripheral device issues.</li><li>Set up, configure, and maintain Windows-based workstations, ensuring high reliability and optimal performance.</li><li>Perform imaging and deployment of desktops, laptops, and other devices as needed.</li><li>Diagnose, troubleshoot, and resolve hardware and software issues, escalating to higher levels of support when necessary.</li><li>Maintain and repair hardware, including desktop computers, laptops, monitors, printers, and other peripheral devices.</li><li>Document all issues and resolutions thoroughly in the ticketing system.</li><li>Collaborate with IT team members on larger projects, such as system upgrades or migrations.</li><li>Educate and assist end-users with IT processes and tools to improve their overall technology experience.</li><li>Ensure adherence to company policies, procedures, and standards for IT servicesU.</li></ul>Help Desk Analyst I<p>We are offering an exciting opportunity for a Help Desk Analyst I in SCHAUMBURG, Illinois. The successful candidate will play a vital role in our operations, connecting our team with the technology they need for seamless interaction. This role includes the administration of support for a variety of software and hardware applications and requires exceptional customer service and problem-solving skills.</p><p><br></p><p>Responsibilities:</p><p>• Provide continuous support for multiple software and hardware applications, including laptops, desktops, iPads, and more</p><p>• Utilize your excellent oral and written communication skills to effectively assist customers and team members</p><p>• Display outstanding time management and problem-solving skills as you multitask in this fast-paced role</p><p>• Independently plan, organize, and work, as well as collaborate as part of a team</p><p>• Diagnose and resolve technical issues, demonstrating your proficiency in handling confidential data securely</p><p>• Exhibit a basic understanding of wireless networking</p><p>• Use your skills in supporting Windows 10 OS, Office Suite, Google Workspace for Education, and Apple devices</p><p>• Leverage your knowledge of Cisco Technologies, Mac Computers, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, and Windows 10</p><p>• Deliver excellent Call Center Customer Service</p>Desktop Support AnalystWe are offering a long term contract employment opportunity for a Desktop Support Analyst in Munster, Indiana. As a Desktop Support Analyst, you will be involved in the complete management of IT assets, software installation, and providing support in the upgrade projects. This role is critical in ensuring the smooth running of our IT operations and maintaining an efficient IT environment.<br><br>Responsibilities:<br><br>• Undertaking a thorough discovery of equipment as part of the project's initial phase<br>• Visiting various locations to assess and register every PC, ensuring total asset management<br>• Inputting the gathered data accurately into designated databases, such as Excel<br>• Progressing through each building until the discovery phase is concluded<br>• Transitioning to the second phase of the project, which involves actual deployment and upgrade<br>• Installing and configuring software on desktops as required<br>• Providing level one helpdesk support, resolving issues as they arise<br>• Utilizing skills in Active Directory, Apple Devices, Backup Technologies, and Configuration Management for effective problem-solving and maintenance.Help Desk<p>Our client in Chicago, IL is looking for a direct hire Help Desk professional to join their team. The ideal candidate will have 2-4 years of Help Desk experience in a Windows-based environment, prior hands-on experience with ticketing systems, and a CompTIA A+ certification. This is an exciting opportunity to troubleshoot technical issues, assist end-users, and contribute to a fast-paced IT team.</p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li>Provide Tier 1 and Tier 2 technical support to end-users in a Windows environment.</li><li>Diagnose and resolve hardware/software, networking, and system issues.</li><li>Efficiently manage and track IT tickets using a ticketing system (e.g., ServiceNow, Zendesk, or Jira).</li><li>Configure and deploy desktops, laptops, and other peripheral devices as needed.</li><li>Guide users through problem-solving processes both remotely and in person.</li><li>Collaborate with other IT staff to escalate or resolve complex technical issues.</li><li>Maintain detailed documentation of recurring issues and solutions to improve process efficiency.</li><li>Stay updated on emerging technology trends and make recommendations to improve IT processes.</li></ul><p><br></p>Bookkeeper<p>We are in search of a Bookkeeper to be a part of our team based in FOREST PARK, Illinois, United States. The job function revolves around managing financial processes, including bank reconciliations, accounts payable, payroll, and organizing financial records. This role offers a long-term contract employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Effectively handling bank reconciliations for multiple accounts, ensuring accuracy and quickly rectifying any discrepancies</p><p>• Processing accounts payable transactions accurately and efficiently</p><p>• Managing weekly check runs to ensure vendors are paid in a timely manner</p><p>• Overseeing payroll functions, accommodating seasonal fluctuations in employee numbers</p><p>• Keeping up-to-date physical and digital filing for records, utilizing a shared drive for efficient access and compliance</p><p>• Cross-training on accounts receivable/billing tasks to provide support to the in-house team when necessary</p><p>• Assisting in the transition towards a more online and documented financial environment</p><p>• Preparing and filing monthly Illinois sales tax documentation as required</p><p>• Maintaining compliance with non-unionized payroll practices for all Illinois-based employees</p><p>• Providing backup support and performing ad hoc administrative and bookkeeping tasks as needed.</p><p><br></p><p>The hourly pay range for this position is $23 to $30/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.</p>Desktop SupportWe are offering an opportunity for a Desktop Support role in the field of IT, specifically focusing on Mobile Device Management (MDM) with emphasis on AirWatch. The position is located in Wood Dale, Illinois, United States. The role provides a long term contract employment opportunity in a highly technical environment.<br><br>Responsibilities:<br>• Conduct comprehensive health checks on the existing systems, particularly AirWatch<br>• Identify and fix any problems discovered during the system health checks<br>• Ensure optimal utilization of AirWatch capabilities<br>• Manage the transition to Intune, as and when required<br>• Maintain meticulous records of all actions and resolutions<br>• Handle technical inquiries related to MDM and provide appropriate solutions<br>• Stay abreast with the latest developments in MDM and specifically AirWatch<br>• Collaborate with other team members to ensure seamless operations<br>• Provide regular updates to the team and management about system status<br>• Contribute to the migration process to 365, if needed.PC Technician<p>Robert Half is seeking a skilled and detail-oriented PC Technician to provide on-site and remote technical support to our employees/clients. The PC Technician will be responsible for diagnosing, repairing, and maintaining computer systems, ensuring optimal performance and user satisfaction.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Install, configure, and maintain computer hardware, including desktops, laptops, printers, and peripherals.</li><li>Troubleshoot and resolve hardware and software issues, including operating system problems, application errors, and network connectivity issues.</li><li>Perform hardware repairs and replacements, including diagnosing faulty components and installing new parts.</li><li>Install and configure operating systems (e.g., Windows, macOS) and software applications.</li><li>Provide technical support to end-users via phone, email, and in-person interactions.</li><li>Document all support activities, including troubleshooting steps and resolutions, in a ticketing system.</li><li>Maintain an inventory of hardware and software.</li><li>Assist with network setup and maintenance, including cabling, router configuration, and basic network troubleshooting.</li><li>Adhere to company policies and procedures related to IT security and data privacy.</li><li>Stay up to date with the latest technology trends and advancements.</li></ul>Customer Service Specialist<p>We are seeking a Customer Service Specialist to join our team in the manufacturing industry located in OAK BROOK, Illinois. In this role, you will play a crucial role in supporting our Account Managers and customers, ensuring top-notch customer service and maintaining internal processes. This position offers a salary of $50,000-$55,000 annually plus a full benefits package.</p><p><br></p><p>Responsibilities:</p><p>• Handle customer queries efficiently and provide detail-oriented responses</p><p>• Coordinate logistics and manage material allocation</p><p>• Track and maintain inventory records to ensure smooth supply chain logistics</p><p>• Manage multiple customer accounts simultaneously, ensuring all needs are met in a timely manner</p><p>• Collaborate with Credit Department to confirm and acknowledge all sales orders</p><p>• Assist Sales team in resolving credit issues as they arise</p><p>• Generate accurate invoices post material delivery</p><p>• Participate in department meetings focusing on relationship building and information sharing</p><p>• Exhibit a high level of detail orientation in all communication, paying special attention to style, tone, and manner</p><p>• Provide backup support to fellow customer service specialists as needed</p>Accounts Payable Specialist<p>We are inviting applications for the role of an Accounts Payable Specialist in ADDISON, Illinois. The selected candidate will be instrumental in managing vendor relationships, processing invoices, and maintaining financial records. This role is a part of the Accounting industry and offers a long-term contract employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently manage vendor communications and address inquiries regarding payment status and discrepancies</p><p>• Process freight invoices and accurately assign them to the correct location, training will be provided</p><p>• Maintain and update vendor financial records in the Sage Accounts Payable module</p><p>• Collaborate closely with branches, customer service, and sales teams to resolve any invoice-related issues</p><p>• Process and prepare checks for mailing and filing, coordinating invoice selection for payment with the Controller</p><p>• Utilize OnBase for invoice routing and maintaining document workflows</p><p>• Reconcile vendor statements, resolve discrepancies and handle vendor sales certificate requests</p><p>• Ensure accurate filing and organization of all Accounts Payable documents</p><p>• Liaise with multiple departments to provide updates and training on all B2B locations and routing processes</p><p>• Manage non-PO invoices and receive freight and PO invoices into the Sage Purchase Order module.</p><p><br></p><p>The hourly pay range for this position is $25 to $32/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.</p>IT DirectorWe are offering an exciting opportunity for an IT Director in Wheeling, Illinois. The role is within the IT industry, where the successful candidate will be responsible for managing and directing our company's information technology (IT) operations, ensuring the department provides efficient and effective technical support service.<br><br>Responsibilities:<br>• Oversee the technology infrastructure in the organization to ensure optimal performance and efficacy.<br>• Manage and develop upgrades to the company's telephone system.<br>• Oversee the management of all IT contracts and ensure they are kept up to date.<br>• Provide leadership to the IT department and its team members, fostering a supportive work environment.<br>• Ensure the company's data remains secure by keeping up to date with the latest cybersecurity threats and trends.<br>• Direct the effective delivery of networks, development, and disaster recovery systems and processes.<br>• Work closely with the management team to input into the strategic direction of the IT division.<br>• Implement and manage the Customer Relationship Management (CRM) systems.<br>• Supervise the development and advancement of the Enterprise Resource Planning (ERP) systems.<br>• Coordinate IT support, training, and orientation for new technology users.<br>• Manage and report on the allocation of IT budget.<br>• Provide direction for IT team members, including training and development, with a focus on improving skills and enhancing the team's performance.Accounting ClerkWe are offering an opportunity for an Accounting Clerk to join our team in the wholesale distribution industry, located in Rolling Meadows, Illinois. In this role, you will primarily focus on managing accounting tasks related to freight and duty processing, demonstrating a high level of proficiency in bookkeeping and Excel. <br><br>Responsibilities:<br>• Ensure efficient and correct data entry for accounts payable, with a strong emphasis on freight and duty bills.<br>• Conduct freight and duty reconciliations, guaranteeing all expenses are accurately tracked.<br>• Support month-end close activities, including the preparation of necessary journal entries.<br>• Provide additional support to the accounting team with various reconciliations and entries related to closing.<br>• Monitor, track, and record all expenses related to freight, shipping, and duties in the financial system.<br>• Oversee customs duties, ensuring accurate accounting and compliance with all local and international regulations.<br>• Review, verify, and reconcile freight and duty invoices against purchase orders and shipping documents.<br>• Prepare regular reports on freight and duty costs and ensure their accurate reflection in financial statements.<br>• Analyze expenditures on freight and duties to identify potential areas for cost savings.<br>• Support internal and external audits by ensuring all freight and duties documentation is complete and accurate.<br>• Participate in the development of the annual freight and duties budget and contribute to forecasting logistics-related expenses.<br>• Ensure all transactions related to freight and duty comply with international trade regulations, tariffs, and company policies.<br>• Collaborate with the logistics and procurement teams to resolve discrepancies and identify cost-saving opportunities.<br>• Manage relationships with freight carriers, customs brokers, and other logistics partners to ensure accurate billing and resolve any invoicing discrepancies.ERP Program Manager<p>We are offering a long-term contract employment opportunity for an Application Development Project Manager. The role involves leading and managing application development projects, with a focus on ERP solutions. </p><p>Responsibilities:</p><p>• Lead the implementation of ERP solutions, with a preference for Oracle or Workday, providing best practices.</p><p>• Collaborate with stakeholders and finance teams to ensure project alignment.</p><p>• Proactively identify potential risk issues and take measures to prevent them.</p><p>• Oversee tasks related to Peoplesoft refresh projects, though this is not a mandatory requirement.</p><p>• Utilize your knowledge of Cloud Technologies, Content Management System (CMS), Contract Management, Microsoft, and Microsoft Azure for efficient project execution.</p><p>• Apply Agile Scrum methodologies in project management.</p><p>• Conduct audits to ensure project compliance with standards and guidelines.</p><p>• Implement change management strategies to ensure smooth transitions during project execution.</p><p>• Code and debug as necessary to ensure the successful implementation of application development projects.</p><p>• Employ best practices in all aspects of the project management process.</p>Administrative AssistantWe are in search of an Administrative Assistant to join our team located in ELGIN, Illinois. This opportunity is within the industry, and offers a short term contract employment opportunity. As an Administrative Assistant, your role will be to aid the contracts and legal team by handling a variety of administrative tasks. <br><br>Responsibilities:<br><br>• Providing administrative support to the contracts and legal team<br>• Effectively handling inbound and outbound calls <br>• Ensuring accurate data entry and maintaining up-to-date records<br>• Proficiently navigating Microsoft Office Suite including Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word <br>• Efficiently corresponding through emails and providing timely updates<br>• Scheduling appointments in a timely and organized manner<br>• Demonstrating computer savvy in all tasks <br>• Showing willingness to assist wherever necessary and follow directions effectively.