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8 results for Entry Level Help Desk Support in Schaumburg, IL

Help Desk/Desktop Support Analyst

Lake Bluff, IL
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Lake Bluff, Illinois. This role is well suited for someone who enjoys solving hardware, software, and Microsoft environment issues while delivering a detail-oriented experience to clients and colleagues. The ideal candidate brings early-career IT support experience, communicates clearly, and is motivated to expand their technical skills in a hands-on setting that includes travel to client locations. Responsibilities: • Provide first-line technical assistance for desktop, laptop, and peripheral issues by diagnosing problems and guiding users to effective resolutions. • Troubleshoot Windows-based systems, Microsoft applications, and common endpoint concerns to restore normal operations quickly. • Manage incoming service requests, document findings, and track progress through the ticketing system to ensure timely follow-up. • Support user account and access-related tasks within Active Directory and related support tools. • Investigate hardware, network connectivity, and workstation performance issues, escalating more complex matters when needed. • Travel to client sites to deliver on-site technical support, communicate updates clearly, and maintain a detail-oriented customer-facing approach. • Collaborate with team members to share knowledge, coordinate issue resolution, and improve day-to-day support effectiveness.
2026-06-29T00:00:00Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance and day-to-day operational support for a growing organization in Chicago, Illinois. This Long-term Contract position offers the chance to work closely with internal staff and external technology partners while helping maintain a reliable end-user computing environment. The role combines hands-on desktop support, issue resolution, and coordination across IT-related tasks to keep business operations running smoothly. Responsibilities: • Deliver onsite support for employees by diagnosing and resolving hardware, software, and access-related issues across desktop and laptop environments. • Assist with setup, deployment, and maintenance of workstations, peripherals, and user devices for both new and existing team members. • Monitor and manage service desk requests, document solutions, and ensure timely follow-up on reported technical problems. • Support both Windows and Mac users with troubleshooting related to operating systems, Microsoft 365 applications, and everyday connectivity concerns. • Coordinate with external vendors and internal stakeholders to address escalated issues, service needs, and technology-related requests. • Help maintain user accounts, permissions, and directory services tasks, including basic support within Active Directory environments. • Contribute to office technology operations by supporting equipment readiness, workspace setup, and routine IT administrative activities. • Identify recurring support issues and assist with process improvements or small technical projects that enhance overall IT service delivery.
2026-07-07T00:00:00Z

Technical Help Desk I (US)

Naperville, IL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a customer-focused Technical Help Desk I specialist to support service operations in Illinois. This Long-term Contract position combines technical troubleshooting, customer communication, and cross-functional collaboration to help resolve product and equipment-related questions efficiently. The role is well suited for someone who can interpret technical information, manage multiple priorities, and deliver clear support in a fast-paced environment. Responsibilities: • Respond to customer inquiries involving equipment parts, warranty matters, and pricing details while providing accurate and timely information. • Offer technical support to internal stakeholders, including product marketing, research and development, and commercialization teams within assigned areas of technology. • Partner with higher-tier support staff to investigate and resolve more complex issues that require escalation. • Contribute to team performance objectives by tracking results, supporting service metrics, and helping maintain consistent support quality. • Review technical information, product specifications, and related documentation to assist with troubleshooting and issue resolution. • Use business systems and spreadsheets to document cases, organize information, and monitor support activity effectively. • Manage incoming support needs across multiple requests while maintaining attention to detail and meeting expected deadlines.
2026-07-01T00:00:00Z

Technical Help Desk I (US)

Naperville, IL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a detail-oriented Technical Help Desk I team member to join a long-term contract opportunity supporting customers and internal stakeholders in Naperville, Illinois. This hybrid role works Monday through Friday and focuses on delivering responsive technical assistance, resolving product and parts-related questions, and partnering with cross-functional teams to address more complex issues. The ideal candidate brings strong communication skills, sound technical judgment, and the ability to stay organized while managing multiple priorities in a fast-paced support environment. Responsibilities: • Respond to customer inquiries related to pricing, warranty coverage, and equipment parts with accurate and timely information. • Provide frontline technical support by troubleshooting issues and guiding users toward effective solutions. • Partner with product marketing, research and development, and commercialization teams to share technical insight within assigned subject areas. • Work closely with Level 2 support teams to coordinate the resolution of escalated cases and ensure proper follow-through. • Track service activity, maintain support records, and contribute to reporting that measures team performance and service trends. • Use internal systems and office tools to document requests, review data, and support daily help desk operations. • Balance multiple service needs at once while maintaining accuracy, professionalism, and a customer-focused approach. • Contribute to team goals by supporting operational priorities and helping maintain consistent service standards.
2026-07-01T00:00:00Z

Help Desk Analyst II

Skokie, IL
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a customer-focused Help Desk Analyst II to support end users across a busy educational environment in Illinois. This long-term contract position is ideal for someone who combines strong technical troubleshooting with a detail-oriented, service-oriented approach when assisting faculty and staff. The role supports a wide range of devices and day-to-day IT issues, with opportunities to contribute to hardware support, device setup, and overall technology operations. Responsibilities: • Deliver timely technical assistance to faculty and staff, emphasizing clear communication and a high level of customer care. • Diagnose and resolve issues involving Windows 10 systems, Chromebooks, Dell laptops, and Apple devices including Mac and iOS hardware. • Perform hands-on hardware maintenance and repair to keep user devices operational and minimize downtime. • Manage and update service desk tickets, ensuring incidents and requests are documented accurately and followed through to completion. • Assist with device inventory tracking, workstation configuration, and cable organization to support efficient IT operations. • Provide basic network troubleshooting to identify common connectivity issues and escalate more complex problems when needed. • Support user account and access-related tasks within Active Directory, Microsoft 365 Enterprise, and Microsoft Entra ID. • Contribute to onsite technical coverage as part of a small IT team supporting multiple buildings and end-user needs.
2026-07-07T00:00:00Z

Help Desk Analyst II

Bartlett, IL
onsite
Temporary to Hire
31.53 - 40.41 USD / Hourly
We are looking for a Help Desk Analyst II to join a team in Illinois in a contract capacity with the potential for a permanent role. This role is ideal for someone who enjoys solving technical problems across end-user systems, network-connected devices, and core desktop environments while delivering dependable support to internal users. The position offers a hands-on opportunity to work across Level 1 and Level 2 support needs, troubleshoot a wide range of issues, and build experience in infrastructure, security, and day-to-day IT operations. Responsibilities: • Provide front-line and second-level technical support for desktop systems, laptops, and end-user technology in both on-site and remote settings. • Diagnose and resolve issues involving workstations, peripherals, wireless connectivity, printers, and other network-attached equipment. • Support daily operations of network hardware by assisting with switches, routers, wireless access points, and related connectivity concerns. • Manage service desk requests, document troubleshooting steps, and ensure timely follow-up through ticket resolution. • Assist with user account support and routine administrative tasks within Active Directory and Windows-based environments. • Help maintain secure and stable systems by supporting patching activities, endpoint protection tools, antivirus measures, and basic firewall-related tasks. • Contribute to backup monitoring and support basic recovery procedures to help maintain business continuity. • Escalate more complex technical incidents when needed while continuing to communicate clearly with users and internal IT teams.
2026-06-18T00:00:00Z

IT Support Technician

Gary, IN
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for an IT Support Technician to provide day-to-day technical support for a manufacturing facility in Gary, Indiana. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving end-user issues, maintaining reliable local technology operations, and serving as a trusted IT presence on site. The role begins fully onsite and may transition to a hybrid schedule after the first 90 days based on business needs. Responsibilities: • Deliver first-line and second-line support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner. • Maintain desktops, laptops, printers, scanners, and mobile devices to keep workplace technology functioning efficiently across the site. • Investigate connectivity and infrastructure problems involving wired networks, wireless access, and core network services, escalating when needed. • Support Microsoft 365 and Windows 10/11 environments, including user setup, account assistance, and routine system troubleshooting. • Track incidents and service requests through the ticketing process while providing clear updates and dependable customer service. • Keep accurate records for hardware inventory, technical procedures, and local support activity to improve continuity and accountability. • Work closely with plant leadership and other internal stakeholders to help ensure dependable IT operations within an industrial setting. • Take ownership of site-level technology needs and coordinate with broader IT teams on upgrades, implementations, or operational changes when required.
2026-07-01T00:00:00Z

Application Support Engineer

Chicago, IL
onsite
Temporary / Contract
55.4135 - 64.163 USD / Hourly
We are looking for an Application Support Engineer to provide reliable support for business applications and workflow platforms in a dynamic environment. This Long-term Contract position focuses on resolving production issues, assisting end users, and improving the stability of workflow-driven processes. Based in Chicago, Illinois, this role suits someone who combines strong technical troubleshooting skills with a responsive, customer-focused approach. Responsibilities: • Monitor, investigate, and resolve application issues while managing incoming requests through a structured support queue. • Build, maintain, and troubleshoot automated workflows, with a strong emphasis on Microsoft Power Automate solutions used in production. • Provide front-line support to users by diagnosing problems, communicating updates clearly, and ensuring timely issue resolution. • Support application environments that may include workflow tools such as Nintex and collaboration platforms like SharePoint and Microsoft Teams. • Partner with technical and business stakeholders to identify root causes, document fixes, and reduce recurring incidents. • Assist with user access, configuration, and environment support activities across enterprise platforms, including directories and connected systems. • Track support trends, escalate complex issues when needed, and contribute to continuous improvement of application support processes.
2026-07-08T00:00:00Z