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2 results for Help Desk Support Manager in San Diego, CA
- Imperial Beach, CA
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for an IT Support Specialist to provide dependable technical assistance for a government environment in Imperial Beach, California. This Long-term Contract position is ideal for someone who enjoys resolving user issues, supporting desktop systems, and delivering responsive service across daily support needs. The role focuses on maintaining Windows-based workstations, assisting with account-related requests, and ensuring service tickets are handled accurately and efficiently.<br><br>Responsibilities:<br>• Provide front-line technical support for end users by diagnosing and resolving hardware, software, and access-related issues.<br>• Manage user account support tasks within Active Directory, including updates to permissions, passwords, and account status.<br>• Install, configure, and maintain Microsoft Windows desktops and laptops to support reliable day-to-day operations.<br>• Troubleshoot Windows 10 system problems and deliver timely solutions that minimize user downtime.<br>• Receive, document, prioritize, and close service desk tickets while keeping accurate records of work performed.<br>• Escalate more complex technical matters when needed and coordinate with other support resources to ensure resolution.<br>• Assist with workstation setup, device replacements, and routine technical support activities across the office environment.
- 2026-07-28T00:00:00Z
- Carlsbad, CA
- onsite
- Temporary / Contract
- 23 - 27 USD / Hourly
- <p>A leading manufacturing company in North County San Diego is expanding its customer support team and is looking for a Customer Support Specialist who enjoys solving problems, building relationships, and keeping orders moving. This role is ideal for someone who thrives in a fast-paced environment and enjoys collaborating with Sales, Production, Shipping, and Purchasing to ensure customers receive outstanding service from start to finish. You'll be more than just the voice answering the phone—you'll become a trusted resource for customers while helping coordinate orders, product availability, and delivery timelines.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><p><strong>Customer Support</strong></p><ul><li>Serve as the primary point of contact for customers via phone and email</li><li>Provide updates regarding production schedules, inventory availability, and shipment status</li><li>Process customer requests, returns, and warranty inquiries</li><li>Build lasting relationships by delivering prompt and professional service</li><li>Resolve customer concerns while maintaining a positive customer experience</li></ul><p><strong>Operations Support</strong></p><ul><li>Coordinate with manufacturing and warehouse teams regarding order fulfillment</li><li>Monitor open orders and communicate delays proactively</li><li>Maintain customer accounts within the ERP system</li><li>Generate reports and assist with administrative projects</li><li>Support Sales with quotes, documentation, and account maintenance</li></ul>
- 2026-07-27T00:00:00Z