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3 results for Help Desk Support Manager in San Diego, CA

Help Desk Manager

San Diego, CA
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
We are looking for an experienced Help Desk Manager to lead a distributed support team serving employees across San Diego, California and other locations. This role is responsible for maintaining high service standards, guiding team performance, and ensuring ticket volume is handled efficiently in a fast-paced environment. The ideal candidate brings strong service management expertise, sound judgment with escalations, and the confidence to communicate clearly with both technical staff and senior leadership. Responsibilities: • Lead and mentor a multi-site help desk team, setting clear expectations and fostering consistent service delivery across locations. • Oversee daily ticket operations, balancing workloads and driving timely resolution for fluctuating support volumes. • Monitor service desk performance through analytics and reporting, using data to identify trends and improve team effectiveness. • Manage escalations with urgency and professionalism, ensuring complex issues are addressed and communicated appropriately. • Support team development by coaching staff, preparing lead-level talent for growth, and contributing to performance review activities. • Maintain and improve asset records and system data accuracy through regular audits and cleanup efforts. • Coordinate support workflows within IT service management platforms such as Freshservice and ServiceNow integrations as needed. • Partner with leadership and cross-functional teams to provide updates, highlight risks, and recommend operational improvements. • Contribute to hands-on ticket closure as needed, including sharing responsibility for resolving a portion of incoming requests. • Travel occasionally to support team alignment, operational needs, or site-level service requirements.
2026-06-04T00:00:00Z

Help Desk Analyst

Vista, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk Analyst to support end users in Vista, California through hands-on technical troubleshooting and responsive day-to-day assistance. This Long-term Contract position is ideal for someone who is comfortable working across Windows and Mac environments while supporting tools such as Microsoft 365, Google Workspace, and related hardware. The role requires a service-focused, detail-oriented individual who can explain solutions clearly and provide dependable support to team members with varying levels of technical experience. Responsibilities: • Provide frontline technical support for desktop, laptop, and peripheral issues in both Windows and Mac environments. • Diagnose and resolve hardware, software, and access-related problems with a strong focus on break/fix work. • Assist users with Microsoft 365 and Google Workspace applications, including account access and productivity tool support. • Support Active Directory tasks such as user account assistance, password resets, and basic access troubleshooting. • Communicate technical guidance in a clear, approachable way for employees who may have limited technical knowledge. • Document issues, resolutions, and recurring support trends to help improve service quality and response efficiency. • Collaborate with other IT team members to escalate complex problems and ensure timely issue resolution.
2026-06-02T00:00:00Z

Employee Experience & Office Manager

Escondido, CA
onsite
Temporary / Contract
33 - 40 USD / Hourly
A growing healthcare organization is hiring an Employee Experience & Office Manager to oversee office operations, employee engagement initiatives, onboarding coordination, and administrative leadership. This role combines elements of HR, operations, and office management and is ideal for someone who enjoys building culture while ensuring day-to-day operations run smoothly. The successful candidate will serve as a key liaison between employees, leadership, vendors, and external partners. ResponsibilitiesEmployee Experience & Engagement<ul><li>Coordinate employee onboarding and orientation programs</li><li>Plan employee recognition events, trainings, and engagement initiatives</li><li>Assist with recruiting coordination and workforce support activities</li><li>Serve as a resource for employee questions and office-related concerns</li></ul>Office & Administrative Leadership<ul><li>Manage office operations, facilities coordination, and vendor relationships</li><li>Oversee office budgets, supply management, and administrative processes</li><li>Support executive leadership with reporting and project coordination</li><li>Develop and maintain office policies and operational procedures</li></ul>Operational Support<ul><li>Coordinate company meetings, training sessions, and special events</li><li>Assist with HR compliance documentation and recordkeeping</li><li>Support departmental process improvement initiatives</li></ul>
2026-06-05T00:00:00Z