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2 results for Help Desk Support Manager in San Diego, CA
- San Diego, CA
- onsite
- Temporary / Contract
- 25 - 30 USD / Hourly
- <p>We are seeking a customer-focused Help Desk Analyst to join a fast-paced support team. This role is ideal for someone with strong Help Desk or Service Desk experience who thrives in a high-volume call center environment. The successful candidate will provide end-user support across both Windows and macOS platforms, troubleshoot Microsoft 365 issues, manage device enrollment and policies through Intune and MDM solutions, and deliver exceptional customer service while resolving technical problems efficiently.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for end-user technical support via phone, chat, email, and ticketing systems.</li><li>Troubleshoot hardware, software, operating system, and application issues in a mixed Windows and macOS environment.</li><li>Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Resolve account-related issues utilizing Active Directory, including password resets, account unlocks, security groups, and user provisioning.</li><li>Manage and troubleshoot devices using Microsoft Intune and Mobile Device Management (MDM) platforms.</li><li>Diagnose and resolve printer connectivity, configuration, and performance issues.</li><li>Assist with workstation deployments, system upgrades, software installations, and hardware replacements.</li><li>Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.</li><li>Escalate complex issues to appropriate teams while maintaining ownership of the customer experience.</li><li>Meet established service level agreements (SLAs) and support metrics within a high-volume environment.</li></ul>
- 2026-07-02T00:00:00Z
- Carlsbad, CA
- onsite
- Temporary / Contract
- 30 - 35 USD / Hourly
- <p>A premier hotel and resort property in Carlsbad is seeking a Front Desk Supervisor to oversee daily front office operations and help deliver exceptional guest experiences. This leadership role is ideal for hospitality professionals who enjoy coaching team members, solving guest concerns, and maintaining high service standards. The Front Desk Supervisor will partner closely with hotel leadership while ensuring smooth daily operations, efficient check-in and check-out processes, and outstanding guest satisfaction.</p><p><br></p><p><strong>Responsibilities</strong></p><p>Front Office Leadership</p><ul><li>Supervise front desk staff and daily guest services operations</li><li>Assist with scheduling, training, and coaching team members</li><li>Monitor service standards and guest satisfaction metrics</li><li>Handle escalated guest concerns and service recovery situations</li><li>Ensure accurate room assignments and reservation management</li></ul><p>Guest Experience</p><ul><li>Welcome VIP guests and assist with special requests</li><li>Oversee check-in and check-out procedures</li><li>Coordinate with housekeeping, maintenance, and management teams</li><li>Maintain a professional and guest-focused environment</li><li>Assist with occupancy, revenue, and operational reporting</li></ul><p>Administrative Responsibilities</p><ul><li>Prepare front office reports and shift summaries</li><li>Audit reservation accuracy and guest accounts</li><li>Support cash handling and billing procedures</li><li>Assist management with operational initiatives and projects</li></ul>
- 2026-06-24T00:00:00Z