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2 results for Help Desk Support Manager in San Diego, CA

Help Desk Analyst

San Diego, CA
onsite
Temporary / Contract
25.4 - 28 USD / Hourly
We are looking for a Help Desk Analyst to support day-to-day technology needs for a university environment in San Diego, California. This Long-term Contract position is ideal for someone who enjoys delivering responsive desktop support, preparing equipment for new team members, and maintaining both Mac and PC laptops. The role focuses on hands-on troubleshooting across common workplace tools, including Microsoft Office, Google Workspace, and select Adobe applications, while ensuring users receive timely and effective assistance. Responsibilities: • Provide front-line technical support for university staff and users, resolving desktop and laptop issues in a timely manner. • Prepare, configure, and deploy Mac and Windows computers for new hires and existing team members. • Support employee onboarding by setting up devices, accounts, and essential productivity tools before start dates. • Troubleshoot and maintain applications such as Microsoft Office, Google Workspace, and Adobe software, including tools used for audio and video editing. • Manage user accounts, permissions, and related access tasks within Active Directory. • Handle a steady volume of service requests each day, documenting work and updating ticket status through the help desk platform. • Deliver desk-side assistance for hardware, software, and basic connectivity issues across the campus environment. • Assist with device lifecycle activities such as reimaging, replacements, updates, and general workstation maintenance.
2026-08-20T00:00:00Z

IT Support Specialist

Imperial Beach, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for an IT Support Specialist to provide dependable technical assistance for a government environment in Imperial Beach, California. This Long-term Contract position is ideal for someone who enjoys resolving user issues, supporting desktop systems, and delivering responsive service across daily support needs. The role focuses on maintaining Windows-based workstations, assisting with account-related requests, and ensuring service tickets are handled accurately and efficiently. Responsibilities: • Provide front-line technical support for end users by diagnosing and resolving hardware, software, and access-related issues. • Manage user account support tasks within Active Directory, including updates to permissions, passwords, and account status. • Install, configure, and maintain Microsoft Windows desktops and laptops to support reliable day-to-day operations. • Troubleshoot Windows 10 system problems and deliver timely solutions that minimize user downtime. • Receive, document, prioritize, and close service desk tickets while keeping accurate records of work performed. • Escalate more complex technical matters when needed and coordinate with other support resources to ensure resolution. • Assist with workstation setup, device replacements, and routine technical support activities across the office environment.
2026-08-21T00:00:00Z