<p>We are seeking a skilled IT Systems &amp; Network Support Specialist to join our team in San Diego. The ideal candidate will bring strong networking knowledge, hands-on experience with Windows Server, storage, and multi-site support, as well as expertise in modern device and application deployment. If you are passionate about reliable IT operations and leading small-scale rollouts, we invite you to apply.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver reliable support and maintenance for core infrastructure: network, server, and storage systems, ensuring stability and end-user satisfaction.</li><li>Troubleshoot and resolve issues related to TCP/IP, DNS, DHCP, VLANs, routing, VPNs, and Wi-Fi across multiple business sites.</li><li>Manage ticketing efficiently using Zendesk or similar tools, including clear documentation, proper prioritization, escalation, and adherence to SLAs.</li><li>Coordinate with Internet Service Providers (ISPs) for circuit installs, outages, and upgrades impacting multiple locations.</li><li>Perform basic Windows Server maintenance (patching, managing services, file/print permissions, backup/restore procedures).</li><li>Support storage infrastructure (file share/NAS/SAN administration, access permissions, backup awareness).</li><li>Administer Microsoft 365 (user lifecycle, Exchange/Teams, licensing, access management).</li><li>Deploy and manage devices and applications via Intune and Jamf, including packaging, policy enforcement, and device provisioning.</li><li>Develop clear technical change documentation for rollouts, including impact analysis, rollback, and validation steps.</li><li>Lead and execute smaller-scale rollouts (network configuration changes, hardware refreshes, application deployments) with minimal supervision.</li></ul>

<p><strong>Requirements:</strong></p><ul><li>Strong networking fundamentals: TCP/IP, DNS/DHCP, VLANs, routing, VPN, Wi‑Fi troubleshooting</li><li>Multi-site support experience and ISP coordination</li><li>Solid ticketing discipline (Zendesk preferred): clear notes, prioritization, escalation, SLA awareness</li><li>Server maintenance: Windows Server basics (patching, services, file/print, permissions, backups/restore awareness)</li><li>Storage fundamentals (file shares, NAS/SAN basics, access permissions, backup awareness)</li><li>Microsoft 365 administration: user lifecycle, Exchange/Teams basics, licensing, access management</li><li>Application and device deployment via Intune and Jamf (application packaging, policy deployment, device provisioning)</li><li>Ability to write clear change documentation (impact, steps, validation, rollback)</li><li>Comfortable leading small rollouts (network changes, device refreshes, app deployments, etc.)</li></ul><p> </p><p><strong>Nice-to-have (strong plus):</strong></p><ul><li>Azure / Entra ID fundamentals (identity/access, RBAC basics)</li><li>Firewall experience (Fortinet/Meraki/Palo Alto), site‑to‑site VPN/IPsec</li><li>PowerShell scripting for automation</li><li>Monitoring/logging and root‑cause analysis mindset</li></ul>

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