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1 result for Help Desk Support Manager in Rockford, IL
- Beloit, WI
- onsite
- Temporary to Hire
- 24.738 - 28.644 USD / Hourly
- We are looking for an experienced Help Desk/Desktop Support Analyst to provide on-site technical support for end users in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys resolving day-to-day hardware and software issues, supporting walk-up requests, and keeping workstation environments running smoothly. The role calls for a hands-on, detail-oriented individual who can balance customer service with strong troubleshooting skills across desktop systems, printers, and core Microsoft technologies.<br><br>Responsibilities:<br>• Deliver in-person technical assistance for employees by addressing walk-up support needs and resolving desktop-related issues in a timely manner.<br>• Diagnose and correct hardware, software, and operating system problems across Windows-based computers and peripheral devices.<br>• Prepare, configure, and deploy desktop and laptop systems for new and existing users, including imaging and workstation setup.<br>• Support Zebra printer functionality by identifying issues, troubleshooting problems, and coordinating solutions to minimize downtime.<br>• Manage incoming service desk requests, document work performed, and provide updates through the ticketing process.<br>• Administer basic user account and access tasks within Active Directory as part of end-user support activities.<br>• Assist with Microsoft Office 365 support by resolving common application, access, and configuration concerns.<br>• Maintain organized workstation standards and ensure devices are properly configured for business use.
- 2026-09-04T00:00:00Z