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1 result for Contract Manager in Racine, WI
- Arlington Heights, IL
- onsite
- Permanent / Full Time
- 85000 - 98000 USD / Yearly
- <p>We are looking for an experienced Collection Manager to lead mortgage servicing collections operations in the Northwest Suburbs Illinois. This role will guide delinquency management efforts, strengthen borrower outreach strategies, and ensure service delivery meets regulatory, investor, and client expectations. The ideal candidate brings strong leadership skills, a deep understanding of mortgage collections, and a track record of improving team performance, compliance, and operational results.</p><p><br></p><p>Responsibilities:</p><p>• Lead day-to-day mortgage collections activities across servicing portfolios, with a focus on reducing delinquency levels and meeting performance targets.</p><p>• Direct borrower contact strategies, account resolution efforts, and referral workflows to support effective delinquency management and positive customer outcomes.</p><p>• Maintain adherence to applicable federal and state collection laws, investor requirements, bankruptcy standards, and client obligations throughout department operations.</p><p>• Prepare the team and supporting documentation for internal reviews, client audits, regulatory examinations, and other compliance assessments.</p><p>• Oversee call quality programs to promote compliant communication, strong service standards, and a thorough borrower experience.</p><p>• Evaluate escalated cases and quality findings to uncover coaching needs and implement practical process improvements.</p><p>• Set departmental goals and monitor daily, weekly, and monthly results while providing guidance, feedback, and development for team members.</p><p>• Partner with Loss Mitigation, Bankruptcy, Foreclosure, and Customer Service teams to resolve complex borrower issues and support broader servicing initiatives.</p><p>• Identify opportunities to improve workflows, reporting, dialer usage, automation, and related tools to increase efficiency and strengthen operational controls.</p>
- 2026-06-19T00:00:00Z