We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects.<br><br>Responsibilities:<br>• Assist in the installation, setup, and maintenance of computer systems and hardware.<br>• Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support.<br>• Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11.<br>• Carry and deliver equipment to designated locations within the facility as needed.<br>• Manage service desk tickets and ensure timely resolution of user concerns.<br>• Utilize Active Directory to manage user accounts and permissions effectively.<br>• Provide basic troubleshooting and technical support for common software and hardware issues.<br>• Collaborate with team members to ensure seamless migration to Windows 11.<br>• Document technical processes and solutions to improve future support efforts.
We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization.<br><br>Responsibilities:<br>• Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently.<br>• Manage and prioritize incoming service tickets, adapting to changing priorities as needed.<br>• Diagnose and resolve technical problems related to hardware, software, and network systems.<br>• Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools.<br>• Collaborate with internal and external resources to address complex incidents and provide timely solutions.<br>• Communicate updates and resolutions to users regarding open service requests.<br>• Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base.<br>• Perform network troubleshooting to identify and resolve connectivity issues.<br>• Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations.<br>• Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
We are looking for a motivated entry-level accounting team member to support accounts payable operations for an energy and natural resources organization in New Jersey. This long-term contract opportunity is fully onsite and offers hands-on experience in a fast-paced finance environment. The ideal candidate is organized, detail-oriented, and comfortable working with invoice processing and financial systems such as SAP.<br><br>Responsibilities:<br>• Process vendor invoices accurately and in a timely manner while maintaining strong attention to detail.<br>• Review payment requests, verify supporting documentation, and help ensure transactions comply with internal accounting practices.<br>• Assist with accounts payable records management by organizing files and updating financial information in SAP.<br>• Investigate invoice discrepancies and work with internal teams or vendors to help resolve payment-related issues.<br>• Support the preparation of routine accounts payable reports and reconcile transaction details when needed.<br>• Maintain accurate data entry across AP documentation and help keep financial records current and audit-ready.<br>• Collaborate with accounting team members on day-to-day administrative and transactional finance activities.
<p>We are looking for a skilled Desktop Support Technician to join our team in Mount Bethel, Pennsylvania. In this long-term contract role, you will provide essential support for end-user computing needs, ensuring smooth technical operations. This position is ideal for someone who is detail oriented and excels in troubleshooting, system support, and ticket management.</p><p><br></p><p>Responsibilities:</p><p>• Deploy, configure, and repair Windows desktops, laptops, and associated peripherals.</p><p>• Offer support for software issues, ensuring functionality and resolving technical challenges.</p><p>• Manage service desk tickets, addressing approximately 5-7 daily and working through backlog tasks.</p><p>• Utilize Jira as a ticketing system for tracking and documenting all completed work.</p><p>• Deliver consistent technical support to end users, addressing their computing needs effectively.</p><p><br></p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Klingerstown, PA with occasional travel to Newark, NJ/ Elizabeth, NJ (after training). This contract position with the potential for a permanent role offers an opportunity to provide technical assistance across office environments and manufacturing facilities. You will play a key role in resolving immediate IT issues while contributing to long-term technological improvements.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive IT support for desktop systems in both office and manufacturing settings.</p><p>• Respond promptly to technical issues, ensuring minimal disruption to operations.</p><p>• Maintain and troubleshoot desktop hardware, including workstations and peripheral devices.</p><p>• Administer and manage Active Directory for user accounts and access control.</p><p>• Deploy and configure Windows 10 operating systems and ensure optimal performance.</p><p>• Handle desktop imaging processes to streamline system setups and updates.</p><p>• Collaborate with plant management and IT teams to recommend and implement technology solutions.</p><p>• Monitor system performance and identify areas for improvement.</p><p>• Provide guidance and training to end-users on software and hardware functionalities.</p>
We are looking for a Desktop Support Analyst to deliver hands-on technical support for employees in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and providing responsive service across a fast-paced work environment. The role will support day-to-day desktop operations, assist remote and international teams, and contribute to a consistent, high-quality end-user experience.<br><br>Responsibilities:<br>• Deliver first- and second-line technical assistance for hardware, software, and infrastructure-related incidents and service requests across the organization.<br>• Provide in-person floor support on a rotating schedule, assisting employees directly and ensuring all requests are properly recorded in the service management system.<br>• Take full ownership of assigned tickets from initial intake through final resolution, including user updates, troubleshooting, and timely closure.<br>• Support colleagues in international offices by providing remote assistance that aligns with established service standards and response expectations.<br>• Follow defined escalation procedures to route complex issues appropriately and maintain dependable support delivery.<br>• Investigate recurring technical problems, identify underlying causes, and create clear knowledge documentation for both engineers and end users.<br>• Administer user lifecycle activities such as onboarding, offboarding, account support, and related end-user access tasks.<br>• Configure, maintain, and troubleshoot laptops, desktop hardware, mobile devices, remote access tools, and Windows 10 workstation environments.<br>• Assist with event technology support and coordinate Zoom-based meeting and interview connections with domestic and international participants.<br>• Participate in after-hours on-call coverage and contribute to time-sensitive projects and organization-wide IT communications as needed.
<p>We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.</p><p>• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.</p><p>• Support Windows Server environments, including Active Directory and Group Policy configurations.</p><p>• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.</p><p>• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.</p><p>• Assist in hardware installations, upgrades, and replacements to maintain client systems.</p><p>• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.</p><p>• Collaborate with senior technicians on escalated issues and participate in IT-related projects.</p><p>• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.</p>
We are looking for a dedicated Application Support Engineer to join our team in Piscataway, New Jersey. In this long-term contract role, you will leverage your technical expertise to support and maintain the organization's learning management system and provide assistance to internal and external partners. This position requires a strong blend of problem-solving skills, administrative capabilities, and technical knowledge to ensure the optimal functionality of our platform.<br><br>Responsibilities:<br>• Provide technical support as the administrator of the organization's learning management system, diagnosing and resolving platform-related issues.<br>• Collaborate with internal and external teams to implement technical fixes and enhancements for the platform.<br>• Research emerging technologies and recommend improvements to enhance user support and operational efficiency.<br>• Create and update user guides and documentation to assist stakeholders in navigating the platform.<br>• Manage course uploads and produce both standard and customized reports to support organizational needs.<br>• Assist with onboarding and technical implementations for new partners using the learning management system.<br>• Participate in testing and reviewing requirements for platform enhancements, including writing user acceptance testing scripts.<br>• Coordinate virtual events and webinars, handling registration setup, production support, and post-event reporting.<br>• Conduct keyword research and content audits to optimize the platform's website and improve data integrity.<br>• Generate analytics and usage reports for eLearning products, identifying trends and actionable insights to support decision-making.
We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones.<br><br>Responsibilities:<br>• Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform.<br>• Configure assignment rules and target audiences to streamline training assignments for Commercial learners.<br>• Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals.<br>• Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary.<br>• Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders.<br>• Generate compliance and completion reports while validating data accuracy using Excel.<br>• Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments.<br>• Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences.<br>• Adhere to established governance standards, including naming conventions and metadata protocols.<br>• Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.