We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Bethlehem, Pennsylvania. This long-term contract position is an excellent opportunity for someone with a strong technical background and a passion for assisting others. The role involves providing essential technical support to staff, managing user accounts, and addressing hardware and software challenges within a hybrid Active Directory and Azure environment.<br><br>Responsibilities:<br>• Provide timely and effective first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve problems with Windows operating systems, Office 365 applications, and organizational systems.<br>• Manage user accounts by performing tasks such as password resets and provisioning/deprovisioning in Active Directory and Azure Active Directory.<br>• Configure and set up desktops, laptops, and mobile devices for staff use.<br>• Assist with onboarding and offboarding processes, including equipment preparation and account access setup.<br>• Document technical issues, resolutions, and procedures in the help desk system to maintain accurate records.<br>• Escalate complex technical problems to senior IT staff when necessary.<br>• Maintain an organized inventory of IT equipment and supplies to ensure availability and accuracy.<br>• Prioritize multiple tasks effectively to meet deadlines and support organizational needs.<br>• Participate in external training sessions as directed by IT leadership to enhance technical skills and knowledge.
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Hoboken, New Jersey. In this role, you will provide hands-on technical assistance to faculty, staff, and end users, ensuring smooth computing operations and resolving issues with a focus on excellent customer service. This is a long-term contract position that requires a proactive problem solver with strong technical knowledge and outstanding communication skills.<br><br>Responsibilities:<br>• Provide comprehensive Level 1 and Level 2 technical support to faculty, staff, and end users, addressing hardware, software, and connectivity issues.<br>• Manage and prioritize support requests using Freshservice, ensuring timely and accurate resolution.<br>• Troubleshoot and resolve issues across Windows and Mac environments, including remote access and connectivity challenges.<br>• Set up and maintain peripherals, assist with equipment disconnects/reconnects, and support device-related concerns.<br>• Configure and manage devices and endpoints using Microsoft Intune to ensure optimal performance.<br>• Escalate complex technical issues following established procedures to ensure swift resolution.<br>• Maintain detailed and accurate documentation of support activities and ticket updates.<br>• Deliver customer-focused assistance with attention to detail, efficiency, and reliability.
We are looking for a Help Desk/Desktop Support Analyst to join our team in Malvern, Pennsylvania. The ideal candidate will provide comprehensive technical support to faculty, staff, and students, ensuring smooth operation of IT systems and devices. This is a long-term contract position requiring hands-on expertise in resolving technical issues across mixed operating systems and environments, as well as assisting with audio/visual technology setups.<br><br>Responsibilities:<br>• Deliver prompt and attentive deskside and helpdesk support to users, resolving technical issues efficiently.<br>• Manage and support devices running MacOS, Windows, and ChromeOS.<br>• Assist with the administration of Google Workspace and manage Chromebook devices.<br>• Diagnose and troubleshoot networking problems, including Wi-Fi connectivity, printers, and other peripherals.<br>• Provide technical assistance for audio/visual systems, including classroom projectors and event space audio equipment.<br>• Collaborate with technical staff onsite to ensure coordinated support efforts.<br>• Follow directives from a virtual technology team to align with organizational IT strategies.<br>• Document resolutions, processes, and technical issues to build a comprehensive knowledge base.
We are looking for a skilled Desktop Support Analyst to join our team in Bridgewater, New Jersey. In this long-term contract role, you will provide essential technical support to ensure seamless operation of computer systems, mobile devices, and related technologies. This position requires strong problem-solving abilities and a customer-focused approach to addressing technical issues.<br><br>Responsibilities:<br>• Diagnose and resolve hardware and software issues for desktop computers and mobile devices.<br>• Configure, maintain, and troubleshoot desktop workstations, including Windows 10 systems.<br>• Provide support for Active Directory administration and related user access requests.<br>• Ensure proper imaging and deployment of desktop hardware across the organization.<br>• Assist with the installation and maintenance of office automation tools and software.<br>• Deliver remote and in-person technical assistance to employees as needed.<br>• Document technical issues and solutions in detail for future reference.<br>• Collaborate with other IT teams to address complex system problems.<br>• Conduct routine system checks and updates to ensure optimal performance.<br>• Educate users on best practices for utilizing technology efficiently.
We are looking for a Service Desk Analyst to join our team in Philadelphia, Pennsylvania. This role requires a proactive individual who can diagnose and resolve software issues while delivering exceptional customer service. The ideal candidate will manage technical inquiries, prioritize tasks effectively, and ensure smooth communication across all levels of the organization.<br><br>Responsibilities:<br>• Respond to and diagnose software issues through direct communication with clients and staff.<br>• Research and resolve system problems, escalating complex cases to senior support staff.<br>• Provide immediate solutions to straightforward technical issues.<br>• Handle technical and non-technical calls, managing a volume of 40-60 inquiries daily.<br>• Communicate effectively with employees across various levels of the organization.<br>• Maintain detailed records of issues and solutions within service desk ticketing systems.<br>• Collaborate with team members to ensure efficient problem resolution.<br>• Utilize Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Access, for documentation and reporting.<br>• Uphold confidentiality and high ethical standards while working under pressure.<br>• Adapt to flexible schedules and occasional overtime, including evenings and weekends.
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
We are looking for an experienced IT Helpdesk specialist to join our team in New York, New York. This role requires working on-site five days a week, providing comprehensive technical support to approximately 350 users both locally and remotely. The ideal candidate will bring a strong background in Microsoft technologies and a proactive approach to troubleshooting and problem-solving.<br><br>Responsibilities:<br>• Deliver timely and effective technical support to local and remote users, addressing hardware, software, and network issues.<br>• Manage and maintain Microsoft Active Directory and Entra Identity systems to ensure seamless user access and security.<br>• Configure, deploy, and support Windows 365 Cloud PCs and Microsoft Surface or Lenovo X1 Carbon laptops.<br>• Administer Microsoft Intune and Group Policy to oversee device management and security policies.<br>• Provide support for Microsoft Office Suite applications, ensuring optimal functionality for end users.<br>• Troubleshoot and resolve VPN connectivity problems to ensure secure and reliable remote access.<br>• Utilize ticketing systems to track, prioritize, and resolve service desk requests efficiently.<br>• Offer assistance with specialized software such as Bluebeam, TeamViewer, and Sage 50 Accounting Software as needed.<br>• Collaborate with team members to enhance IT processes and improve overall user experience.<br>• Maintain detailed documentation of issues, solutions, and system configurations for future reference.
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week.<br><br>Responsibilities:<br>• Deliver prompt and efficient IT support to address technical issues and minimize disruption.<br>• Manage and respond to incoming support tickets through the Service Desk system.<br>• Prioritize and resolve tickets systematically, ensuring urgent matters are handled first.<br>• Adjust configurations, utilities, and software settings for both local and remote systems.<br>• Maintain clear and detailed documentation of IT processes and resolution methods.<br>• Collaborate on special projects to enhance IT services and infrastructure.
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. <br> Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
We are looking for a skilled and motivated Help Desk Analyst II to join our team in King of Prussia, Pennsylvania. In this contract-to-permanent position, you will provide technical support for end users and ensure the functionality and security of hardware, software, and peripherals within our organization. If you excel in troubleshooting, have a proactive approach to problem-solving, and enjoy working in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Manage helpdesk tickets, prioritize tasks, and resolve incidents efficiently.<br>• Deliver both onsite and remote technical assistance for end users, including support for hardware, software, and peripherals.<br>• Offer guidance and troubleshooting for Office 365 applications to enhance user experience.<br>• Ensure all systems meet security and patch requirements, including antivirus and web filtering compliance.<br>• Set up and support audio-visual systems in corporate environments.<br>• Maintain accurate asset management records for mobile devices, desktops, and laptops.<br>• Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, including wired and wireless setups.<br>• Collaborate with vendors, such as internet service providers and audio/video contractors, to manage services effectively.<br>• Document procedures, system changes, and resolutions in the helpdesk ticketing system to maintain accurate records.<br>• Participate in project tasks and provide suggestions to improve processes and workflows.
<p>We are looking for a skilled Desktop Support Technician to join our team in Mount Bethel, Pennsylvania. In this long-term contract role, you will provide essential support for end-user computing needs, ensuring smooth technical operations. This position is ideal for someone who is detail oriented and excels in troubleshooting, system support, and ticket management.</p><p><br></p><p>Responsibilities:</p><p>• Deploy, configure, and repair Windows desktops, laptops, and associated peripherals.</p><p>• Offer support for software issues, ensuring functionality and resolving technical challenges.</p><p>• Manage service desk tickets, addressing approximately 5-7 daily and working through backlog tasks.</p><p>• Utilize Jira as a ticketing system for tracking and documenting all completed work.</p><p>• Deliver consistent technical support to end users, addressing their computing needs effectively.</p><p><br></p>
<p>This <strong>entry-level</strong> role supports operational activities across various enterprise systems related to <strong>manufacturing, supply chain, finance, and commercial operations</strong>. The analyst will collaborate with both technical and business teams to resolve issues, assist with system enhancements, and support integration efforts. This position offers an excellent opportunity to gain <strong>broad exposure to enterprise IT systems</strong> within a multinational organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Support daily operations of enterprise applications, integrations, and data workflows</li><li>Troubleshoot and resolve system or data-related issues with internal and external stakeholders</li><li>Execute configuration updates, system checks, and user-requested changes under guidance</li><li>Assist with onboarding processes for partners, users, or data feeds</li><li>Participate in testing and validation of system updates and project rollouts</li><li>Create and maintain documentation for standard operating procedures and user support</li><li>Monitor system dependencies including certificates, file transfers, and scheduled tasks</li><li>Collaborate with global IT and business teams to ensure application reliability</li><li>Comply with internal controls, data governance standards, and regulatory requirements (e.g., SOX, GDPR)</li></ul><p><br></p>
<p>We are seeking a Senior Desktop Engineer to provide technical leadership for an enterprise endpoint computing environment within a highly regulated industry. This role is responsible for the engineering, deployment, security, compliance, and lifecycle management of desktop, laptop, and mobile endpoints, while also guiding and mentoring the desktop support team.</p><p>This position serves as the senior escalation point for endpoint issues and partners closely with security, risk, and compliance teams to ensure regulatory adherence and operational excellence.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Technical Leadership & Endpoint Engineering</p><ul><li>Lead the design, deployment, and lifecycle management of enterprise desktop, laptop, and mobile environments</li><li>Architect and maintain modern endpoint management platforms (e.g., Microsoft Intune or equivalent)</li><li>Establish and enforce endpoint standards, baselines, and best practices</li><li>Oversee application packaging, testing, deployment, and lifecycle management</li><li>Serve as the highest‑level escalation point for complex endpoint incidents</li></ul><p>Security, Compliance & Vulnerability Management</p><ul><li>Own endpoint compliance controls aligned with regulatory and audit requirements</li><li>Lead patching, remediation planning, and endpoint vulnerability management</li><li>Monitor and remediate endpoint security posture (encryption, EDR, baselines, device health)</li><li>Maintain documentation and evidence for internal and external audits</li><li>Partner with security and risk teams to mature endpoint control frameworks</li></ul><p>Team Leadership & Operations</p><ul><li>Provide day‑to‑day technical leadership to desktop engineers and technicians</li><li>Delegate tasks, prioritize workloads, and mentor team members</li><li>Review ticket quality, documentation, and resolution consistency</li><li>Develop SOPs, runbooks, and knowledge base content</li><li>Assist with onboarding and training of new team members</li></ul><p>Endpoint Support & Service Delivery</p><ul><li>Coordinate workstation deployments, refresh cycles, and user onboarding</li><li>Support secure configurations for remote and hybrid workforce environments</li><li>Ensure adherence to ITSM processes for incidents, requests, and changes</li><li>Maintain asset inventory, endpoint lifecycle records, and compliance documentation</li><li>Research emerging endpoint, automation, and compliance technologies</li></ul>
We are looking for a success driven Customer Service Representative to join our team in New York, New York. In this long-term contract role, you will be the first point of contact for customers, providing exceptional service and ensuring their needs are met efficiently. This position offers an opportunity to contribute to a non-profit organization by delivering outstanding support and care to its clientele.<br><br>Responsibilities:<br>• Respond promptly and professionally to incoming customer inquiries via phone and other communication channels.<br>• Accurately process and manage customer orders, ensuring all details are entered correctly.<br>• Handle inbound and outbound calls to address customer concerns, provide information, and resolve issues.<br>• Maintain detailed records of customer interactions, transactions, and feedback.<br>• Collaborate with team members to improve service quality and ensure customer satisfaction.<br>• Follow organizational guidelines and standards to deliver consistent and high-quality service.<br>• Address customer complaints with empathy and provide appropriate solutions.<br>• Monitor and prioritize tasks to meet deadlines and service-level agreements.<br>• Provide insights and suggestions to improve customer service processes.
We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry.<br><br>Responsibilities:<br>• Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently.<br>• Manage and support Active Directory operations to maintain system security and functionality.<br>• Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance.<br>• Perform imaging and deployment of Windows 10 systems across the organization.<br>• Conduct regular maintenance and updates for workstations to prevent potential disruptions.<br>• Collaborate with team members to address complex technical challenges and implement solutions.<br>• Document technical procedures and solutions to enhance knowledge sharing within the team.<br>• Ensure compliance with security protocols and standards during all technical operations.<br>• Assist users with software installations and updates to maintain compatibility and productivity.<br>• Provide timely and effective communication to users regarding technical issues and resolutions.
<p>We are seeking detail-oriented and analytical Entry Level Financial Data Analysts to support large-scale financial data and communications review initiatives. This role involves analyzing, annotating, and interpreting structured and unstructured financial data—including written and voice-based communications—to help build and enhance advanced data models and monitoring systems.</p><p><br></p><p>This position is ideal for recent graduates with strong academic backgrounds in finance-related disciplines who are interested in financial markets, data analysis, and emerging financial technologies.</p><p><br></p><p>Key Responsibilities</p><ul><li>Review, classify, and annotate financial communications to accurately identify transaction intent and key financial details.</li><li>Analyze written and voice-based financial content to extract structured insights from unstructured data.</li><li>Transcribe and annotate recorded communications with a high degree of accuracy.</li><li>Evaluate financial transactions and instruments, including options, swaps, forwards, and other derivatives.</li><li>Identify financial, trading, or compliance-related elements within communications and datasets.</li><li>Support the development and validation of high-quality training datasets for automated data extraction and monitoring systems.</li><li>Perform detailed quality checks to ensure data integrity, consistency, and accuracy.</li><li>Utilize Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, formulas) to organize, analyze, and report findings.</li><li>Maintain productivity and precision in a deadline-driven, remote work environment.</li></ul>
<p>We are looking for a Collections Specialist in Middlesex County, NJ area. As a Collections Specialist, you will be responsible for accounts receivable tasks, chargebacks, processing payments, managing aging reports, and more. This position is fully onsite. </p><p><br></p><p>Responsibilities: </p><p>• Process accounts receivable transactions, including generating and distributing invoices.</p><p>• Investigate, manage, and resolve customer chargebacks.</p><p>• Monitor and manage aging reports to prioritize past-due accounts</p><p>• Handle billing activities and ensure timely issuance of AR invoices to customers.</p><p>• Address customer inquiries and provide assistance with billing and payment-related concerns.</p><p>• Support invoice processing to ensure compliance and accuracy.</p><p>• Assist in maintaining accurate records of vendor contracts and transactions.</p>
The Opportunity: Be part of a dynamic team that designs, develops, and optimizes data solutions supporting enterprise-level products across diverse industries. This role provides a clear track to higher-level positions, including Lead Data Engineer and Data Architect, for those who demonstrate vision, initiative, and impact. Key Responsibilities: Design, develop, and optimize relational database objects and data models using Microsoft SQL Server and Snowflake. Build and maintain scalable ETL/ELT pipelines for batch and streaming data using SSIS and cloud-native solutions. Integrate and utilize Redis for caching, session management, and real-time analytics. Develop and maintain data visualizations and reporting solutions using Sigma Computing, SSRS, and other BI tools. Collaborate across engineering, analytics, and product teams to deliver impactful data solutions. Ensure data security, governance, and compliance across all platforms. Participate in Agile Scrum ceremonies and contribute to continuous improvement within the data engineering process. Support database deployments using DevOps practices, including version control (Git) and CI/CD pipelines (Azure DevOps, Flyway, Octopus, SonarQube). Troubleshoot and resolve performance, reliability, and scalability issues across the data platform. Mentor entry level team members and participate in design/code reviews.
We are looking for a highly skilled Senior Software Engineer to join our team on a contract basis in Brooklyn, New York. This role requires a detail-oriented individual with a strong background in Linux-based systems and embedded engineering. You will play a key part in developing and supporting advanced software solutions while leveraging your expertise in C++, .NET, and related technologies.<br><br>Responsibilities:<br>• Serve as a Subject Matter Expert for Linux-based system development and deployment.<br>• Design, develop, and maintain embedded software solutions for a variety of projects.<br>• Utilize your expertise in C++ and firmware development to create high-quality applications.<br>• Collaborate with cross-functional teams to ensure seamless integration of software components.<br>• Provide technical guidance and mentorship to entry-level engineers and team members.<br>• Troubleshoot and resolve complex technical issues in Linux environments.<br>• Apply knowledge of electronics and embedded system design to enhance performance and reliability.<br>• Contribute to the development of innovative solutions using React.js and JavaScript.<br>• Ensure adherence to best practices and coding standards throughout the development process.<br>• Support projects with a focus on financial industry requirements, if applicable.
<p>This role partners closely with the Business Analyst Manager and cross-functional stakeholders to support the analysis, design, and implementation of business processes and systems. The Jr Business Analyst contributes across the full project lifecycle, including requirements gathering, solution design, testing, release support, documentation, and end-user training. The ideal candidate is analytical, proactive, and eager to grow their business analysis skill set while contributing to high-impact initiatives across the organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Collaborate with business stakeholders and subject matter experts to elicit, analyze, document, and validate business requirements</li><li>Translate business needs into clear, actionable functional requirements and support IT teams during solution design and implementation</li><li>Assist with system testing, user acceptance testing (UAT), release coordination, and post-implementation support</li><li>Provide first-level user support by triaging issues, resolving basic problems, and coordinating with IT teams as needed</li><li>Develop and maintain process documentation, user guides, and training materials</li><li>Support and deliver user training sessions to business teams</li><li>Manage multiple initiatives simultaneously while maintaining strong attention to detail in a fast-paced environment</li><li>Participate in continuous improvement efforts related to systems, data, and business processes</li></ul><p><br></p>
<p>Join our team as an IT Support Specialist, where you will oversee the day-to-day operation, provide technical support, and collaborate on system upgrades and maintenance projects. You’ll work closely with our global IT team and be involved with a range of IT initiatives supporting our business needs.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day IT support globally, resolving technical issues for users</li><li>Escalate unresolved issues to internal or external partners as needed</li><li>Ensure adherence to corporate security standards for computers and servers</li><li>Follow all documented IT procedures and workflows</li><li>Assist in the preparation and maintenance of user manuals and other technical documentation</li><li>Support the testing of IT security and cyber incident response plans</li><li>Complete administrative and ad-hoc tasks as directed by management</li></ul><p><strong>What We’re Looking For</strong></p><p>You are a motivated self-starter with a continuous learning mindset and strong initiative. You enjoy solving problems, thrive in a teamwork environment, and are committed to maintaining secure and reliable systems.</p>
<p>Our client is a preeminent national law firm. They are seeking to add a Trusts and Estates Legal Assistant to their team. </p><p><br></p><p>About the Role</p><p><br></p><p>The Legal Assistant provides high-level administrative and client support to attorneys in a Trusts & Estates practice. This role requires strong knowledge of trusts and estates procedures, court and agency filings, and compliance requirements. The Legal Assistant plays a key role in client service, matter management, and ensuring attorneys are supported efficiently and proactively.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Provide comprehensive administrative support to multiple attorneys</p><p><br></p><p>Prepare, edit, proofread, and format legal documents</p><p><br></p><p>Manage electronic and paper files in accordance with firm protocols</p><p><br></p><p>Assist with court and agency filings</p><p><br></p><p>Support billing, time entry, and month-end closing processes</p><p><br></p><p>Handle client and matter intake, including engagement letters</p><p><br></p><p>Coordinate with internal teams to meet deadlines and client needs</p><p><br></p><p>Maintain trust account information and assist with trust operations</p><p><br></p><p>Serve as Notary Public and witness document signings as needed</p><p><br></p>
Responsibilities: Act as a liaison between business stakeholders and technical teams to ensure alignment on business needs and system capabilities. Lead and facilitate requirements-gathering sessions with stakeholders. Translate business requirements into detailed functional and non-functional specifications. Develop and maintain business requirement documents, process flows, and use cases. Support Agile ceremonies including sprint planning, backlog grooming, and retrospectives. Create and manage Jira stories and tasks, ensuring traceability to business objectives. Conduct gap analysis and impact assessments for proposed changes. Collaborate with QA teams to define test plans and support UAT activities. Analyze and document system integrations within the insurance ecosystem. Monitor and evaluate implemented solutions to ensure they meet business needs. Provide post-implementation support and continuous improvement recommendations. Mentor entry level analysts and contribute to best practices in business analysis.
<p>We are looking for a skilled Desktop Engineer to join our team in Horsham, PA. This role involves engineering, deploying, and maintaining enterprise endpoint computing environments, with a focus on security, compliance, and modern management solutions. As part of this long-term contract position, you will play a critical role in ensuring desktops, laptops, and mobile devices meet regulatory and organizational standards.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and manage endpoint systems using cutting-edge tools like Microsoft Intune and Autopilot.</p><p>• Administer device management platforms to enforce compliance, deploy patches, and distribute software.</p><p>• Troubleshoot complex issues related to Windows-based endpoints, including hardware, software, and operating system problems.</p><p>• Package, test, and deploy approved software applications while adhering to compliance and change management standards.</p><p>• Configure and secure mobile devices with robust enrollment processes and secure access controls.</p><p>• Support remote and hybrid workforce setups with secure configurations and endpoint access.</p><p>• Execute hardware installations, workstation moves, and technology upgrades for new hires and office transitions.</p><p>• Perform vulnerability management by ensuring patch compliance and addressing identified security risks.</p><p>• Document endpoint configurations and maintain evidence for regulatory and audit requirements.</p><p>• Provide Tier 2/3 escalation support for endpoint-related incidents and service requests.</p>
We are looking for an experienced Applications Architect to join our team in Edison, New Jersey. This Contract to permanent position involves designing, implementing, and optimizing Amazon Connect solutions while collaborating with cross-functional teams to ensure seamless integration and performance. The ideal candidate will bring a strong technical background and leadership skills to guide projects from conception to deployment.<br><br>Responsibilities:<br>• Design comprehensive Amazon Connect solutions, ensuring seamless integration with internal services and external systems.<br>• Collaborate with stakeholders such as business analysts and product managers to align technical designs with business requirements.<br>• Establish best practices, standards, and guidelines for the architecture of Amazon Connect systems.<br>• Diagnose and resolve complex technical issues during development, deployment, and production phases.<br>• Provide mentorship to entry level architects and engineers, fostering growth in Amazon Connect expertise.<br>• Develop APIs and support telephony integration to enhance system functionality.<br>• Incorporate speech recognition technologies into architectural designs to improve user experience.<br>• Ensure solutions adhere to cloud architecture principles and align with organizational objectives.<br>• Participate in regular reviews to assess system performance and identify areas for improvement.
