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4 results for Customer Service Manager in Portland, OR

Customer Service Representative

Oregon City, OR
onsite
Temporary / Contract
18 - 22 USD / Hourly
Do you possess excellent communication abilities and strong data entry skills? Robert Half is seeking personable Customer Service Representatives to assist our client’s ongoing needs in the area. The Customer Service Representative will receive and process incoming calls from customers in an accurate, efficient, and timely manner and maintain solid customer relationships by handling questions and concerns with speed. The Customer Service Representative will communicate with other departments within the company, respond to internal questions and issues, and review and process documents. This position also may require research skills to troubleshoot customer problems and will act as support for other teams within the company.
2026-05-13T00:00:00Z

Customer Service Representative

Portland, OR
onsite
Temporary to Hire
23 - 25 USD / Hourly
We're looking for a motivated Customer Service Representative for our client in Portland, OR. Within this role you will be responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer. Job Description: <ul><li>Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer. </li><li>Verifies all shipping, billing, pricing, and purchase order information. </li><li>Enters special instructions related to orders, customer requests/code maintenance, and notes. </li><li>Update customer files with quoted pricing, new items, address changes, delivery instructions, etc. </li><li>Communicate and provide necessary support to sales staff while in the field. </li><li>Regularly communicates with internal and external customers on various issues. </li><li>Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary. </li><li>Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders. </li><li>Documents and resolves customer complaints. </li><li>Process customer product returns in a timely manner and in accordance with prescribed and documented procedures. </li><li>Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.</li></ul>
2026-05-15T00:00:00Z

Customer Service Representative

Tualatin, OR
onsite
Temporary / Contract
21 - 25 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume client base. This is a contract position suited for someone who communicates clearly, stays organized under pressure, and delivers dependable service across phone and email channels. The person in this role will help customers with day-to-day service requests while managing ongoing relationships within an assigned group of accounts. Responsibilities: • Oversee service activity for an assigned portfolio of clients and maintain consistent follow-up to address their needs. • Respond to a steady flow of inbound calls, providing timely assistance and accurate resolutions to customer inquiries. • Handle customer correspondence through email with a clear, detail-focused tone and strong attention to detail. • Support a large customer population by prioritizing requests effectively and ensuring service issues are addressed promptly. • Enter and update order-related or customer information accurately within internal systems. • Coordinate communication with customers regarding service requests, changes, and general support needs. • Manage both inbound and outbound interactions as needed to resolve issues and maintain strong client relationships.
2026-05-13T00:00:00Z

Customer Success Specialist

Clackamas, OR
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Charlie Gilmur with Robert Half is looking for a Customer Success Specialist to support clients and internal teams by coordinating service delivery, maintaining accurate records, and ensuring a responsive customer experience. This role is based in Clackamas, Oregon, and is ideal for someone who can manage competing priorities, interpret operational data, and keep projects moving forward with clear communication. The position also contributes to workflow improvements, supports day-to-day system usage, and helps identify opportunities to strengthen customer retention and account growth. Responsibilities:• Build strong relationships with assigned customers by providing timely updates, addressing questions, and anticipating service needs throughout the customer lifecycle.• Oversee orders from intake through completion, confirming documentation is accurate, coordinating handoffs across teams, and keeping delivery timelines on track.• Monitor active work closely to identify potential delays, communicate impacts early, and take corrective action to support reliable fulfillment.• Manage assigned project activities, track milestones, and share progress with stakeholders to ensure commitments are completed as planned.• Investigate customer, product, or delivery issues independently, resolve routine concerns, and elevate higher-risk matters with clear context and recommended actions.• Prepare customer-facing reports and dashboards that summarize performance, usage, and account activity with a high degree of accuracy.• Review engagement and account data to uncover renewal and expansion opportunities, then collaborate with sales partners to support growth initiatives.• Use reporting and analytics tools, including AI-enabled work management platforms when applicable, to identify trends and recommend process or service improvements.• Organize meetings by setting agendas, documenting decisions, and following up on action items to maintain momentum across projects.• Maintain accurate activity records in customer and service systems while supporting daily workflow administration and team visibility through designated tools. Please reach out to Charlie Gilmur with Robert Half to review this position. Job Order: 03600-0013437247
2026-05-14T00:00:00Z