Add your latest resume to match with open positions.
1 result for Customer Service Manager in Portland, OR
- Washougal, Washington
- onsite
- Temporary / Contract
- 30 - 32 USD / Hourly
- <p>We are looking for a customer-focused Customer Account Specialist to support order management and client communication for in the greater Vancouver area. In this role, you will serve as a key point of contact for customers while coordinating with cross-functional teams to keep orders moving efficiently from quote through delivery. The ideal candidate brings strong follow-through, clear communication, and the ability to manage changing priorities in a fast-paced service environment.</p><p><br></p><p>Responsibilities:</p><p>• Guide customer orders through the full fulfillment process, ensuring each stage is handled accurately and completed on schedule.</p><p>• Prepare and update quotes, enter orders, maintain product setup details, and document customer interactions and status changes in company records.</p><p>• Communicate proactively with assigned accounts to answer questions, resolve concerns, and provide meaningful updates on order progress.</p><p>• Partner with teams across manufacturing, quality, purchasing, engineering, and finance to remove delays and support timely delivery commitments.</p><p>• Build strong working knowledge of product lines and internal processes so you can provide customers with reliable information and recommendations.</p><p>• Review order activity and demand patterns to help anticipate customer needs and support inventory, purchasing, or production planning.</p><p>• Monitor open items, changing deadlines, and recovery dates while adjusting priorities to keep service levels high.</p><p>• Identify recurring customer issues, market signals, and account trends, then share insights that may improve service quality or support business growth.</p><p>• Contribute ideas and practical improvements that strengthen team efficiency, consistency, and overall customer experience.</p><p>• Take on additional related tasks as needed to support account service and fulfillment operations.</p>
- 2026-10-01T00:00:00Z