<p>Our company is currently seeking to hire a qualified and experienced Customer Service Representative to join our team. The successful candidate will be expected to maintain a high level of customer satisfaction by ensuring all inquiries, complaints and problems are resolved efficiently.</p><p>Responsibilities will include:</p><ol><li>Responding promptly to customer inquiries in a polite and professional manner.</li><li>Handling and resolving customer complaints.</li><li>Processing orders, forms, applications, and requests.</li><li>Providing customers with product and service information.</li><li>Documenting customer interactions and transactions, detailing inquiries or complaints as well as actions taken.</li><li>Monitoring customer service team and ensuring all policies and procedures are adhered to.</li><li>Developing and maintaining customer relationships and updating customer databases.</li><li>Performing any other duties as assigned by the management.</li></ol><p><br></p>
<p>The Front Desk Coordinator will manage and coordinate all front office activities. This position is crucial for creating a positive first impression for our clients and guests and requires a professional demeanor and excellent communication skills.</p><p>Responsibilities:</p><ol><li>Greet and assist visitors, clients, and staff members, providing a welcoming and friendly environment.</li><li>Manage incoming calls, direct calls to appropriate internal resources, and provide necessary information to callers.</li><li>Schedule and manage appointments efficiently using the company's scheduling system.</li><li>Coordinate mailing services, including incoming, outgoing, and delivery of mails and packages.</li><li>Support in event planning and coordination whenever required.</li><li>Perform basic administrative tasks, including data entry, filing, and maintaining office supplies.</li><li>Always uphold a high level of confidentiality and professionalism.</li></ol><p><br></p>
<p>We are looking for an Aging Specialist to join our team in Vancouver, Washington. In this role, you will be responsible for managing accounts receivable processes, ensuring timely follow-up on outstanding charges, and maintaining strong relationships with third-party payers. Your expertise will contribute to the financial health of the organization by resolving issues efficiently and supporting the training of entry level staff.</p><p><br></p><p>Responsibilities:</p><p>• Assist patients in applying for financial assistance programs, including Sliding Scale, and ensure their approval and notification.</p><p>• Guide individuals and families through the process of accessing Medicaid benefits and enrolling in relevant programs.</p><p>• Provide patients with resources such as the WA Apple Health Behavioral Health Services booklet to support their care.</p><p>• Prepare accurate treatment cost estimates and payment agreements, documenting all details in organizational systems.</p><p>• Monitor and maintain daily reports of accounts over 90 days, adhering to productivity standards.</p><p>• Analyze denial and reimbursement trends by payer, type, or coding issue to identify root causes and escalate concerns as needed.</p><p>• Communicate effectively with payer representatives to address large-scale denial or reimbursement issues.</p><p>• Review insurance remittance advices, investigate denial reasons, and submit well-crafted appeals to resolve payment discrepancies.</p><p><br></p><p>The salary range for this position is $40,000 to $45,760.</p><p><br></p><p>Benefits:</p><p>Medical/Dental/Vision</p><p>Life and AD& D insurance</p><p>STD/LTD</p><p>401k with match</p><p>PTO accrued at a rate of 6 hours per pay period</p><p>6 paid holidays</p><p><br></p>
