<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
We are looking for a dedicated and success-driven Customer Service Representative to join our team in Hermitage, Pennsylvania. In this long-term contract position, you will play a key role in delivering exceptional service within the financial services industry by addressing client inquiries and providing tailored solutions. This opportunity is ideal for individuals eager to develop their customer service skills while contributing to a collaborative and fast-paced environment.<br><br>Responsibilities:<br>• Handle a high volume of incoming calls efficiently, ensuring customer concerns and inquiries are resolved promptly.<br>• Assist clients with tasks such as opening new accounts, updating account information, and resolving banking-related issues.<br>• Provide accurate and detailed information about financial products and services to customers.<br>• Maintain thorough documentation of customer interactions in the organization's system.<br>• Collaborate with team members to deliver seamless and consistent customer experiences.<br>• Analyze account details to identify customer needs and recommend suitable banking solutions.<br>• Uphold confidentiality and adhere to banking regulations while handling sensitive customer data.<br>• Stay updated on the latest banking procedures, products, and services to ensure accurate responses to client queries.<br>• Offer solutions to enhance customer satisfaction and build long-lasting relationships.
<p>We are seeking a motivated Leasing Agent to join our team in Canton, Ohio. This contract-to-permanent opportunity is ideal for professionals experienced in leasing and property management who are looking to contribute to a thriving residential community. The successful candidate will deliver excellent customer service, support our marketing initiatives, and handle administrative tasks with accuracy, all while upholding a high standard of professionalism.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Proactively market vacant apartment units and assist with lease renewals for current residents.</li><li>Conduct detailed inspections of vacant units and promptly report any maintenance or repair needs to the Property Manager or Maintenance Manager.</li><li>Perform comprehensive credit checks and verify applicant income, ensuring confidentiality throughout the process.</li><li>Accurately process all leasing-related paperwork and perform data entry with attention to detail.</li><li>Coordinate lease signings and manage the collection of initial rent and deposit payments.</li><li>Facilitate seamless move-in experiences by maintaining open communication with new residents.</li><li>Organize and maintain resident files and records in compliance with company standards.</li><li>Represent and promote the community through direct outreach and marketing activities to attract prospective residents.</li><li>Respond to resident inquiries and service requests in a timely manner, collaborating with appropriate team members to resolve issues.</li><li>Foster positive resident relations by providing courteous, professional assistance and addressing concerns efficiently.</li></ul><p><br></p>
<p>We are hiring for a contract to hire position for a Service Center Manager. This person oversees every facet of service center operations, ensuring sales goals are achieved, products meet quality standards, and customers receive excellent service. This position requires effective leadership, operational know-how, and a dedication to fostering a safe, well-organized, and efficient workplace. The Service Center Manager is instrumental in driving the center’s profitability and success while upholding the company’s values and standards.</p><p><br></p><p><strong>Job Functions:</strong></p><ul><li>Oversee all aspects of service center performance, ensuring compliance with company policies, procedures, and safety standards.</li><li>Conduct regular inspections and implement continuous improvements to guarantee products consistently meet or exceed customer quality expectations.</li><li>Maintain a clean, organized, and professional environment throughout the facility.</li><li>Monitor and assess staff performance, ensuring alignment with company standards.</li><li>Consistently enforce company policies and procedures, initiating corrective actions when necessary.</li><li>Serve as the primary representative of the service center, exemplifying the company’s Mission, Vision, and Core Values in interactions with employees, clients, and community members.</li><li>Prioritize customer satisfaction by delivering timely and accurate service.</li><li>Address customer inquiries and resolve issues promptly and professionally.</li><li>Review work orders, production schedules, and reports to develop accurate production estimates and schedules.</li><li>Ensure precise work order processing within the Company ERP system.</li><li>Utilize the ERP system to monitor, optimize, and enhance operational performance.</li><li>Drive achievement of Key Performance Indicators (KPIs) for the service center, identifying and correcting areas of underperformance.</li></ul>
