<p>We are seeking a skilled and customer-focused Systems Administrator to join a growing IT team in the Phoenix area. This professional will be responsible for the administration, maintenance, security, and optimization of the organization's IT infrastructure, including servers, operating systems, cloud environments, virtualization platforms, and enterprise applications. The ideal candidate brings strong troubleshooting abilities, a proactive mindset, and experience supporting both on-premises and cloud-based technologies.</p><p>Key Responsibilities</p><ul><li>Administer and maintain Windows and/or Linux server environments.</li><li>Manage Active Directory, Group Policy, DNS, DHCP, and Azure Active Directory/Entra ID.</li><li>Monitor system performance and ensure high availability of infrastructure and business-critical systems.</li><li>Install, configure, update, and patch servers, operating systems, and enterprise applications.</li><li>Support virtualization environments such as VMware vSphere and Microsoft Hyper-V.</li><li>Manage Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.</li><li>Assist with cloud infrastructure administration in Azure and/or AWS environments.</li><li>Perform backup, recovery, and disaster recovery planning and testing.</li><li>Troubleshoot escalated hardware, software, networking, and connectivity issues.</li><li>Maintain endpoint management solutions and deploy security updates across the environment.</li><li>Implement and enforce cybersecurity best practices, including access controls, endpoint protection, and vulnerability remediation.</li><li>Create and maintain technical documentation, system diagrams, and operational procedures.</li><li>Collaborate with help desk, network engineering, security, and business stakeholders on infrastructure initiatives.</li><li>Support IT projects including system upgrades, migrations, deployments, and cloud transformations.</li><li>Participate in on-call rotation and provide after-hours support when necessary.</li></ul><p><br></p>
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Chandler, Arizona. This role focuses on resolving desktop, system, and access-related issues while delivering responsive service in a detail-oriented office environment. The ideal candidate is comfortable troubleshooting Windows-based technology, managing support requests efficiently, and helping employees stay productive through timely issue resolution.<br><br>Responsibilities:<br>• Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office<br>• Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications<br>• Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through<br>• Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory<br>• Set up, configure, and maintain desktop and laptop equipment for employees and new hires<br>• Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible<br>• Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing
<p><strong>Data Analyst I</strong></p><p><strong>Location: Hybrid, 4 days onsite / 1 day remote </strong></p><p><strong>Duration: Contract with potential for full-time conversion</strong></p><p><br></p><p>This entry-level Data Analyst opportunity is ideal for a highly curious, analytical, and proactive problem solver who enjoys identifying trends, investigating issues, improving processes, and driving operational efficiency. The role focuses on root cause analysis, process optimization, and collaborating with business partners to create sustainable operational improvements.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Identify trends, recurring issues, and opportunities for process improvement across operational workflows</li><li>Investigate root causes of issues and implement sustainable corrective actions</li><li>Analyze data from daily reports, closed tickets, and workflow activities to improve operational efficiency</li><li>Research, troubleshoot, and resolve complex or unfamiliar issues</li><li>Document findings, recommendations, process updates, and operational changes</li><li>Partner with stakeholders to streamline processes and eliminate unnecessary work</li><li>Monitor workflow performance and recommend enhancements to improve business outcomes</li><li>Support continuous improvement initiatives through data-driven analysis and problem-solving</li></ul>
<p><strong>Data Analyst I</strong></p><p><strong>4-month Contract with potential extensions/conversion</strong></p><p><strong>Hybrid, 4 days/week onsite in Phoenix, AZ; Shift 6:00am-2:30pm</strong></p><p><br></p><p>We are looking for a detail-oriented Data Analyst I to support operational improvement efforts in Phoenix, AZ. This is a contract position focused on examining workflow data, uncovering recurring issues, and helping the business operate more efficiently. The ideal candidate brings strong curiosity, sound judgment, and a proactive approach to solving problems while working closely with internal stakeholders. This role follows a hybrid schedule with in-office work Monday through Thursday and remote work on Friday.</p><p><br></p><p>Responsibilities:</p><p>• Review reporting and workflow activity to detect patterns, recurring issues, and opportunities to improve day-to-day operations.</p><p>• Conduct root cause analysis on service or process problems and recommend practical, lasting solutions.</p><p>• Investigate complex cases or unfamiliar requests, using research and data analysis to drive resolution.</p><p>• Create clear documentation for findings, process updates, recommendations, and operational changes.</p><p>• Partner with cross-functional teams to simplify procedures, reduce manual effort, and improve consistency.</p><p>• Use tools such as SQL, SharePoint workflows, and reporting platforms to analyze performance and support decision-making.</p><p>• Track closed-ticket activity and related metrics to identify inefficiencies and support continuous improvement initiatives.</p><p>• Contribute to process changes and workflow enhancements that strengthen service quality and operational effectiveness.</p>
We are looking for a Desktop Support Analyst to provide dependable end-user technology support for a transport organization based in Tempe, Arizona. This Long-term Contract opportunity is ideal for someone who combines strong technical troubleshooting skills with a service-oriented approach and can support desktop environments in a fast-moving enterprise setting. The role focuses on maintaining secure, reliable workstation operations, resolving technical issues efficiently, and partnering with internal teams to improve the overall user support experience.<br><br>Responsibilities:<br>• Deliver hands-on support for desktop and workstation issues, including diagnosis, repair, setup, and ongoing maintenance for end-user devices.<br>• Administer and troubleshoot Windows-based environments, user accounts, permissions, and related configurations across enterprise systems.<br>• Support desktop deployment activities such as imaging, installation, upgrade coordination, and replacement of hardware and software assets.<br>• Investigate and resolve incidents involving Microsoft Office applications, Outlook, email access, and other business-critical desktop tools.<br>• Configure and maintain desktop connectivity settings to ensure reliable access to network resources and company systems.<br>• Communicate technical guidance and security-related practices in a clear manner to employees with varying levels of technical understanding.<br>• Collaborate with IT operations teams and business stakeholders to address recurring issues, improve service delivery, and support operational priorities.<br>• Manage multiple support requests simultaneously, adjust to shifting demands, and apply sound judgment when determining issue severity and next steps.