3 results for Help Desk Support Manager in Phoenix, AZ

Phoenix, AZ
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Phoenix, Arizona. This role offers a long-term contract opportunity for professionals passionate about providing exceptional technical support and maintaining efficient IT operations. The ideal candidate will excel in troubleshooting, resolving issues, and ensuring seamless user experiences. Responsibilities: • Provide timely and effective support for desktop systems, including hardware and software troubleshooting. • Manage and resolve user account issues within Active Directory, ensuring security and accessibility. • Diagnose and repair operating system problems, particularly within Windows environments. • Respond to and resolve service desk tickets, maintaining accurate records of incidents and resolutions. • Assist users with technical challenges related to Windows 10 and other standard applications. • Perform basic troubleshooting to identify and address network connectivity and peripheral device issues. • Configure and maintain desktop hardware and software to meet organizational standards. • Collaborate with team members to implement solutions and improve support processes. • Educate users on best practices for utilizing IT systems and tools effectively. • Ensure compliance with IT policies and procedures while delivering excellent customer service.
2026-03-18T00:00:00Z

Mesa, AZ
onsite
Temporary
26.6 - 30.8 USD / Hourly
We are looking for a dedicated Help Desk Analyst I to join our team in Mesa, Arizona, on a long-term contract basis. This role involves providing technical support and troubleshooting assistance to ensure smooth daily operations for end-users. The ideal candidate will possess strong problem-solving skills and technical knowledge to address and resolve user issues effectively. Responsibilities: • Provide first-level technical support to end-users, addressing hardware and software issues promptly. • Utilize Active Directory to manage user accounts and access permissions. • Troubleshoot and resolve issues related to Microsoft Windows 10 operating systems. • Respond to and resolve service desk tickets efficiently, ensuring timely resolution. • Assist users with basic troubleshooting for system errors and application problems. • Document and track all support interactions and solutions accurately. • Collaborate with team members to escalate complex issues to higher support levels as needed. • Maintain a high level of customer service and professionalism during all interactions. • Identify recurring issues and suggest improvements to minimize future disruptions.
2026-03-20T00:00:00Z

Paradise Valley, AZ
onsite
Permanent
62000 - 65000 USD / Yearly
We are seeking a dynamic and service-oriented IT Service Engineer with extensive experience in Managed Service Provider (MSP) environments. This "jack of all trades" role requires a broad technical skill set, the ability to manage multiple clients, and a commitment to delivering high-quality customer service in a fast-paced setting.Key Responsibilities:<ul><li>Provide technical support and troubleshooting for client environments, including remote and onsite assistance.</li><li>Manage, administer, and troubleshoot Active Directory (AD), Office 365 (O365), and Windows Server environments.</li><li>Configure and maintain VPNs, remote access tools, and secure client connectivity.</li><li>Support day-to-day network operations, including network printing and file sharing.</li><li>Implement and support server and desktop virtualization technologies (e.g., VMware, Hyper-V).</li><li>Resolve incidents related to common MSP support scenarios: workstation and server deployments, backups, permission changes, and anti-virus solutions.</li><li>Maintain accurate documentation of client environments, changes, and solutions.</li><li>Demonstrate exceptional customer service skills by communicating technical solutions to non-technical users in a clear and friendly manner.</li><li>Collaborate with team members to escalate complex issues and follow internal best practices.</li></ul>
2026-03-13T00:00:00Z