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3 results for Help Desk in Philadelphia, PA
- Philadelphia, PA
- onsite
- Temporary
- 0 - 0 USD / Yearly
- We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects.<br><br>Responsibilities:<br>• Assist in the installation, setup, and maintenance of computer systems and hardware.<br>• Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support.<br>• Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11.<br>• Carry and deliver equipment to designated locations within the facility as needed.<br>• Manage service desk tickets and ensure timely resolution of user concerns.<br>• Utilize Active Directory to manage user accounts and permissions effectively.<br>• Provide basic troubleshooting and technical support for common software and hardware issues.<br>• Collaborate with team members to ensure seamless migration to Windows 11.<br>• Document technical processes and solutions to improve future support efforts.
- 2026-04-06T00:00:00Z
- Eagleville, PA
- onsite
- Contract / Temporary to Hire
- 30 - 34 USD / Hourly
- We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization.<br><br>Responsibilities:<br>• Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently.<br>• Manage and prioritize incoming service tickets, adapting to changing priorities as needed.<br>• Diagnose and resolve technical problems related to hardware, software, and network systems.<br>• Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools.<br>• Collaborate with internal and external resources to address complex incidents and provide timely solutions.<br>• Communicate updates and resolutions to users regarding open service requests.<br>• Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base.<br>• Perform network troubleshooting to identify and resolve connectivity issues.<br>• Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations.<br>• Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
- 2026-04-03T00:00:00Z
- Philadelphia, PA
- remote
- Contract / Temporary to Hire
- 18 - 20 USD / Hourly
- <p>Robert Half is looking for a detail-oriented and customer-focused Call Center Specialist to join a team based in Philadelphia, Pennsylvania. The ideal Call Center Specialist candidate will deliver exceptional support to applicants while managing administrative responsibilities with precision. This contract to permanent Call Center Specialist position offers an excellent opportunity to grow within a well-respected organization. Click the apply button today and get your career moving in the right direction as a Call Center Specialist today. If you have any questions, please contact Robert half at 215-568-4580 and mention job reference# 03720-0013420015.</p><p><br></p><p>As a Call Center Specialist your responsibilities will include but aren't limited too:</p><p>• Assist applicants by scheduling and coordinating appointments with accuracy and a strong attention to detail.</p><p><br></p><p>• Download and organize medical records as PDFs, ensuring they are renamed and stored according to contract guidelines.</p><p><br></p><p>• Provide excellent customer service by addressing inquiries and resolving issues efficiently.</p><p><br></p><p>• Maintain accurate data entry records and ensure compliance with company standards.</p><p><br></p><p>• Collaborate with team members to manage shifting priorities and meet deadlines.</p><p><br></p><p>• Utilize Microsoft Office, Adobe, and customer service software to perform daily tasks effectively.</p><p><br></p><p>• Ensure all tasks are completed with a high degree of attention to detail.</p><p><br></p><p>• Perform additional administrative duties as required to support the team.</p>
- 2026-04-15T00:00:00Z