103 results for Help Desk in Philadelphia, PA

Help Desk Analyst We are offering a long-term contract employment opportunity for a Help Desk Analyst in the healthcare, hospitals, and social assistance industry located in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for supporting users across the health system, managing patient portal issues, and ensuring a high level of customer service. Responsibilities: • Address user issues across all departments within the health system, including corporate and hospital departments. • Provide support to the patient portal, including password resets and navigation assistance. • Uphold the health system's "patient first" motto in all interactions and services. • Apply your customer service experience from diverse backgrounds to enhance user satisfaction. • Handle all communication over the phone, providing efficient and effective solutions to user inquiries. • Manage your schedule to ensure availability during required hours. • Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency. • Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience.

Help Desk Analyst I We are offering a permanent employment opportunity for a Help Desk Analyst I in Woodbridge, New Jersey. In the IT industry, you will provide critical technical assistance, including support for logins, passwords, and general Windows issues. Key responsibilities: • Provide primary support for IT-related user and system issues, including phone support and technical installations. • Handle tasks related to distributed computer services. • Utilize your knowledge of Active Directory and Windows to troubleshoot and resolve issues. • Maintain a customer service mindset and helpful personality throughout all interactions. • Manage service desk tickets efficiently and effectively. • Ensure the smooth operation of Windows 10 and promptly address any problems. • Utilize Active Directory, DNS, WINS, and DHCP to support computer operations and networks. • Perform break-fix tasks as necessary to keep systems running smoothly. • Apply your technical aptitude and initiative to continually improve our IT support services.

Help Desk Analyst We are in search of a Help Desk Analyst to join our team, located in Philadelphia, Pennsylvania. In the technology industry, this role will involve providing technical support and assistance to our clients. This is a long-term contract employment opportunity that offers a dynamic and collaborative work environment. Responsibilities: • Provide assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Proficient in Android Development and able to assist in troubleshooting Android devices. • Utilize Cisco and Citrix Technologies to resolve technical issues. • Manage and monitor customer accounts, ensuring optimal performance and user satisfaction. • Maintain an in-depth understanding of Apple devices and Mac computers to provide comprehensive support. • Use Microsoft and Active Directory in managing user accounts and providing network access. • Handle computer hardware issues, including troubleshooting and repairing. • Oversee Configuration Management to ensure system security and efficiency. • Manage deployments, including software installation and updates.

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in ALLENTOWN, Pennsylvania. In this role, you will be the first contact for users, assisting with a variety of hardware, software, and network issues. You will be responsible for monitoring, troubleshooting, and maintaining infrastructure and applications that support both internal and client business operations. This role requires strong problem-solving skills, technical expertise, attention to detail, and a commitment to delivering exceptional support in a fast-paced environment. Responsibilities: • Manage Service Desk escalations through a ticketing system • Provide both remote and on-site troubleshooting for hardware and software support • Ensure the accurate documentation of incidents, including detailed steps and resolutions, in the ticket system • Support the onboarding process through the creation of accounts and configuration of hardware • Handle a variety of user support issues, ranging from hardware and software to network and account management • Diagnose and resolve hardware and software problems, referring complex networking problems to appropriate teams • Provide on-site technical support, which includes the installation and repair of workstations and related software/hardware • Ensure full connectivity of desktop and other networked peripherals through basic network support • Travel to client sites as necessary to provide support • Collaborate with the IT team on special projects and proactively identify opportunities for improvement • Maintain detailed time tracking for work completed • Document IT processes, configurations, and troubleshooting steps in a clear and accurate manner • Provide after-hours support as required, including nights and weekends.

Help Desk Analyst We are in the process of expanding our team with the addition of a Help Desk Analyst. Situated in New Holland, Pennsylvania, the candidate will be immersed in a dynamic environment where they will serve as a pivotal point of contact for end-users who require technical assistance. The role involves offering high-quality support through various channels such as phone, email, or a ticketing system. Responsibilities: • Act as the first point of contact for end-users needing technical assistance • Resolve basic issues concerning computers, applications, systems, devices, access, and performance • Utilize the ticketing system for documenting, tracking, and resolving reported problems • Guide users on preventive measures and best practices to avoid similar issues in the future • Elevate unresolved issues to the appropriate support teams or levels for further assistance • Assist in software installations, upgrades, user profile setups, and resetting passwords • Ensure compliance with service level standards for response times and quality • Troubleshoot computer hardware, software, and network issues • Manage user administration, password resets, and technical troubleshooting • Offer clear and effective guidance to end-users through strong communication skills.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in Wilmington, Delaware. In this role, you will be assisting with device support, managing accounts, and providing excellent customer service in the tech industry. This is an on-site position where you'll utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, and more. Responsibilities: • Provide efficient support for various devices including Android, Mac, and Apple Devices • Utilize Microsoft and Excel for account management and data processing • Handle account creation and removal in a timely and accurate manner • Apply knowledge of Cisco and Citrix Technologies to troubleshoot and resolve issues • Ensure proper configuration management and deployment of computer hardware • Use Active Directory for account management and access control • Assist with Windows 10 issues and provide necessary updates • Maintain accurate customer records and respond to customer inquiries promptly • Monitor customer accounts and take appropriate action when needed.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

Help Desk Manager We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery. Responsibilities• Oversee a team of service desk technicians, providing mentorship and direction• Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner• Refine and develop IT support processes for optimal service delivery• Collaborate with other departments to enhance the efficiency of IT services• Track performance metrics and instigate continuous improvement initiatives• Utilize ITSM and active directory in managing and troubleshooting IT issues• Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies• Provide deskside support and manage computer hardware issues.

Help Desk Manager Key Responsibilities: • Lead and mentor a remote team of helpdesk technicians, ensuring optimal performance, productivity, and customer service. • Develop a 'follow the sun' support strategy that leverages time zone differences. • Foster a culture of continuous improvement and knowledge sharing within the team. • Establish performance metrics, conduct evaluations, and create training programs. • Identify opportunities for automation to enhance efficiency, reduce response times, and improve service quality. • Implement and oversee automated systems for ticket routing, escalations, and reporting. • Evaluate and incorporate AI-driven solutions, such as chatbots, for handling common requests. • Collaborate with external partners on custom or internal automation solutions. • Lead the development and enhancement of self-service portals, knowledge bases, and FAQs. • Analyze usage data to spot trends and optimize self-service resources. • Collect feedback from users to ensure resources align with their needs. • Assess and refine helpdesk workflows and processes. • Standardize procedures to maintain consistency and reliability in service delivery. • Align helpdesk operations with industry best practices and organizational goals. • Utilize analytics tools to track KPIs, including resolution times, customer satisfaction, and adoption rates. • Prepare reports to communicate progress, challenges, and recommendations to management. • Collaborate with IT teams, project managers, and other departments to integrate automation and self-service into broader IT strategies. • Simplify complex technical concepts and present them in an understandable manner for non-technical stakeholders.

Desktop Support Analyst We are offering a long-term contract employment opportunity in the higher education industry for a Desktop Support Analyst based in Philadelphia, Pennsylvania. As a Desktop Support Analyst, you will be primarily involved in the deployment and installation of new devices, along with maintaining interaction with users. Responsibilities: • Facilitate the deployment of new devices efficiently • Handle the task of imaging as part of the device deployment process • Engage in the replacement of existing devices as required • Install new devices as part of the overall deployment procedure • Maintain detail oriented interaction with users including, but not limited to, nurses, doctors, etc. • Ensure the smooth operation of Microsoft Windows on the deployed devices.

Network Administrator We are offering an exciting opportunity in the Wholesale Distribution industry, specifically for a Network Administrator. As a Network Administrator, you'll be involved in a variety of tasks, including network and security management, database administration, and other duties involving IT asset management and compliance. Responsibilities: • Overseeing network security, including the development and maintenance of network configurations.• Handling network performance issues and ensuring accessibility for users.• Implementing network security controls as needed.• Managing site-to-site VPNs as part of the network and security tasks.• Installation, configuration, and maintenance of DBMS such as MySQL, SQL Server, Progress, and Oracle.• Conducting regular database backups, recovery, and maintenance to ensure data integrity.• Monitoring database performance and optimizing queries to enhance efficiency.• Implementing and overseeing database security measures.• Troubleshooting any database-related issues and providing technical support for users.• Participating in Help Desk Operations, including supervision, scheduling, and remediation actions.• Managing IT assets, including hardware, software, and equipment.• Ensuring compliance with software licensing, policies, and procedures.• Keeping up with emerging products, services, and protocols to assess potential installation and/or impact.

Customer Support Specialist Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving. What you get to do everyday· Fulfill customer inquiries· Account Management· Troubleshoot software/hardware issues· Build strong customer relationships· Review and analyze customer feedback· Execute remote desktop sessions for troubleshooting· Maintain customer accounts· Document hardware issues· Troubleshoot data performance inquiries· Complete the RMA process

Desktop Support Analyst We are offering a long-term contract employment opportunity for a Desktop Support Analyst in Philadelphia, Pennsylvania. This role is crucial within our team, with the main function being to assist with a Windows 11 Migration. The Desktop Support Analyst will be responsible for tasks including assisting with computer breakdowns and installations, intake calls for IT issues, and providing hands-on assistance carrying equipment to various locations in the building. Responsibilities: • Oversee the migration to Windows 11 across the organization • Handle IT-related queries and issues via intake calls • Assist in the breakdown and installation of computer systems • Provide physical assistance in moving equipment around the premises • Apply skills in Android Development, Cisco Technologies, Citrix Technologies, and Computer Hardware • Utilize knowledge of Dell Technologies and Active Directory to maintain and troubleshoot systems • Manage and support Apple Devices within the organization • Implement Backup Technologies for data protection and recovery • Perform Configuration Management to ensure system stability and efficiency.

Director of LMS & Tech Support We are seeking a Director of Learning Management System (LMS) and Technical Support, based in West Conshohocken, Pennsylvania. This role primarily involves leading the strategic management and daily operations of our LMS and technical support services. You will be responsible for ensuring smooth user experiences, comprehensive reporting, and system optimization. Additionally, you will manage the IT Service Desk to provide high-quality technical support. Responsibilities: • Lead the IT Service Desk operations to ensure prompt resolution of technical issues related to LMS • Provide guidance, performance management, and detail oriented development to direct report(s) • Analyze training data to generate insights and enhance LMS performance • Develop policies, govern, and automate LMS processes • Utilize strong problem-solving skills to address technical support issues and user adoption challenges • Collaborate effectively with IT, HR, L& D, and leadership teams • Uphold high service standards, ensuring a customer-first approach in all LMS and technical support interactions • Demonstrate excellent customer service skills, including responsiveness, detail oriented approach, and proactive issue resolution • Manage complex IT issues, addressing complaints and resolving problems effectively • Implement data-driven decision-making through custom reports and analytics

Front Desk Coordinator We are looking to onboard a Part-Time Front Desk Coordinator in our Somerset, New Jersey office. This role provides an excellent opportunity for individuals who are adept at administrative tasks and have a knack for providing outstanding customer service. As a Front Desk Coordinator, you will be the first point of contact for our visitors and will be responsible for delivering an excellent first impression, along with managing various administrative tasks. Responsibilities: • Answering multi-line phone system and directing calls to the appropriate departments• Providing concierge services to visitors and ensuring their needs are met promptly• Handling administrative tasks such as data entry and organizing files efficiently• Utilizing Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks• Maintaining a high level of customer service and resolving customer inquiries professionally• Assisting in the processing of customer applications and maintaining accurate customer records• Leveraging interpersonal skills to interact effectively with team members and customers• Ensuring the front desk is neat, presentable, and equipped with all necessary supplies• Greeting and welcoming guests as soon as they arrive at the office, ensuring a positive visitor experience.

Desktop Support Analyst We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies. Responsibilities • Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements. • Monitoring, reporting, and resolving any environmental, health, and safety issues that arise. • Coordinating corrective and preventive actions to address safety concerns within the workplace. • Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies. • Administering the environmental, health, and safety audit program, including aspects of industrial hygiene. • Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies. • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations. • Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies. • Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership. • Supporting our broader sustainability strategy to ensure the site meets company objectives.

Lead Systems Administrator We are in the process of expanding our team in HORSHAM, Pennsylvania, and are currently searching for a Lead Systems Administrator to join our IT Consulting firm. In this role, you will be the cornerstone of our cloud-based operations, addressing escalated helpdesk challenges and ensuring smooth operations. Responsibilities: • Guide the Service Desk team's daily activities and manage unplanned operations • Provide mentorship to existing team members on procedural and technical tasks • Deliver 2nd and 3rd level support for our cloud-based, remote, and on-site server and desktop environments • Guarantee all infrastructure solutions and operational activities adhere to the organization's established security and operating policies • Take part in innovative engineering projects that drive the organization forward • Conduct regular IT operational tasks and proactively validate the health of the environment • Report and escalate support trends to enhance service delivery • Identify opportunities to improve the health of the environment or service delivery through process improvement or continual development of runbooks • Be available on-call for production support and perform other required duties.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in Bridewater, NJ. This role is within the IT industry and primarily focuses on providing technical assistance and support related to computer systems, hardware, and software. The individual will be tasked with diagnosing and resolving technical issues, maintaining equipment, and ensuring optimal performance for end-users within the organization. Responsibilities:• Respond to user-reported issues via phone, email, or ticketing system, providing timely and efficient resolution.• Install, set up, and configure desktops, laptops, printers, and other peripheral devices.• Monitor system performance, troubleshoot slowdowns or outages, and ensure optimal performance.• Perform routine maintenance and upgrades on computer systems and equipment.• Document incidents, problems, and resolutions for future reference and continuous improvement.• Collaborate with IT teams to resolve complex issues, ensuring a unified approach to problem-solving.• Educate users on basic troubleshooting and system use, providing guidance on best practices for maintaining system security.• Manage inventory of hardware and software assets, ensuring adequate resources for organization's needs.• Escalate unresolved problems to higher-level support or vendors as necessary.• Ensure proper functioning of security tools such as antivirus software.

Full Stack Developer We are offering an exciting opportunity for a Full Stack Developer to join our team in the Financial Services industry, based in Princeton, New Jersey. In this role, you will be deeply involved in the design, development, and implementation of systems that support various complex operational functions. You will also have a direct collaboration with business users, providing hands-on application development and ensuring high-quality and efficient web applications. Responsibilities: • Collaborate directly with business users for the analysis and assessment of business and system requirements across various functional disciplines. • Design, develop and implement systems that support trading, help desk, surveillance, clearing, business intelligence, finance, and other complex middle and back office operational systems. • Participate in hands-on application development, demonstrating a strong desire to be in-the-code. • Define the back-end REST APIs for the features of the services being built. • Employ your expertise in core Java and JEE technologies, and your in-depth knowledge of one or more application frameworks such as Spring Boot. • Utilize your skills in web development tools and languages such as Angular, HTML5, CSS, and Javascript. • Work on complex database design and SQL tasks. • Handle Linux and shell scripting tasks. • Work with the team to define test cases, and write unit, integration, and end-to-end tests. • Adhere to industry-standard architecture design methodologies and processes. • Display strong written and oral communication skills, being self-directed and motivated to work in a fast-paced team-oriented environment.

Front Desk Coordinator We are hiring for an Adminsitiative Assistant in the Lancaster PA County area! Responsibilities: • Professionally welcome and direct clients and visitors upon arrival.• Efficiently manage incoming calls, including directing to the appropriate parties and taking messages as required.• Coordinate scheduling for client appointments and maintain calendars for staff members.• Ensure proper organization and filing of crucial documents such as tax returns, client records, and invoices.• Generate, print, and distribute correspondence such as emails, memos, and mailings.• Assist with administrative tasks, including data entry and updating client information in the database.• Utilize Microsoft Word for various tasks and maintain organized files.

Leasing Coordinator We are seeking a detail-oriented Front Desk Coordinator to join our team in the Real Estate Developers industry, located in Trenton, NJ. Your primary responsibilities will include providing administrative support, managing customer-related inquiries, and ensuring the precise and timely processing of applications and work orders. This position offers a long-term contract employment. Responsibilities: • Act as the first point of contact for customers, ensuring a welcoming and detail-oriented atmosphere.• Effectively manage incoming inquiries, providing accurate and prompt responses.• Help customers with their applications, ensuring all details are accurately captured and processed.• Offer comprehensive administrative support to the Property Manager, contributing to the seamless operation of the business.• Handle work orders efficiently, ensuring all customer requests are addressed promptly and appropriately.• Use Microsoft Office Suite (Word, Excel, Outlook) to maintain and organize files, and perform data entry tasks.• Operate a multi-line phone system, managing calls in a detail-oriented and efficient manner.• Uphold a high standard of customer service, addressing customer needs and resolving their inquiries.• Use Yardi software for various administrative and customer service tasks.• Use strong interpersonal skills to establish and maintain positive relationships with customers and team members.

Customer Service Representative We are offering a permanent employment opportunity for an organized and detail-oriented Customer Service Representative in Reading, Pennsylvania. As a Customer Service Representative, you will be responsible for managing customer communications, maintaining precise customer records, scheduling appointments, and resolving customer inquiries. Your role will also involve navigating multiple computer systems and applications while providing superior customer service. Responsibilities: • Efficiently process customer credit applications • Maintain comprehensive and accurate customer credit records • Manage incoming and outgoing telephone calls professionally • Schedule and confirm appointments as per business requirements • Utilize Microsoft Office Suite for various tasks • Navigate multiple computer systems and applications for customer service purposes • Resolve customer inquiries promptly and effectively • Utilize strong problem-solving and analytical skills to enhance customer service • Coordinate schedules to ensure smooth operations • Work in a call center environment, taking necessary action on customer accounts when required.

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative based in New Holland, Pennsylvania. In this role, you will be expected to handle inbound calls, provide exceptional customer service, and perform data entry tasks in a call center environment. Responsibilities • Addressing and resolving customer inquiries and complaints• Handling inbound calls effectively• Maintaining and updating customer records accurately• Conducting data entry tasks and maintaining customer information• Escalating calls to next tier of support as needed• Using database software to track, record, and report customer interactions• Ensuring all email correspondence with customers are handled professionally• Regularly monitoring customer accounts and taking necessary actions

Executive Assistant We are offering a permanent employment opportunity for an Executive Assistant in WYOMING, Pennsylvania, United States. This role is centered within the banking industry and will be situated in an office environment. As an Executive Assistant, you will be required to provide comprehensive support to executives, including calendar management and front desk duties. You will also assist with site, facilities, and security tasks as needed. Responsibilities: • Manage and maintain the calendar for one executive, ensuring all appointments and meetings are accurately scheduled. • Provide moderate calendar support for an additional two executives as necessary. • Perform front desk duties such as receiving packages, signing for subpoenas, and coordinating events and large meetings. • Communicate effectively with hotels concerning invoices and other related matters. • Assist with tasks related to site maintenance, facilities management, and security as needed. • Use a variety of software tools including Office Suite, Workday, ServiceNow, and vehicle website for company car management. • Solve problems proactively and demonstrate a detail-oriented approach to all tasks. • Efficiently manage customer relationships using CRM tools. • Conduct conference calls and manage correspondence effectively. • Utilize timekeeping systems such as Kronos and About Time for accurate record keeping.

Customer Service Representative Do you thrive on delivering exceptional experiences to customers? As a Customer Service Representative, you'll play a vital role in ensuring customer satisfaction, resolving inquiries, and supporting our mission of excellence. Robert Half is looking for enthusiastic, detail-oriented individuals who enjoy engaging with people and solving problems. Responsibilities:<ul><li>Interact with customers via phone, email, or live chat to address inquiries, concerns, and requests.</li><li>Provide accurate information about products and services, resolving issues efficiently while maintaining a professional demeanor.</li><li>Track and update customer profiles, orders, or service tickets through the company's CRM or other software tools.</li><li>Escalate unresolved queries to supervisors or the appropriate departments for timely resolution.</li><li>Collaborate with team members to improve customer care processes, providing feedback to help refine workflows.</li><li>Maintain a thorough understanding of company policies, services, and product offerings to better assist customers.</li><li>Consistently meet or exceed performance metrics, including response time, satisfaction ratings, and issue resolution rates.</li></ul>