We are looking for an IT & Business Systems Analyst to join our team in Oyster Bay, New York. In this role, you will play a key part in bridging technology and business needs by optimizing systems, improving workflows, and supporting IT operations. The ideal candidate will have a strong background in business analysis, system coordination, and technical problem-solving.<br><br>Responsibilities:<br>• Collaborate with stakeholders to identify, analyze, and document requirements for software projects and system enhancements.<br>• Manage and enhance the Kace ticketing system, focusing on workflow optimization and reporting.<br>• Assess and recommend technology solutions in collaboration with the IT Manager and external vendors.<br>• Coordinate system implementations, lead user training sessions, and create comprehensive documentation to support users.<br>• Partner with the Manufacturing Process Analyst to align IT strategies with operational workflows.<br>• Develop and maintain standardized IT processes, ensuring clear communication and efficient workflows across teams.<br>• Oversee the management and organization of SharePoint content and structure to improve usability.<br>• Identify opportunities for automation using Microsoft tools and third-party applications, and implement solutions.<br>• Work with external vendors to enhance website content management systems.<br>• Provide backup support for desktop and end-user IT-related issues to ensure seamless operations.
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
We are looking for an experienced Systems Administrator to join our team in New York, New York. This role is vital to ensuring smooth IT operations, supporting end-users, and maintaining system functionality across various platforms. You will play a key role in providing technical support, managing systems, and collaborating with cross-functional teams to uphold operational excellence.<br><br>Responsibilities:<br>• Act as the primary point of contact for IT support, addressing desktop, hardware, mobile device, and application issues with advanced troubleshooting.<br>• Provide tailored IT assistance to senior leadership and executives, ensuring high levels of discretion and professionalism.<br>• Facilitate onboarding and offboarding processes, deliver user training, and offer guidance on IT systems and tools.<br>• Support and maintain audio/visual technologies for meetings and conference rooms, including platforms like Microsoft Teams and Zoom.<br>• Deploy, configure, and maintain end-user devices such as desktops, laptops, mobile devices, and printers, ensuring compliance with security standards.<br>• Administer user accounts, mailboxes, licenses, and permissions through Microsoft 365 and Entra ID.<br>• Manage shared folder permissions and file system access controls to ensure proper data governance.<br>• Monitor endpoint performance, apply patches, and address security compliance issues in line with organizational policies.<br>• Document system configurations, procedures, and operational standards to maintain accurate records.<br>• Collaborate with vendors and service providers for escalations, licensing, and hardware repairs.
Our company is seeking a highly skilled and motivated Systems Engineer to join our technology team in New York City. This is an exciting opportunity for a proactive IT detail oriented to play a critical role in maintaining and optimizing our IT infrastructure. Job Summary: As a Systems Engineer, you will be responsible for supporting, maintaining, and enhancing our IT systems to ensure seamless operation and exceptional reliability. Your knowledge and experience will help drive our technical initiatives and support our end-users efficiently. Responsibilities: Manage and maintain IT infrastructure including servers, storage systems, network devices, and all related components. Monitor system performance, promptly troubleshoot issues, and ensure high system availability and reliability. Configure and administer Azure cloud services (virtual machines, storage, networking, security). Oversee Windows Server environments (2016/2019/2022): installation, configuration, and ongoing maintenance. Manage Active Directory, including user accounts, group policies, security permissions, and domain services. Perform virtualization tasks using VMware: provisioning servers, managing virtual machines, and resolving escalated issues. Administer Barracuda Backups Appliance and support data backup and recovery processes. Maintain SAN Nimble storage systems to ensure performance and continuity. Collaborate with teams to implement and manage secure file transfer solutions (MFT, SFTP). Conduct system upgrades, patching schedules, and security updates based on best practices. Provide timely technical support to end-users, resolving issues related to hardware, software, and network connectivity. Create and maintain robust documentation for system configurations, operational procedures, and troubleshooting processes.
We are looking for a skilled Business Analyst to serve as a key liaison between business stakeholders and IT teams, ensuring the efficient use of SAP S/4HANA modules. This role requires a proactive individual who can oversee system stability, manage vendor relationships, and provide functional support to enhance business processes. Based in Stamford, Connecticut, you will play an integral role in driving operational excellence and delivering measurable improvements to the organization.<br><br>Responsibilities:<br>• Serve as the primary point of contact for assigned SAP S/4HANA modules, including Financial Accounting & Controlling (FI CO), Materials Management (MM), Sales and Distribution (SD), and Group Reporting.<br>• Ensure the stability and consistency of SAP processes across the organization.<br>• Lead and mentor internal SAP specialists, aligning their efforts with business priorities.<br>• Review and validate incident reports, fixes, and change requests proposed by external SAP providers.<br>• Collaborate with stakeholders to gather business requirements and translate them into detailed functional specifications.<br>• Support initiatives aimed at analyzing, harmonizing, and improving business processes.<br>• Coordinate SAP-related activities, ensuring readiness for system go-lives and smooth transitions.<br>• Maintain compliance with IT governance and change management standards for SAP changes.<br>• Manage integrations between SAP and related systems, such as HR platforms and third-party applications.<br>• Act as the primary functional liaison with SAP partners and escalate risks or issues to IT leadership when necessary.
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
<p><strong>Overview</strong></p><p>The Epic Cadence & Prelude Analyst serves as a senior subject matter expert responsible for the design, configuration, testing, and implementation of complex, cross-functional patient access initiatives. This role ensures alignment across operational, clinical, and financial workflows to deliver a cohesive, high-performing patient access platform.</p><p>Partnering with enterprise architecture, clinical operations, and revenue cycle teams, the Analyst drives front-end optimization, ensuring accurate registration, compliant billing, and seamless data integration. This individual also contributes to governance, change management, and ongoing innovation within patient access workflows.</p><p><strong> </strong></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead cross-functional initiatives across Cadence and Prelude to deliver end-to-end patient access solutions </li><li>Design, execute, and oversee comprehensive testing strategies, including validation and regression frameworks </li><li>Drive release planning and ensure quality delivery for all Cadence and Prelude enhancements </li><li>Act as a primary liaison between technical teams and operational stakeholders, translating business needs into system solutions </li><li>Establish and promote best practices for system configuration and workflow design </li><li>Identify and implement process improvements across patient access functions </li><li>Mentor and guide junior analysts, supporting team development and knowledge sharing </li><li>Facilitate design sessions and stakeholder meetings across multiple functional areas </li></ul><p><br></p>
<p>We are looking for a detail-oriented T&E Analyst to join our team in Hudson County, New Jersey. In this role, you will handle high-volume travel and expense processing while ensuring accuracy and compliance with company policies. The ideal candidate will have experience with Concur systems and be adept at managing cost allocations and expense reporting.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the processing of high-volume travel and expense reports, ensuring accuracy and compliance with organizational policies.</p><p>• Utilize Concur systems to manage travel and expense submissions efficiently.</p><p>• Perform detailed cost allocation and analysis to support financial reporting and budgeting.</p><p>• Collaborate with various departments to address discrepancies and provide solutions for expense-related inquiries.</p><p>• Prepare and maintain accurate records for expense reporting and fund allocation.</p><p>• Conduct regular audits to ensure all expense reports meet company and regulatory standards.</p><p>• Provide training and support to staff on T&E policies and Concur system usage.</p><p>• Identify opportunities for process improvements and implement solutions to enhance efficiency.</p><p>• Generate and analyze expense-related data to assist in financial decision-making.</p>