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5 results for Customer Experience Specialist in Palm Springs, CA
- Joshua Tree, CA
- onsite
- Temporary / Contract
- 18.2115 - 23 USD / Hourly
- We are looking for a Customer Experience Specialist to support customers in a California location with a wide range of account and service needs. This Long-term Contract position is ideal for someone who enjoys delivering clear guidance, resolving service concerns, and creating positive experiences across phone and written communication. The person in this role will help customers navigate billing, account maintenance, assistance programs, and service requests while ensuring interactions are handled accurately and professionally.<br><br>Responsibilities:<br>• Provide responsive support to customers by answering questions related to billing, rate structures, account activity, and general service inquiries.<br>• Manage account lifecycle transactions, including opening new accounts, updating existing customer information, and closing services when requested.<br>• Process service activation and disconnection requests while ensuring all required steps are completed accurately and on time.<br>• Explain credit-related guidelines, payment expectations, and available customer assistance options, including programs for customers with relevant financial need.<br>• Investigate concerns related to unusually high usage, communicate findings clearly, and assist with customer outreach when notification is required.<br>• Support customers and stakeholders with questions tied to development-related service requests and associated processes.<br>• Carry out lock-off activities for delinquent water accounts in accordance with applicable regulations, policies, and legal requirements.<br>• Prepare and send customer correspondence regarding account standing, including notices for missed payments, returned payments, and payment arrangements.
- 2026-10-13T00:00:00Z
- San Bernardino, CA
- onsite
- Temporary / Contract
- 23 - 23 USD / Hourly
- Member Services Representative / Healthcare Customer Service Representative Position Summary We are seeking a customer-focused Member Services Representative to provide exceptional support to health plan members. This role serves as the primary point of contact for members, assisting with inquiries related to benefits, eligibility, claims, provider networks, and healthcare coverage. The ideal candidate will possess strong communication skills, healthcare customer service experience, and the ability to navigate multiple systems while maintaining compliance with HIPAA regulations. Key Responsibilities Answer high-volume incoming calls from health plan members in a detail oriented and courteous manner. Provide accurate information regarding benefits, eligibility, claims status, provider networks, and healthcare coverage. Assist members in resolving issues, escalating concerns when appropriate, and ensuring timely follow-up. Explain plan policies, procedures, and available healthcare services in a clear and understandable manner. Document all member interactions accurately within CRM and related systems. Research and resolve member inquiries while maintaining established service levels. Collaborate with internal departments, providers, and claims teams to facilitate issue resolution. Maintain compliance with HIPAA regulations, company policies, and confidentiality requirements. Deliver exceptional customer service while demonstrating patience, empathy, and professionalism. Perform data entry and administrative duties related to member account updates and case documentation. Key Skills Customer Service Inbound Call Center Healthcare Support Insurance Verification Claims Inquiry Resolution Benefits & Eligibility CRM Systems Data Entry HIPAA Compliance Problem Solving Communication Skills Attention to Detail Member Relations Multitasking
- 2026-10-08T00:00:00Z
- Valley Center, CA
- onsite
- Temporary / Contract
- 24 - 28 USD / Hourly
- <p>A growing professional services company is seeking a <strong>Customer Service Representative</strong> to join its client support team. This position is less of a traditional call-center role and more focused on building relationships, managing client requests, coordinating internally, and making sure customers receive timely answers. You’ll be the person clients can count on when they need help — whether that means answering a question, coordinating with another department, researching an issue, or simply following up when you said you would.</p><p><strong>Responsibilities:</strong></p><ul><li>Serve as a primary point of contact for assigned customers</li><li>Respond to phone and email inquiries</li><li>Research customer questions and provide accurate answers</li><li>Track requests from beginning to resolution</li><li>Coordinate with internal departments to resolve issues</li><li>Schedule appointments, services, or follow-up calls as needed</li><li>Maintain detailed customer records</li><li>Update CRM information and account notes</li><li>Process service requests and account changes</li><li>Prepare correspondence and customer documentation</li><li>Monitor outstanding requests and proactively follow up</li><li>Escalate complex issues to the appropriate team member</li><li>Identify opportunities to improve the customer experience</li><li>Assist with general administrative projects</li></ul>
- 2026-10-02T00:00:00Z
- San Bernardino, CA
- onsite
- Temporary / Contract
- 19 - 23 USD / Hourly
- <p>A company in the medical and insurance industry is seeking a detail-oriented Customer Service Representative. This role involves answering insurance-related calls and providing accurate, professional support in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Answer incoming calls and assist with insurance-related questions.</li><li>Gather and accurately document caller information.</li><li>Route inquiries to the appropriate department when needed.</li><li>Manage a high volume of calls while maintaining professional customer service.</li><li>Maintain confidentiality when handling personal and insurance information.</li></ul><p><br></p>
- 2026-10-09T00:00:00Z
- San Bernardino, CA
- onsite
- Temporary / Contract
- 21.85 - 25.3 USD / Hourly
- We are looking for a detail-oriented Customer Service team member to support day-to-day client interactions for a Contract position based in San Bernardino, California. This role is ideal for someone who communicates clearly, resolves issues efficiently, and helps maintain a positive service experience across multiple touchpoints. The position also calls for technical familiarity with networking environments to assist with customer questions, troubleshooting coordination, and service-related follow-up.<br><br>Responsibilities:<br>• Respond to customer inquiries through appropriate communication channels and provide timely, accurate updates on service-related matters.<br>• Investigate reported concerns, document key details, and coordinate with internal teams to drive issues through resolution.<br>• Maintain organized service records, ensuring customer interactions and outcomes are tracked clearly and consistently.<br>• Explain products, service processes, and technical information in a way that is easy for customers to understand.<br>• Support customers with basic troubleshooting coordination involving networking equipment and connectivity-related questions.<br>• Work closely with cross-functional teams to escalate complex cases and help ensure a smooth customer experience.<br>• Monitor open requests and follow up proactively so customers remain informed on progress and next steps.
- 2026-10-09T00:00:00Z