<p>We’re looking for a hands-on IT Support Specialist to provide front-line (Tier 1) support across a modern Microsoft environment. You’ll resolve end-user incidents in the field and via remote tools, manage tickets through Zoho ManageEngine, and keep our workforce productive across Windows 11 devices, M365 GCC apps, and RingCentral communications.</p><p><br></p><p>What You’ll Do</p><ul><li><strong>Front-Line Support (Tier 1):</strong> Triage, troubleshoot, and resolve first-contact issues for ~550 users (hardware, OS, M365 apps, printers, basic network/connectivity, and RingCentral).</li><li><strong>Ticket Management:</strong> Log, categorize, prioritize, and close tickets in <strong>Zoho ManageEngine</strong>; follow SLAs and escalate appropriately.</li><li><strong>Device Support:</strong> Image, deploy, and maintain <strong>Windows 11</strong> laptops/desktops; perform basic peripheral and printer support.</li><li><strong>Account Administration:</strong> Perform basic user administration in <strong>Microsoft 365 GCC</strong> (password resets, license checks, group membership) per policy.</li><li><strong>Voice/UC Support:</strong> Handle Tier 1 issues for <strong>RingCentral</strong> (softphone setup, call quality checks, device pairing).</li><li><strong>Field Work:</strong> Provide deskside support, conference room/AV setup, and on-site troubleshooting as needed.</li><li><strong>Documentation:</strong> Update knowledge base articles, ticket notes, and asset records; contribute to How-To guides for end users.</li><li><strong>Customer Experience:</strong> Deliver clear, friendly communication; set expectations; follow through on resolutions.</li></ul><p><br></p>
We are looking for a detail-oriented Client Services Representative to join our team in Winter Park, Florida. In this role, you will be responsible for supporting executive leadership, managing administrative workflows, and ensuring the office operates smoothly and efficiently. The ideal candidate will excel in organization, critical thinking, and effective communication.<br><br>Responsibilities:<br>• Coordinate and oversee daily office operations, including scheduling, vendor management, mail services, and facility coordination.<br>• Maintain organized records for vendor contracts, service agreements, and document retention systems.<br>• Assist in preparing agendas, minutes, and materials for internal meetings, board sessions, and committee gatherings.<br>• Support compliance efforts by collecting data, preparing reports, and responding to examiner requests.<br>• Manage marketing communications processes and ensure timely delivery.<br>• Facilitate onboarding and offboarding processes, including equipment setup and system access.<br>• Collaborate with IT providers to address office technology needs and troubleshoot system issues.<br>• Process client transactions, maintain financial reports, and ensure accurate documentation.<br>• Research and resolve client concerns while delivering exceptional service.<br>• Plan and coordinate employee appreciation events and social activities.
<p>We are looking for a motivated and detail-oriented Collections Clerk to join our team in Orlando, Florida. In this contract role, you will play a key part in managing collection processes and ensuring timely payments from customers. This position is ideal for someone with excellent communication skills and a keen ability to handle data efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Contact customers to follow up on overdue payments and resolve outstanding balances with attention to detail.</p><p>• Manage both commercial and consumer collection accounts, ensuring compliance with company policies.</p><p>• Maintain accurate records of collection activities and update account information regularly.</p><p>• Collaborate with internal teams to address billing discrepancies and provide solutions.</p><p>• Utilize Microsoft Office tools to organize data and prepare reports on collection progress.</p><p>• Conduct cold calls to customers when necessary to initiate payment discussions.</p><p>• Provide exceptional customer service by addressing inquiries and concerns related to billing and payments.</p><p>• Perform data entry tasks with precision to ensure accurate tracking of collection activities.</p><p>• Monitor accounts for potential credit risks and escalate issues as needed.</p><p>• Stay informed about collection processes and industry practices to improve efficiency.</p>
We are looking for a skilled Contracts Specialist or Paralegal with expertise in architecture, engineering, or construction contracts to join our team in Deland, Florida. This long-term contract position offers an opportunity to play a vital role in reviewing and managing service agreements while ensuring compliance with risk management standards. The ideal candidate will bring a strong background in contract analysis, legal research, and negotiation strategies.<br><br>Responsibilities:<br>• Analyze and assess various contract documents, including NDAs, teaming agreements, solicitations, client agreements, and subconsultant agreements.<br>• Implement established risk management protocols and adapt review strategies to meet client and legal requirements.<br>• Examine solicitation documents to identify key contractual obligations, restrictions, and opportunities for clarification.<br>• Assist administrative staff in evaluating solicitation forms and completing necessary documentation.<br>• Conduct legal research to interpret statutory obligations related to indemnification, liability, and defense for design experts.<br>• Edit and redline contracts while drafting clear explanations for proposed changes.<br>• Apply knowledge of liability insurance to contract reviews and risk assessments.<br>• Communicate effectively with internal teams, clients, prime consultants, and subconsultants to facilitate contract negotiations.<br>• Ensure all agreements align with organizational standards and statutory regulations.<br>• Provide guidance and support during contract negotiations to resolve discrepancies and clarify terms.
<p><br></p><p><br></p><p>Responsibilities:</p><p>• Perform general administrative duties, including document editing, printing, and handling paperwork.</p><p>• Manage communications and documentation using Microsoft Word, Outlook, and Excel.</p><p>• Utilize Adobe Creative Suite tools, such as InDesign and Photoshop, to support graphic design and layout needs.</p><p>• Work with provided design templates to produce marketing materials and other deliverables.</p><p>• Assist in planning and coordinating events, including broker meetings and photography sessions.</p><p>• Organize workspaces and maintain an efficient office environment.</p><p>• Provide client-facing support by assisting visitors with sign-in, paperwork, and answering inquiries.</p><p>• Collaborate with brokers and other stakeholders to ensure seamless event execution and office operations.</p><p>• Ensure all tasks are completed accurately and promptly, supporting the overall success of the team.</p>
