<ul><li>Schedule and dispatch drivers, technicians, or service personnel</li><li>Monitor routes, job progress, and service timelines</li><li>Communicate with customers, internal teams, and field staff regarding updates</li><li>Handle urgent scheduling changes and resolve delivery or service issues</li><li>Maintain accurate dispatch logs, reports, and service records</li><li>Ensure compliance with company procedures and safety standards</li></ul><p><br></p>
We are looking for a detail-oriented Dispatcher to support daily delivery operations in New York. This contract position with potential for a permanent opportunity is centered on coordinating routes, monitoring driver activity, and keeping the site running smoothly throughout each stage of the delivery cycle. The ideal candidate is comfortable working at a desk while also staying visible on the floor, communicating clearly with drivers, and responding calmly in a fast-paced environment.<br><br>Responsibilities:<br>• Coordinate daily operations for a high-volume delivery site by helping manage driver activity, route readiness, and workstation coverage throughout the shift.<br>• Use internal routing and tracking tools to build, adjust, and monitor delivery schedules so drivers can complete their assigned stops efficiently.<br>• Prepare the facility before loadout by receiving inbound trucks, organizing packages, staging routes, and ensuring the site is ready for driver departure.<br>• Support drivers during loadout by handling check-in and check-out, resolving package questions, and reinforcing delivery standards, safety expectations, and compliance practices.<br>• Track drivers after departure, investigate service exceptions, and document unresolved issues for follow-up with the appropriate teams.<br>• Review proof-of-delivery records and photos, identify missing or incorrect documentation, and escalate concerns related to payments, technical problems, or compliance matters.<br>• Reset the floor after dispatch activity, reconcile failed or undelivered packages, and complete end-of-shift handoff reporting for the remote dispatch team.<br>• Assist with package sorting during peak periods when operational demand requires additional on-site support.