IT Helpdesk Technician<br><br>Position Overview:<br>We are seeking a dedicated and customer-focused IT Helpdesk Technician to join our team. The IT Helpdesk Technician will serve as the first point of contact for employees or clients experiencing technical issues. In this role, you will troubleshoot and resolve hardware, software, and network problems, ensuring that end-users receive effective and timely support. This is a great opportunity to work in a dynamic environment where communication skills and a proactive approach to problem-solving are highly valued.<br><br>Key Responsibilities:<br><br>Provide first-level technical support to end-users via phone, email, and in-person interactions.<br>Diagnose and troubleshoot hardware, software, and network issues, escalating more complex problems to higher-level support teams when necessary.<br>Install, configure, and maintain computer systems, software, printers, and other peripherals.<br>Assist users with password resets, software navigation, and general technology-related inquiries.<br>Maintain accurate records of reported issues, actions taken, and resolutions in the helpdesk ticketing system.<br>Perform regular system updates, patches, and backups as directed by the IT team.<br>Educate end-users on best practices for hardware and software usage to minimize recurring issues.<br>Contribute to IT documentation, including creating user guides and maintaining an updated knowledge base.<br>Collaborate with the IT team to identify and implement process improvements to increase helpdesk efficiency.<br>Qualifications:<br><br>Associate degree in Information Technology, Computer Science, or a related field (or equivalent work experience).<br>Previous experience in an IT support or helpdesk role preferred.<br>Strong knowledge of Windows and MacOS operating systems.<br>Familiarity with hardware troubleshooting, including laptops, desktops, and peripherals.<br>Basic understanding of network concepts, such as TCP/IP, DNS, and VPNs.<br>Proficiency in Microsoft Office 365 and common business software.<br>Exceptional communication and interpersonal skills with a customer-oriented mindset.<br>Ability to work both independently and collaboratively in a fast-paced environment.<br>Strong organizational skills with attention to detail and the ability to prioritize tasks.<br>Additional Requirements:<br><br>Availability to occasionally work after hours or weekends to address critical IT issues or to participate in system upgrades.<br>Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.<br>This position offers an excellent opportunity to build your IT skill set while contributing to a growing team and supporting the organization’s day-to-day operations.
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
<p>We are looking for an experienced Systems Administrator to join our team in Greenwich, Connecticut. This role is ideal for someone who is passionate about delivering secure and high-performing IT solutions while making a meaningful impact on the lives of others. As the Systems Administrator, you will play a key role in managing and enhancing our IT infrastructure, ensuring the stability and efficiency of systems critical to our mission. This is to join a small team where you'll be responsible for anything on the help desk up to network and systems support.</p><p><br></p><p>Responsibilities:</p><p>• Handling all InTune maintenance and configuration. </p><p>• Install, configure, and maintain network hardware, including switches, wireless access points, and firewalls, to ensure optimal connectivity.</p><p>• Recommend and deploy Windows-based workstations, laptops, and vendor-provided technology kits tailored to organizational needs.</p><p>• Implement and oversee endpoint protection measures, including patch management, Microsoft Defender, and other cybersecurity tools.</p><p>• Administer Microsoft 365 applications such as Intune, Entra, Exchange Online, SharePoint, and other related platforms.</p><p>• Provide after-hours technical support to address urgent IT needs and uphold system reliability.</p><p>• Manage and troubleshoot printers, copiers, and multifunction devices to ensure smooth operations.</p><p>• Support and upgrade Windows server-based production systems to maintain performance and stability.</p><p>• Advocate for strong cybersecurity practices by educating users, resolving security issues, and collaborating with security partners as needed.</p>
We are looking for an experienced ERP/CRM Consultant to join our team in Fairless Hills, Pennsylvania. In this long-term contract position, you will play a vital role in implementing and optimizing ERP and CRM systems, ensuring seamless alignment with business needs. Your expertise will contribute to the successful execution of strategic initiatives and the delivery of high-quality solutions.<br><br>Responsibilities:<br>• Lead the implementation and customization of ERP and CRM systems to align with organizational requirements.<br>• Collaborate with stakeholders to gather, analyze, and document business requirements.<br>• Develop and execute client-side scripting to enhance system functionality and user experience.<br>• Manage data migration processes, including extraction, mapping, transformation, and validation.<br>• Configure system settings and modules to meet project specifications.<br>• Create and maintain detailed documentation, including Business Requirement Documents (BRDs).<br>• Integrate APIs to enable seamless communication between systems and applications.<br>• Provide technical support and troubleshooting for ERP/CRM systems.<br>• Conduct regular system audits and performance testing to ensure optimal functionality.<br>• Train end-users and provide ongoing support to ensure successful system adoption.
We are looking for a skilled Data Analyst to join our team in Easton, Pennsylvania. This position offers a hybrid work environment and provides an excellent opportunity to contribute to data-driven decision-making within the manufacturing industry. As a long-term contract role, this position is ideal for professionals seeking a stable and collaborative work setting.<br><br>Responsibilities:<br>• Analyze and interpret complex data sets to identify trends, patterns, and actionable insights.<br>• Develop and maintain reports and dashboards using Business Intelligence applications.<br>• Utilize Microsoft SQL to extract, manipulate, and manage data effectively.<br>• Collaborate with cross-functional teams to support data-driven decision-making processes.<br>• Ensure data accuracy and integrity by implementing robust validation procedures.<br>• Provide technical support and training to team members on data tools and processes.<br>• Identify opportunities for process improvement and recommend data-driven solutions.<br>• Assist in the integration of new data systems or tools to enhance analytics capabilities.<br>• Communicate findings and recommendations clearly to stakeholders through presentations and written reports.
We are looking for a skilled Data Engineer to join our team on a long-term contract basis. In this role, you will contribute to the development and optimization of data pipelines, ensuring the seamless integration of platforms and tools. Based in Jericho, New York, this position offers an exciting opportunity to work with advanced technologies in the non-profit sector.<br><br>Responsibilities:<br>• Design and implement scalable data pipelines to support organizational goals.<br>• Develop and maintain data integration processes using tools such as Apache Spark and Python.<br>• Collaborate with cross-functional teams to leverage Tableau for data visualization and reporting.<br>• Work extensively with Salesforce and NetSuite to optimize data flow and system functionality.<br>• Utilize ETL processes to transform and prepare data for analysis and decision-making.<br>• Apply expertise in Apache Hadoop and Apache Kafka to enhance data processing capabilities.<br>• Troubleshoot and resolve issues within cloud-based and on-premise data systems.<br>• Ensure the security and integrity of all data management practices.<br>• Provide technical support and recommendations for system improvements.
<p>We are seeking a highly skilled and proactive <strong>Application Support Manager</strong> to lead the support and maintenance of enterprise applications, with a strong focus on <strong>SAP BusinessObjects (SAP BO)</strong> and other general business systems. The ideal candidate will have deep expertise in <strong>SQL</strong> and a proven ability to manage cross-functional support initiatives. Prior experience in the <strong>pharmaceutical or biotechnology</strong> industry is highly desirable.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the application support function across core business applications, including SAP BO and other enterprise tools.</li><li>Serve as the escalation point for complex application issues, coordinating with internal teams and third-party vendors.</li><li>Drive root cause analysis and implement preventative measures for recurring incidents.</li><li>Oversee and optimize SQL queries and database interactions to ensure application performance.</li><li>Work closely with business stakeholders to understand requirements, provide solutions, and improve application usage and functionality.</li><li>Maintain application documentation, knowledge bases, and standard operating procedures (SOPs).</li><li>Manage a small team or collaborate with offshore/onshore resources, as applicable.</li><li>Participate in system upgrades, patching, and change management processes.</li><li>Ensure compliance with relevant regulatory and data governance standards, especially within a life sciences environment.</li></ul><p><br></p>
We are looking for an Application Support Engineer to join our team in Irvington, New Jersey. In this role, you will play a critical part in ensuring the stability, functionality, and efficiency of hardware, software, and network systems for our customers. The ideal candidate will possess strong technical expertise and a proactive approach to resolving technical challenges and improving processes.<br><br>Responsibilities:<br>• Diagnose and repair hardware issues related to PCs, laptops, and printers.<br>• Troubleshoot and resolve software and network-related problems efficiently.<br>• Administer and maintain Microsoft Windows Server environments and network equipment.<br>• Provide technical consultation to customers, offering solutions tailored to their needs.<br>• Collaborate with internal teams to design projects aimed at enhancing customer systems and workflows.<br>• Document issues and resolutions in ticketing systems to ensure clear communication and record-keeping.<br>• Generate reports and provide status updates on customer IT infrastructure.<br>• Install, test, troubleshoot, and repair hardware and software systems, including desktops, laptops, and network devices.<br>• Monitor incident trends, identify recurring problems, and implement long-term solutions.<br>• Recommend new products and services to optimize customers’ environments and ensure high performance.
We are offering an exciting opportunity in the financial services industry, located in New York, for a Senior Systems Analyst. The role involves technical and functional administration of Workday Financial modules, collaborating with various teams to ensure alignment with organizational goals and compliance standards. <br><br>Responsibilities:<br><br>• Serve as a specialist in Workday Financials, integrating it with internal and third-party systems<br>• Collaborate with stakeholders to translate business requirements into functional and technical specifications<br>• Support the delivery of IT development services across the organization<br>• Oversee the technical administration of Workday, including data loads, troubleshooting, and scheduled tasks<br>• Design and run test plans to confirm that systems meet specified requirements and perform as expected<br>• Develop and maintain documentation for system configurations, processes, and procedures<br>• Monitor and troubleshoot job scheduling issues, ensuring timely execution of critical processes<br>• Create, modify, and support reports and dashboards using tools such as Snowflake and QlikSense<br>• Write and maintain complex SQL queries and scripts to support data analysis, integration, and reporting tasks<br>• Collaborate with developers and architects to design solutions that are scalable, efficient, and compliant with IT best practices<br>• Provide training and mentorship to entry level analysts and business partners.
<ul><li>Provide technical support and innovative cloud solutions in alignment with business objectives, by designing, architecting, maintaining, and operationalizing cloud-based web applications.</li><li>Design, implementing, integrating, maintaining, optimizing, and administering cloud solutions, infrastructures, and platforms.</li><li>Evaluate, test, design, develop, and integrate new cloud technologies and processes to support existing infrastructure and modernization efforts and provides recommendations for future technologies and growth</li><li>Support and maintain existing software functionality; to investigate, analyze and correct identified defects</li><li>Improve the maintainability and performance of existing software through application refactoring</li><li>Independently responsible for the entire lifecycle of medium and large features from design through deployment.</li><li>Perform pull requests / merge requests, branch management, and build and deployments</li><li>Build, deploy, and maintain CI/CD pipelines for multiple stacks</li><li>May serve as a technical lead on projects</li><li>Review technical design documentation and participates in technical reviews</li><li>Create proper documentation for software being built</li></ul><p><br></p>
<p>We are looking for a skilled Data Engineer to join our team in Toms River, New Jersey. In this role, you will design, manage, and optimize data pipelines and repositories, ensuring reliable and accurate data flow across various platforms. You will also collaborate with cross-functional teams to deliver actionable insights and support business intelligence initiatives.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Architect and manage data systems, including data lakes and repositories, ensuring optimal performance and reliability.</p><p>• Monitor and maintain daily data pipelines in Azure, addressing any issues to ensure seamless operations.</p><p>• Develop and enhance data pipelines using Python, Azure Functions, Logic Apps, and Synapse, while integrating new platforms when necessary.</p><p>• Oversee the accuracy and timeliness of data loads into BI models, reconciling discrepancies between Power BI and source reports.</p><p>• Create and refine Power BI dashboards and models to support operational and strategic reporting needs.</p><p>• Administer Power BI workspaces, managing licensing, access permissions, and user security.</p><p>• Provide technical support to Power BI users, assisting with troubleshooting and new dashboard development.</p><p>• Partner with stakeholders to scope and deliver analyses, addressing both recurring and ad hoc business needs.</p><p>• Support financial reporting and performance analysis for Finance and Accounting teams.</p><p>• Build a comprehensive understanding of business processes to deliver valuable strategic insights.</p>
<p><strong>Job Summary</strong></p><p>Join a dynamic Tax Engagement Support Services (TESS) team and play a key role in supporting tax professionals and ensuring the efficient delivery of services. As a TESS Specialist, you will utilize your strong attention to detail, communication skills, and technical aptitude to assist with the preparation, assembly, and processing of tax returns and related documentation. This role is ideal for someone who thrives in a fast-paced environment, is eager to learn new tools and processes, and is committed to supporting a high-performing team.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assemble and print tax return packages using internal software and workflow tools, ensuring all deliverables meet quality and compliance standards.</li><li>Coordinate tax engagement activities including new client setup, tax organizer creation, workpaper scanning (if applicable), delivery tracking, due date management, and workflow reporting.</li><li>Prepare client-facing documents such as engagement letters, statements of work, and other supporting materials.</li><li>Manage the electronic filing (e-file) process: monitor, release, and track tax returns to taxing authorities, ensuring timely and accurate submissions; resolve transmission errors and rejections.</li><li>Perform additional administrative and support tasks as assigned to enhance process efficiency and team effectiveness.</li></ul><p><br></p>
<p>We are looking for a skilled Facade/Glazier Project Engineer to join our client's team in Queens, New York. This role involves overseeing the design and implementation of window and door facade systems, ensuring projects are completed efficiently and to high-quality standards. The ideal candidate will bring extensive industry expertise, strong technical skills, and a commitment to excellence.</p><p><br></p><p>Responsibilities:</p><p>• Develop and review detailed construction drawings and specifications for facade and glazing systems.</p><p>• Collaborate with project teams to ensure designs align with client requirements and adhere to industry standards.</p><p>• Utilize AutoCAD to create and modify technical drawings for various project phases.</p><p>• Conduct on-site evaluations to monitor project progress and address any technical challenges.</p><p>• Coordinate with contractors and suppliers to ensure timely and accurate delivery of materials.</p><p>• Prepare cost estimates and budgets related to facade and glazing components.</p><p>• Ensure compliance with all relevant building codes and safety regulations.</p><p>• Provide technical support and guidance to team members throughout the project lifecycle.</p><p>• Maintain clear documentation and records for all project activities and updates.</p><p>• Participate in project meetings to report on progress and resolve any issues.</p><p><br></p><p>If this person is you, please apply to victoria.iacoviello@roberthalf</p>
We are looking for a skilled and experienced Senior Data Engineer to join our team in New York, New York. This role is ideal for someone who thrives on working with complex datasets, building scalable data solutions, and collaborating with cross-functional teams. If you have a passion for leveraging data to drive strategic decisions, we encourage you to apply.<br><br>Responsibilities:<br>• Design, implement, and maintain scalable data architectures to support business intelligence and analytics needs.<br>• Develop and optimize data pipelines and workflows for efficient data processing and integration.<br>• Collaborate with stakeholders to understand data requirements and translate them into actionable solutions.<br>• Leverage cloud platforms, such as AWS, Azure, or Google Cloud, to manage and enhance data infrastructure.<br>• Utilize Big Data technologies, including Apache Spark and Databricks, to process and analyze large datasets.<br>• Write efficient scripts and perform data manipulation using Python and other relevant programming languages.<br>• Ensure data quality and integrity by implementing robust validation and monitoring processes.<br>• Provide technical guidance and support to team members on best practices in data engineering.<br>• Stay updated on emerging data technologies and tools to continuously improve systems.<br>• Partner with API developers to integrate data systems and enable seamless data access.
We are looking for an experienced ERP/CRM Consultant to join our team on a long-term contract basis. This role is based in Brooklyn, New York, and focuses on providing technical expertise and functional support for Infor XA systems within a manufacturing environment. The consultant will work closely with cross-functional teams to optimize business processes, ensure system stability, and contribute to legacy system enhancements.<br><br>Responsibilities:<br>• Provide technical support and enhancements for Infor XA applications, including modules for sales, shipping, logistics, production, and quality.<br>• Collaborate with various teams to align business processes and translate operational needs into effective system solutions.<br>• Manage multiple XA instances, ensuring system stability and troubleshooting any issues that arise.<br>• Develop and maintain programs using RPG, CL, and DB2 to support critical business operations.<br>• Document system logic and processes to assist with future system migrations and transitions.<br>• Conduct inventory analysis and ensure data accuracy for routings, BOMs, and other master data.<br>• Support legacy system operations while preparing for migration activities, including data extraction and validation.<br>• Communicate effectively with stakeholders to address system gaps and provide solutions to improve performance.<br>• Assist with carrier integrations and logistics functionality within the Varsity Logistics module.
A global biopharmaceutical company with a growing U.S. presence is seeking a Director of Pricing Policy and Analytics to lead pricing policy evaluation and build an advanced analytics function within the U.S. Pricing & Contracting team. This role plays a key part in shaping pricing strategies, assessing the impact of evolving healthcare policy, and supporting executive decision-making through data-driven insights.<br><br>In this role, you will:<br><br>Evaluate the impact of U.S. healthcare policy (e.g., IRA, CMS reforms, international reference pricing) on pricing strategies and market access.<br><br>Design and implement data-driven pricing dashboards and analytical models to support pricing decisions and strategic planning for in-line and pipeline assets.<br><br>Benchmark pricing strategies across therapeutic areas and geographies; track payer/PBM behavior, formulary trends, and contract performance.<br><br>Oversee advanced analytics efforts, including price elasticity analysis, scenario modeling, and value-based pricing strategy development.<br><br>Use claims data and forecasting tools to inform data-backed reimbursement strategies.<br><br>Collaborate cross-functionally with Market Access, Government Affairs, Legal, Regulatory, Finance, and Commercial teams to ensure pricing approaches are consistent, competitive, and compliant.<br><br>Key stakeholders include:<br><br>U.S. Market Access & Patient Services<br><br>Government Affairs<br><br>Finance & Government Pricing<br><br>Legal and Compliance<br><br>What we’re looking for:<br><br>8–12 years of experience in pharmaceutical pricing and contracting, pricing policy, market access, or advanced analytics, particularly within brand/specialty products.<br><br>Master’s degree preferred (e.g., MBA, Finance, Healthcare Management, or related field).<br><br>Strong knowledge of U.S. healthcare reimbursement landscape and pricing frameworks; global exposure a plus.<br><br>Hands-on experience with value-based contracting and policy analysis.<br><br>Proficiency with SAS, R, Python, or Tableau for data modeling and visualization.<br><br>Excellent communication skills and the ability to simplify complex data for senior leadership.<br><br>Ideal candidate traits:<br><br>Analytical mindset with a proactive, hands-on approach.<br><br>Entrepreneurial spirit with the ability to manage multiple initiatives in a fast-moving environment.<br><br>Detail-oriented and highly organized.<br><br>Additional Details:<br><br>Travel: Approximately 10%<br><br>Work model: Hybrid (3 days per week in Princeton, NJ office)<br><br>Benefits include:<br><br>401(k) with match<br><br>Medical, dental, and vision insurance<br><br>Company-paid life and disability coverage<br><br>HSA/FSA options<br><br>Legal and pet insurance<br><br>Paid parental leave<br><br>Mental health resources<br><br>Employee discounts and incentive compensation programs
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will serve as the first point of contact for resolving technical issues and providing exceptional support to users. This position offers the opportunity to grow your IT skills while working in a collaborative and focused environment.<br><br>Responsibilities:<br>• Diagnose and resolve basic hardware, software, printer, mobile device, and network connectivity issues.<br>• Assist users with account setup, password resets, and access management tasks, including Active Directory and Office 365.<br>• Escalate more complex technical problems to Tier 2/3 support teams and ensure proper follow-up.<br>• Record detailed information about support requests, troubleshooting steps, and solutions in the ticketing system.<br>• Deliver high-quality customer service and maintain professionalism in interactions with users.<br>• Utilize remote support tools to assist users effectively.<br>• Stay informed on updates to system processes and applications to provide accurate guidance.<br>• Collaborate with team members to improve help desk workflows and efficiency.
<p>A large academic institution is seeking a skilled and strategic <strong>Salesforce Developer</strong> with expertise in <strong>Service Cloud</strong> to support and expand its existing Salesforce platform. This role will play a key part in optimizing Service Cloud features such as agent support, generic agent deployment, research documentation, and intelligent search functionalities.</p><p>This developer will also contribute to a broader initiative to implement and standardize Salesforce usage across multiple organizations within the institution, offering technical leadership and support during this expansion.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Further develop and enhance the existing Salesforce Service Cloud implementation with a focus on:</li><li>Agent setup and optimization</li><li>Deployment of generic agents</li><li>Research documentation integration and workflows</li><li>Intelligent and federated search functionalities</li><li>Collaborate with stakeholders across departments to align development with institutional needs</li><li>Serve as a subject matter expert for Service Cloud capabilities and best practices in a higher education environment</li><li>Develop custom Salesforce components (Apex classes, Lightning components, Flows, Visualforce, etc.) and integrate third-party tools where appropriate</li><li>Maintain platform scalability, security, and compliance across multi-organization use</li><li>Support user adoption through documentation, training, and troubleshooting</li><li>Partner with cross-functional teams to support reporting, analytics, and user feedback loops</li></ul><p><br></p>
<p>Robert Half is seeking a motivated and detail-oriented <strong>Business Analyst</strong> for a hybrid onsite role in Summit, NJ. This is a <strong>contract-to-hire</strong> opportunity with a renowned organization in the <strong>insurance industry</strong>.</p><p>In this position, you will play a key role in bridging the gap between business and technology teams by gathering and analyzing business requirements, defining project scopes, and facilitating effective communication. If you are a solution-oriented professional with a strong understanding of business processes and insurance industry experience, we encourage you to apply! This role will be onsite 3 days a week and insurance industry experience is required.</p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li>Collaborate with business stakeholders to gather, document, and analyze business requirements, ensuring alignment with project goals.</li><li>Serve as a <strong>liaison between business and technical teams,</strong> translating business needs into technical requirements and solutions.</li><li>Develop functional specifications and ensure all documentation is up-to-date and accurately reflects the project scope.</li><li>Conduct gap analysis and recommend strategies for process improvements based on business needs.</li><li>Facilitate meetings and discussions between stakeholders to ensure clear communication and alignment.</li><li>Support teams in project planning, testing, and implementation phases to meet deadlines and deliverables.</li><li>Utilize your insurance industry expertise to identify potential risks, opportunities, and unique technical needs.</li><li>Provide ongoing support to ensure the smooth adoption of system solutions by business users.</li></ul>
<p>Position Summary</p><p>We’re looking for a Sr. SQL developer, responsible for solving complex data and workflow challenges and building tools that directly impact production, fulfillment, and reporting systems. You’ll work closely with cross-functional teams to design, develop, and support custom software solutions that drive operational efficiency and scalability.</p><p><br></p><p>Top Responsibilities</p><ol><li>Design & Develop Custom Solutions: Build and maintain Windows-based and web applications that integrate with production systems, inventory tools, and third-party platforms.</li><li>Data Engineering & Automation: Create data workflows using SQL Server, SSIS, and other tools to automate print production, reporting, and invoicing processes.</li><li>System Integration: Develop interfaces with devices and systems such as barcode scanners, shipping tools, and ERP platforms.</li><li>Project Collaboration: Partner with technical leads and account managers to define project goals, test solutions, and ensure successful deployment.</li><li>Mentorship & Support: Guide junior developers and provide ongoing support for deployed applications, including training and documentation.</li></ol>
<p>Robert Half is currently seeking a Loan Processor to join a dynamic team. The Loan Processor will focus on ensuring the seamless processing and closing of consumer loans while adhering to compliance regulations. </p><p><br></p><p>Responsibilities:</p><p>• Review loan applications and credit reports to verify accuracy and identify potential issues.</p><p>• Prepare and schedule loan closings by liaising with borrowers, settlement agents, and branch representatives.</p><p>• Ensure all closing documents comply with loan policies and state/federal regulations.</p><p>• Coordinate and manage property searches, appraisals, title policies, tax transcript verifications, and employment confirmations.</p><p>• Collaborate with underwriters, branch teams, and department staff to maintain effective communication and ensure smooth loan processing.</p><p>• Address inquiries from borrowers and stakeholders, providing exceptional customer service throughout the loan process.</p><p>• Support management with additional tasks and projects to enhance operational efficiency.</p>
We are seeking a diligent Systems Analyst I within the Financial Services industry, to be based in NEW YORK, New York, United States. This role involves the utilization of your extensive skills in Workday, Workday Financial Management, Workday Studio, SQL, Snowflake, and Qlik Sense, to support our team in maintaining and enhancing our financial systems. <br><br>Responsibilities:<br><br>• Take on the role of subject matter expert for Workday Financials, including its integrations with internal and third-party systems.<br>• Work closely with business stakeholders to understand, analyze, and document business requirements, translating these into functional and technical specifications.<br>• Contribute significantly to the delivery of IT development services, ensuring alignment with the company's objectives and compliance standards.<br>• Handle technical administration tasks for Workday, including Workday Studio integrations, data loads, troubleshooting, and scheduled tasks.<br>• Design and implement test plans to ensure systems meet specified requirements and perform as expected.<br>• Develop and maintain documentation for system configurations, processes, and procedures.<br>• Monitor and troubleshoot job scheduling issues, ensuring timely execution of critical processes.<br>• Create, modify, and support reports and dashboards using tools such as Snowflake, Crystal Reports, or QlikSense.<br>• Write and maintain complex SQL queries and scripts to support data analysis, integration, and reporting tasks.<br>• Collaborate with developers and architects to design solutions that are scalable, efficient, and compliant with IT best practices.<br>• Provide training, guidance, and mentorship to entry level analysts and business partners.
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
We are looking for an experienced Database Administrator to join our team in New Haven, Connecticut. This is a long-term contract position within the life insurance industry, offering the opportunity to work on critical database systems and contribute to the optimization of data management processes. The ideal candidate will possess strong technical expertise and a commitment to ensuring the reliability and performance of database environments.<br><br>Responsibilities:<br>• Manage the full lifecycle of database administration, focusing primarily on DB2 Z/OS and DB2 environments.<br>• Utilize tools and applications such as DB2, SQL Server, Snowflake, and VI Editor (Linux) to perform database management tasks.<br>• Develop and maintain stored procedures and scripts in relational database environments.<br>• Implement performance tuning techniques to optimize database operations and ensure system efficiency.<br>• Schedule and monitor database processes using Cron scheduling and other relevant tools.<br>• Collaborate with cross-functional teams to support database requirements and resolve technical challenges.<br>• Leverage tools like Mainview and other mainframe editors to maintain and monitor database systems.<br>• Ensure data integrity and security across all platforms, adhering to organizational policies.<br>• Provide technical expertise in Azure SQL Database, MySQL, and Microsoft SQL for ongoing projects.
<p>Responsibilities:</p><p>• Coordinate and manage identity and access management projects, ensuring deadlines are met and deliverables are completed successfully.</p><p>• Collaborate with global teams to design, build, and deploy services across the Americas zone.</p><p>• Oversee the overhaul of delegation models for Active Directory, including permissions and access enhancements.</p><p>• Configure access controls and ensure security improvements within directory services.</p><p>• Utilize technical knowledge of Active Directory and Azure Entra ID to support project execution and troubleshooting.</p><p>• Facilitate meetings with various IT stakeholders, driving discussions and documenting outcomes.</p><p>• Prepare technical documentation and reports using Microsoft Word, Excel, and PowerPoint.</p><p>• Leverage ServiceNow for ticketing and tracking project-related tasks.</p><p>• Conduct research on new technologies to support ongoing and future initiatives.</p><p>• Act as a liaison between technical teams and business units to ensure clear communication and alignment.</p>
