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2 results for Communications Specialist in New Jersey
- Lyndhurst, NJ
- onsite
- Temporary / Contract
- 17.4135 - 20.163 USD / Hourly
- <p>We are looking for a Customer Experience Specialist to support business near Rutherford, New Jersey. This Long-term Contract position is ideal for someone who enjoys helping customers, resolving order-related questions, and delivering attentive service across phone and email channels. The role offers an opportunity to work in a fast-paced office setting where responsiveness, organization, and a customer-first mindset are essential.</p><p><br></p><p>Responsibilities:</p><p>• Manage customer orders accurately and efficiently, ensuring details are entered and updated correctly throughout the process.</p><p>• Investigate customer purchase inquiries by reviewing order information, identifying issues, and providing clear next steps.</p><p>• Track shipments and share timely delivery updates with customers while coordinating follow-up when delays or exceptions occur.</p><p>• Support return requests and product quality concerns by gathering information, explaining available solutions, and helping drive resolution.</p><p>• Respond to customer questions through phone and email with professionalism, empathy, and a focus on positive outcomes.</p><p>• Handle a high volume of service interactions while maintaining accuracy, sound judgment, and attention to detail.</p><p>• Work closely with internal teams to address customer needs, escalate complex cases when necessary, and keep records current.</p><p>• Contribute to a smooth in-office customer support operation with flexibility to assist during evenings and weekends as needed.</p>
- 2026-10-07T00:00:00Z
- Parsippany, NJ
- remote
- Temporary to Hire
- 25 - 49.5 USD / Hourly
- <p>We are looking for a Customer Experience Specialist who has extensive experience with HVAC to join a manufacturing organization in New Jersey in a contract-to-permanent capacity. This position focuses on strengthening customer support operations by turning technical knowledge into effective training, useful service resources, and consistent customer interactions. The person in this role will collaborate with service and call center leadership to improve response quality, support parts-related inquiries, and help deliver a reliable experience for customers and end users.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain technical training content by gathering current product information and translating it into practical learning materials for internal teams and distribution partners.</p><p>• Review recurring service concerns and call trends to create FAQ content and support tools that help improve resolution during the first customer interaction.</p><p>• Oversee daily coordination of call center and parts support activities to promote timely service, accurate communication, and a strong customer experience.</p><p>• Partner with leadership across customer support functions to enhance processes, raise service standards, and improve interactions involving technical support and parts inquiries.</p><p>• Collect and organize feedback related to customer issues, product performance, and service challenges, then share insights with appropriate teams to support continuous improvement.</p><p>• Create manuals, troubleshooting references, and instructional documentation that make technical topics easier for teams and partners to understand and apply.</p><p>• Deliver training sessions for internal employees and external distributors to build product knowledge, service consistency, and confidence in issue resolution.</p><p>• Support customers and teams with technical problem-solving related to product performance, connectivity concerns, and service-related questions.</p><p>• Use email, browser-based tools, and customer service systems to document issues, communicate updates, and manage follow-up activities effectively.</p>
- 2026-09-28T00:00:00Z