153 results for Customer Service Manager in New Castle, DE

Customer Support Manager We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures. Responsibilities: • Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction. • Train new team members on our customer service policies and best practices. • Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints. • Regularly review customer interactions for quality assurance and identify areas for improvement. • Keep the team updated on changes to company products and services. • Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals. • Identify and recommend improvements to our customer service procedures to senior management. • Support both internal and external customers as needed. • Ensure all customer inquiries and issues are resolved promptly and professionally. • Monitor team performance and conduct regular quality control to minimize errors. Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.

Customer Support Specialist Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving. What you get to do everyday· Fulfill customer inquiries· Account Management· Troubleshoot software/hardware issues· Build strong customer relationships· Review and analyze customer feedback· Execute remote desktop sessions for troubleshooting· Maintain customer accounts· Document hardware issues· Troubleshoot data performance inquiries· Complete the RMA process

Product Manager III We are offering an employment opportunity for a Product Manager III in Philadelphia, Pennsylvania. As a Product Manager III, you will be responsible for creating product requirements and managing them from conception to delivery. This role requires close collaboration with large organizations and cross-functional teams. You will also be expected to understand customer behavior and needs, translating these insights into product requirements. Responsibilities:• Identify and establish product requirements• Manage product development from initial concept through to delivery• Understand and implement existing processes with consideration of their impact on end customers • Collaborate with large organizations and cross-functional teams • Develop new approaches to enhance customer experience • Understand customer behavior and needs and effectively translate these into product requirements• Dive deep into technical considerations as needed • Provide excellent customer service and resolve customer inquiries efficiently

Marketing Manager We are offering a long term contract employment opportunity for a Marketing Manager to work anywhere in the United States. This role involves managing customer advocacy projects and executing marketing initiatives that leverage satisfied customers. The successful candidate will collaborate with cross-functional teams, develop case studies, recruit new advocates, and manage our reference program. This position is 100% remote and can work any time zone hours. Responsibilities: • Developing compelling case studies that highlight the success stories of our customers, managing the entire case study creation process from ideation to publication. • Collaborating closely with Sales, Product Marketing, Content Marketing, Customer Success, and other departments to align customer advocacy initiatives with overall marketing and business goals. • Actively engaging with satisfied customers to secure participation in our advocates program and identifying customers who are willing to participate in advocacy activities, including webinars, speaking engagements, content collaboration, product feedback programs, testimonials, and references. • Managing the evolution of our customer reference program in close collaboration with our Sales team, identifying and nurturing customer relationships to create a pool of references available for sales and marketing activities. • Monitoring and reporting performance tracking, ensuring the effectiveness of marketing activities and optimization of customer advocacy projects. • Managing workload efficiently, handling multiple requests around a range of projects independently. • Utilizing technical skills, particularly in Salesforce, Excel and PowerPoint, to pull reports and move projects forward.

Patent Legal Assistant Our Client is seeking a Legal Services Assistant to support the attorneys in our Intellectual Property group. This role involves assisting both attorneys and paralegals with complex clerical tasks across the legal process. The ideal candidate will thrive in a fast-paced environment, handle time-sensitive matters, and maintain strict confidentiality. If you have Intellectual Property Law Firm experience and want to apply directly. Please reach out to Kevin Ross at Robert Half in Philadelphia.

Help Desk Manager We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery. Responsibilities• Oversee a team of service desk technicians, providing mentorship and direction• Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner• Refine and develop IT support processes for optimal service delivery• Collaborate with other departments to enhance the efficiency of IT services• Track performance metrics and instigate continuous improvement initiatives• Utilize ITSM and active directory in managing and troubleshooting IT issues• Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies• Provide deskside support and manage computer hardware issues.

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative based in New Holland, Pennsylvania. In this role, you will be expected to handle inbound calls, provide exceptional customer service, and perform data entry tasks in a call center environment. Responsibilities • Addressing and resolving customer inquiries and complaints• Handling inbound calls effectively• Maintaining and updating customer records accurately• Conducting data entry tasks and maintaining customer information• Escalating calls to next tier of support as needed• Using database software to track, record, and report customer interactions• Ensuring all email correspondence with customers are handled professionally• Regularly monitoring customer accounts and taking necessary actions

Customer Service Representative We are in search of a Customer Service Representative to join our team based in Vineland, New Jersey. This role provides an opportunity to be part of the customer service function in the industry. The employment offers a long-term contract opportunity. Responsibilities:• Efficiently handle customer inquiries regarding orders, product shipments, and complaints.• Ensure effective and long-term resolution of customer issues.• Communicate courteously, politely, and professionally with customers on a daily basis.• Regularly process reports for the management team for sales analysis.• Enter and confirm customer orders accurately and efficiently.• Maintain customer service standards by answering inbound calls and handling both inbound and outbound calls.• Exhibit proficiency in using Microsoft Word and Microsoft Excel.• Manage email correspondence effectively.• Schedule appointments as required.• Maintain accurate customer records and monitor customer accounts

Bookkeeper This is a full time, 100% ONSITE, TEMPORARY-to-HIRE contractual opportunity that could lead to a permanent position and is located near Jenkintown, PA. The working hours are Monday through Friday, 9:00am - 5:00pm. A property management (of condos/apartments) company is looking for a highly organized and detail-oriented Bookkeeper/Office Administrator to manage full-cycle bookkeeping and support general office operations. This position works closely with the General Manager and plays a key role in customer service, problem-solving, and maintaining efficient front office operations. Key Responsibilities:Bookkeeping & Finance:<ul><li>Full-cycle bookkeeping, including accounts payable/receivable, tax filings, and financial reporting.</li><li>Process payments, balance vendor statements, and reconcile discrepancies.</li><li>Perform weekly/monthly bank reconciliations and variance analysis.</li><li>Track and manage credit/debit card purchases and expense reports.</li><li>Prepare journal entries and inventory adjustments.</li></ul> Payroll & HR:<ul><li>Download and process weekly time reports; issue paychecks and paystubs.</li><li>Handle payroll deductions, garnishments, union remittances, and benefits administration.</li><li>Maintain vacation, sick leave, and attendance records.</li><li>Facilitate new hire onboarding and documentation.</li></ul> Office Administration:<ul><li>Maintain and organize office supplies, vehicle stickers, and company documents (invoices, contracts, tax files, etc.).</li><li>Assist with internal reporting, data entry, and document management (paper and electronic).</li><li>Support company events, special projects, and day-to-day office tasks.</li><li>Ensure all procedures, processes, and policies are documented and followed.</li></ul> Customer Service:<ul><li>Serve as secondary customer contact; assist with inquiries, problem resolution, and timely job completion.</li><li>Backup Front Desk Manager for greeting and communicating with clients.</li></ul>

Customer Service Representative We are in search of a Customer Service Representative to be located in Plymouth Meeting, Pennsylvania. The role is a contract to permanent employment opportunity, primarily based on-site. The role is based in the industry and will involve managing customer inquiries, maintaining accurate customer records, and processing customer applications. Responsibilities:• Managing outbound calls and dispatch activities efficiently• Accurately processing customer credit applications• Maintaining and updating customer credit records accurately• Utilizing CRM and IBM AS/400 for various tasks related to customer service and dispatch• Effectively using computer programs and management systems• Employing the 'About Time' software for appropriate tasks• Answering inbound calls and addressing queries promptly

Project Manager We are searching for a Project Manager/Sr. Consultant in the Paper/Packaging industry at our FORT WASHINGTON, Pennsylvania office. This role revolves around leading and successfully completing customer projects, assisting in the development of presentations and proposals, driving internal efficiency improvements, and mentoring other team members. Responsibilities: • Lead the creation and ongoing management of project plans, ensuring proactive communication with team members regarding upcoming activities and milestones. • Execute project activities in accordance with implementation methodology. • Lead and facilitate project meetings effectively. • Manage the project issue log and drive each issue to completion including follow-up with designated owner, establishment of plan to resolve, and confirming with key project personnel that resolution is acceptable. • Conduct status reporting and client invoicing. • Lead and/or assist in the development of presentations and proposals for customers and/or internal stakeholders. • Drive improvements across the organization with the objective of increasing efficiencies internally and improving our ability to service our customers. • Support organizational initiatives including sales cycle support, practice aid development, and improving operating procedures. • Maintain an extensive understanding of the capabilities and functionality of our solutions and familiarity with the industries our solutions support. • Mentor and support other team members to improve their skillsets and ability to successfully implement our solutions. • Utilize skills such as Atlassian Jira, Cloud Technologies, CRM, Database, EO/IR systems, About Time, AB Testing, Budget Processes, Deliverable, Design.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in the healthcare and social assistance industry, based in Philadelphia, Pennsylvania. This role involves primarily providing support to users across the health system, ranging from corporate users to hospital workers, as well as patient portal assistance. Responsibilities: • Assist users from various departments within the health system with their technical needs.• Provide over-the-phone support to ensure effective and timely resolution of issues.• Manage and resolve patient portal inquiries, such as password resets and navigation help.• Maintain a high level of customer service, embodying a "patient first" approach.• Utilize various software tools, including Microsoft Access and Active Directory, for effective problem-solving and user assistance.• Ensure accurate record-keeping and data management.• Balance work commitments effectively, ensuring no clashes with other schedules.• Engage in continuous learning and adaptation to new technologies and system updates.

Legal Billing Associate Ready to join a trailblazing company that's redefining the industry? Robert Half is seeking a dynamic full-time Legal Billing Associate to become an integral part of their client's team. In this pivotal role, you'll take charge of crafting, fine-tuning, and sending out top-notch monthly invoices—optimized for submission to cutting-edge client electronic billing platforms. If you're looking for not only competitive pay and benefits but also a clear path to professional growth, this opportunity is your next big move. Responsibilities:<ul><li>Ensure the accurate and efficient processing of client bills, with a focus on immigration case billing</li><li>Manage electronic submissions of client invoices and accruals via various e-billing platforms, ensuring all actions align with immigration billing requirements</li><li>Serve as a point of contact for accounting and billing questions, specializing in inquiries related to immigration billing</li><li>Review, edit, and approve pre-bills in response to requests from attorneys and secretaries, primarily for immigration-related cases</li><li>Handle and process a high volume of complex bills, particularly those related to immigration</li><li>Review and verify the accuracy of billing and supporting documentation, ensuring adherence to immigration laws and regulations</li><li>Undertake special projects and generate ad hoc reports as requested by the manager</li><li>Provide outstanding client service, meet high quality standards for services, and exceed client expectations, particularly in relation to immigration cases</li></ul>

Tax Manager - Public Base salary: $80,000 - $110,000 Year + BonusHybrid 3 days onsite 2 days from home, additionally flexibility provided, less than 40 hour week during the summer.Benefits hybrid work, Medical, Dental, 401k, Beach days, food trucks, 2 roles open Tax Manager or Tax Supervisor Well established small firm with 3 offices, with uncapped career potential. When you talk about work life balance in public accounting, at this company it rings true. As per the Managing Director “ we are unique in the way we operate. 2 interviews and done As a Tax Manager you will be responsible for review of associates and Seniors.• Serve as a Career Advisor, mentor or coach to one or more employees, which will include providing honest and timely performance feedback• Provide detailed review and analysis of complex tax returns• Work on multiple complex issues while communicating in a non-technical manner to facilitate communication between the client and the service team while managing the risk for both the client and the firm• Serve as the Tax client service coordinator for appropriate clients• Advise clients on a full spectrum of corporate tax services, including planning, research, compliance, and general mergers and acquisitions activities• Reviewing research findings and ensure conclusions are consistent with firm policies and professional standards• Assist with new business development, extended service and tax issue recognition for existing clients• Manage corporate client needs with respect to tax services and federal and state tax compliance• Remain up-to-date on current tax practices and changes in tax law• Other duties as assigned• Some travel may be required

Billing Analyst Robert Half has partnered with a specialized client based in the Philadelphia, PA area who is offering a career building opportunity for a Billing Analyst. As a Billing Analyst your duties involve managing customer accounts and inquiries, processing customer credit applications, and maintaining accurate customer credit records in an industry that requires strong analytical skills and customer service orientation. If you have strong attention to detail and a knack for prioritizing and organizing your workload, then this Billing Analyst role might be the one for you. Become an integral part of the team by clicking the apply button today. If you have any questions, please contact Robert Half at 215-568-4580 and mention job order#03720-0013185082. As a Billing Analyst your responsibilities will include but aren't limited too:• Ensure accurate and efficient processing of customer credit applications. • Maintain and update customer credit records in a timely and efficient manner. • Work closely with stakeholders to resolve account, premium support, and billing issues. • Perform audits on policies to ensure the accuracy of premium calculations and payments. • Analyze premium payment exceptions and determine appropriate course of action for resolution. • Conduct daily reviews of system reports to prevent potential premium billing issues. • Validate or calculate premium due for customers with incomplete support. • Research due and unpaid items that are over 90 days and work towards resolution. • Initiate premium refunds resulting from a policy review, formal audit, policy overpayment, or paid beyond policy termination date. • Provide high-quality customer service, resolve customer issues timely and efficiently. Become an integral part of the team by clicking the apply button today. If you have any questions, please contact Robert Half at 215-568-4580 and mention job order#03720-0013185082.

Tax Manager - Public Base salary: $120,000 - $160,000/Year + BonusHybrid 3 days onsite 2 days from home, additionally flexibility provided, less than 40 hour week during the summer.Option to work in Chadds Ford or Media, PA Well established small firm with 3 offices, with uncapped career potential. When you talk about work life balance in public accounting, at this company it rings true!As per the Managing Director “ we are unique in the way we operate. 2 interviews and done As the Tax Manager you will be responsible for review of associates and Seniors. • Serve as a Career Advisor, mentor or coach to one or more employees, which will include providing honest and timely performance feedback• Train and develop staff members• Provide detailed review and analysis of complex tax returns• Work on multiple complex issues while communicating in a non-technical manner to facilitate communication between the client and the service team while managing the risk for both the client and the firm• Serve as the Tax client service coordinator for appropriate clients• Advise clients on a full spectrum of corporate tax services, including planning, research, compliance, and general mergers and acquisitions activities• Reviewing research findings and ensure conclusions are consistent with firm policies and detail oriented standards• Assist with new business development, extended service and tax issue recognition for existing clients• Manage corporate client needs with respect to tax services and federal and state tax compliance• Remain up-to-date on current tax practices and changes in tax law• Other duties as assigned• Some travel may be required

Director of LMS & Tech Support We are seeking a Director of Learning Management System (LMS) and Technical Support, based in West Conshohocken, Pennsylvania. This role primarily involves leading the strategic management and daily operations of our LMS and technical support services. You will be responsible for ensuring smooth user experiences, comprehensive reporting, and system optimization. Additionally, you will manage the IT Service Desk to provide high-quality technical support. Responsibilities: • Lead the IT Service Desk operations to ensure prompt resolution of technical issues related to LMS • Provide guidance, performance management, and detail oriented development to direct report(s) • Analyze training data to generate insights and enhance LMS performance • Develop policies, govern, and automate LMS processes • Utilize strong problem-solving skills to address technical support issues and user adoption challenges • Collaborate effectively with IT, HR, L& D, and leadership teams • Uphold high service standards, ensuring a customer-first approach in all LMS and technical support interactions • Demonstrate excellent customer service skills, including responsiveness, detail oriented approach, and proactive issue resolution • Manage complex IT issues, addressing complaints and resolving problems effectively • Implement data-driven decision-making through custom reports and analytics

Help Desk Technician I We are currently seeking a Help Desk Technician I to join our team. This role offers a contract to permanent employment opportunity within the tech industry. As a Help Desk Technician I, you will be the initial point of contact for technical support, providing excellent customer service while diagnosing and resolving hardware and software issues. Responsibilities:• Serve as the first contact for users seeking technical assistance over calls, emails, or tickets. • Troubleshoot basic hardware and software problems, including issues related to operating systems, applications, and network connectivity.• Document user issues accurately and track these issues using the help desk ticketing system.• Collaborate with team members to enhance support processes and improve customer satisfaction.• Stay abreast of new technologies and industry best practices to provide effective support.• Handle the escalation of complex technical issues to Level Two Support or other relevant teams as necessary.• Assist in the configuration, installation, and setup of computer systems and peripherals.• Maintain and update the asset inventory regularly.• Provide user training and support on various software applications and tools, including Office 365, TCP/IP, Active Directory, and Azure.• Contribute to a knowledge base of frequently asked questions and solutions.

Accounts Receivable Clerk We are offering a long-term contract employment opportunity for an Accounts Receivable Clerk in New Castle, Delaware. The role is based onsite and involves handling customer payments, resolving account discrepancies, and maintaining customer records in the Sapphire system. You will be working closely with various teams including retailers, sales, warehouse drivers, customer service, and the National Call Center. Responsibilities: • Handle customer payments, ensuring they are posted accurately and in a timely manner. • Use the Sapphire system to maintain precise records of all communication related to accounts. • Collaborate with the sales team and retailers to collect outstanding balances. • Research and reconcile any discrepancies in customer accounts. • Communicate with customers about account issues when necessary. • Distribute monthly statements to specific accounts via email. • Work independently as well as part of a team, maintaining good working relationships. • Ensure the highest standard of customer service. • Handle a high volume of calls from customers and drivers effectively and accurately. • Problem-solve under pressure and meet tight deadlines. • Escalate situations to the Accounts Receivable Manager as needed.

Administrative Assistant 1 Job Description: Administrative Assistant Location: 19154 Zip Code Area Employment Type: Temporary to Hire Opportunity A rapidly growing organization in the 19154 zip code area is seeking an Administrative Assistant to join their team in a potential temporary-to-hire role. This position will begin immediately and offers an exciting opportunity to support high-level administrative operations within a dynamic team environment. Key Responsibilities: Perform general office duties, including ordering supplies, maintaining records management systems, and performing basic bookkeeping tasks. Prepare professional documents, such as invoices, reports, memos, letters, financial statements, and other relevant materials. File and retrieve corporate records, documents, and reports to ensure seamless data organization and accessibility. Open, sort, and distribute incoming correspondence, including faxes and emails. Draft responses to routine inquiries and correspondence as needed. Required Skills: Excellent verbal and written communication skills essential for effective collaboration with internal and external stakeholders. Strong organizational and multitasking abilities to handle varied tasks efficiently. Customer service and interpersonal skills to foster productive office relationships. Ability to work independently, prioritize tasks, and maintain confidentiality regarding sensitive information. Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Education and Experience: Education: High school diploma or GED required. Experience: 0–2 years of relevant administrative experience. This is an exciting chance to join a growing organization dedicated to employee success and professional growth. If you’re organized and thrive in a fast-paced environment, this position could be the perfect fit for you! For immediate consideration please call CHristine at 215-244-1870, or send your updated resume to christine.macmahon@roberthalf com. Thank you!

Collections Specialist Are you an experienced Collections Specialist ready to bring your expertise to a dynamic and reputable HVAC company in Wilmington, DE? We’re looking for a results-driven professional to join our team and play a pivotal role in maintaining financial health while providing exceptional service to our clients. Why Work With Us?<ul><li>Reputable Organization: Be part of a trusted name in the HVAC industry, recognized for quality and excellence.</li><li>Career Growth: Opportunity to transition to a permanent role, with room for advancement.</li><li>Team Environment: Join a supportive team that values collaboration and innovation.</li></ul>Key Responsibilities:<ul><li>Manage and monitor accounts receivable to ensure timely collections.</li><li>Communicate with customers to resolve payment discrepancies and secure outstanding payments.</li><li>Collaborate with internal teams to address and resolve account issues.</li><li>Prepare and maintain detailed records of collection activities.</li><li>Provide exceptional customer service while balancing firm but professional collections practices.</li></ul>What We’re Looking For:<ul><li>Experience: 2+ years in collections or accounts receivable, preferably in a service-based industry.</li><li>Skills: Strong negotiation, communication, and problem-solving skills.</li><li>Tech-Savvy: Proficiency in accounting software and Microsoft Office Suite.</li><li>Team Player: Ability to work well independently and collaboratively.</li><li>Detail-Oriented: Keen attention to detail and ability to manage multiple priorities.</li></ul>Ready to make an impact?Apply now to become part of a company that values integrity, innovation, and excellence in every aspect of its business!

Automation Engineer (Python, Java) III (Contractor) We are offering a contract employment opportunity for an Automation Engineer (Python, Java) III (Contractor) in Philadelphia, Pennsylvania. This role requires a highly organized and detail-oriented individual to join our dynamic team. In this capacity, you will be responsible for the development and execution of formal test plans, ensuring the delivery of top-quality software applications. You will also be involved in the test planning, writing test cases/scripts, test case automation, and test execution. Responsibilities: • Develop and carry out formal test plans to ensure the delivery of quality software applications • Participate in test planning, write test cases/scripts, automate test cases, and execute tests • Define and monitor quality assurance metrics such as defects, defect counts, test results, and test status • Collect and analyze data for software process evaluation and improvements and integrate them into business processes to address business needs • Document all issues and assist in their resolution • Deliver quality process training to technical staff and act as an internal quality consultant to advise or influence business or technical partners • Perform quality audits across various IT functions to ensure quality standards, procedures, and methodologies are being followed • Code, test, and document new or modified Machine Learning systems to create robust and scalable applications for a broad set of clinical use cases • Write clean, well-documented, high-quality code that meets accepted standards, ensures optimal performance, and achieves business requirements • Stay current with complementary programming languages, development methodologies, user interface design techniques, and database tools • Design and build relational databases for data storage or processing • Develop strategies for warehouse implementation, data acquisition, and archive recovery • Clean and maintain the database by removing and deleting old data, and evaluate new data sources for adherence to the organization's quality standards and ease of integration • Work closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions • Involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining and supporting application software that is delivered on time and within budget • Make recommendations towards the development of new code or reuse of existing code.

Account Executive The Account Executive will be responsible for managing client relationships, developing new business opportunities, and driving/managing the sales cycle. This role will consist of generating sales leads, maintaining client relationships, providing sales strategies, speaking on product knowledge, meeting and/or exceeding sales targets and revenues, and assist with executive orders. The ideal Account/Customer Service Executive will also develop business plans to assist in goal setting, present product knowledge to prospective clients, negotiate agreements, and resolve all client inquiries. Responsibilities:• Oversee the entire sales process, from the initial consultative sales approach to closing the deal• Identify and capitalize on new sales opportunities through various networking activities• Present our product offerings to potential clients in a compelling manner• Prepare and deliver accurate quotes to prospective clients• Follow up with customers to ensure their satisfaction and address any concerns• Provide exceptional after-sales support to foster customer loyalty• Maintain regular contact with key clients to build strong, lasting relationships• Address and resolve customer complaints effectively, aiming to maintain customer satisfaction and uphold the company's reputation• Use CRM tools to manage customer relationships and sales activities effectively• Utilize your account reconciliation skills to ensure accurate billing and invoice processing.

Corporate Legal Assistant We are looking for a Legal Project Administrator to join our team in Middletown, Delaware. This role involves providing administrative project support to our Agile Project Management Team and assisting in various tasks. Your role will be crucial in coordinating with various legal project coordinators, managing multiple tasks with competing deadlines, and offering proactive support to project teams beyond minimum delivery requirements. Responsibilities: • Liaise with the Legal Project Coordinators ensuring smooth communication and efficient project execution. • Support the management of multiple tasks with competing deadlines, ensuring all tasks are completed in a timely manner. • Set up and manage recurring tasks and activities, contributing to the efficiency of project operations. • Draft and assist in preparation of various documents, filings, and letters, ensuring all necessary documentation is accurate and readily available. • Manage various aspects of document creation and review, including creating first drafts of key documents and checking documents for spelling/grammar errors. • Assist with projects, including file uploads, ordering corporate documents, signature page compilation, and saving relevant documentation to internal file system. • Handle administrative responsibilities as needed, providing a wide range of support to the project management team. • Work collaboratively with Legal Project Coordinators to complete any additional tasks, ensuring all project requirements are met. Skills: • Proficient in Adobe Acrobat, Case Management Software, LexisNexis, Management System, and Microsoft Excel. • Excellent communication skills and the ability to handle customer complaints effectively. • Experience in claim administration and customer service within the consumer electronics industry.

Senior Azure Engineer We are offering an exciting opportunity for a Senior Azure Engineer in Wyomissing, Pennsylvania. In this role, you will be responsible for delivering well-crafted materials and statements of work on client projects, adapting with the quickly evolving Microsoft Cloud, and working in tandem with the management on key decisions for cloud infrastructure and systems. Responsibilities • Develop and manage scripts for automation of tasks and scaling of environments. • Work with a variety of 3rd party applications for migration into corresponding Azure models. • Respond to support queues promptly and document incidents accurately and simultaneously into the case management system. • Assist in regulatory audit (PCI, HIPAA, etc.) remediation and design. • Maintain strong knowledge of Azure solutions and lead design relative to implementing technologies that comprise Cloud/Data Center services and solutions. • Acquire and maintain knowledge of relevant Azure services and support policies to provide technically accurate solutions to customers. • Design onboarding and migration projects as a technical lead as well as execution of the build and migration of resources to Azure. • Maintain deep technical knowledge of Azure solution areas including design, sizing, monitoring, and financial impact. • Utilize existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. • Provide exceptional customer service to all clients and maintain effective user relationships by educating clients on system operations and applications.