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7 results for Customer Experience Specialist in Nashua, NH

Customer Service Representative

Concord, NH
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Customer Service Representative to support utility customers in Concord, New Hampshire through a Long-term Contract opportunity. This role is ideal for someone who communicates clearly, handles billing-related questions with confidence, and delivers dependable service across phone and CRM channels. The position begins with onsite training for approximately 4 to 6 weeks and then moves to a hybrid schedule with in-office work on Tuesdays and Thursdays, while remaining flexible for emergency staffing adjustments when needed. Responsibilities:• Respond to incoming customer calls and provide timely, courteous assistance for service-related questions and account concerns.• Use CRM tools to document interactions accurately, update account details, and track follow-up actions.• Help customers understand billing information, investigate charges, and resolve payment-related inquiries with care and accuracy.• Maintain a high standard of service while managing multiple requests in a fast-paced support environment.• Escalate complex customer issues when appropriate and coordinate with internal teams to support resolution.• Adapt to schedule changes during emergency situations, including weather-related events that may require additional coverage.• Participate in onsite onboarding and training before transitioning into the established hybrid work arrangement.
2026-06-05T00:00:00Z

Customer Service Representative

Nashua, NH
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a busy service team in New Hampshire. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, managing order information, and handling a high volume of calls with accuracy. The person in this role will serve as a key point of contact for customers while helping ensure timely responses and efficient service. Responsibilities: • Respond to incoming customer calls and provide clear, courteous assistance for questions, concerns, and service needs. • Enter customer orders and update account details accurately within company systems. • Manage both inbound and outbound phone communication to support follow-up, issue resolution, and service coordination. • Deliver a positive customer experience by addressing requests promptly and maintaining a detail-oriented approach throughout each interaction. • Document conversations, order activity, and service updates thoroughly to maintain accurate records. • Work with internal teams to escalate complex issues and help drive timely solutions for customers. • Use CRM tools, including Salesforce when applicable, to track customer interactions and support case management.
2026-06-08T00:00:00Z

Customer Service Representative

Boston, MA
onsite
Temporary / Contract
15.8365 - 18.337 USD / Hourly
We are looking for a Customer Service Representative to support customer interactions for a contract position. This role focuses on delivering prompt, detail-oriented assistance by phone, handling service inquiries, and accurately processing customer orders. The ideal candidate is comfortable working in a fast-paced call center setting and can provide a positive experience across both inbound and outbound communication. Responsibilities: • Respond to incoming customer calls with empathy and a solutions-focused approach. • Place outbound calls as needed to follow up on requests, confirm details, or provide updates. • Enter customer orders and service information accurately while maintaining attention to detail. • Assist customers with questions, issue resolution, and general account or order-related support. • Document conversations, actions taken, and relevant information clearly within internal systems. • Meet service expectations for call handling, responsiveness, accuracy, and customer satisfaction. • Collaborate with team members and supervisors to address escalated concerns and improve service outcomes.
2026-06-08T00:00:00Z

Customer Service Representative

Danvers, MA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to support a fast-paced service environment. This contract position is ideal for someone who communicates clearly, handles customer inquiries effectively, and keeps accurate records while managing multiple tasks. The person in this role will assist callers, process orders, and help create a positive experience through responsive and detail-oriented service. Responsibilities: • Respond to incoming customer calls promptly and provide helpful, detail-oriented support. • Enter customer orders accurately and update account information in the appropriate systems. • Handle a mix of inbound and outbound communication to address questions, confirm details, and resolve routine issues. • Deliver courteous service while identifying customer needs and guiding them to the best available solutions. • Maintain organized and accurate records of interactions, requests, and order activity. • Escalate complex concerns to the appropriate team members when additional support is needed. • Follow established call center procedures and service standards to ensure consistent customer care.
2026-06-09T00:00:00Z

Patient Service Representative

Danvers, MA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Patient Service Representative to support a busy healthcare team in Massachusetts. This Long-term Contract position focuses on creating a positive experience for patients by coordinating appointments, handling registration activities, and responding to inquiries with care and attention. The ideal candidate is organized, service-driven, and comfortable managing a high volume of patient interactions in a fast-paced setting. Responsibilities: • Coordinate patient appointments efficiently, ensuring accurate scheduling and timely follow-up for changes or cancellations. • Welcome and assist patients throughout the registration process while confirming demographic and insurance information. • Respond to incoming calls with a courteous, solutions-focused approach and direct inquiries to the appropriate department when needed. • Provide front-line support for patient service needs, helping resolve routine concerns and questions in a detail-oriented manner. • Maintain accurate records in scheduling and registration systems to support smooth daily operations. • Communicate clearly with clinical and administrative teams to help align patient appointments and service requests. • Monitor appointment details closely to reduce errors and improve the overall patient access experience.
2026-06-09T00:00:00Z

Member Services Coordinator

Franklin, MA
onsite
Permanent / Full Time
50000 - 52000 USD / Yearly
We are looking for a Member Services Coordinator to support member-facing operations and help deliver a responsive, organized service experience in Bellingham, Massachusetts. This position combines customer support, record maintenance, and administrative coordination to ensure members receive accurate information and timely assistance. The role is ideal for someone who is detail-oriented, comfortable managing data, and able to collaborate across teams while supporting meetings, promotions, and day-to-day office activities. Responsibilities:• Guide new members through the onboarding process and help create a positive, well-organized introduction to the organization.• Keep member records current by updating database information and ensuring documentation is complete and accurate.• Manage website-related member materials and coordinate communications received from both internal teams and outside partners.• Support product data maintenance by reviewing model details and updating category or status information as needed.• Assist members with order-related issues, including processing backorder cancellation requests when appropriate.• Enter and review promotional data, then prepare reports that help the team evaluate program performance and operational effectiveness.• Help coordinate and participate in member meetings, events, and shows by preparing materials and providing administrative support.• Contribute to shared team priorities by assisting colleagues with additional assignments and handling general office tasks as required. **For immediate screening and interviews please reach out to me asap, including forwarding your resume, 508-205-2127, Eric Lebow
2026-06-09T00:00:00Z

Senior Registered Client Service Associate

Boston, MA
onsite
Permanent / Full Time
55000 - 85000 USD / Yearly
We are seeking a Registered Client Associate to support financial advisors and deliver an exceptional client experience. This role is responsible for client communications, account servicing, money movement requests, new account openings, meeting coordination, and administrative support.
2026-06-04T00:00:00Z