<p><strong>Overview:</strong></p><p> Robert Half is partnering with a mission-driven nonprofit organization to hire a <strong>Bilingual (Spanish/English) Customer Service Representative</strong>. This role is ideal for someone who is passionate about helping others, excels in communication, and thrives in a supportive, community-focused environment. You will play a key role in assisting clients, answering questions, and ensuring individuals receive the resources they need.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for clients and community members, providing support in both English and Spanish.</li><li>Respond to phone calls, emails, and walk-in inquiries with empathy and professionalism.</li><li>Provide information on programs, services, and eligibility requirements.</li><li>Assist clients with completing applications, forms, and navigating resources.</li><li>Maintain accurate documentation and update client records in the database.</li><li>Collaborate with internal teams to ensure seamless referrals and follow-up support.</li><li>Uphold the organization’s mission and commitment to providing equitable access to services.</li></ul><p><br></p>
<p><strong>About the Organization</strong></p><p>Our client is a mission-driven nonprofit dedicated to providing critical resources, support, and advocacy for individuals and families in need. They are seeking a<strong> Customer Service Representative</strong> who is passionate about social services and committed to making a difference in the community.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Bilingual Customer Service Representative will serve as the first point of contact for individuals seeking assistance. This role requires handling a high volume of inbound calls with empathy, professionalism, and efficiency. The ideal candidate thrives in a fast-paced environment, is fluent in English and Spanish, and has a strong desire to contribute to meaningful work in the nonprofit sector.</p><p><br></p><p><strong>After the initial 6 months onsite, the position transitions to a hybrid work model (3 days remote, 2 days onsite). </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to a high volume of inbound calls, providing information, resources, and referrals in both English and Spanish.</li><li>Actively listen to callers, assess needs, and provide compassionate, solution-focused support.</li><li>Accurately document client interactions and update case records in the internal database.</li><li>Maintain knowledge of community programs, services, and eligibility requirements.</li><li>Collaborate with team members to ensure clients receive timely and effective assistance.</li><li>Uphold confidentiality and adhere to organizational policies and compliance standards.</li></ul><p><br></p>
<p>Make a true difference in your community by joining our nonprofit as a Bilingual Spanish Call Center Specialist, supporting a vital 24/7 helpline. Use your language skills, empathy, and professionalism to help individuals in need. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls, providing caring and effective support in both Spanish and English.</li><li>Deliver crisis intervention, information, and resource referrals tailored to each caller’s needs.</li><li>Maintain detailed and confidential records of every interaction, following all organizational standards.</li><li>Collaborate with fellow team members to offer comprehensive, coordinated care.</li><li>Uphold privacy, safety, and quality guidelines to ensure every caller receives respectful and secure service.</li><li>Represent the organization’s mission and values with every conversation.</li></ul><p><br></p>
<p>Join our non-profit team as a <strong>Bilingual Spanish</strong> Helpline Agent and help provide crucial support to our diverse community. In this role, your language skills and empathy will make a real difference in people’s lives.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Actively respond to helpline calls, delivering support and guidance in Spanish and English.</li><li>Listen with compassion and communicate solutions to callers’ questions or concerns.</li><li>Refer callers to appropriate resources or escalate issues when needed.</li><li>Accurately document caller information in our system.</li><li>Maintain privacy and confidentiality at all times.</li><li>Collaborate with colleagues to continually improve helpline services.</li></ul><p><br></p>
<p>Our non-profit client in San Diego is seeking a compassionate and detail-oriented Customer Service Representative to join their call center team. This position focuses on delivering outstanding support to individuals while furthering the organization’s mission to make a positive impact in the community.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls and provide support, information, and assistance to clients and donors</li><li>Handle inquiries with empathy and professionalism, ensuring strong customer satisfaction</li><li>Assist with updating records, processing requests, and documenting interactions accurately</li><li>Resolve issues efficiently while adhering to organizational policies and procedures</li><li>Maintain confidentiality of client and organizational information</li><li>Support outreach activities and assist with special projects as assigned</li><li>Collaborate with team members to meet department service goals</li></ul><p><br></p>
<p>Join our team as a <strong>Bilingual Spanish</strong> Customer Experience Specialist! Bring your language skills and passion for service to a dynamic role, helping us deliver outstanding support to every customer and community member.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide personalized service to customers via phone, email, and chat, communicating fluently in both Spanish and English.</li><li>Resolve inquiries, troubleshoot issues, and answer questions about products or services.</li><li>Document all customer interactions promptly and accurately.</li><li>Collaborate with other team members to continuously improve the customer experience.</li><li>Uphold company standards for quality, integrity, and inclusivity.</li></ul><p><br></p>
<p>Join our non-profit team as a Call Center Agent and help drive exceptional customer service experiences. As part of our customer support function, you’ll play a vital role in addressing caller inquiries, resolving issues, and contributing to overall customer satisfaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound and outbound calls with professionalism and efficiency</li><li>Resolve customer questions, complaints, or service requests.</li><li>Document call information and maintain accurate records.</li><li>Collaborate with team members to ensure seamless operations.</li><li>Uphold data privacy and security standards within all interactions.</li><li>Leverage call center technologies to improve time to resolution and enhance customer experiences </li></ul><p><br></p>
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Irvine, California. In this role, you will play a critical part in managing schedules, coordinating services, and ensuring smooth communication between clients, families, and internal teams. Your ability to handle complex scheduling needs and maintain precise interactions will be key to success in this position.<br><br>Responsibilities:<br>• Coordinate and assign staff based on participant needs, location, and skills, ensuring compliance with program policies.<br>• Create and manage schedules for participants and staff, including meal periods and breaks, while maintaining accurate records in a computerized system.<br>• Respond promptly to scheduling changes and requests from associates, participants, and families in a courteous and meticulous manner.<br>• Monitor attendance and assignments daily, making adjustments and notifying relevant parties of changes as needed.<br>• Generate and analyze reports to ensure billing and payroll accuracy, addressing contract fulfillment gaps and collaborating with internal departments.<br>• Communicate effectively with families, supervisors, and team members to relay concerns and escalate issues when necessary.<br>• Provide training and cross-training for new scheduling coordinators, ensuring team readiness and knowledge.<br>• Schedule and attend meetings, trainings, and other events to stay aligned with organizational goals and processes.
<p>Join our dedicated team as a Customer Service Representative, supporting the mission and values of our nonprofit organization. In this role, you will make a direct impact by assisting those we serve and helping us achieve our organizational goals.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle incoming phone calls and emails from clients, donors, and community members with professionalism and empathy.</li><li>Provide accurate information regarding programs, services, and resources.</li><li>Respond to inquiries, resolve issues, and escalate calls as needed to appropriate teams.</li><li>Document all interactions in our CRM platform, maintaining detailed and confidential records.</li><li>Collaborate with other teams to ensure a seamless and supportive client experience.</li><li>Uphold the organization’s values of service, integrity, and inclusivity in every interaction.</li></ul><p><br></p>
<p>Robert Half is seeking dedicated and personable Customer Service Representatives to join a growing call center team. This is an exciting opportunity for candidates passionate about providing excellent customer support, resolving inquiries, and enhancing the customer experience. As the first point of contact, you will act as the face of the company, ensuring prompt, courteous, and effective communication with customers.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle a high volume of inbound and outbound customer calls, responding to inquiries, complaints, and requests in a professional manner.</li><li>Provide thorough and accurate information regarding products, services, and policies.</li><li>Troubleshoot and resolve customer issues efficiently, escalating more complex problems to appropriate departments as necessary.</li><li>Document customer interactions, inquiries, and resolutions in the company’s CRM or database.</li><li>Promote products or services when opportunities arise, ensuring customer satisfaction at all times.</li><li>Collaborate with team members and management to identify ways to improve the customer experience.</li><li>Follow communication scripts, policies, and guidelines while personalizing service to individual customer needs.</li></ul><p><br></p>
<p>A growing <strong>technology solutions company</strong> in Escondido is seeking a <strong>Customer Service Representative</strong> to join their dynamic support team. This organization develops software and hardware solutions for businesses across the U.S., and they’re looking for someone who can deliver an exceptional client experience while supporting technical inquiries. If you thrive in a fast-paced, tech-focused environment and enjoy helping customers solve problems, this is a great opportunity to grow your career within a respected and forward-thinking company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries via phone, email, and live chat.</li><li>Troubleshoot basic software or hardware issues and escalate to Tier 2 support when necessary.</li><li>Process product orders, replacements, and returns with accuracy and professionalism.</li><li>Document client interactions using a <strong>CRM system</strong> (Salesforce or HubSpot).</li><li>Provide product education and onboarding support for new customers.</li><li>Collaborate with the technical support and sales teams to ensure customer satisfaction.</li><li>Track customer feedback and assist in service improvement initiatives.</li></ul>
<p>Our client is seeking a service-oriented and motivated Customer Service Representative to join their team. In this role, you will be the first point of contact for customers, providing expert support and delivering solutions to inquiries and concerns. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional customer experiences. This is a fantastic opportunity to grow your career in a dynamic environment that values customer satisfaction and professional development.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for customer inquiries, providing prompt and accurate information about products, services, policies, and procedures.</li><li>Handle customer service requests via phone, email, and live chat with a professional and friendly demeanor.</li><li>Resolve customer issues and complaints quickly by identifying root causes and implementing solutions.</li><li>Accurately document and track customer interactions in a Customer Relationship Management (CRM) system.</li><li>Assist customers with order placement, account updates, billing inquiries, and troubleshooting issues.</li><li>Stay up to date on company products, services, and promotions to provide customers with accurate, helpful guidance.</li><li>Collaborate with internal teams, such as sales and technical support, to address customer needs.</li><li>Foster strong customer relationships to increase client satisfaction and loyalty.</li><li>Identify customer pain points and escalate unresolved issues to the appropriate department or manager.</li><li>Manage follow-up communications to ensure all customer issues are resolved adequately.</li></ul><p><br></p>
<p>A well-respected <strong>professional services company</strong> in Escondido is seeking a friendly, polished, and <strong>Bilingual Receptionist (Spanish/English)</strong> to join their front office team. This person will be the first point of contact for clients and visitors, ensuring every interaction reflects the company’s values of professionalism and respect. This is a great opportunity for someone who enjoys a people-focused role and takes pride in maintaining a welcoming, efficient office environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors, clients, and vendors with warmth and professionalism.</li><li>Answer and route incoming phone calls; respond to voicemail and email inquiries.</li><li>Provide translation and bilingual support for Spanish-speaking clients and staff.</li><li>Schedule appointments and manage conference room reservations.</li><li>Sort and distribute mail, manage deliveries, and maintain office supplies.</li><li>Assist with filing, scanning, and administrative projects as assigned.</li><li>Support HR and accounting teams with basic data entry and clerical tasks.</li></ul>
<p><strong>Overview:</strong></p><p> Robert Half is partnering with a growing automotive company to hire a Customer Service Representative. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment. If you are personable, organized, and enjoy being part of a team that values high-quality service, we want to hear from you.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for customer inquiries via phone, email, and in-person interactions.</li><li>Provide product and service information, troubleshoot issues, and ensure customer satisfaction.</li><li>Process orders, schedule service appointments, and update customer records in the internal system.</li><li>Collaborate with internal teams such as sales, service, and logistics to support customer needs.</li><li>Maintain a professional and friendly demeanor while resolving concerns efficiently.</li><li>Ensure compliance with company policies and procedures.</li></ul><p><br></p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Irvine, California. In this Contract to permanent position, you will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining high standards of service. This role offers the opportunity to work in the dynamic Health Pharm/Biotech industry, contributing to meaningful solutions for occupational safety.<br><br>Responsibilities:<br>• Handle customer inquiries through various communication channels, including phone, email, and online platforms, ensuring prompt and attentive responses.<br>• Collaborate with internal departments to resolve customer issues effectively from start to finish, ensuring follow-ups are completed.<br>• Utilize multiple internal systems to manage orders, track shipments, and address customer concerns accurately.<br>• Provide feedback to management regarding service challenges and customer concerns to improve processes.<br>• Participate in special projects as assigned, contributing to team objectives and organizational goals.<br>• Process order entries, schedule appointments, and manage customer accounts with precision.<br>• Maintain accurate records of customer interactions and transactions, ensuring data integrity.<br>• Assist with troubleshooting and resolving issues related to product delivery, account setups, and other customer needs.<br>• Demonstrate flexibility by working overtime when requested to meet business demands.<br>• Support lean process improvement initiatives to enhance customer service efficiency.
We are looking for a dedicated Customer Service Representative to join our team in Costa Mesa, California. In this role, you will provide exceptional support to customers by addressing inquiries, resolving issues, and assisting with navigating our website and related tools. This is a Contract-to-Permanent position, offering an excellent opportunity for growth and long-term employment.<br><br>Responsibilities:<br>• Respond to a high volume of inbound customer calls daily, ensuring all inquiries are addressed promptly and professionally.<br>• Assist customers with navigating the company website, including locating specific information and troubleshooting login issues.<br>• Provide guidance to users experiencing challenges with new system features or updates.<br>• Maintain accurate records of customer interactions and resolutions using CRM tools.<br>• Collaborate with internal teams to escalate and resolve complex issues efficiently.<br>• Offer exceptional service to enhance customer satisfaction and build long-term relationships.<br>• Utilize Office Suite tools to document and manage customer data effectively.<br>• Stay updated on product knowledge and company processes to provide accurate information.<br>• Handle customer concerns with patience and professionalism, ensuring a positive experience.
We are looking for a dedicated Customer Service Representative to join our team in Huntington Beach, California. In this role, you will assist with enrollment processes, ensuring accuracy and efficiency while guiding individuals through their onboarding experience. This is a long-term contract position within the healthcare industry, offering the opportunity to make a meaningful impact on customer satisfaction and organizational success.<br><br>Responsibilities:<br>• Respond promptly to inquiries from internal and external customers, addressing concerns related to enrollment.<br>• Resolve enrollment-related issues by conducting research and utilizing call tracking, claims systems, or email communication.<br>• Enter and maintain accurate enrollment data in the company’s eligibility transactional system.<br>• Process applications for enrollment and disenrollment, ensuring compliance with established guidelines.<br>• Verify enrollment statuses with clients and address discrepancies as needed.<br>• Investigate and resolve system rejections related to enrollment processes.<br>• Collaborate with team members to address exceptions and ensure members are properly enrolled.<br>• Perform daily and monthly reconciliation of enrollment files to maintain data accuracy.<br>• Manage member eligibility changes and update records in the enrollment database.<br>• Maintain organized documentation and records, ensuring they are accessible and up-to-date.
We are looking for an experienced Sr. Customer Service Representative to join our team in San Marcos, California. This Contract to permanent position offers an opportunity to contribute to a fast-paced utilities and infrastructure environment by delivering outstanding customer support and ensuring seamless service operations. The ideal candidate will bring exceptional communication and organizational skills to manage customer interactions and coordinate field services effectively.<br><br>Responsibilities:<br>• Respond promptly to incoming customer calls, providing attentive and courteous assistance.<br>• Collect detailed information regarding service needs and accurately generate job tickets using ServiceTitan.<br>• Schedule service appointments, maintain job notes, and manage follow-ups to ensure customer satisfaction.<br>• Communicate effectively with property managers, homeowners, and internal teams to address concerns and coordinate services.<br>• Update customer profiles, book service calls, and verify the accuracy of job-related details.<br>• Dispatch technicians through ServiceTitan’s scheduling and dispatch tools, ensuring efficient workflows.<br>• Monitor technician routes and job progress, making necessary adjustments to schedules as issues arise.<br>• Track job statuses, input notes, upload relevant documents, and confirm tasks are completed within the system.<br>• Maintain consistent communication with field technicians to provide updates, relay changes, and share additional information.<br>• Support administrative tasks such as processing estimates, invoices, warranty details, and service history documentation.
We are looking for a dedicated Customer Service Representative to join our team in Newport Beach, California. In this role, you will be responsible for delivering outstanding customer service, handling financial transactions, and assisting clients with their banking needs. This is a long-term contract position, offering an opportunity to make a meaningful impact within the banking industry.<br><br>Responsibilities:<br>• Process a range of financial transactions, such as deposits, withdrawals, loan payments, and transfers, while ensuring accuracy and adherence to banking policies.<br>• Provide prompt and attentive assistance to customers with inquiries regarding their accounts and available banking services.<br>• Actively promote and recommend banking products and services tailored to meet the needs of customers.<br>• Manage and reconcile a cash drawer, complying with established security and audit procedures.<br>• Educate customers on various banking options, including digital services and alternative channels.<br>• Address and resolve customer concerns effectively, ensuring a positive banking experience.<br>• Collaborate with team members to maintain smooth branch operations during busy periods.<br>• Uphold high standards of confidentiality and security in all customer interactions.<br>• Contribute to the achievement of branch goals by delivering exceptional service and support.
<p><strong>About the Role:</strong></p><p> Robert Half is partnering with a reputable insurance firm seeking a Client Services Associate to support their growing team. This individual will work directly with clients and internal account managers to deliver high-quality service across various insurance products. The ideal candidate is customer-focused, organized, and comfortable managing a high volume of inquiries with accuracy and professionalism.</p><p><strong>Responsibilities:</strong></p><ul><li>Serve as a primary point of contact for policyholders and assist with account inquiries by phone and email.</li><li>Support day-to-day service needs including policy changes, billing follow-up, claims status updates, and documentation requests.</li><li>Prepare and process policy documents, renewals, applications, endorsements, certificates of insurance, and related forms.</li><li>Maintain accurate account records and ensure all documentation meets compliance standards.</li><li>Partner closely with Account Managers and Producers to support client satisfaction and retention efforts.</li><li>Communicate with carriers to request policy information, obtain quotes, and help resolve service issues.</li><li>Track service requests and ensure timely follow-up and resolution.</li><li>Assist with onboarding new clients and supporting renewal cycles.</li></ul><p><br></p>
<p><strong>Overview:</strong></p><p> Our client, a mission-driven nonprofit organization, is seeking a professional and friendly Front Desk Coordinator to serve as the first point of contact for staff, visitors, and stakeholders. This individual will provide exceptional administrative support, manage front desk operations, and ensure a welcoming environment that reflects the organization’s values. The ideal candidate is highly organized, customer-service oriented, and able to multitask in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors, clients, and staff in a professional and courteous manner.</li><li>Answer, screen, and route incoming calls and emails accurately and efficiently.</li><li>Manage scheduling and calendar coordination for staff and conference rooms.</li><li>Maintain front desk area, ensuring it is organized, presentable, and fully stocked.</li><li>Handle mail, deliveries, and packages, including logging and distribution.</li><li>Support administrative tasks such as data entry, filing, and report preparation.</li><li>Collaborate with internal teams to support office operations and events.</li><li>Ensure confidentiality of sensitive information and maintain compliance with organizational policies.</li></ul><p><br></p>
<p><strong>Position Summary:</strong></p><p>The Business-to-Business (B2B) Collections Specialist is responsible for managing and executing collection activities for outstanding accounts receivable from commercial clients. This role ensures timely payments, resolves billing discrepancies, and maintains positive client relationships while minimizing financial risk to the organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor and manage assigned customer accounts to ensure timely collection of outstanding balances.</li><li>Contact clients via phone, email, and written correspondence to follow up on past due invoices.</li><li>Investigate and resolve payment discrepancies, disputes, and billing issues.</li><li>Collaborate with internal departments (Sales, Customer Service, Billing) to resolve account issues and ensure accurate invoicing.</li><li>Maintain detailed records of collection activities, communications, and payment arrangements.</li><li>Prepare and distribute aging reports and collection status updates to management.</li><li>Recommend accounts for escalation, legal action, or write-off when necessary.</li><li>Ensure compliance with company policies, procedures, and applicable regulations.</li><li>Support month-end and year-end closing processes related to accounts receivable.</li></ul><p><br></p>
<p>Robert Half is partnering with an innovative client in the tech industry to find a skilled and motivated Receptionist to be the face of their organization. If you thrive in fast-paced environments and have strong organizational skills, this is an outstanding opportunity to grow your career and make an impact in the tech space!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for all visitors, guests, and employees, delivering exceptional customer service.</li><li>Answer and direct incoming phone calls in a professional and friendly manner.</li><li>Manage incoming mail and deliveries, ensuring accurate routing to the appropriate departments/persons.</li><li>Coordinate scheduling and handle meeting room logistics for internal and external events.</li><li>Maintain a clean, organized, and welcoming front desk and reception area.</li><li>Assist in administrative duties such as data entry, scheduling appointments, and filing documents.</li><li>Support other departments with ad hoc tasks as needed.</li></ul><p><br></p>
<p>Our client in San Diego, CA is seeking a reliable and friendly Receptionist to serve as the first point of contact for visitors and callers. The ideal candidate is organized, customer-service oriented, and able to multitask in a fast-paced office environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors, clients, and staff with professionalism and courtesy</li><li>Answer and direct incoming calls using a multi-line phone system</li><li>Manage the reception area and maintain a clean, welcoming environment</li><li>Schedule appointments and assist with meeting coordination</li><li>Handle incoming and outgoing mail, packages, and deliveries</li><li>Provide general administrative support, including data entry and filing</li><li>Assist with special projects and support other teams as needed</li></ul><p><br></p>
<p>Our client in San Diego is seeking a professional and personable Receptionist to be the welcoming face of their organization. This role offers the opportunity to create a positive first impression for visitors and support office operations with outstanding customer service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet clients, guests, and employees with a friendly and positive attitude</li><li>Answer multi-line phone system, direct calls, and manage messages efficiently</li><li>Handle incoming and outgoing mail and deliveries</li><li>Maintain a neat and organized reception area</li><li>Schedule appointments and assist with meeting coordination</li><li>Provide administrative support including filing, data entry, and order office supplies</li><li>Assist with special projects and other duties as assigned</li></ul><p><br></p>
