<p>We are looking for a dedicated and detail-oriented individual to join our client, a wealth management team as a Client Services Associate. This role involves providing administrative and client service support to ensure seamless operations and exceptional client experiences. The position offers a dynamic environment where you can grow your skills and contribute to the success of a sophisticated clientele, including individuals, families, and business leaders.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and process account documentation to support client service operations.</p><p>• Compile onboarding packets and create reports for client meetings.</p><p>• Provide administrative assistance for financial planning and investment advisory services.</p><p>• Coordinate with financial institutions to manage account setups, transfers, and maintenance.</p><p>• Organize and maintain accurate client records, ensuring timely handling of sensitive documents and correspondence.</p><p>• Assist advisors by preparing review materials, generating reports, and managing mail logistics.</p><p>• Schedule and organize office meetings and facilitate client communications.</p><p>• Work onsite at least two days per week to support operational needs.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>Robert Half is currently working with an established organization on their search for Payroll Analyst with proven payroll reporting and analytical skills. This candidate will process high volume payroll, perform payroll reconciliations, identify payroll discrepancies, coordinate with the human resources department as needed, utilize Workday to process workflows, assist with system documentation, generate ad hoc reports, process payroll data, resolve payroll issues, prepare journal entries, and maintain the client database. This Payroll Administrator must possess excellent multi-tasking skills, strong organizational abilities, and solid time management skills. </p><p> </p><p>What you get to do daily</p><p>· Review and enter payroll data</p><p>· Process union payroll</p><p>· Complete journal entries</p><p>· Provide administrative support</p><p>· Reconcile union dues</p><p>· Assist with wage garnishments</p><p>· Generate year-end statements</p><p>· Process payroll taxes</p><p>· Provide support the HR department</p>
<p>Create and maintain editorial features across various content channels (news, sports, finance, lifestyle, entertainment TV) and across media platforms (Web/mobile/TV). We need someone who can write snappy interesting copy and curate interesting content packages that include a mix of media types. While there are opportunities for long-form writing and blogging this is not a pure writing position. This editor will serve as a curator and creator of content taking the content we already have from feeds and partners and producing the most appealing packages possible.</p><p><br></p><p>This editor will monitor media sources and post breaking news and schedule features to maximize content views. This position requires regular communication with partners and managing the workflow process around obtaining partner content and presenting it on our platforms. The editor will also contribute to the greater conversation about long-term strategy and new features. The editor will need to monitor metrics data and understand our broad audience.</p><p><br></p><p>We seek someone who can be a leader and coordinate with many other editors and teams. This position will involve scheduling and copyediting content on a daily basis. This person will need to have excellent communication skills and make sure there is no gap in programming between on-hours and off-hours shifts.</p><p><br></p><p>This person needs to be experienced in creating content for the Internet and must be able to contribute to the conversation about what a news/entertainment/TV cross-platform experience should be and how it can best serve our audience.</p>
<p>Robert Half is hiring a highly skilled and innovative Intelligent Automation Engineer to design, develop, and deploy advanced automation solutions using Microsoft Power Automate, Python, and AI technologies. This role is ideal for a hands-on technologist passionate about streamlining business processes, integrating systems, and applying cutting-edge AI to drive intelligent decision-making. This role is a hybrid position based in Philadelphia. For consideration, please apply directly. </p><p><br></p><p>Key Responsibilities</p><ul><li>Design and implement end-to-end automation workflows using Microsoft Power Automate (Cloud & Desktop).</li><li>Develop Python scripts and APIs to support automation, system integration, and data pipeline management.</li><li>Integrate Power Automate with Azure services (Logic Apps, Functions, AI Services, App Insights) and enterprise platforms such as SharePoint, Dynamics 365, and Microsoft Teams.</li><li>Apply Generative AI, LLMs, and Conversational AI to enhance automation with intelligent, context-aware interactions.</li><li>Leverage Agentic AI frameworks (LangChain, AutoGen, CrewAI, OpenAI Function Calling) to build dynamic, adaptive automation solutions.</li></ul>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
We are looking for a skilled Database Developer to join our team in Philadelphia, Pennsylvania. This is a Contract to permanent position that offers the opportunity to work on complex data systems and optimize database performance for impactful applications. The ideal candidate will bring extensive experience in database management and cloud platforms, contributing to innovative solutions in a dynamic environment.<br><br>Responsibilities:<br>• Design, optimize, and maintain database systems, ensuring high performance and reliability.<br>• Manage and enhance Microsoft SQL Server environments, including indexing, replication, and clustering.<br>• Develop and implement solutions on Snowflake or other cloud-based data platforms.<br>• Create and maintain ETL processes to transform and load data efficiently.<br>• Collaborate with stakeholders to prepare datasets for machine learning and AI applications.<br>• Ensure compliance with data privacy and security standards while handling sensitive information.<br>• Generate detailed reports and extract data to support organizational needs.<br>• Provide documentation and technical support for database-related workflows.<br>• Apply analytical and problem-solving skills to troubleshoot and improve database operations.
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>Robert Half is seeking a dedicated Controller to oversee and enhance critical financial operations within our client's organization in the Philadelphia area. This Controller role requires a strategic thinker with hands-on expertise in accounting processes and the ability to lead budgeting, forecasting, and compliance efforts. The ideal candidate will play a pivotal role in ensuring the accuracy and efficiency of financial reporting and operations.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee daily accounting tasks, including general ledger management, accounts payable and receivable, payroll, and month-end closing processes.</li><li>Develop and manage budgeting strategies, forecasts, and cash flow analyses to align with organizational goals.</li><li>Prepare accurate financial reports on a monthly, quarterly, and annual basis for executive review.</li><li>Lead the accounts receivable process, including invoicing, aging reports, and proactive client collections.</li><li>Ensure compliance with financial regulations and maintain robust internal control systems.</li><li>Collaborate with external firms to coordinate tax filings and facilitate annual audits.</li><li>Identify opportunities for process improvements and implement efficient financial workflows.</li><li>Monitor key financial metrics and provide actionable insights to support business growth.</li></ul>
<p>Robert Half is looking for a detail-oriented Tax Accountant to join our team in the Philadelphia area. This Tax Accountant role involves managing a variety of tax-related tasks, ensuring compliance with federal, state, and local regulations, and assisting with tax planning and research initiatives. The ideal candidate will have strong analytical skills, excellent communication abilities, and a solid background in corporate tax preparation.</p><p><br></p><p>Responsibilities:</p><ul><li>Prepare federal, state, and local income tax filings for a variety of entities, including partnerships, S corporations, individuals, and trusts.</li><li>Leverage tax preparation software, preferably ProSystem fx Tax or Axcess Tax, to enhance workflow efficiency.</li><li>Engage proactively with senior staff by compiling inquiries and supporting clear, effective communication.</li><li>Assist management in performing preliminary tax research and formulating basic tax planning strategies.</li><li>Maintain accuracy and compliance throughout all tax reporting and filing functions.</li><li>Stay current on relevant tax laws and regulations to deliver well-informed guidance.</li></ul>
<p>We have partnered with a financial service company on their search for an Investment Analyst with proven experience extracting and manipulating financial data. This role will consist of analyzing financial data, evaluating investment opportunities, and providing revenue generating insights to support investment decision-making. In addition to conducting comprehensive financial analysis of companies, industries, and markets you will also, perform extensive research, assist with financial modeling, complete risk assessments to help maximize investment returns, and collaborate with portfolio managers, research teams, and other stakeholders to contribute to investment strategies.</p><p><br></p><p>Major Responsibilities</p><p>· Provide financial analysis, forecasting and reporting </p><p>· Develop strategic initiatives</p><p>· Budgeting & Forecasting</p><p>· Variance Analysis</p><p>· Generate periodic asset allocation reports</p><p>· Maintain knowledge of regulations and policies</p><p>· Integrate financial data</p><p>· Prepare financial reports with key metrics</p><p>· Establish financial trends and make recommendations</p><p>· Resolve data discrepancies</p><p>· Ensure compliance with relevant financial regulations</p>
<p>Robert Half is looking for a skilled Financial Analyst to join our team in the Greater Philadelphia area. The ideal Financial Analyst candidate will bring a strong background in financial analysis and data evaluation, paired with a personable and detail-oriented approach. This role offers the opportunity to contribute to key financial processes, including book closures and variance analysis, while working in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><ul><li>Perform comprehensive financial analysis to support business decision-making and strategic planning.</li><li>Prepare and analyze financial models to evaluate company performance and forecast future trends.</li><li>Assist in the accurate and timely closing of financial books for the organization.</li><li>Utilize QuickBooks for accounting and financial management tasks.</li><li>Ensure compliance with financial policies and procedures while maintaining accurate records.</li><li>Support the preparation of financial reports and presentations for stakeholders.</li><li>Analyze and interpret data to drive actionable insights and optimize financial performance.</li></ul>
<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p>The Payroll, HR & Benefits Administrator supports all payroll, HR, and benefits functions for both field and office employees. This role is critical in ensuring accurate weekly payroll, maintaining compliance with labor regulations, and supporting employee needs. </p><p><br></p><p>Responsibilities</p><p>• Manage all weekly payroll processing for field and office employees.</p><p>• Audit and reconcile timesheets from job sites, including PTO, overtime, shift differentials, and job codes.</p><p>• Ensure correct job costing and allocation of labor to projects.</p><p>• Process certified payroll reports and ensure compliance with prevailing wage requirements (Davis-Bacon, state/local).</p><p>• Support union payroll processing (if applicable), including reporting, dues, and benefits remittances.</p><p>• Maintain payroll records and ensure compliance with wage and hour laws.</p><p>• Process new hires, terminations, pay adjustments, deductions, and garnishments.</p><p>• Prepare payroll reports for Finance, Project Managers, and leadership.</p><p>• Maintain and update employee records, HRIS data, and jobsite rosters.</p><p>• Support onboarding/offboarding, including safety orientation and jobsite access requirements.</p><p>• Assist with recruitment for field and office roles.</p><p>• Help coordinate required safety training, certifications, and compliance documentation.</p><p>• Respond to employee questions related to HR, payroll, and policies.</p><p>• Ensure consistent application of company policies across job sites.</p><p>• Administer health, dental, vision, life insurance, disability, and 401(k) plans.</p><p>• Coordinate benefit enrollments for new hires and life events.</p><p>• Support field employees with benefits questions and carrier issues.</p><p>• Manage 401(k) enrollments, contributions, and compliance activities.</p><p>• Assist with workers’ compensation claims and OSHA reporting, including jobsite incident follow-up.</p><p>• Maintain confidential benefits and medical records in compliance with regulations.</p><p><br></p>
<p>Robert Half has partnered with a service provider on their search for a Senior Director of Accounting and Treasury with significant change management expertise, strong technical accounting knowledge, and proven ERP systems experience. The Senior Director of Accounting and Treasury will oversee financial forecasting while leading accounting operations, manage cash flow reporting, provide insights and recommendations to support strategic business decisions, assist with month end close activities, coordinate internal and external audits, manage relationships with financial institutions, and monitor and manage the company’s investment portfolio and interest rate risk exposure. This Senior Director of Accounting and Treasury role will ensure the company maintains optimal liquidity, minimizes financial risk, and supports business objectives through effective capital and debt management.</p><p> </p><p>Primary Duties</p><p>· Develop and implement strategies for cash flow forecasting, liquidity management, and short-term borrowing/investing</p><p>· Manage daily cash operations, including bank account management, wire transfers, and cash positioning.</p><p>· Oversee relationships with financial institutions, negotiating terms, fees, and services to optimize banking performance.</p><p>· Evaluate and execute debt financing and capital structure strategies, including loan agreements and covenant compliance.</p><p>· Monitor financial markets and assess economic trends to inform treasury decisions and risk mitigation.</p><p>· Ensure compliance with internal controls, policies, and regulatory requirements related to treasury operations.</p><p>· Lead treasury-related financial reporting and analysis for executive leadership and the board.</p><p>· Collaborate with accounting, tax, legal, FP& A, and other departments to support strategic initiatives and ensure accurate financial reporting.</p>
<p>We are looking for a PART TIME (20 hours a week) Administrative Coordinator to join our team in Princeton, New Jersey. In this role, you will serve as the first point of contact for visitors and staff, ensuring a welcoming and efficient front desk experience. This is a contract position ideal for individuals with strong organizational abilities and excellent communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Answer and direct incoming phone calls promptly and accurately.</p><p>• Schedule appointments and coordinate meeting room usage as needed.</p><p>• Handle basic administrative tasks, such as filing, data entry, and correspondence.</p><p>• Manage incoming and outgoing mail and deliveries.</p><p>• Provide support to staff by addressing inquiries and facilitating communication.</p><p>• Ensure compliance with company policies and procedures in front desk operations.</p><p>• Assist with special projects and tasks as assigned by management.</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>We are looking for a detail-oriented Accounting Specialist or Junior Accountant to join our team in southern Ocean County, New Jersey. In this long-term contract to hire role, you will play a key part in managing financial transactions and maintaining accurate accounts payable and receivable records. The ideal candidate will possess strong organizational skills, a high level of trustworthiness, and the ability to work efficiently in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Process payments and invoices accurately while ensuring compliance with company policies.</p><p>• Reconcile accounts payable and accounts receivable, addressing any discrepancies or outstanding balances.</p><p>• Monitor overdue accounts and proactively follow up to ensure timely collections.</p><p>• Collaborate with internal teams and external stakeholders to resolve billing and payment issues.</p><p>• Prepare detailed financial reports for management, including insights on aging balances.</p><p>• Maintain organized and accessible filing systems to support compliance and record-keeping.</p><p>• Ensure payment deadlines are met by coordinating with vendors and internal departments.</p><p>• Respond promptly to inquiries from customers and vendors regarding account status and transactions.</p><p>• Perform additional accounting-related tasks as assigned to support departmental goals.</p>
<p>Thriving, Wilmington Delaware client is looking to add a Plant Controller with a proven cost accounting background to join their finance department. As the Plant Controller, you will monitor and report on KPIs, develop and implement revenue generating process improvement opportunities, oversee labor reporting and cost for all departments, prepare budgets, assist with the month end close process, and oversee inventory levels to ensure proper shipping and returns. This successful candidate will you will succeed by strategically planning and directing accounting operations while developing operating procedures that are consistent with internal policies and procedures. </p><p><br></p><p>Major Responsibilities</p><p>• Assist with monthly/annual budgeting & forecasting</p><p>• Create internal control guidelines</p><p>• Generate monthly financial forecasts</p><p>• Provide cost accounting analysis</p><p>• Oversee inventory for raw materials and finished goods</p><p>• Perform risk analysis</p><p>• Establish compliance with all GAAP requirements</p><p>• Prepare and present financial reports</p><p>• Assist management as needed</p><p>• Recommend process improvements</p>
We are looking for a skilled Cloud Infrastructure Engineer to join our team in Malvern, Pennsylvania. In this long-term contract role, you will play a vital part in managing, maintaining, and enhancing Azure-based cloud solutions while supporting enterprise IT infrastructure. This position offers an excellent opportunity to leverage your technical expertise to ensure operational efficiency and drive automation initiatives.<br><br>Responsibilities:<br>• Monitor and maintain Azure cloud resources and related IT infrastructure, ensuring optimal performance.<br>• Resolve technical issues by troubleshooting and addressing support tickets for end-users and systems.<br>• Provision and configure cloud-based resources to meet organizational needs.<br>• Assist in incident management and implement minor system upgrades or enhancements.<br>• Create and update documentation, including system runbooks and standard operating procedures.<br>• Drive automation efforts using scripting tools such as PowerShell or Azure Automation.<br>• Apply best practices for cloud and IT operations to ensure reliability and scalability.<br>• Collaborate with IT teams and stakeholders to align cloud infrastructure with business goals.
<p>We are looking for a detail-oriented Staff Accountant to join our clients manufacturing team in Perkasie, Pennsylvania. This role offers an excellent opportunity to contribute to financial operations, ensuring accuracy and compliance with company policies. The ideal candidate will have strong organizational skills and experience in accounting processes such as accounts payable, accounts receivable, and reconciliation.</p><p><br></p><p>Responsibilities:</p><p>• Ensure compliance with company accounting policies and procedures in all financial tasks.</p><p>• Process accounts payable and accounts receivable transactions, including payment applications and reconciliations.</p><p>• Maintain accuracy and timeliness in billing and client payment operations.</p><p>• Support month-end and year-end closing processes by preparing required journal entries.</p><p>• Perform balance sheet account reconciliations to ensure financial accuracy.</p><p>• Complete monthly bank reconciliations and resolve discrepancies as needed.</p><p>• Enter daily labor ticket data into accounting software and reconcile weekly reports for payroll accuracy.</p><p>• Collaborate with HR to manage benefits administration, ensuring proper coverage and alignment with vendor billings.</p><p>• Assist in accounts payable tasks by entering invoices and investigating discrepancies.</p><p>• Contribute to cross-training efforts to support team flexibility and knowledge sharing.</p>
We are looking for an experienced Business Analyst to join our team on a long-term contract basis in Egg Harbor Township, New Jersey. This role is ideal for a highly skilled, detail-oriented individual with a strong background in gathering requirements, process mapping, and documentation. The position involves collaborating with diverse stakeholders to translate business needs into actionable solutions.<br><br>Responsibilities:<br>• Analyze and document business processes, workflows, and requirements to identify areas of improvement.<br>• Create detailed process maps and data flow diagrams using Visio to support project goals.<br>• Collaborate with non-technical end users to gather and translate their needs into structured business requirements.<br>• Work closely with cross-functional teams to support technology modernization and automation initiatives.<br>• Utilize tools within the Microsoft stack, such as Power BI and Azure, to enhance data analysis and project outcomes.<br>• Facilitate meetings and discussions with stakeholders to ensure alignment on project objectives.<br>• Conduct gap analyses to identify discrepancies between current and desired business states.<br>• Provide documentation and insights necessary for agile scrum development processes.<br>• Support call center operations by analyzing customer service workflows and recommending improvements.<br>• Ensure all deliverables are compliant with organizational standards and project timelines.
