<p>We are looking for a Customer Service Representative to support a high-volume logistics operation in Tualatin, Oregon. This Contract position is ideal for someone who communicates clearly, stays organized while managing a large client base, and delivers responsive service across phone and email channels. The person in this role will serve as a key point of contact for customer inquiries, helping ensure requests are handled accurately and professionally in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee service support for an assigned portfolio of customers, building familiarity with their needs and ensuring consistent follow-up.</p><p>• Respond to a steady flow of inbound calls, resolve questions efficiently, and provide helpful solutions that reflect strong customer care.</p><p>• Handle email correspondence with professionalism, using clear written communication to address requests, updates, and service-related concerns.</p><p>• Enter and update customer and order information accurately to support timely service coordination.</p><p>• Communicate with customers regarding delivery requests, service availability, and issue resolution in a courteous and confident manner.</p><p>• Manage a high-volume workload while maintaining attention to detail and meeting response expectations.</p><p>• Support both inbound and outbound customer interactions as needed to confirm details, provide updates, and maintain service continuity.</p>