<p>We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis in Minnetonka, Minnesota. In this role, you will provide exceptional technical support to clients, ensuring prompt and accurate resolution of issues while maintaining a high level of attention to detail. This position is ideal for an individual with a passion for technology and a commitment to delivering outstanding customer service.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and respond to incoming tickets and alerts using the ServiceNow system.</p><p>• Record detailed and accurate information on all client interactions and resolutions.</p><p>• Update and manage tickets in alignment with Service Level Agreements.</p><p>• Follow established processes for incident, problem, change, and knowledge management.</p><p>• Identify complex issues and escalate them to the appropriate teams.</p><p>• Accurately document the impact on customers, resolution steps, and ticket priorities.</p><p>• Conduct incident recovery and performance monitoring while maintaining precise data.</p><p>• Provide after-hours technical support, including nights and weekends, as needed.</p><p>• Collaborate effectively with team members, partners, and internal staff to resolve issues.</p><p>• Consistently deliver quality customer interactions with a focus on precision and care.</p><p><br></p><p>Please submit resume to sally.lander@roberthalf(.com) or contact Sally directly at 612.249.0254.</p>
<p>IT Support Specialist to serve as the first point of contact for technical assistance. This role supports hardware, software, phones, mobile devices, printers, and network systems, ensuring smooth operations and excellent service across all levels of the organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide 24/7 help desk support to local and remote users.</li><li>Troubleshoot and resolve issues with desktops, servers, applications, phones, networks, and printers.</li><li>Install, configure, upgrade, and repair hardware and software.</li><li>Maintain IT inventory and documentation.</li><li>Coordinate with vendors for unresolved issues.</li><li>Support IT projects, upgrades, and audits.</li><li>Deliver tailored IT training to users.</li><li>Monitor and respond to PC/LAN issues.</li><li>Onboarding<strong>:</strong> Set up accounts, configure hardware, and conduct IT orientation.</li><li>Offboarding<strong>:</strong> Disable access, recover and reimage devices, ensure data security.</li></ul><p>Interested candidates should contact Sally Lander @ 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
<p>We’re seeking a hands-on, customer-focused Desktop Support Analyst to provide day-to-day technical support for internal employees. Strong troubleshooting skills and a collaborative mindset are essential. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide second and third-level support for internal users across corporate and remote branch locations.</li><li>Troubleshoot and resolve hardware/software issues on Windows devices, iPads, and mobile phones.</li><li>Configure and deploy laptops, desktops, monitors, and peripherals.</li><li>Collaborate with outsourced Level 1 help desk and internal support teams.</li><li>Maintain documentation and asset tracking for end-user devices.</li><li>Participate in IT projects and initiatives.</li><li>Escalate critical issues appropriately and ensure timely resolution.</li></ul><p><strong>Technical Skills:</strong></p><ul><li>Proficiency in Windows 10/11, Office 365, Active Directory, and Exchange.</li><li>Experience with iPhone/iPad support and mobile device management.</li><li>Familiarity with networking concepts (TCP/IP, VPN, LAN/WAN).</li><li>Hands-on experience with ServiceNow or similar ticketing systems.</li><li>Basic understanding of Mac OS is a plus.</li></ul><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).</p>
<p>We are looking for a skilled Desktop Support Technician to provide technical assistance and support to employees. This position requires a hands-on individual who can deliver exceptional IT services while maintaining detailed records and resolving technical issues efficiently. The ideal candidate will have a strong commitment to continuous improvement and fostering a collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive IT desktop support to employees and customers, ensuring timely and effective resolution of technical issues.</p><p>• Respond to incoming support calls, manage the call queue, and maintain high standards of customer service.</p><p>• Utilize a ticket management system to track, update, and resolve service requests in accordance with organizational guidelines.</p><p>• Maintain accurate equipment records by updating asset tags and ensuring proper documentation.</p><p>• Share technical expertise to support improvement initiatives and enhance IT processes.</p><p>• Deliver services related to onboarding, role changes, and offboarding for employees.</p><p>• Identify opportunities to improve IT procedures, share best practices, and update documentation accordingly.</p><p>• Promote a positive workplace culture by demonstrating accountability, collaboration, and a commitment to diversity and inclusion.</p><p>• Collaborate with team members to drive continuous improvement and creative problem-solving.</p><p>• Ensure compliance with service level agreements and organizational standards in all aspects of technical support.</p>
<p>We are looking for a skilled and proactive Desktop Support Analyst to join our team. This role involves providing critical technical support for employees, ensuring smooth operation of hardware, software, and audiovisual systems. </p><p><br></p><p>Responsibilities:</p><p>• Install and configure Microsoft operating systems on employee computers to ensure functionality.</p><p>• Troubleshoot and resolve issues with software applications such as Microsoft Office, SharePoint, and Teams.</p><p>• Provide support for audiovisual systems, including Crestron controls, video conferencing tools, and remote access setups.</p><p>• Monitor and address ongoing technical issues promptly to minimize downtime.</p><p>• Develop and update technical documentation to support operational processes.</p><p>• Perform routine maintenance tasks, such as managing backups and ensuring antivirus updates are completed.</p><p>• Oversee hardware inventory and coordinate the distribution of equipment for new employees.</p><p>• Liaise with external vendors to resolve specialized technical problems.</p><p>• Communicate updates and progress effectively with IT managers and team members.</p><p>• Assist board members with technical needs during meetings and promote efficient use of technology across the organization.</p>
<p>We are looking for a skilled Desktop Support Analyst. This position is ideal for an individual with a strong background in computer hardware and operating systems, who enjoys troubleshooting and providing technical support. You will play a key role in maintaining and optimizing technology systems.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and maintain computer hardware, software, and peripheral devices.</p><p>• Provide technical support for Dell, IBM, and Apple devices, ensuring smooth operation and resolving issues promptly.</p><p>• Perform system updates, backups, and maintenance to guarantee optimal performance and data security.</p><p>• Manage inventory and asset tagging processes for all IT equipment.</p><p>• Handle Active Directory tasks, including user account management and security settings.</p><p>• Assist with cable installation and connectivity troubleshooting.</p><p>• Collaborate with team members to ensure seamless technology integration.</p><p>• Educate users on best practices for utilizing IT systems effectively.</p>
<p>We are seeking an experienced and proactive Project Manager to lead and coordinate implementation projects within our Musculoskeletal (MSK) group, supporting programs across physical therapy, occupational therapy, chiropractic, and pain management services.</p><p>In this role, you will oversee end-to-end program and project delivery, working closely with internal teams, clinicians, and external payer partners to ensure successful onboarding, performance tracking, and ongoing operational excellence. You’ll be responsible for managing timelines, risks, and stakeholder communications while driving process consistency across multiple implementations.</p><p>This is an exciting opportunity for a motivated project management professional who thrives in a fast-paced, cross-functional, and client-facing environment.</p><p><br></p><ul><li>Lead and manage MSK program implementations from initiation through completion, ensuring alignment with business goals and timelines.</li><li>Develop and maintain project scope, plans, and charters, including milestones, dependencies, deliverables, and risk mitigation strategies.</li><li>Coordinate and facilitate cross-functional teams (implementation leads, product SMEs, data analysts, and call center operations) to deliver seamless project execution.</li><li>Serve as the primary point of contact for stakeholders, clients, and internal partners — leading calls, tracking progress, sending meeting summaries, and following up on action items.</li><li>Support and track onboarding processes for provider and payer partners, ensuring strong communication and performance management post-implementation.</li><li>Monitor project performance metrics and deliver reports to leadership, identifying opportunities for improvement or escalation.</li><li>Contribute to process optimization and “rinse-and-repeat” implementation models to drive efficiency and consistency across projects.</li><li>May coach or mentor other project team members; lead special projects or initiatives as assigned.</li></ul>
<p>We’re looking for a Workstation Support Engineer to help maintain and improve our Windows and macOS systems across the organization. This role combines hands-on technical work with opportunities to support projects, improve system performance, and assist team members.</p><p><br></p><p>Responsibilities:</p><p>Install, configure, and support Windows and macOS workstations.</p><p>Troubleshoot and resolve hardware, software, and connectivity issues.</p><p>Help plan and implement workstation upgrades and new technology solutions.</p><p>Manage and monitor devices through SCCM and Intune.</p><p>Support Apple device setup and management using Jamf, Mosyle, or Apple Business Manager.</p><p>Use Active Directory and Group Policy to manage users and system settings.</p><p>Automate routine tasks with PowerShell (a plus).</p><p>Create documentation and share knowledge with the IT team.</p>
<p>The IT Manager will be responsible for leading the strategic and operational direction of the organization's information technology functions. This position focuses on aligning IT resources to support and improve critical business operations, fostering the implementation of advanced and secure technologies such as AI and automation, and developing long-term strategies that drive growth, optimize efficiency, and strengthen competitive positioning.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead the organization's IT strategies, ensuring alignment with overall business goals.</li><li>Oversee the development and implementation of innovative and secure technologies, focusing on automation and AI applications.</li><li>Define and execute long-term plans to optimize the organization's IT infrastructure.</li><li>Drive project planning and execution for technology-related initiatives.</li><li>Lead, manage, and mentor IT teams at various levels.</li><li>Support customization and development of software applications tailored to business needs.</li><li>Improve system reliability, security, and performance through data-driven analytical approaches.</li><li>Collaborate effectively with internal teams and external vendors to meet organizational objectives.</li></ul><p><br></p>
