Add your latest resume to match with open positions.
4 results for Help Desk Analyst I in Minnetonka, MN
- Mendota Heights, MN
- onsite
- Temporary to Hire
- 20.5865 - 25 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance to employees in a primarily Mac-based environment in Mendota Heights, Minnesota. Looking for someone who enjoys solving day-to-day technology issues, supporting end users with professionalism, and keeping service requests moving efficiently. The role offers the opportunity to handle a steady stream of support needs while contributing to a reliable and positive user experience.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely support for end-user technical issues involving hardware, software, login access, and general desktop functionality while managing a consistent daily ticket workload.</p><p>• Troubleshoot and resolve problems across macOS devices, with additional support for Windows-based systems and standard business applications as needed.</p><p>• Coordinate onboarding and offboarding activities by preparing user accounts, setting up devices, and helping ensure employees have the access they need.</p><p>• Maintain accurate service records by documenting incidents, solutions, and repeatable processes within the ticketing platform.</p><p>• Route more advanced or specialized issues to the appropriate internal teams and follow through to support resolution.</p><p>• Deliver clear, customer-focused communication to users while balancing priorities in a fast-paced help desk setting.</p>
- 2026-05-26T00:00:00Z
- Maple Grove, MN
- onsite
- Temporary to Hire
- 30 - 40 USD / Hourly
- <p>We are looking for an experienced Help Desk/Desktop Support Analyst to provide high-quality technical assistance for employees. This position is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users across multiple tools and devices, and working independently in a fast-paced environment. The role will also collaborate with infrastructure and operations teams to address escalations, maintenance activities, and urgent support needs while delivering dependable customer service.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for employees across laptops, desktops, mobile devices, software applications, and workplace technology through in-person, remote, and ticket-based assistance.</p><p>• Diagnose and resolve issues involving Microsoft 365 applications, Windows systems, printers, peripherals, mobile devices, and conference room audio-visual equipment.</p><p>• Manage incidents from initial intake through completion, ensuring timely updates, accurate troubleshooting, and appropriate escalation when needed.</p><p>• Support user account administration by handling provisioning, onboarding, offboarding, access updates, and device preparation for new and existing staff.</p><p>• Provide first-line assistance for business applications by addressing access requests, troubleshooting basic issues, and coordinating with application owners for deeper resolution.</p><p>• Oversee asset-related activities such as inventory tracking, equipment deployment, device refreshes, recovery, and retirement of outdated hardware.</p><p>• Maintain detailed service records, technical documentation, and knowledge base content within Freshservice or comparable ticketing platforms.</p><p>• Partner with infrastructure and operations teams on patching, maintenance support, incident response, and hands-on troubleshooting for on-site technical issues.</p><p>• Perform hands-and-eyes support for servers, network hardware, endpoint devices, and security remediation tasks as required.</p>
- 2026-05-14T00:00:00Z
- Eden Prairie, MN
- onsite
- Temporary / Contract
- 21 - 25 USD / Hourly
- <p>The End User Support Analyst – provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>• Provide end-to-end client support via a ticketing system for local and remote users</p><p>• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access</p><p>• Support Office 365 administration, including user setup and ongoing maintenance</p><p>• Administer Exchange Online, including mailbox management and licensing</p><p>• Manage Intune and mobile device administration for laptops, tablets, and phones</p><p>• Support current and legacy Windows operating systems</p><p>• Administer Active Directory and Group Policy in a multi-domain organization</p><p>• Perform computer imaging, deployment, and lifecycle support</p><p>• Add, configure, and maintain workstations, laptops, and mobile devices</p><p>• Support Microsoft security tools including Identity Protection and Multi-Factor Authentication</p><p>• Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN</p><p>• Respond to system alerts and provide coverage for senior systems administration functions as needed</p><p>• Support conference room audio and video technology</p><p>• Assist with building security systems and local network connectivity in coordination with IT</p><p>• Support network printers and office automation systems</p><p>• Provide mobile device and endpoint support for both office-based and remote users</p><p><br></p><p>Interested candidates should submit resumes to sally.lander@roberthalf(.com) or call 612.249.0254.</p>
- 2026-05-21T00:00:00Z
- Anoka, MN
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- <p>I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. </p><p><br></p><p><br></p><ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul><p><br></p>
- 2026-05-15T00:00:00Z