<p>We are looking for an experienced Client Services Manager to oversee and enhance the delivery of account onboarding, legal documentation, and treasury management services in compliance with industry standards and regulations. This role requires strong leadership skills to manage a team focused on loan support and treasury operations, ensuring exceptional service levels and operational efficiency.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Documentation, Onboarding, & Administration (70%)</strong></p><ul><li>Champion a client-focused culture within the department, setting expectations, managing staff, and ensuring consistent high-quality client service.</li><li>Execute routine processing tasks for loan and treasury management products.</li><li>Develop and maintain service level agreements, publish performance dashboards, and evaluate processes for improvement.</li><li>Collaborate with Credit, Relationship Managers, and Compliance to align with business objectives and compliance requirements.</li><li>Support client growth and service across business lines.</li><li>Cross-train staff to ensure consistent coverage and ongoing skill development.</li><li>Coordinate preparation and maintenance of legal loan documentation, including notes, security agreements, guarantees, UCC filings, collateral, and insurance records.</li><li>Oversee setup and maintenance of treasury management product offerings (e.g., ACH, Wires, Remote Deposit Capture, Positive Pay, and online banking installations and limits); monitor internal controls and dual authorization.</li><li>Maintain vendor relationships and act as product administrator for technology platforms, including coordination of upgrades and user acceptance testing (UAT).</li></ul><p><strong>Operational Risk Management & Compliance (15%)</strong></p><ul><li>Maintain and update departmental policies, procedures, SOPs, and internal controls in line with regulatory expectations.</li><li>Ensure compliance with applicable laws, regulations, and internal policies.</li><li>Lead remediation efforts for audit and examination findings.</li><li>Track and manage exceptions to maintain audit-ready operations.</li><li>Develop and implement fraud prevention and risk mitigation strategies to protect client assets and ensure regulatory compliance.</li></ul><p><strong>Process Optimization & Technology Enhancement (15%)</strong></p><ul><li>Regularly review and optimize operational workflows, recommending technology improvements to enhance quality, efficiency, and control.</li><li>Build business cases for automation or system enhancements; coordinate training and change management during rollouts.</li><li>Collaborate with stakeholders for approval and integration of process improvements.</li><li>Anticipate and plan for technology needs to drive future client experience and operational efficiency.</li></ul>
<p>We are looking for a<strong> Sr. Customer Service Representative</strong> to join our team in Minneapolis, MN. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle escalated customer issues requiring higher-level problem solving and judgment.</li><li>Provide guidance and mentorship to customer service representatives.</li><li>Respond to inquiries via phone, email, chat, or in person with professionalism and accuracy.</li><li>Research and resolve account, billing, product, or service‑related questions.</li><li>Document interactions and updates in the CRM or internal systems.</li><li>Identify process inefficiencies and recommend improvements.</li><li>Assist with training new hires or cross‑training existing staff.</li><li>Monitor service metrics and ensure adherence to quality standards.</li><li>Collaborate with internal teams (operations, sales, technical support) to resolve customer needs.</li><li>Handle high‑priority or time‑sensitive cases with urgency.</li><li>Maintain strong knowledge of company products, services, and policies.</li><li>Support team leads and supervisors with special projects as needed</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Saint Paul, Minnesota. This contract position is ideal for someone with strong communication skills and a passion for helping customers. In this role, you will be responsible for assisting customers with various inquiries while utilizing your expertise to deliver exceptional support.<br><br>Responsibilities:<br>• Handle customer inquiries through a Salesforce-based case management system, ensuring timely and accurate resolutions.<br>• Collaborate with internal teams to research and address member and audience concerns effectively.<br>• Provide assistance to users navigating media content on smart speaker platforms such as Google Home, Apple Home Pod, and Amazon Alexa.<br>• Maintain a comprehensive understanding of company policies, procedures, and relevant regulations.<br>• Uphold high standards of customer service, adhering to ethical practices and professionalism.<br>• Manage inbound and outbound calls to address customer needs and resolve issues.<br>• Perform order entry tasks with attention to detail and accuracy.<br>• Deliver clear and effective communication to ensure customer satisfaction.
<p>We are looking for a dedicated and experienced Senior Customer Service Representative to join our team in Blaine. In this role, you will provide outstanding support to clients and prospects while ensuring their needs are met with attention to detail and efficiency. As part of a contract position, you will play a key role in delivering high-quality service and maintaining strong client relationships.</p><p><br></p><p>Responsibilities:</p><p>• Welcome clients and visitors to the office with a friendly and detail-oriented demeanor.</p><p>• Deliver exceptional customer service by addressing inquiries and resolving issues promptly.</p><p>• Process payments and handle policy updates accurately and efficiently.</p><p>• Respond to client inquiries within established timeframes, ensuring satisfaction.</p><p>• Manage multiple tasks effectively by following up and ensuring completion.</p><p>• Demonstrate a positive and goal-oriented attitude in interactions with clients and team members.</p><p>• Communicate tactfully and clearly with clients and prospects to build trust and rapport.</p><p>• Ensure adherence to company policies and procedures while handling administrative tasks.</p><p>• Provide support during hybrid training periods and adapt to remote work as needed.</p>
<p>This position will act as the key liaison between our client's residential and commercial clients and the service department, ensuring seamless communication and exceptional service delivery. Ideal candidate thrives in a dynamic environment, excels at managing schedules, and takes pride in maintaining accurate records while providing top-notch client support.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and confirm service appointments with both residential and commercial clients, addressing rescheduling needs as required.</p><p>• Maintain accurate client records, including service histories and invoices, using the designated CRM system.</p><p>• Monitor service completion and ensure all work orders and client information are properly documented and organized.</p><p>• Collaborate with the service team to relay client requests and ensure timely responses.</p><p>• Assist with managing accounts receivable for clients with overdue balances.</p><p>• Identify opportunities for process improvement in scheduling and client communication workflows.</p><p>• Professionally handle incoming calls and promptly respond to client inquiries.</p><p>• Draft and distribute newsletters, industry updates, and other client communications to keep clients informed.</p><p>• Perform additional administrative tasks and support service coordination as needed.</p>
<p>We are looking for an experienced Sr. Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide outstanding support to residents, businesses, and visitors by delivering accurate information and handling service requests efficiently. You will act as a crucial resource for both our clients and our team. In this higher-level role, you’ll handle an advanced and diverse set of customer inquiries on products, services, and processes—serving as an escalation point and a subject-matter expert for colleagues. Your strong communication, problem-solving skills, and technical flexibility will ensure a seamless service experience for a wide range of demographics.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to escalated or complex customer inquiries via phone, email, chat, and in-person channels.</li><li>Provide expert advice and tailored solutions for a broad range of issues, demonstrating thorough knowledge of our products, services, policies, and the specific needs of the Minneapolis community.</li><li>Utilize CRM systems, online resources, and emerging technology (including AI tools) to efficiently resolve customer issues.</li><li>Handle difficult situations and resolve complaints, aiming to deliver a positive customer outcome.</li><li>Collaborate with internal teams to improve customer experience, identify process improvement opportunities, and ensure the highest quality of service.</li><li>Maintain accurate and detailed records of customer interactions in accordance with regulatory and privacy guidelines.</li></ul>
<p>We are looking for a detail-oriented Sales Support team member to join our client in the south metro, Minnesota area. In this long-term contract position, you will play a vital role in assisting the sales team by managing administrative tasks, maintaining customer relationships, and ensuring seamless sales operations. This role offers an excellent opportunity to contribute to the success of a dynamic and collaborative environment. Responsibilities:</p><ul><li>Provide post-sales support to ensure customer satisfaction and resolve issues promptly.</li><li>Assist with inbound and outbound sales activities, including responding to inquiries and reaching out to potential clients.</li><li>Prepare accurate and timely quotes for customers based on their specific requirements.</li><li>Manage order entry processes and ensure all records are updated and maintained accurately.</li><li>Collaborate with the sales team to support operations and projects.</li><li>Utilize Microsoft Word, Excel, and Outlook to create reports, manage schedules, and communicate effectively.</li><li>Monitor and maintain the organization of sales-related documentation and infrastructure.</li><li>Identify opportunities to enhance customer experience and drive sales efficiency.</li><li>Contribute to the continuous improvement of sales procedures and processes.</li><li>Support the team in navigating and leveraging data center environments effectively.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will play a key part in supporting prospective students and applicants within the higher education industry. This is a long-term contract position that requires excellent communication skills and a commitment to providing outstanding service.<br><br>Responsibilities:<br>• Conduct outbound call campaigns to engage prospective students and applicants, including making 100+ calls per day.<br>• Reach out to individuals who have expressed interest and provide them with requested information.<br>• Serve as the first point of contact for inbound calls and online chats, creating a positive and welcoming experience.<br>• Assess caller needs and efficiently direct them to the appropriate team or individual for further assistance.<br>• Support various call campaign initiatives based on organizational priorities.<br>• Address inquiries and provide assistance to prospects, applicants, and current learners.<br>• Share best practices within the team to enhance service quality and efficiency.<br>• Handle administrative tasks as needed to support daily operations.
We are seeking a motivated and detail-oriented Operations Support team member to join our group in Eden Prairie, Minnesota. This long-term contract position involves managing a variety of operational tasks to ensure smooth order processing and exceptional customer satisfaction. With mentorship and guidance, you will play a vital role in addressing operational challenges and improving processes in a dynamic, fast-paced environment.<br><br>Responsibilities:<br>• Utilize technology and established processes to identify operational issues and collaborate with team members to resolve roadblocks.<br>• Build strong working relationships with internal teams and external partners to coordinate product pricing, transportation, and informational needs across multiple accounts.<br>• Manage and plan order activities with accuracy, ensuring all tasks are completed effectively within the operating systems.<br>• Coordinate order-related tasks, such as tracking shipments, handling exceptions, reconciling inventory, forecasting replenishments, and resolving claims or credits.<br>• Address and resolve issues with exception orders by collaborating with clients, service providers, distribution and product supply partners, and other stakeholders.<br>• Maintain accurate item-level data in company systems, including pack sizes, pricing, and product descriptions.<br>• Identify and mitigate service failures, such as late deliveries, to minimize disruptions to customer operations.<br>• Deliver exceptional customer service by responding promptly and professionally to inquiries from external parties.<br>• Communicate operational updates and business status to team members in a clear and concise manner.<br>• Support team objectives and operational targets while contributing to continuous process improvements.
<p>We are seeking a <strong>Legal Assistant</strong> to join a Tax, Trusts & Estates team in Minneapolis. This is an excellent opportunity to provide high-level administrative support in a dynamic, client-focused environment. If you thrive in a fast-paced setting, have strong organizational skills, and enjoy delivering exceptional service, we’d love to hear from you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide comprehensive administrative support to attorneys and paralegals.</li><li>Serve as a liaison for clients, ensuring excellent communication and service.</li><li>Manage client/matter openings, including conflicts checks and engagement letters.</li><li>Maintain attorneys’ calendars, anticipate deadlines, and implement follow-up procedures.</li><li>Draft, edit, and proofread legal documents.</li><li>Enter and review attorney time entries for accuracy and compliance.</li><li>Assist with billing processes, including proforma review and invoice distribution.</li><li>Organize and maintain client files (electronic and hard copy).</li><li>Handle incoming/outgoing mail and process reimbursement/vendor requests.</li><li>Coordinate meetings, travel arrangements, and CLE registrations.</li><li>Delegate tasks to administrative assistants as needed.</li><li>Deliver a high level of customer service to attorneys and clients.</li></ul><p><br></p>
<p>Position Overview</p><p><br></p><p>The Specialized Workforce Agile Talent (SWAT) Administrative Specialist provides high-level administrative expertise and solutions within a collaborative team environment. This role focuses on delivering backup leadership administrative support for Administrative Assistants within the Administrative Services Center of Excellence (CoE), along with cross-functional and long-term project support. The ideal candidate thrives in a fast-paced, service-oriented environment and consistently delivers excellent customer support.</p><p>Key Accountabilities</p><p><br></p><p>Administrative Partnership & Coverage</p><p><br></p><p>Partner with all CoE Administrative Assistants to support business success across teams</p><p>Provide desk coverage during Administrative Assistant absences, including:</p><p>Calendar management</p><p>Meeting and event coordination (on-site and off-site), including logistics, agendas, and document creation</p><p>Global travel coordination, including visa and passport requests, travel arrangements, and expense reports</p><p>General Administrative Support</p><p><br></p><p>Provide administrative support to team members and leaders across office sites, including:</p><p>Data entry and research</p><p>Meeting and event coordination</p><p>Scanning, printing, and document refinement</p><p>Workspace changes and office coordination</p><p>Assembling and shipping gift bags</p><p>Serving as a tour guide and meeting escort</p><p>Operational & Project Support</p><p><br></p><p>Provide on-site support for Virtual Assistants</p><p>Drive process improvements and provide technical expertise for administrative tasks</p><p>Own and manage long-term projects</p><p>Support special projects as needed</p><p>Stakeholder Interaction</p><p><br></p><p>Interact professionally with individuals at all levels of the organization</p><p>Engage with external customers, partner organizations, and community leaders as required</p><p><br></p>
We are looking for a highly motivated and independent Customer Support Specialist to join our team in Blaine, Minnesota. This long-term contract position requires a proactive and detail-oriented individual capable of managing high volumes of customer inquiries, scheduling installations efficiently, and maintaining organized workflows. The ideal candidate will possess strong administrative skills and a commitment to delivering exceptional customer service.<br><br>Responsibilities:<br>• Schedule installation appointments to ensure timely and efficient project completion.<br>• Monitor and manage pending installations, verifying product delivery and labor readiness.<br>• Oversee the installation pipeline, updating and closing jobs daily to maintain accuracy.<br>• Prepare installation crews by organizing all necessary paperwork and ensuring readiness for scheduled tasks.<br>• Assign installation crews to projects based on their relevant experience and expertise.<br>• Maintain inventory records and provide timely updates on product arrivals to stakeholders.<br>• Address and resolve customer concerns to uphold high satisfaction levels.<br>• Process payments and manage funding for completed jobs in compliance with company standards.<br>• Utilize industry-specific software, including Microsoft Dynamics CRM, to manage operations and data effectively.<br>• Perform additional administrative duties as required to support team goals.
<p>We are looking for an experienced Client Relationship Manager to join our team in Greater Twin Cities area in Minnesota. In this role, you will support Financial Advisors by providing administrative and sales assistance, ensuring smooth operations and excellent client service. This position is ideal for someone with strong problem-solving skills and a passion for delivering exceptional support in a dynamic, growth-oriented environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee all operational aspects related to client management, including paperwork processing and execution of client requests.</li><li>Deliver high-quality service by understanding clients’ individual needs and responding promptly.</li><li>Work closely with Financial Advisors to ensure compliance with company policies and procedures.</li><li>Provide backup coverage for other support staff during periods of high volume or absence.</li><li>Utilize internal computer systems to support client service and drive business efficiency.</li><li>Serve as the main operational resource and first contact for Financial Advisors’ operational needs.</li><li>Draft correspondence such as letters and memos in accordance with established procedures.</li><li>Maintain strict confidentiality at all times.</li><li>Research, resolve, and follow through on complex client account issues until resolution is achieved.</li></ul>
<p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
We are looking for an organized and meticulous Review Coordinator II to join our team on a contract basis. This position is based in Minnetonka, Minnesota, and offers an excellent opportunity to support administrative processes in the healthcare industry. The ideal candidate will demonstrate proficiency in managing service requests, reviewing documentation, and adhering to regulatory standards.<br><br>Responsibilities:<br>• Process and review service requests with accuracy and compliance to department policies.<br>• Coordinate documentation for prior authorizations and ensure timely submission.<br>• Conduct research and review of medical coverage and clinical trial operations.<br>• Monitor timelines and prioritize tasks to meet deadlines effectively.<br>• Ensure adherence to accreditation and regulatory requirements in all activities.<br>• Triage incoming referrals and service requests, providing appropriate follow-up.<br>• Manage drop-shipments and non-clinical operations with efficiency.<br>• Collaborate with team members to maintain high standards of customer service.<br>• Utilize computer systems for data entry and tracking service requests.<br>• Maintain clear and precise written communication across all tasks.
<p>We are looking for a dedicated Client Relationship Manager to join our client's team in Twin Cities. In this role, you will play a key part in supporting our advisors by providing planning and operational support interacting with clients. This position requires a proactive and detail-oriented individual who can manage account tools effectively and deliver exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Become the first point of contact for key clients of the firm</p><p>• Utilize financial planning software to support retirement, education, tax, charitable, estate, or insurance planning.</p><p>• Prepare and manage documentation for client onboarding, transfers, and money movement, ensuring timely submission to custodians.</p><p>• Monitor account activities to confirm proper transfer and tracking of business operations.</p><p>• Develop expertise in custodial platforms to enhance operational efficiency.</p><p>• Handle tasks to effectively support financial operations.</p><p>• Utilize CRM to document tasks and maintain accurate records.</p><p>• Perform various other duties that contribute to the success and growth of the firm.</p>
A highly regarded, established plaintiff-side litigation firm is seeking an experienced Associate Attorney to join its expanding practice. We specialize in representing clients who have suffered injury. We offer a demanding, fun, and supportive environment where attorneys are empowered to manage complex cases and achieve outstanding results. While the firm provides a robust lead stream, the ideal candidate will be entrepreneurial and desirous of long-term professional growth.<br><br>Key Responsibilities<br>The attorney will be responsible for the full lifecycle management of a significant caseload, directing support staff, and providing exceptional client service. Duties include:<br><br>Case Management: Overseeing and managing a personal caseload from initial contact through resolution.<br><br>Intake & Evaluation: Participating in client intake, evaluating the merits of potential cases, and communicating with prospective clients.<br><br>Litigation & Negotiation: Performing legal research and writing, preparing persuasive settlement demands, conducting negotiations, and commencing suit when necessary.<br><br>Courtroom Advocacy: Representing clients at hearings, depositions, and trial, with mentorship and support provided by senior attorneys.<br><br>Ethics & Service: Consistently acting ethically and providing high-quality customer service to all clients.<br><br>Qualifications<br>Experience: Minimum of 2+ years of direct experience representing plaintiffs in Personal Injury (PI) litigation.<br><br>Licensure: Must be currently licensed and in good standing with the Minnesota State Bar.<br><br>Case Handling: Demonstrated ability to independently handle litigation files from beginning to end with the assistance of support staff.<br><br>Bonus Experience: Prior experience in Worker's Compensation (WC) law is highly advantageous.<br><br>Soft Skills: Excellent interperso
<p><strong>Join an industry leader!</strong> Our manufacturing client is seeking a highly skilled <strong>Litigation Paralegal</strong> to transition to an exciting <strong>in-house role</strong>. You will be a crucial part of the legal team, managing complex matters and contributing directly to business success.</p><p><br></p><p>Responsibilities:</p><p>• Manage claims and lawsuits related to specific business units or product lines, gaining expertise in particular areas.</p><p>• Collaborate with internal teams to gather necessary information and provide updates on litigation progress.</p><p>• Partner with insurance providers and adjustors to address claims effectively.</p><p>• Collect, analyze, and organize internal and external documents required for legal proceedings.</p><p>• Coordinate with outside counsel, witnesses, and experts while aligning with the Legal Manager and Assistant General Counsel.</p><p>• Negotiate settlements and prepare relevant documentation, such as response letters, agreements, and releases.</p><p>• Draft responses to inquiries from federal, state, and local agencies.</p><p>• Assist with various legal projects based on the department's needs.</p><p>• Maintain meticulous records and ensure compliance with legal standards.</p><p>• Support the litigation team in trial preparation and case management activities.</p>
We are offering an exciting opportunity for a Tax Manager - Public in Golden Valley, Minnesota, 55427, United States. This role involves managing multiple high-level tax engagements, formulating and delivering innovative tax planning, and providing client service. You will be identifying and capitalizing on business opportunities, working with staff to ensure tax returns are completed correctly, and performing research on tax topics. <br><br>Responsibilities:<br><br>• Manage multiple high level tax engagements ensuring effective execution and delivery<br>• Develop and implement innovative tax planning strategies<br>• Provide exceptional client service and foster business opportunities within our current client base<br>• Work collaboratively with staff to ensure individual and business tax returns are completed correctly and timely<br>• Analyze tax situations from various perspectives to apply the maximum tax benefit<br>• Conduct research on various tax topics and draw conclusions<br>• Lead, develop and mentor team members to enhance their skills<br>• Work with high level clients and review tax returns for accuracy<br>• Participate in business development and community involvement activities<br>• Understand the mindset of a business owner with entrepreneurial spirit<br>• Deliver exceptional customer service to our clients<br>• Participate in coaching employees and career development<br>• Stay up-to-date on the ever-changing tax industry’s regulations and policies.
<p>We are looking for a detail-orientedOffice Assistant to join our team in Monticello, Minnesota. In this Contract-to-Permanent position, you will play a key role in maintaining accurate and organized records while supporting various administrative tasks. This opportunity is ideal for someone with strong attention to detail, excellent customer service skills, and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Accurately input application data into designated databases and systems.</p><p>• Follow up with clients to collect and verify missing or incomplete information.</p><p>• Maintain organized records of data entries and client communications for easy access and reference.</p><p>• Perform routine quality checks to ensure data accuracy and consistency.</p><p>• Provide exceptional customer service by responding to inquiries and addressing concerns promptly.</p><p>• Utilize Microsoft Excel and Word to manage and format data effectively.</p><p>• Scan, organize, and file documents in both physical and digital formats.</p><p>• Collaborate with the team to improve data entry processes and boost efficiency.</p>
<p>Our downtown Minneapolis law firm client is seeking a detail-oriented Legal Assistant with strong Litigation experience to join their team. As a Legal Assistant, you will prepare various legal documents, manage electronic client files, and provide high-quality administrative support to busy Attorneys. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Preparation of legal correspondence, agreements, and documents, including conversions and comparisons of documents and manipulation of PDF files</p><p>• Electronic filing of pleadings and other documents in local and national state, federal, and appellate courts</p><p>• Docketing of court orders, schedules, and other litigation requirements</p><p>• Management of electronic client files, including pleadings and indices, along with original client documents and pleadings</p><p>• Review and finalization of time entries for attorneys and paralegals and handling of client invoices</p><p>• Provision of general legal administrative support, including managing calendars, scheduling and coordinating attorney and client meetings, conferences and depositions, and handling routine correspondence</p><p>• Using Case Management Software and Microsoft Office Suites for various tasks</p><p>• Delivering quality, responsive customer service to clients, attorneys, and team members.</p><p><br></p><p>Position offers fantastic benefits, including: health, dental, 401k, profit sharing, PTO</p>
We are looking for a dedicated Dispatcher to join our team in Plymouth, Minnesota. In this long-term contract position, you will play a pivotal role in coordinating service calls, managing technician schedules, and ensuring seamless communication between customers and service teams. If you excel at organization, multitasking, and providing exceptional support, this is an excellent opportunity to contribute to a dynamic work environment.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries and service requests.<br>• Schedule and coordinate service calls to ensure timely responses.<br>• Create and manage dispatch tickets for service calls.<br>• Assign service technicians to calls based on availability and expertise.<br>• Conduct debriefs with technicians after service calls to gather feedback and updates.<br>• Maintain accurate records of technician schedules, including on-call and time-off details.<br>• Keep the dispatch board and schedules updated to reflect current workloads.<br>• Forecast service workload for the next 2-3 days to optimize planning.<br>• Participate in daily conference calls to address technician availability and escalate concerns as needed.<br>• Provide technicians with detailed support, including ticket information, directions, scheduling, and parts requirements.
<p><strong>Administrative Assistant</strong> <strong>| Hybrid – Wayzata, MN | $50-65K </strong></p><p><br></p><p>This position will play a key role in keeping our client’s office running smoothly by providing critical administrative, operational, and client service support while maintaining a welcoming office environment.</p><p>This role will directly support the Client Services Managers, with backup support to Financial Advisors. This is an excellent opportunity for someone who brings keen attention to detail, excellent multitasking abilities, and a passion for contributing to a polished, client-focused office environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet clients and visitors, manage incoming phone calls, and respond to general inquiries with professionalism and discretion</li><li>Respond to client inquiries and provide detail-oriented communication to enhance client satisfaction.</li><li>Schedule and confirm client appointments, ensuring accuracy and timeliness; address scheduling conflicts and ensure smooth coordination of meetings.</li><li>Prepare and process client documentation, including account forms, transfers, and compliance-related paperwork.</li><li>Manage electronic filing systems and support audits or recordkeeping tasks as needed.Verify that all client-related documentation is complete, accurate, and meets firm standards.</li><li>Coordinate mail handling, document scanning, and deliveries to maintain efficient workflow.</li><li>Organize and maintain confidential client records, adhering to compliance standards and regulatory requirements.</li><li>Assist in creating reports, presentations, and meeting materials for advisors.</li><li>Collaborate with advisors and team members to facilitate administrative tasks and special projects.</li></ul>
<p>We are looking for a dedicated Front Desk Coordinator to join our team in Brooklyn Park. This role is essential in providing a welcoming and attentive presence for visitors while supporting various administrative functions. As a contract position, you'll play a key role in ensuring smooth day-to-day operations in a local government setting.</p><p><br></p><p>Responsibilities:</p><p>• Greet and welcome visitors, ensuring a positive first impression of the organization.</p><p>• Provide accurate information regarding city services and policies to guests and callers.</p><p>• Direct visitors to appropriate personnel or departments based on their inquiries.</p><p>• Handle sensitive or complex questions and complaints by escalating them to the relevant staff.</p><p>• Process utility bill payments received through the drop box and in-person visits.</p><p>• Coordinate public conference room bookings and manage appointment schedules.</p><p>• Maintain lobby displays and screens with up-to-date city information.</p><p>• Assist with mailroom tasks, including operating mailroom equipment and handling mail distribution.</p><p>• Support city departments by completing administrative projects as needed.</p>
<p>Calling all nights + weekend shifts! </p><p><br></p><p>We’re looking for a reliable, detail-oriented <strong>Associate Operations Coordinator</strong> to support our customer service and operations team. This is a contract-to-hire opportunity for someone who enjoys problem-solving, staying organized, and keeping things running smoothly in a fast-paced, team-focused environment.</p><p>This role requires <strong><u>availability for nights and weekends is required</u></strong>. Training will be onsite in Eden Prairie for 3 weeks, you will then be able to <strong><u>work from home</u></strong>! Must be local to Minnesota and able to commute to Eden Prairie as needed.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Support daily operations to ensure efficient and accurate workflows</li><li>Provide excellent customer service by responding to inquiries and resolving issues promptly</li><li>Schedule appointments and manage calendars to keep operations on track</li><li>Process invoices and verify billing accuracy</li><li>Coordinate shipping activities and monitor delivery timelines</li><li>Track data, prepare reports, and maintain documentation using Microsoft Office</li><li>Monitor quality standards and follow established policies and procedures</li><li>Assist with onboarding and training new team members</li><li>Prioritize tasks effectively to meet deadlines in a high-volume environment</li><li>Follow and help improve standard operating procedures to drive efficiency</li></ul>
