We are looking for a dedicated Customer Service Representative to join our team in Woodbury, Minnesota. This long-term contract position focuses on providing exceptional support to customers through clear communication, efficient order processing, and collaboration with internal teams. The ideal candidate will be detail-oriented, organized, and adept at handling inquiries in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding test results, invoices, shipping kits, and return labels with professionalism and accuracy.<br>• Escalate technical questions to lab technicians or the Customer Service Manager when necessary.<br>• Prepare and send completed test reports in the required format while ensuring proper documentation.<br>• Coordinate with the shipping team to organize and dispatch testing kits and materials for customers.<br>• Manage incoming and outgoing shipments, ensuring that all components are correctly matched with customer records.<br>• Create and laminate test tags for kits, maintaining proper labeling for each client.<br>• Work closely with lab, shipping, and accounting teams to ensure smooth communication and precise order management.<br>• Maintain thorough records of customer accounts and orders, supporting efficient tracking and documentation processes.<br>• Assist in processing orders and resolving customer issues promptly and effectively.
<p>We are looking for a detail-oriented Service Coordinator to join our team in Plymouth, Minnesota. In this role, you will oversee various service activities, including projects, product administration, and maintenance requests. This position involves direct collaboration with customers, vendors, and technicians, as well as close coordination with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Oversee customer service work orders from initiation to completion.</p><p>• Handle customer projects to ensure timely service delivery.</p><p>• Build and maintain strong customer relationships.</p><p>• Coordinate service requests, including off-hours and overnight projects, as part of a rotational on-call system.</p><p>• Schedule and manage technicians for service tasks.</p><p>• Collaborate with internal teams.</p><p>• Generate and manage data reports.</p><p><br></p>
<p>Are you a collaborative professional with a passion for customer service and organizational excellence? Our team is seeking a Customer Service / Project Assistant who thrives in a fast-paced environment and excels in client interactions across phone, email, and face-to-face meetings.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a primary contact for clients and team members through heavy call volume, email correspondence, and in-person consultations.</li><li>Respond promptly to inquiries, resolve issues, and uphold our commitment to outstanding customer service.</li><li>Support project managers by scheduling meetings, tracking deliverables, and assisting with documentation.</li><li>Manage multiple tasks simultaneously while maintaining quality and attention to detail.</li><li>Collaborate closely with internal departments to ensure seamless customer experiences and cross-functional support.</li></ul>
<p>We are looking for an experienced Accounting Assistant to join our client's team on a contract basis in Woodbury, Minnesota. In this role, you will play a key part in maintaining efficient accounting operations while providing exceptional customer service support. </p><p><br></p><p>Responsibilities:</p><p>• Prepare and send test reports and invoices to customers within established timelines.</p><p>• Laminate and mail test tags to ensure timely delivery to clients.</p><p>• Process customer requests for sample kits efficiently and ensure proper documentation.</p><p>• Assist with inventory control and purchasing activities as needed.</p><p>• Support accounts payable and receivable processes, including coding and entering invoices.</p><p>• Conduct bank reconciliations and maintain accurate financial records.</p><p>• Utilize QuickBooks and NetSuite for accounting tasks and vendor invoice management.</p><p>• Collaborate with the customer service manager on miscellaneous duties to enhance overall operations.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this Contract-to-permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for individuals who excel in communication and thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries regarding subscriptions, digital products, and website support.<br>• Direct customers to relevant departments or teams to address specific concerns.<br>• Conduct outbound calls to update customers about their account status and auto-renewal information.<br>• Collaborate with internal teams, including marketing and support, to enhance overall customer experience.<br>• Strive to meet individual and team call quotas while achieving retention goals.<br>• Adhere to established communication protocols and company guidelines in all interactions.<br>• Maintain a customer-centric approach to deliver solutions that ensure satisfaction.
<p>Robert Half is partnering with an industry leading manufacturer in the Twin Cities specializing in custom production and print finishing services. In this role, you’ll serve as a key liaison between customers, sales, and production—managing projects from order initiation through delivery. You’ll ensure that each job meets customer specifications, timelines, and quality expectations while maintaining strong communication across internal and external stakeholders. This is a great opportunity for someone with manufacturing or print industry experience who brings keen attention to detail, enjoys managing projects, and a passion for building lasting customer relationships.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for customers throughout the production process, ensuring clear communication and a positive service experience.</li><li>Translate customer requirements and sales details into accurate production orders, coordinating closely with estimating and production teams.</li><li>Review quotes, specifications, and timelines to confirm project accuracy and feasibility prior to production kickoff.</li><li>Oversee the progress of active jobs, tracking milestones and proactively addressing issues that could affect quality, cost, or delivery dates.</li><li>Facilitate smooth scheduling and workflow between departments to maintain on-time, high-quality output.</li><li>Conduct quality reviews and coordinate proofs, samples, or approvals with customers as needed.</li><li>Provide timely updates to customers and internal teams regarding order status, adjustments, or project challenges.</li><li>Generate billing documentation and ensure completed jobs are invoiced accurately.</li><li>Support account management and sales efforts through strong relationship-building and responsive service to promote repeat business.</li><li>Identify process improvements or communication enhancements to strengthen operational efficiency and customer satisfaction.</li></ul><p><br></p><p><br></p>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. This long-term contract position is ideal for individuals who excel in providing exceptional support and communication to prospective learners and callers. In this role, you will play a key part in fostering positive interactions and ensuring efficient service delivery within the higher education industry.</p><p><br></p><p>Responsibilities:</p><p>• Conduct outbound calls (300+ per day) to leads, opportunities, and applications, ensuring timely follow-up and engagement.</p><p>• Reach out to prospects who have requested information and provide tailored assistance.</p><p>• Handle inbound calls and chat inquiries, offering a friendly and attentive first impression.</p><p>• Assess caller needs to direct them to the appropriate individual or team for further support.</p><p>• Support organizational call campaigns and adjust efforts based on evolving needs.</p><p>• Assist prospective learners, applicants, and current learners in addressing their questions and concerns.</p><p>• Maintain high call volume efficiency, potentially making over 100 calls per day.</p><p>• Share insights and best practices with team members to enhance overall service quality.</p><p>• Perform additional administrative tasks as assigned to support operational goals.</p>
<p><strong>Position Overview:</strong></p><p>We are looking for a personable, organized, and proactive <strong>Front Desk/Office Assistant</strong> to join our team and ensure the smooth day-to-day functioning of our office operations. In this role, you will be the first point of contact for visitors and clients, while also supporting administrative tasks that keep the office running efficiently. If you have excellent communication skills, are highly organized, and enjoy multitasking, this is an excellent opportunity to grow your career in an administrative role.</p><p><strong>Responsibilities:</strong></p><ul><li>Act as the first point of contact for visitors and clients, providing a welcoming and professional experience.</li><li>Answer and direct phone calls, responding to inquiries or transferring calls to the appropriate departments.</li><li>Maintain a clean and organized front desk and common areas, ensuring a positive and professional office environment.</li><li>Manage scheduling for office appointments, meetings, and conference room bookings.</li><li>Provide administrative support to various departments, including data entry, filing, and document preparation.</li><li>Assist with incoming and outgoing mail and deliveries, including distributing mail and preparing shipments.</li><li>Monitor and order office supplies to ensure adequate stock and functionality of office equipment.</li><li>Handle basic bookkeeping tasks, such as processing invoices or tracking departmental expenses.</li><li>Coordinate the setup of meetings and events, including ordering catering or creating materials as needed.</li><li>Support other team members with tasks or special projects as assigned by management.</li></ul>
<p>Are you passionate about helping others and providing exceptional service? Our team is seeking a Customer Service Representative to join our dynamic organization. In this role, you will serve as the first point of contact for customers, ensuring their questions are resolved quickly and professionally while delivering a seamless, connected customer experience.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle inbound AND outbound calls, emails, and chats from customers, addressing inquiries and resolving issues efficiently. (Volume can exceed 300+ calls per day) </li><li>Provide information about products and services and assist with account management.</li><li>Document all customer interactions and escalate complex issues as needed.</li><li>Collaborate with internal teams to track and resolve outstanding concerns.</li><li>Uphold high customer satisfaction standards and contribute to our positive work environment.</li></ul>
<p>Are you a proactive, detail-oriented leader with a passion for efficiency and collaboration? Our company is currently seeking an Office Manager to oversee daily office operations and drive a positive work environment. This is an excellent opportunity for someone skilled in multitasking, organization, and customer service to make a direct impact.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage daily office administrative functions, including calendar management, supply ordering, and facility coordination.</li><li>Serve as the main point of contact for internal staff and external vendors, handling high volumes of calls, emails, and in-person interactions.</li><li>Support executive leadership with scheduling, document preparation, and special projects.</li><li>Ensure the office runs smoothly, maintaining a welcoming and professional atmosphere.</li><li>Oversee office budgets and assist with expense tracking and reporting.</li></ul>
<p><strong>Position Overview:</strong></p><p>Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where you can solve problems and connect with people? We are seeking an experienced and highly motivated <strong>Customer Service Representative</strong> to join our team. In this role, you will be the face of the company, ensuring customer satisfaction and providing solutions with professionalism and efficiency.</p><p><strong>Responsibilities:</strong></p><ul><li>Provide prompt, courteous, and accurate responses to customer inquiries via phone, email, chat, or in-person interactions.</li><li>Troubleshoot customer issues and deliver timely resolutions, always striving for an exceptional experience.</li><li>Process orders, refunds, returns, and exchanges with accuracy and efficiency.</li><li>Collaborate with other departments to resolve complex issues and ensure seamless support.</li><li>Maintain up-to-date knowledge about company products, services, policies, and promotions.</li><li>Track, document, and report customer interactions in CRM systems to ensure accuracy and continuous improvement.</li><li>Proactively recommend solutions or products that meet customer needs.</li><li>Monitor customer feedback and escalate concerns as needed to improve processes.</li><li>Contribute to team goals and productivity standards while upholding company values.</li></ul>
<p>We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul><p><br></p>
<p>We are looking for a dedicated Relationship Manager to join our client's team in the Twin Cities In this role, you will play a pivotal part in supporting clients with their financial needs. You will contribute to delivering exceptional service and fostering lasting client relationships.</p><p><br></p><p>Responsibilities:</p><p>• Establish and nurture strong relationships with clients to understand and address their financial goals and needs.</p><p>• Provide comprehensive support to Wealth Advisors by assisting with client services.</p><p>• Manage investment accounts and ensure accuracy in financial documentation and reporting.</p><p>• Collaborate with team members to share insights and improve firm processes and client outcomes.</p><p>• Uphold compliance standards and follow policies and procedures to maintain operational integrity.</p><p>• Assist clients with inquiries related to financial planning and investment strategies.</p><p>• Utilize Microsoft Excel, Word, and Outlook for efficient communication and documentation.</p><p>• Actively contribute to maintaining a positive team environment by offering assistance and sharing knowledge.</p><p>• Ensure a high level of customer satisfaction by consistently delivering precise and timely service.</p>
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this long-term contract role, you will play an essential part in delivering exceptional service within the healthcare industry. If you thrive in a fast-paced environment, enjoy helping others, and are eager to learn how your contributions impact the bigger picture, this opportunity is for you.<br><br>Responsibilities:<br>• Handle 20 to 40 incoming calls daily from patients and case managers, ensuring their needs are addressed promptly.<br>• Accurately enter orders into the designated system and maintain data integrity.<br>• Follow up on delayed or held orders to ensure timely processing and delivery.<br>• Review fee schedules to verify benefit eligibility and coverage details.<br>• Submit and process insurance authorizations efficiently and in compliance with regulations.<br>• Collaborate with management to identify areas for career growth and skill development.<br>• Provide proactive and thorough communication to resolve client concerns.<br>• Utilize basic medical terminology and electronic medical record systems to manage client information effectively.
<p>We are seeking a Licensing Coordinator for a role based in Monticello, Minnesota. This onsite role offers a contract to hire employment opportunity.</p><p><br></p><p>The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies<em>. </em>This is an amazing opportunity to join our team in a much-needed position. </p><p> </p><p>Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate. </p><p>We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise. </p><p><strong> </strong></p><p><strong>Primary Responsibilities: </strong></p><ul><li>Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.</li><li>Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.</li><li>Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.</li><li>Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.</li><li>Provide professional correspondence via email and phone</li><li>Work efficiently to meet all service level agreements</li><li>Understand carrier workflows and maneuver carrier websites</li><li>Work closely with team members to meet common goals and assist when able</li></ul><p> </p><p><strong>Qualifications / Requirements: </strong></p><ul><li>Minimum of a High school diploma / GED </li><li>Strong computer skills; able to type 50+ words per minute </li><li>Proficiency in Microsoft Office (Word, Excel) </li><li>Experience with G Suite and Salesforce preferred, not required</li><li>Experience in related position preferred, not required</li></ul><p><strong> </strong></p><p><strong>Core Competencies:</strong></p><ul><li>Ability to provide exceptional customer service</li><li>Effective time management skills</li><li>Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously</li><li>Capable of working both independently and in a team environment</li><li>Excellent organizational skills, attention to detail is a must</li><li>Ability to react to change in a productive and positive manner</li></ul><p><br></p><p><br></p><p><br></p><ul><li>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</li></ul>
<p>We are looking for a detail-orientedOffice Assistant to join our team in Monticello, Minnesota. In this Contract-to-Permanent position, you will play a key role in maintaining accurate and organized records while supporting various administrative tasks. This opportunity is ideal for someone with strong attention to detail, excellent customer service skills, and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Accurately input application data into designated databases and systems.</p><p>• Follow up with clients to collect and verify missing or incomplete information.</p><p>• Maintain organized records of data entries and client communications for easy access and reference.</p><p>• Perform routine quality checks to ensure data accuracy and consistency.</p><p>• Provide exceptional customer service by responding to inquiries and addressing concerns promptly.</p><p>• Utilize Microsoft Excel and Word to manage and format data effectively.</p><p>• Scan, organize, and file documents in both physical and digital formats.</p><p>• Collaborate with the team to improve data entry processes and boost efficiency.</p>
We are looking for a dedicated Admissions Representative to join our team in Minneapolis, Minnesota. In this role, you will play a key part in supporting the admissions and records operations of a higher education institution. This is a long-term contract position that requires adaptability, attention to detail, and a positive approach to change.<br><br>Responsibilities:<br>• Ensure the accurate and timely completion of production tasks, meeting daily and weekly departmental goals.<br>• Acquire a comprehensive understanding of key workflows and processes within the department.<br>• Cross-train on workflows outside your primary area to provide support across multiple functions.<br>• Address escalated issues and resolve applicant or learner concerns while contributing to systematic improvements.<br>• Provide training and act as a subject matter expert for staff, collaborating with internal stakeholders to enhance processes.<br>• Partner with various departments to identify and implement process improvements that optimize the learner and staff experience.<br>• Participate in quality assurance activities to identify areas for improvement and enhance overall performance.<br>• Maintain accurate knowledge management systems and documentation to support departmental operations.<br>• Contribute to continuous improvement projects aimed at reducing inefficiencies and improving cycle times.<br>• Engage in development activities to build skills in leadership, operations management, and problem-solving.
We are offering an exciting opportunity for a Tax Manager - Public in Golden Valley, Minnesota, 55427, United States. This role involves managing multiple high-level tax engagements, formulating and delivering innovative tax planning, and providing client service. You will be identifying and capitalizing on business opportunities, working with staff to ensure tax returns are completed correctly, and performing research on tax topics. <br><br>Responsibilities:<br><br>• Manage multiple high level tax engagements ensuring effective execution and delivery<br>• Develop and implement innovative tax planning strategies<br>• Provide exceptional client service and foster business opportunities within our current client base<br>• Work collaboratively with staff to ensure individual and business tax returns are completed correctly and timely<br>• Analyze tax situations from various perspectives to apply the maximum tax benefit<br>• Conduct research on various tax topics and draw conclusions<br>• Lead, develop and mentor team members to enhance their skills<br>• Work with high level clients and review tax returns for accuracy<br>• Participate in business development and community involvement activities<br>• Understand the mindset of a business owner with entrepreneurial spirit<br>• Deliver exceptional customer service to our clients<br>• Participate in coaching employees and career development<br>• Stay up-to-date on the ever-changing tax industry’s regulations and policies.
<p><strong>IT Service Desk Analyst</strong></p><p><strong>Location: </strong>Minnetonka, MN</p><p><strong>Schedule</strong>: Tuesday - Thursday, 8am-4pm (22.5hr/wk)</p><p><br></p><p><strong>Ready to launch your IT career in a role that blends hands-on tech support with real impact?</strong> Join our solveIT team, where we don’t just fix problems—we empower people. As part of our Global Shared Services Organization, you’ll be the face of IT for employees across the enterprise, helping them stay productive and connected.</p><p><br></p><p><strong>What You’ll Do:</strong></p><p><br></p><p>As an <strong>IT Service Desk Analyst</strong>, you’ll be the go-to expert for Level 1 support—primarily in person—at our headquarters. You’ll troubleshoot hardware, software, and AV issues, and deliver a top-tier customer experience with every interaction.</p><p><strong>Your day-to-day will include:</strong></p><ul><li>Supporting employees with laptop, software, and AV tech in conference rooms</li><li>Diagnosing and resolving incidents and service requests</li><li>Delivering friendly, client-focused customer service</li><li>Updating documentation and SOPs to reflect current practices</li><li>Monitoring escalations from external providers and ensuring timely resolution</li><li>Driving process improvements to reduce disruptions and enhance service quality</li><li>Meeting performance metrics that reflect service excellence</li></ul><p><strong>Why Join Us?</strong></p><ul><li><strong><em>Career Growth:</em></strong> Learn from experienced professionals and grow your technical and customer service skills</li><li><strong><em>Impact:</em></strong> Help employees stay productive and connected across the organization</li><li><strong><em>Innovation:</em></strong> Be part of a team that’s always looking for smarter, faster ways to solve problems</li><li><strong><em>Culture:</em></strong> Work in a collaborative, inclusive environment that values your ideas</li></ul>
<p>Our downtown Minneapolis law firm client is seeking a detail-oriented Legal Assistant with strong Litigation experience to join their team. As a Legal Assistant, you will prepare various legal documents, manage electronic client files, and provide high-quality administrative support to busy Attorneys. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Preparation of legal correspondence, agreements, and documents, including conversions and comparisons of documents and manipulation of PDF files</p><p>• Electronic filing of pleadings and other documents in local and national state, federal, and appellate courts</p><p>• Docketing of court orders, schedules, and other litigation requirements</p><p>• Management of electronic client files, including pleadings and indices, along with original client documents and pleadings</p><p>• Review and finalization of time entries for attorneys and paralegals and handling of client invoices</p><p>• Provision of general legal administrative support, including managing calendars, scheduling and coordinating attorney and client meetings, conferences and depositions, and handling routine correspondence</p><p>• Using Case Management Software and Microsoft Office Suites for various tasks</p><p>• Delivering quality, responsive customer service to clients, attorneys, and team members.</p><p><br></p><p>Position offers fantastic benefits, including: health, dental, 401k, profit sharing, PTO</p>
<p>We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. The successful candidate will play an integral role in ensuring the smooth operation of daily administrative tasks while providing essential support to managers, team members, and overall business operations. This position involves multitasking across various duties such as organizing meetings, maintaining records, handling correspondence, and offering exceptional customer service. Excellent communication skills and time management are fundamental for this role. </p>
<p>We are looking for a motivated Inside Sales Representative to join our client that is a reputable organization. This contract position offers an exciting opportunity for candidates passionate about sales and customer engagement. You will play a vital role in driving sales growth, building strong client relationships, and supporting the broader sales team. Responsibilities:</p><ul><li>Drive sales growth by actively engaging with existing and potential customers.</li><li>Gather customer information and what they are looking for and send it to the sales team.</li><li>Conduct cold calls to identify new business opportunities and expand the customer base.</li><li>Utilize their sales system to manage customer accounts and track sales activities effectively.</li><li>Collaborate with the sales team to achieve annual sales targets and contribute to the overall success of the organization.</li><li>Provide exceptional customer service to ensure client satisfaction and retention.</li><li>Address customer inquiries.</li><li>Support administrative tasks related to the sales team.</li></ul>
We are looking for a Front Desk Coordinator to join our team in Bloomington, Minnesota. This is a Contract to permanent position ideal for someone who enjoys creating a welcoming environment and providing excellent customer service. The selected candidate will manage front desk operations and assist with daily administrative tasks while maintaining a business casual appearance.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a friendly and detail-oriented experience.<br>• Manage incoming calls, direct inquiries, and provide information as needed.<br>• Maintain a clean and organized front desk area to uphold the detail-oriented appearance of the office.<br>• Coordinate office events and support day-to-day operations.<br>• Handle administrative tasks such as scheduling, filing, and data entry.<br>• Monitor office supplies and place orders when necessary.<br>• Ensure timely communication with tenants and resolve any issues or concerns.<br>• Work collaboratively with other team members to ensure smooth office operations.<br>• Utilize Microsoft Office tools to create documents, spreadsheets, and presentations.<br>• Provide customer service support to tenants and visitors, addressing inquiries promptly.
<p><strong>Position Overview:</strong></p><p>We are seeking a <strong>Call Center Representative</strong> to join our dynamic team and handle 300+ inbound and outbound calls daily. The ideal candidate is a customer-focused, detail-oriented professional who thrives in a fast-paced environment. If you are energetic, empathetic, and passionate about delivering exceptional service over the phone, this is the role for you!</p><p><strong>Responsibilities:</strong></p><ul><li>Handle a high volume of inbound and outbound calls (300+ daily) while maintaining professionalism and accuracy.</li><li>Answer customer inquiries, resolve complaints, and provide product/service information with empathy and efficiency.</li><li>Process orders, payments, and data updates in a timely and accurate manner.</li><li>Escalate complex issues to the appropriate department or supervisor when necessary.</li><li>Follow call scripts and workflows while tailoring communications to meet individual customer needs.</li><li>Maintain detailed records of interactions, updates, and resolutions in the CRM system.</li><li>Meet or exceed key performance indicators (KPIs) related to call handling time, quality, and customer satisfaction.</li><li>Stay informed about company services, policies, and promotions to provide accurate and up-to-date information to customers.</li><li>Provide recommendations for improving customer service processes and communication strategies.</li></ul>
