We are looking for a dedicated Medical Customer Service Representative to join our team in New Milford, Connecticut. This is a long-term contract position requiring exceptional communication skills and a strong ability to handle high call volumes in a fast-paced environment. Ideal candidates will bring prior experience in medical or insurance settings, contributing to seamless patient scheduling and registration.<br><br>Responsibilities:<br>• Schedule appointments for new patients across all physicians, ensuring adherence to the core and on-call schedules.<br>• Update daily physician schedules promptly based on any changes, following established protocols.<br>• Accurately complete patient registration details, including appointment reasons, physician preferences, and insurance information.<br>• Collect essential meaningful use data such as ethnicity, smoking history, active medications, and allergies.<br>• Prepare accounts by printing daily charge tickets, verifying co-pay collection, and reviewing eligibility reports.<br>• Confirm insurance requirements for physician referrals and ensure all pre-certifications are obtained for radiology tests and specialty services.<br>• Maintain comprehensive patient logs for tracking registration activities and ensure data accuracy.<br>• Efficiently handle incoming calls, connecting callers to appropriate extensions and paging staff when necessary.<br>• Process pre-authorizations for medical services, including faxing approvals to facilities and updating system records.<br>• Follow up daily on pending orders, securing additional documentation as required by insurance providers.
<p>We are looking for a dedicated and personable Patient Engagement Customer Service Representative to join our team. In this Contract-to-permanent position, you will play a key role in supporting patients by addressing their inquiries and ensuring a seamless customer service experience. This is an excellent opportunity to bring your communication skills and problem-solving abilities to the healthcare industry. </p><p><br></p><p>** two weeks of training M-F 9-5 then the shift is 12pm-8pm</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls, addressing patient inquiries and concerns with professionalism and empathy.</p><p>• Make outbound calls to follow up on patient needs and provide timely updates.</p><p>• Accurately process and manage order entries, ensuring all details are documented correctly.</p><p>• Collaborate with team members to resolve customer issues and provide solutions.</p><p>• Maintain a thorough understanding of company policies and procedures to deliver consistent and accurate information.</p><p>• Utilize call center tools and systems to track and manage customer interactions.</p><p>• Uphold a high standard of service quality to enhance the patient experience.</p><p>• Identify opportunities for process improvements to streamline customer service operations.</p><p>• Communicate effectively with patients, healthcare providers, and internal teams to ensure a cohesive approach.</p><p>• Adhere to company guidelines and compliance standards in all interactions.</p>
<p>We are looking for an experienced Customer Service Representative to join our client's dynamic team in Old Lyme, Connecticut. The ideal candidate will excel in managing customer interactions, processing orders, and maintaining detailed records with precision.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle inbound and outbound customer calls with professionalism, ensuring prompt and accurate responses to inquiries.</p><p>• Process customer orders efficiently using relevant systems and tools, maintaining accuracy and attention to detail.</p><p>• Manage communication through various platforms, including chat boxes and messaging systems, to provide timely support.</p><p>• Utilize Shopify and other systems to facilitate seamless order entry and tracking.</p><p>• Coordinate call flow effectively to maintain high levels of customer satisfaction.</p><p>• Perform data management tasks, including creating and updating records in Excel spreadsheets.</p><p>• Participate in onsite training sessions to gain a thorough understanding of company processes and tools.</p><p>• Collaborate with team members to ensure alignment on customer service goals and standards.</p><p>• Leverage expertise in J.D. Edwards or similar systems to streamline operations and enhance productivity.</p>
