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54 results for Help Desk Support Manager in Miami, FL

Membership Experience Manager (2 days Remote/3 in-office)
  • Miami, FL
  • onsite
  • Permanent
  • 80000.00 - 90000.00 USD / Yearly
  • <p>Opening for a Customer Relationship Manager- Member Experience at company in Blue Lagoon area. This is a customer service oriented role, providing exceptional service specifically for owners of a nationwide business chain. And addresses their inquiries directing them to the resources for operational needs, ensuring a seamless experience. The Manager is hands-on, leading a team and initiatives. This position offers an opportunity to work in a fast-paced environment while contributing to the success of a multi-billion dollar service business.</p><p> </p><p>Location: Blue Lagoon</p><p>Schedule: <strong>2 days Remote & 3 In-office </strong>(after 90 day training period)</p><p>Hours: Mon-Fri 8:30-5:00</p><p> </p><p>Salary: $80,000-$90,000</p><p>Bonus: up to 15%</p><p>Benefits: majority of Medical paid for Employee; generous Holidays (10days) and Paid PTO (18 days), 401k and other Insurances available. Free Parking for when in-office.</p><p> </p><p><strong>Company and Role Overview:</strong> This reputable organization is an entity under a corporate umbrella to a well-known nationwide chain. This role is ideal for a professional with Call Center or Customer Support experience maintaining business relationships and stellar service, and Managing a team. </p><p> </p><p><strong>Keys to this Role: </strong></p><p>5 yrs of Call Center experience; with Supervisory/Lead of small team</p><p>Service Provider Industry (Quick Service Restaurant, most ideal)</p><p>Customer Support focused (this is not sales)</p><p>Bachelor's degree in Business Administration or any related field</p><p>Proficiency with English oral and written skills</p><p> </p><p><strong>Member Experience Manager, </strong>Oversees the departments day-to-day responsibilities while also performing the functions hands-on. Responds promptly to franchisee owner inquiries via phone, email, and other communication channels; Instructs members on website resources regarding, equipment and/or repairs, supplier relations, employee applications and other inquiries; Provides detailed information about available services and offerings to franchisees. Onboards new franchise owners by facilitating a virtual overview of the on-line support services available.</p><p><br></p><p>Manages, handles and troubleshoots escalated or special needs efficiently, assisting team with problem solving; Follows up on unresolved issues to guarantee timely solutions; Collaborates with various departments to ensure franchisee needs are met effectively; Ensures department records of interactions are maintained according to compliance.</p><p><br></p><p>Oversees 5-7 staff, monitoring individual employee performance targets and department productivity to meet overall goals; Coordinates activities, rolls-out new or seasonal initiatives, provides continuous guidance on tools and training, identifies opportunities on efficiencies; engaging team focus on best class customer service for member experience.</p><p><br></p><p>Serves as the primary contact for department, corresponding and responding to information requests from managers and executive leadership; updates a reference log for on-going data requested or special initiatives to expedite response time; creates reports and presentations for internal business review.</p>
  • 2025-11-23T18:48:56Z
Accounting Manager
  • Boca Raton, FL
  • onsite
  • Permanent
  • 80000.00 - 100000.00 USD / Yearly
  • <p><strong>Manager, Accounting Operations & Reporting</strong></p><p><strong>Lead Accounting Operations and Elevate Financial Systems</strong></p><p>We’re looking for an experienced and forward-thinking <strong>Manager of Accounting Operations & Reporting</strong> to help shape the future of our finance function. This role blends hands-on accounting leadership with systems expertise, offering the opportunity to modernize our financial infrastructure while ensuring accuracy, compliance, and meaningful insights for organizational decision-makers.</p><p>In this position, you will partner closely with both Finance and IT to guide the implementation and optimization of our ERP system. Your work will directly strengthen the reliability of our financial information and enhance how our team's access, interpret, and utilize data.</p><p><br></p><p>As the <strong>Manager, Accounting Operations & Reporting</strong>, you will take ownership of monthly reporting processes, support budgeting and forecasting activities, and serve as a key leader in our ERP transition. You will help establish efficient workflows, maintain high-quality financial data, and provide clear reporting that supports strategic planning.</p><ul><li>Create, Prepare comprehensive financial statements and detailed variance analyses.</li><li>Hands on month end close procedures and daily accounting operations</li><li>Develop internal reporting packages and executive-level summaries to support organizational planning.</li><li>Partner with senior leadership to refine annual and mid-year financial projections.</li><li>Contribute to the design and enhancement of department-level and company-wide budgets.</li><li>Work cross-functionally to ensure transactions and data flow accurately into the general ledger.</li><li>Assist with audit preparation and maintain documentation needed for compliance reviews.</li><li>Oversee ERP setup, data conversion, system testing, and end-user training.</li><li>Coordinate with implementation partners to align system configuration with business needs.</li><li>Identify opportunities to streamline processes, automate tasks, and strengthen internal controls.</li><li>Maintain system documentation and provide ongoing support after deployment.</li></ul><p><br></p>
  • 2025-12-05T22:33:57Z
Customer Success Manager
  • Miami, FL
  • onsite
  • Permanent
  • 75000.00 - 90000.00 USD / Yearly
  • <p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</p>
  • 2025-11-26T15:18:42Z
Financial Reporting Manager
  • Miami Lakes, FL
  • onsite
  • Temporary
  • 31.66 - 36.66 USD / Hourly
  • We are looking for an experienced Financial Reporting Manager to join our team on a long-term contract basis in Miami Lakes, Florida. This role is ideal for someone with a keen eye for detail, a strong background in financial reporting, and a preference for working in a dynamic environment. You will play a pivotal role in overseeing critical processes and ensuring compliance with industry standards while collaborating closely with organizational leadership.<br><br>Responsibilities:<br>• Prepare and review comprehensive financial reports, including SEC filings and annual financial statements.<br>• Ensure accuracy and compliance in all financial reporting, adhering to relevant regulations and standards.<br>• Analyze and report on earnings per share (EPS) data to provide insights and support decision-making.<br>• Collaborate with leadership to streamline financial reporting processes and improve efficiencies.<br>• Monitor and manage financial reporting schedules to ensure timely delivery.<br>• Assist in implementing best practices for reporting procedures and maintaining data integrity.<br>• Utilize tools such as Workday to support reporting tasks, ensuring smooth operations.<br>• Provide expertise in financial reporting to support organizational goals and objectives.<br>• Conduct thorough reviews of data and documentation to ensure precision and quality.<br>• Act as a point of contact for inquiries related to financial reporting and compliance.
  • 2025-12-04T14:38:38Z
Administrative Assistant
  • Aventura, FL
  • remote
  • Temporary
  • - USD / Hourly
  • <p>We are seeking a <strong>tech-savvy Administrative Assistant</strong> to join our team in Miami, Florida. This role offers the opportunity to support essential office operations while working closely with a technician in a fast-paced, technology-focused environment. The ideal candidate will combine strong administrative skills with a solid technical background, playing a key role in ensuring smooth workflows and effective communication with clients.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Assist with data recovery services, including handling and documenting client devices accurately.</li><li>Maintain communication with clients regarding technical service updates and inquiries.</li><li>Oversee daily office operations, ensuring efficient workflow in a tech-focused environment.</li><li>Perform data entry and management of technical records, ensuring accuracy and attention to detail.</li><li>Coordinate shipping and return of computers, storage devices, and other technical equipment.</li><li>Support the technician with basic IT tasks, troubleshooting, and system organization.</li></ul><p><br></p>
  • 2025-12-09T17:08:36Z
Human Resources (HR) Manager
  • Miami, FL
  • onsite
  • Contract / Temporary to Hire
  • - USD / Hourly
  • We are looking for an experienced and proactive HR Manager to join our team in Miami, Florida. This role focuses on employee relations, policy development, and ensuring compliance with labor laws and HR best practices. As a Contract to permanent position, it offers the opportunity to contribute to a positive and inclusive workplace while collaborating with leadership to address complex personnel matters.<br><br>Responsibilities:<br>• Investigate employee complaints, grievances, and policy violations with fairness and adherence to legal standards.<br>• Provide coaching and guidance to managers on performance management, disciplinary actions, and workplace conduct.<br>• Develop and implement HR policies to align with company goals and ensure compliance with employment regulations.<br>• Foster a collaborative and inclusive work culture by creating strategies that enhance employee engagement.<br>• Oversee onboarding processes to ensure new team members are integrated effectively into the organization.<br>• Manage HR systems and ensure that employee records are accurate and up-to-date.<br>• Handle benefit administration, including enrollment and communication of employee benefits.<br>• Collaborate with leadership to address complex employee relations issues and provide strategic HR solutions.<br>• Monitor and analyze HR metrics to identify trends and make recommendations for improvement.<br>• Ensure compliance with all federal, state, and local labor laws and regulations.
  • 2025-12-05T17:48:45Z
Desktop Support Analyst
  • Miami Lakes, FL
  • onsite
  • Permanent
  • 60000.00 - 65000.00 USD / Yearly
  • <p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
  • 2025-12-04T14:04:01Z
Staff Accountant
  • Coral Springs, FL
  • onsite
  • Contract / Temporary to Hire
  • 29.69 - 34.38 USD / Hourly
  • We are looking for a detail-oriented and organized Staff Accountant to join our team in Coral Springs, Florida. This is a Contract to permanent position that offers an excellent opportunity to grow within a dynamic and collaborative environment. The ideal candidate will have a strong foundation in accounting principles and the ability to manage multiple priorities effectively.<br><br>Responsibilities:<br>• Record purchase orders in QuickBooks and maintain accurate data in the operations database.<br>• Handle accounts receivable tasks, including creating invoices and applying payments.<br>• Assist with month-end closing processes, such as preparing reconciliations and journal entries.<br>• Maintain precise financial records and contribute to the preparation of financial statements.<br>• Conduct ad-hoc financial analyses and generate reports to support management decisions.<br>• Collaborate with warehouse, logistics, and production teams to ensure seamless order processing.<br>• Provide project updates to customers and assist in tracking orders and delivery statuses.<br>• Support employee expense reporting and reimbursement processes.<br>• Take part in general administrative tasks to support office operations.
  • 2025-12-11T03:04:17Z
Administrative Assistant
  • Miami, FL
  • remote
  • Temporary
  • - USD / Hourly
  • <p><strong>Robert Half is seeking a Bilingual Administrative Assistant (English/Spanish) to support one of our clients with day-to-day office operations. We are looking for a detail-oriented, organized, and proactive professional who can thrive in a fast-paced environment.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide administrative and clerical support to management and staff</li><li>Handle incoming calls, emails, and inquiries in both English and Spanish</li><li>Prepare, edit, and maintain documents, reports, and spreadsheets</li><li>Schedule meetings, coordinate calendars, and assist with logistics</li><li>Perform data entry and maintain accurate records and filing systems</li><li>Assist with office operations, supply management, and general support tasks</li><li>Communicate with internal teams and external partners as needed</li></ul><p><br></p>
  • 2025-12-08T16:14:10Z
Inventory Analyst
  • Opa Locka, FL
  • onsite
  • Permanent
  • 54000.00 - 65000.00 USD / Yearly
  • <p>We are looking for a detail-oriented Inventory Analyst to join our team in Opa Locka, Florida. The ideal candidate will excel at managing inventory processes, analyzing data for accuracy, and ensuring the efficient flow of goods and materials. This role requires strong organizational skills, technical expertise, and the ability to collaborate with cross-functional teams.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and analyze inventory levels to ensure optimal stock availability and minimize excess.</p><p>• Conduct and oversee annual physical inventory counts to ensure accuracy and compliance.</p><p>• Utilize inventory management systems, including SAP, to track and maintain data integrity.</p><p>• Collaborate with purchasing and logistics teams to address discrepancies and improve processes.</p><p>• Research and resolve inventory-related issues, ensuring timely and effective solutions.</p><p>• Support operational needs by providing technical assistance for inventory systems and tools.</p><p>• Communicate with clients and internal teams to address inquiries and provide updates on inventory status.</p><p>• Ensure accurate reporting and documentation of inventory activities and findings.</p><p>• Assist in the development and implementation of strategies to improve inventory accuracy and efficiency.</p><p><br></p><p><strong>QUALIFIED AND INTERESTED CANDIDATES PLEASE APPLY AND REACH OUT TO STEFANIE FURNISS 786-897-7903 </strong></p>
  • 2025-11-13T14:58:44Z
Administrative Assistant
  • North Miami, FL
  • remote
  • Temporary
  • - USD / Hourly
  • <p>Robert Half is seeking a highly organized and detail-oriented Administrative Assistant to support one of our premier clients. This is an excellent opportunity for a proactive professional who thrives in a fast-paced environment and enjoys providing exceptional administrative support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage daily administrative tasks, including scheduling, filing, and correspondence</li><li>Assist with preparing reports, presentations, and internal documentation</li><li>Coordinate meetings, calls, and calendar management</li><li>Communicate with clients and internal stakeholders in both English and Spanish</li><li>Maintain accurate records and support office operations as needed</li><li>Handle general office duties and assist team members as required</li></ul><p><br></p>
  • 2025-12-11T19:38:38Z
Training Analyst I
  • Miami, FL
  • onsite
  • Temporary
  • 35.00 - 40.00 USD / Hourly
  • <p>Position Overview</p><p>We are seeking a Training Analyst I to support the design, development, and delivery of comprehensive training programs for SAP implementations impacting back-office operations. This role plays a vital part in ensuring employees are prepared to adopt new systems and processes by developing training content, documenting workflows, and facilitating engaging learning experiences. The ideal candidate brings strong instructional design capability, experience in customer service environments, and the ability to collaborate closely with SMEs and cross-functional teams.</p><p>This is an onsite position with occasional travel within the service area.</p><p>Key Responsibilities</p><p>Training Design & Development</p><ul><li>Support the creation, development, and delivery of training materials for SAP-related changes impacting back-office users.</li><li>Collaborate with Subject Matter Experts (SMEs) to ensure content accuracy, completeness, and alignment with operational requirements.</li><li>Develop a variety of training modalities including eLearning modules, videos, simulations, job aids, and instructor-led content.</li><li>Facilitate virtual or in-person instructor-led training sessions for end users affected by SAP implementations.</li><li>Develop and maintain process documentation, workflows, and system procedures to support sustainability and ongoing reference.</li></ul><p>Collaboration & Stakeholder Engagement</p><ul><li>Partner with SMEs, business stakeholders, and internal training team members to gather requirements and validate training strategies.</li><li>Ensure consistency, quality, and alignment across all training deliverables.</li><li>Participate in meetings and provide coaching or support to junior analysts as needed.</li><li>Work frequently with Information Management teams to support training readiness and system adoption.</li></ul>
  • 2025-12-09T21:53:52Z
Director of Operations for Property Mgmt
  • Coral Gables, FL
  • onsite
  • Permanent
  • 110000.00 - 130000.00 USD / Yearly
  • <p>We are looking for an experienced Property Management professional to create a standardized operations procedure for a growing portfolio in the Multi-family Residential space. This person would be in charge of development and implementation of the company’s policies and procedures and will work closely with the Operations team and the President and on-site staff to meet the properties financial and budgeted goals as operational objectives. Supervises associates and maintenance of properties within assigned portfolio. Conducts regular visits to properties within their portfolio to assess areas of development & capital expenditures, including periodic inspections of vacant units. The ideal candidate has worked in the Multi-Family Residential industry and has extensive knowledge of Apartment rentals in Florida and how to keep renewals ang occupancy at optimization.</p><p><br></p><p><strong>THIS IS AN ONSITE ROLE IN OUR CORPORATE OFFICE IN CORAL GABLES </strong></p><p><br></p><p>Bonus points for candidates that have experience in Yardi software, and have used affiliated platforms such as Rent Cafe, or related applications.</p><p><br></p><p>Experience: Minimum of 5 or more years’ experience as a Property Manager in a multi-family environment and at least 3 years’ experience as a Regional Manager in the multi-family industry is required. Proficient with computers (Word and Excel), YARDI, Internet, and other relevant applications are required. A high school diploma or equivalent is required. CAM, ARM or CCRM designations are a plus as is a college degree. Experience with affordable housing, Low-Income Tax Credit</p><p><br></p><p>• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.</p><p>• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</p><p>• Ability to write routine reports and correspondence.</p><p>• Ability to speak effectively before groups of customers or employees of organization.</p><p>• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</p><p>• Ability to deal with problems involving several concrete variables in standardized situations.</p><p>• Ability to interact well with co-workers, supervisors, prospects, residents, vendors, contractors, and the public in a professional and pleasant manner.</p><p>• Above average organizational and verbal skills.</p><p>• Strong customer service skills.</p><p>• Possess leadership skills.</p><p>• Ability to work in a fast-paced environment</p><p><br></p><p><strong>QUALIFIED AND INTERESTED CANDIDATES PLEASE APPLY TO THE POST AND REACH OUT TO STEFANIE FURNISS at 786-897-7903 </strong></p>
  • 2025-12-12T08:27:51Z
Staff Accountant
  • Miami, FL
  • onsite
  • Contract / Temporary to Hire
  • 23.75 - 27.50 USD / Hourly
  • We are looking for a detail-oriented Staff Accountant to join our team in Miami, Florida. This Contract to permanent position offers an exciting opportunity to work on diverse accounting tasks, including financial reporting, budgeting, and account reconciliation. The ideal candidate will have strong expertise in accounting systems and processes, with a focus on accuracy and efficiency.<br><br>Responsibilities:<br>• Oversee daily accounting and bookkeeping tasks using QuickBooks Enterprise and QuickBooks Online.<br>• Perform monthly reconciliations for operating accounts and trust accounts, ensuring accuracy and compliance.<br>• Create budgets and forecasts, evaluating quarterly and annual cash flow needs.<br>• Manage accounts receivable and accounts payable processes, including deposits and tax payments.<br>• Facilitate domestic and international wire transfers and handle cash management operations.<br>• Prepare detailed financial statements and reconcile them with external accountants.<br>• Generate annual client reports detailing incoming and outgoing transactions.<br>• Develop internal management reports to support business decision-making.<br>• Maintain vendor and banking relationships, including insurance management.<br>• Review and process payments while ensuring accuracy of transactions across multiple accounts.
  • 2025-12-04T15:08:40Z
Accounting Manager/Supervisor
  • Miami, FL
  • onsite
  • Permanent
  • 80000.00 - 85000.00 USD / Yearly
  • <p>We are looking for an experienced Accounting Manager/Supervisor to lead and oversee a dedicated accounting team in Miami, Florida. The ideal candidate will bring a strong background in accounting practices and financial management to ensure accurate reporting and compliance. This role offers an opportunity to manage financial operations, support audits, and contribute to the strategic growth of the team.</p><p><br></p><p>Responsibilities:-</p><p>• Supervise and mentor a team of three accounting professionals, fostering their growth and development.</p><p>• Oversee the preparation and review of journal entries and ensure accuracy in financial records.</p><p>• Manage accounts payable, accounts receivable, and payroll accruals to maintain smooth operations.</p><p>• Prepare and analyze monthly, quarterly, and annual financial statements.</p><p>• Support the budgeting and forecasting process to align with organizational goals.</p><p>• Conduct bank reconciliations and monitor cash flow to ensure effective cash management.</p><p>• Assist in external and internal audit processes to ensure compliance with regulations.</p><p>• Develop and implement accounting policies and procedures to improve operational efficiency.</p><p><br></p><p>-If you are interested call : janet.silva@roberthalfcom or 786-393-4588</p>
  • 2025-11-17T18:34:18Z
Database Administrator
  • Miami, FL
  • onsite
  • Permanent
  • 125000.00 - 130000.00 USD / Yearly
  • We are looking for a skilled Database Administrator to oversee and optimize our enterprise data systems in Miami, Florida. This role involves managing database integrity, ensuring seamless integration across platforms, and supporting the organization's efficiency and growth through data-driven solutions. The ideal candidate will have expertise in Microsoft Dynamics GP and a strong background in SQL Server database administration.<br><br>Responsibilities:<br>• Lead efforts to ensure data integrity, reporting accuracy, and mobility across the organization, recommending and implementing data-driven solutions.<br>• Develop and maintain integration points between Microsoft Dynamics GP and other systems using custom stored procedures and integration software.<br>• Manage peripheral hardware and software integrations to enhance the backend system functionality of Microsoft Dynamics GP.<br>• Oversee all aspects of SQL Server database administration, including performance monitoring and tuning.<br>• Collaborate with various departments to ensure Microsoft Dynamics GP meets functional needs and supports departmental workflows.<br>• Optimize company databases to improve workplace efficiencies, profitability, and productivity while tracking and reporting measurable outcomes.<br>• Support and enhance reporting environments to deliver actionable insights.<br>• Coordinate and implement third-party solutions such as electronic sales order processing, inventory movement systems, and credit card integrations.<br>• Provide technical leadership for project management initiatives involving database systems.
  • 2025-12-04T14:04:01Z
Customer Success Representative
  • Miami, FL
  • onsite
  • Permanent
  • 45000.00 - 52000.00 USD / Yearly
  • <p>Description</p><p>A Miami-based startup revolutionizing how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration — making them faster, easier, and stress-free through our marketplace of trusted couriers.</p><p><br></p><p>Located in the heart of <strong>Brickell, </strong> building a world-class team that blends technology, empathy, and efficiency to redefine the customer experience.</p><p><br></p><p>Role Overview</p><p>90% of customer interactions are managed by our AI platform. You’ll join a dedicated team of about 25 specialists who focus on high-impact human interactions — assisting customers through escalations, ensuring satisfaction, and identifying opportunities to improve the overall experience.</p><p><br></p><p>As a Customer Success Representative, you’ll act as the bridge between customers and our AI systems — providing guidance, empathy, and follow-through. You’ll handle outbound calls, ensure smooth application processes, and proactively support customers to help them complete their services successfully.</p><p>Requirements</p><p>Responsibilities</p><ul><li>Manage AI-assigned escalations and follow-ups, resolving customer needs quickly and compassionately.</li><li>Guide customers through government service applications (passports, visas, registrations, etc.).</li><li>Build trust and confidence through proactive communication and issue resolution.</li><li>Identify patterns or feedback to help improve AI workflows and user experience.</li><li>Collaborate with teammates and product teams to refine tools and processes.</li><li>Maintain accuracy, empathy, and professionalism on every call.</li></ul><p><br></p><p><br></p><p>Compensation & Benefits</p><p><strong>Salary: $40,000–$50,000 per year (based on experience)</strong></p><p>Parking pass provided</p><p>Complimentary breakfast and snacks</p><p> Growth opportunities within a high-performing startup</p><p> Aetna Health, Vision, and Dental Insurance</p><p><br></p><p><strong>QUALIFIED CANDIDATES APPLY AND REACH OUT TO 786-897-7903</strong></p>
  • 2025-11-13T19:38:44Z
Office Manager / Sr. Admin Assistant
  • Miami, FL
  • onsite
  • Contract / Temporary to Hire
  • 28.50 - 33.00 USD / Hourly
  • <p>We are looking for a highly organized and proactive Office Manager to support daily operations in Miami, Florida. This contract-to-permanent position involves a dual role, combining executive administrative assistance with office management responsibilities. The ideal candidate will excel at multitasking, maintaining attention to detail, and ensuring smooth workflows within the office.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate travel arrangements for executives, ensuring all plans are accurate and efficient.</p><p>• Track expenses and generate detailed reports on a weekly, monthly, or quarterly basis.</p><p>• Manage calendars, schedule meetings, and organize conference calls as needed.</p><p>• Process expense submissions promptly to ensure timely payroll transactions.</p><p>• Handle the distribution of correspondence and maintain effective communication channels.</p><p>• Oversee day-to-day administrative tasks and maintain the overall efficiency of office operations.</p><p>• Manage inventory levels for office supplies, placing orders when necessary.</p><p>• Greet visitors in a courteous manner and assist with receptionist duties.</p><p>• Organize incoming and outgoing mail while maintaining proper documentation.</p><p>• Design and implement office policies and procedures to improve operational effectiveness.</p><p><br></p><p>Please send your resume to: Jacqueline.Mejia@ RobertHalf and call Jacqueline @ 786-698-7072</p>
  • 2025-12-09T18:59:30Z
Legal Assistant
  • Miami, FL
  • onsite
  • Contract / Temporary to Hire
  • 22.80 - 25.00 USD / Hourly
  • <p>We are looking for a skilled and motivated Legal Assistant to join our team in Miami, Florida. This contract-to-permanent position requires an individual with exceptional organizational skills, attention to detail, and the ability to handle confidential information with the utmost professionalism. The role involves working closely with a managing partner and supporting various legal and administrative tasks. MUST be Fluent in English and Italian or French.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain the managing partner's calendar, ensuring all appointments and deadlines are accurately scheduled.</p><p>• Coordinate meetings and handle scheduling requests with clients and other stakeholders.</p><p>• Prepare and submit expense reports in a timely and organized manner.</p><p>• Upload and manage legal documents using NetDocs, ensuring proper documentation and filing.</p><p>• Respond to client inquiries on behalf of the managing partner with professionalism and discretion.</p><p>• Draft and review legal documents as needed, ensuring accuracy and compliance.</p><p>• Handle sensitive and confidential information while adhering to strict confidentiality protocols.</p><p>• Provide administrative support for various legal duties as assigned.</p><p>• Ensure effective communication and collaboration within the team to meet deadlines and objectives.</p>
  • 2025-12-10T21:44:11Z
Assistant Property Accountant
  • Coconut Creek, FL
  • onsite
  • Permanent
  • 65000.00 - 75000.00 USD / Yearly
  • <p><strong>Position Summary</strong></p><p>We are seeking a detail-oriented and proactive <strong>Assistant Property Accountant</strong> to support the daily operations of a commercial real estate portfolio. This role plays an essential part in ensuring smooth property management functions, supporting financial processes, and maintaining positive relationships with tenants, vendors, and internal teams. The position is fully on-site and may occasionally require extended hours during peak workload periods or urgent situations.</p><p><strong>Key Responsibilities</strong></p><p><strong>Operational & Administrative Support</strong></p><ul><li>Review, code, and enter invoices while tracking operating expenses against established budgets and contract terms.</li><li>Prepare onboarding documentation for new vendors and maintain accurate data within Yardi or similar property management systems.</li><li>Manage tenant and vendor records, including insurance certificates, contact information, and compliance documentation.</li></ul><p><strong>Financial Tasks</strong></p><ul><li>Assist with the accounts receivable process, including monitoring rent payments, issuing reminders, and following up on delinquent accounts.</li><li>Support preparation of annual operating and capital budgets, as well as ongoing financial tracking throughout the year.</li></ul><p><strong>Tenant & Vendor Coordination</strong></p><ul><li>Serve as a point of contact for tenant service requests, ensuring timely communication and resolution of issues.</li><li>Coordinate with property managers, building engineers, and service providers to schedule repairs, maintenance, and inspections.</li><li>Foster effective working relationships with tenants, contractors, and internal staff to ensure high-quality service delivery.</li></ul><p><strong>General Property Management</strong></p><ul><li>Contribute to maintaining orderly office and property documentation.</li><li>Assist with planning and execution of operational tasks, projects, and property initiatives as assigned.</li></ul><p><br></p>
  • 2025-12-05T23:03:44Z
Managing Director
  • Coral Gables, FL
  • onsite
  • Permanent
  • 90000.00 - 95000.00 USD / Yearly
  • <p>We are looking for a dynamic and experienced Managing Director to lead and drive organizational growth through strategic planning, partnership building, and effective communication. This role requires a visionary leader who can oversee operations while fostering strong relationships with stakeholders to ensure the organization's continued success. The position is based in Coral Gables, Florida.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement strategic plans to achieve long-term organizational goals.</p><p>• Build and maintain partnerships with key stakeholders to expand the organization's reach and influence.</p><p>• Oversee day-to-day operations, ensuring efficiency and alignment with strategic objectives.</p><p>• Lead business development initiatives to identify and capitalize on growth opportunities.</p><p>• Spearhead content strategies and brand marketing efforts to enhance the organization’s visibility and reputation.</p><p>• Manage client communications, ensuring clear and effective interactions that foster positive relationships.</p><p>• Provide administrative leadership, ensuring smooth office operations and resource management.</p><p>• Monitor organizational performance and make data-driven decisions to improve outcomes.</p><p>• Represent the organization at public events, fostering community engagement and support.</p><p><br></p><p>If you are interested, please APPLY and call Stefanie Furniss 786-897-7903 </p>
  • 2025-11-19T18:28:58Z
Vice President (Utilities Business Development)
  • Miami, FL
  • onsite
  • Permanent
  • 220000.00 - 300000.00 USD / Yearly
  • <p>We are seeking a Vice President level candidate for a Utilities sector Business Development role in Miami</p><p> </p><p>Location: Miami</p><p>Schedule: In-Office standard industry hours 7:30-3:30 etc.</p><p><br></p><p>Salary $220-$250,000</p><p>Bonus up to 50% discretionary bonus and possible equity sharing</p><p>Benefits full comprehensive and competitive package of health, PTO, 401k and other perks</p><p> </p><p>Requirements:</p><p>• Experience within Utilities from Construction or Civil contracting sectors (or energy services/power and electric)</p><p>• Direct experience from large scale Utilities</p><p>• Book of Network for Business Development within Utilities</p><p>• Ability to Lead and execute strategic relationship initiatives</p><p>• Bachelor's degree in business, engineering or a related field</p><p> </p><p>Company and Job Overview: PE backed under an umbrella of civil engineering services; this location/region specializes in underground utilities. The ideal candidate comes from Construction within Utilities and a Network for Business Development opportunities. A strong background in utility site restoration, excavation, duct banks or pole setting is useful. The Vice President will oversee the day-to-day of the local departments with an emphasis on processes and continuity, and working closely with other management to ensure smooth operations with efficiencies and measures in place aligned to meet the organizations overall growth goals.</p><p><br></p><p>This role is primarily tasked with Business Development execution, scaling sustainable profitable growth year-to year. Opening doors and avenues for new business and demonstrating progress in driving the growth initiatives with utility and primary contracting clients. Expands customer relationships and establishes the company’s presence in new service lines and geographic areas.</p><p>As part of the Strategic Leadership, this role works closely with local management, reporting to PE. Communicating execution plans, performance and other reporting, KPIs and also measuring success in the maintaining the local company culture, safety, and talent. </p>
  • 2025-12-07T17:28:35Z
Manager of Cloud Services
  • Fort Lauderdale, FL
  • onsite
  • Permanent
  • 145000.00 - 155000.00 USD / Yearly
  • We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies.<br><br>Responsibilities:<br>• Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines.<br>• Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services.<br>• Collaborate across departments in a cross-functional environment with shared resources.<br>• Manage complex projects related to cloud and DevOps initiatives.<br>• Work with senior leadership to manage vendor relationships within the scope of cloud services.<br>• Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs.<br>• Ensure the security and compliance of all cloud technologies and practices.<br>• Design, develop, and deploy modular cloud systems and applications.<br>• Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users.<br>• Implement Infrastructure as Code (IaC) and maintain configuration management best practices.<br>• Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools.<br>• Manage and maintain Big Data solutions.<br>• Manage cloud-related budgets, optimizing costs while maintaining service quality.
  • 2025-12-04T14:08:38Z
Account Manager
  • Davie, FL
  • onsite
  • Permanent
  • 68000.00 - 70000.00 USD / Yearly
  • We are looking for a proactive and client-focused Account Manager to join our team in Davie, Florida. In this role, you will manage key client accounts, develop communication strategies, and ensure the seamless execution of campaigns. The ideal candidate is skilled in fostering relationships, analyzing performance metrics, and collaborating with cross-functional teams to drive business growth.<br><br>Responsibilities:<br>• Build and nurture strong relationships with clients to understand their business objectives and communication needs.<br>• Provide exceptional client service while identifying opportunities for account growth and cross-selling.<br>• Assist in creating and implementing effective communication strategies and campaign plans tailored to client goals.<br>• Conduct market and competitor research to support strategic planning and recommendations.<br>• Coordinate the delivery of integrated campaigns across various platforms, including digital, print, and social media.<br>• Collaborate with creative and content teams to ensure projects are completed on schedule and meet high-quality standards.<br>• Monitor campaign performance using key metrics and analytics tools to evaluate effectiveness.<br>• Prepare comprehensive reports and presentations for clients, offering insights and suggestions for improvement.<br>• Partner with senior managers and internal teams to maintain client satisfaction and project success.<br>• Contribute to internal meetings, sharing knowledge and ideas to enhance team performance.
  • 2025-12-05T18:08:33Z
Controller
  • Miami, FL
  • onsite
  • Permanent
  • 140000.00 - 170000.00 USD / Yearly
  • <p>We are looking for a skilled Controller to join our team in Miami, Florida. The ideal candidate will oversee accounting operations, lead a team, and ensure compliance with financial regulations. This role requires hands-on management of financial reporting, inventory accounting, and collaboration with sales teams to support organizational success.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage an accounting team of eight, ensuring smooth operations and efficient workflow.</p><p>• Collaborate with the sales team to align financial strategies with sales objectives.</p><p>• Oversee inventory accounting processes to maintain accuracy and proper documentation.</p><p>• Prepare and manage full-cycle financial reporting, including month-end and year-end close activities.</p><p>• Ensure compliance with regulatory requirements, including permits and licenses.</p><p>• Support the integration of advanced technologies to improve accounting and reporting systems.</p><p>• Implement and maintain accounting controls adhering to GAAP standards.</p><p>• Monitor wholesale distribution financials to optimize operational efficiency.</p><p><br></p><p>If you are interested in hearing more about this position, please call me Janet Silva 786-393-4588 or email janet.silva@roberthalfcom</p>
  • 2025-11-13T21:04:09Z
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