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4 results for Help Desk Support Manager in Miami, FL

Help Desk/Desktop Support Analyst

Miami, FL
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a motivated Help Desk/Desktop Support Analyst to join a team and deliver dependable technical support to employees and clients. This entry-level opportunity is ideal for someone who enjoys solving everyday technology issues, communicating clearly with users, and building a foundation in IT support. The role offers hands-on experience with desktop systems, common business applications, and user support processes in an environment that values learning and skill development. Responsibilities: • Provide first-line technical assistance for hardware, desktop, and basic software issues affecting end users. • Respond to service desk requests in a timely manner, document resolutions clearly, and keep ticket records up to date. • Troubleshoot problems related to Microsoft Windows 10, user workstations, and standard office applications. • Support account access and user administration tasks within Active Directory, including routine account maintenance. • Assist users with setup, configuration, and basic connectivity issues involving desktops, peripherals, and networked equipment. • Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams. • Contribute to a positive customer experience by explaining technical solutions in a simple, clear manner. • Participate in training and continuous learning activities to expand technical knowledge and strengthen support capabilities.
2026-08-24T00:00:00Z

Desktop Support Technician

Delray Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Desktop Support professional to provide hands-on technical support across end-user devices, Microsoft environments, and core infrastructure. This role will support daily IT operations including Intune administration, Microsoft 365 support, device imaging, Active Directory user administration, basic network troubleshooting, and entry-level server support.Key Responsibilities<ul><li>Provide desktop and laptop support for end users in onsite and remote environments</li><li>Administer and support Microsoft Intune for device enrollment, configuration, and policy management</li><li>Support the Microsoft 365 environment including Outlook, Teams, OneDrive, and user account issues</li><li>Perform PC imaging, deployment, refreshes, and hardware/software installations</li><li>Manage user accounts, groups, permissions, and password resets in Active Directory</li><li>Troubleshoot basic connectivity issues involving routers, switches, VPNs, and wireless networks</li><li>Assist with basic server support, including monitoring, patching assistance, and routine maintenance</li><li>Respond to tickets, document resolutions, and escalate more complex issues when needed</li><li>Set up and support printers, peripherals, mobile devices, and conference room technology</li><li>Maintain asset inventory and support onboarding/offboarding activities</li></ul>
2026-08-27T00:00:00Z

Desktop Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Our company is seeking a skilled Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role is ideal for a technology professional with experience in desktop support, system imaging, hardware deployments, and Microsoft technologies including SCCM and Office 365.The Desktop Support Technician will be responsible for supporting daily IT operations, troubleshooting hardware and software issues, preparing and deploying devices, and ensuring users have reliable access to the tools they need to be productive.Key Responsibilities:<ul><li>Provide desktop support for Windows 10/11 laptops, desktops, and related peripherals</li><li>Perform system imaging, configuration, and deployment of new and replacement devices</li><li>Use SCCM to support software distribution, patching, operating system deployment, and endpoint management</li><li>Troubleshoot and resolve issues related to Office 365, including Outlook, Teams, OneDrive, and other Microsoft applications</li><li>Set up, install, and deploy computer hardware, monitors, docking stations, printers, and mobile devices</li><li>Support user account administration, basic access issues, and workstation configurations</li><li>Diagnose and resolve hardware, software, and connectivity problems in a timely manner</li><li>Document technical issues, resolutions, and deployment activity within the ticketing system</li><li>Assist with equipment inventory management, asset tracking, and refresh initiatives</li><li>Provide excellent customer service and communicate effectively with end users at all levels of the organization</li></ul>
2026-08-27T00:00:00Z

IT Support Specialist

Pinecrest, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Support SpecialistWe are seeking a dedicated IT Support Specialist to provide Tier 1–2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests.Responsibilities<ul><li>Respond to IT support tickets submitted via phone, email, or ticketing system</li><li>Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications</li><li>Assist with user account management including password resets and permissions</li><li>Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk</li><li>Resolve issues with hardware components including laptops, desktops, printers, and peripherals</li><li>Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity</li><li>Support new-hire onboarding including device setup and application configuration</li><li>Document all troubleshooting steps, solutions, and system changes</li><li>Maintain and track IT equipment inventory</li><li>Escalate complex issues to senior system or network teams</li></ul>
2026-08-24T00:00:00Z