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1 result for Customer Service in Las Vegas, NV
- Henderson, NV
- onsite
- Temporary to Hire
- 20 - 22 USD / Hourly
- <p>We are seeking a detail-oriented and customer-focused Consumer Services Representative to serve as a key liaison between customers, warehouse operations, and internal teams. This position supports customer service operations, returns processing, order management, and issue resolution in a fast-paced distribution environment. The ideal candidate will have a strong customer service background, excellent communication skills, a solution-oriented mindset, and the ability to work effectively with both customers and warehouse personnel. Previous experience in a warehouse, distribution, or logistics environment is preferred.</p><p><br></p><p>Key Responsibilities</p><ul><li>Respond to incoming customer inquiries via phone and email, providing timely, professional, and solution-focused support.</li><li>Assist customers with questions related to products, order status, shipping information, pricing, returns, and service requests.</li><li>Resolve customer concerns and escalations while maintaining a high level of customer satisfaction.</li><li>Process and manage direct-to-consumer (DTC) and business-to-business (B2B) orders, ensuring accuracy throughout the order lifecycle.</li><li>Support the Return Merchandise Authorization (RMA) process, including return requests, documentation, tracking, and follow-up.</li><li>Monitor open orders, backorders, returns, and delayed shipments, proactively communicating updates to customers and internal stakeholders.</li><li>Collaborate closely with warehouse, logistics, operations, sales, and customer service teams to resolve order issues and improve service levels.</li><li>Maintain accurate customer records, order activity, and service documentation within CRM and order management systems.</li><li>Assist with inventory-related inquiries, shipment tracking, and coordination between customers and warehouse operations.</li><li>Identify opportunities to improve processes, enhance operational efficiency, and elevate the overall customer experience.</li><li>Provide administrative support, reporting, documentation, and assistance with special projects as needed.</li><li>Gather customer feedback and communicate recurring trends or concerns to appropriate departments.</li></ul><p><br></p>
- 2026-10-20T00:00:00Z