We are looking for a dedicated and detail-oriented individual to join our team as a Sales / Customer Service Support specialist in Austin, Texas. In this long-term contract role, you will play a key part in fostering positive relationships with customers, managing sales territories, and ensuring smooth operations through effective communication and organizational skills. This position offers a dynamic hybrid work environment and comprehensive training to support your success.<br><br>Responsibilities:<br>• Assist in the approval, registration, and management of pricing and coding processes within internal systems.<br>• Provide exceptional customer service through correspondence and support for over 100+ customers.<br>• Collaborate closely with sales managers and team members to oversee assigned sales territories.<br>• Utilize Excel, CRM tools, and other platforms to track shipments, manage billing functions, and maintain accurate records.<br>• Contribute to a team-oriented culture by actively participating in meetings and sharing insights.<br>• Ensure all tasks are completed with attention to detail and adherence to deadlines.<br>• Handle inbound calls and emails, addressing customer inquiries and resolving issues efficiently.<br>• Participate in an 8-12 week training program to gain proficiency in company systems and processes.<br>• Apply time management skills to balance multiple tasks and priorities effectively.<br>• Maintain clear and effective communication with stakeholders while adhering to business casual dress standards.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this Contract-to-Permanent position, you will play a crucial role in ensuring the seamless operation and support of IT systems, hardware, and software across the organization. This role involves hands-on technical support, troubleshooting, and process development to enhance efficiency and user experience.<br><br>Responsibilities:<br>• Upgrade and maintain property network infrastructure, including routers, modems, Wi-Fi extenders, and access points, to ensure stable and improved internet connections.<br>• Set up, configure, and deploy new IT equipment while providing users with clear guidance on software systems.<br>• Perform system troubleshooting and maintenance for onsite devices such as computers, routers, televisions, and other equipment.<br>• Research, recommend, and implement hardware and networking solutions to address technical challenges and improve system reliability.<br>• Document processes, develop training materials, and ensure employees are well-versed in company procedures and software systems.<br>• Collaborate with corporate team members to understand their software usage, workflows, and challenges, providing tailored IT support.<br>• Assist in learning and managing the administrative side of software systems, including Yardi, ePremium, and BlueMoon.<br>• Conduct video calls or site visits to assess office IT setups, ensuring all hardware and software are accounted for and functional.<br>• Manage Gmail administration and user accounts once proficiency in other systems and processes has been demonstrated.
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify an <strong>IT Auditor (contract).</strong> In this role, you will review vendor contracts, SLAs, and other IT and cybersecurity contractual requirements to confirm compliance with contractual obligations. <strong>This role is hybrid in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate the design and implementation of vendor cybersecurity controls against contractual and industry standards.</li><li>Collect and analyze evidence such as security policies, system configurations, logs, and access records.</li><li>Conduct interviews with vendor personnel to assess security practices and governance.</li><li> Perform control testing and sampling to verify the effectiveness of technical and administrative safeguards.</li><li>Identify gaps, deficiencies, or non-compliance in vendor controls and assess associated risks.</li><li>Prepare audit reports summarizing findings, risks, and recommended corrective actions.</li><li>Track remediation efforts and validate closure of audit findings.</li><li>Coordinate with internal stakeholders to ensure vendor risks are communicated and addressed.</li></ul>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify an <strong>IT Project Manager (contract). </strong>As the project manager, your job is to plan, budget, oversee and document all aspects of the specific project you are working on. Project</p><p>Management Professional (PMP) certification is required. <strong>This role is on-site in Austin, Tx, you must already live in Austin. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinating duties and responsibilities with PEMS Sprint Teams and Provider Services.</li><li>Development, maintenance, and monitoring of integrated project timelines in coordination with PEMS project timelines.</li><li>Ensuring that the project plan maintains tasks, schedules, and status updates as well as disseminating information to team members.</li><li>Oversight and reporting of critical path dependencies between PEMS projects.</li><li>Communicating project status, issues, and risks to department management, vendors, Provider Services and PEMS sprint teams. Developing mitigation plans as necessary.</li><li>Communicating status of program initiatives to department management and other impacted stakeholders.</li><li>Planning and managing efficient project meetings and documenting key decisions.</li><li>Designing strategies to mitigate or avoid identified project risks and difficulties.</li></ul>
<p>Prepare, issue, and send invoices to customers</p><p>Record and apply payments accurately to customer accounts</p><p>Monitor accounts to identify overdue payments and follow up with customers</p><p>Reconcile customer accounts and resolve discrepancies</p><p>Maintain detailed and organized records of all accounts receivable transactions</p><p>Communicate with internal teams and customers to resolve billing or payment issues</p><p>Assist with month-end and year-end closing processes</p><p>Generate reports on accounts receivable activity, aging, and collections</p><p>Support audits by providing documentation as requested</p>
We are looking for a diligent and detail-oriented Project Assistant to support workplace surveys and data collection efforts for a leading client in Austin, Texas. This is a Contract position, ideal for someone who thrives on precision, punctuality, and the ability to follow structured guidelines. The role involves extensive observation and reporting to help assess workspace usage and technology needs.<br><br>Responsibilities:<br>• Conduct scheduled walkthroughs of assigned areas to observe and record workspace usage using a provided tablet.<br>• Follow detailed floor plans to ensure comprehensive coverage of all designated spaces.<br>• Collect data on desk usage, meeting room occupancy, and workspace personalization.<br>• Record observations about technology usage and work activities in various areas.<br>• Maintain strict adherence to the survey schedule, ensuring all data is collected at the designated times.<br>• Accurately document the number of people in meeting rooms and note any signs of overcrowding or underutilization.<br>• Report findings related to workspace conditions, such as signs of life on vacant desks or improperly utilized spaces.<br>• Collaborate with the team to ensure a smooth and efficient data collection process.<br>• Uphold high standards of accuracy and attention to detail throughout the project.<br>• Monitor and measure current occupancy levels to support the client’s workspace evaluation goals.
