We are looking for a detail-oriented Staff Accountant to join our team on a long-term contract basis in Austin, Texas. In this role, you will support the Controller in managing various accounting functions, with a primary focus on accounts payable. This position offers an excellent opportunity to contribute to the financial operations of a dynamic organization while developing your accounting expertise.<br><br>Responsibilities:<br>• Accurately code invoices to the general ledger and ensure proper approvals are obtained from business owners.<br>• Process expense reimbursements, ensuring compliance with company policies and procedures.<br>• Oversee the weekly accounts payable payment cycle, from recommended payments to issuing and mailing checks.<br>• Reconcile vendor statements and resolve discrepancies in a timely manner.<br>• Manage and maintain the accounts payable aging and assist with ad-hoc payment requests.<br>• Perform credit card statement reconciliations and ensure accurate posting to the general ledger.<br>• Assist with month-end close tasks, including preparing journal entries, reconciling GL accounts, and maintaining prepaid schedules.<br>• Support the development and enforcement of accounts payable policies and procedures.<br>• Generate client invoices in accordance with project management directives and contractual requirements.<br>• Assist with project and milestone setup in accounting software as needed.
We are looking for a dedicated Legal Secretary to join our team in Austin, Texas. In this long-term contract role, you will play a vital part in supporting legal professionals by managing essential administrative tasks, ensuring smooth daily operations, and maintaining accurate documentation. This position is ideal for someone with strong organizational skills and a keen eye for detail within a legal environment.<br><br>Responsibilities:<br>• Prepare and manage legal documents, including drafting, formatting, and organizing materials for court filings.<br>• Handle e-filing processes to ensure timely submission of documents to relevant courts.<br>• Maintain and update calendars for attorneys, including scheduling appointments, meetings, and deadlines.<br>• Perform dictation tasks and transcribe legal correspondence or reports accurately.<br>• Oversee document control and management systems to ensure efficient retrieval and storage of files.<br>• Coordinate daily operations to support attorneys and legal staff in their work.<br>• Utilize iManage to organize and maintain digital document repositories.<br>• Monitor and track deadlines to ensure compliance with legal requirements.<br>• Liaise with court officials and other parties regarding filings and case updates.<br>• Assist in maintaining an organized and efficient work environment for all legal team members.
We are seeking a friendly, organized, and bilingual detail oriented to temporarily join our team as a Workplace Coordinator. This role is essential in maintaining smooth front desk operations, supporting administrative functions, and ensuring clear communication in both English and Spanish. Serve as the first point of contact for visitors, clients, and employees Answer and route incoming calls professionally in both English and Spanish. Provide basic translation or interpretation support as needed Maintain a clean and welcoming reception area and meeting spaces Manage scheduling of meetings, appointments, and conference rooms Handle incoming and outgoing mail and deliveries
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to hire a <strong>Quality Assurance Engineer (contract-to-hire).</strong> Please note, that this is a <strong>hybrid role</strong> and <strong>requires 3 days onsite per week.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with product managers and engineers to define requirements and test plans</li><li>Design, write, and deploy manual and automated test cases for web and API applications</li><li>Conduct regular audits and inspections to identify improvement opportunities</li><li>Identify, document, and track software bugs, ensuring clear communication with developers</li><li>Analyze data from various sources to identify trends</li><li>Lead root cause analysis to implement corrective actions</li><li>Participate in code reviews and sprint planning</li><li>Define and improve QA processes, tools, and metrics for scalability</li></ul>
<p><strong>Robert Half</strong> is actively partnering with a nationally based client to identify a highly skilled<strong> IT Support Specialist (contract-to-hire) </strong>to provide advanced technical support across a multi-site operation<strong>. </strong>Please note, this position is<strong> onsite 5 days per week in Austin, Texas </strong>and may require travel to regional locations<strong>. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and prioritize technical support requests related to hardware, software, and network issues</li><li>Troubleshoot and resolve complex technical problems; escalate when necessary</li><li>Configure and maintain workstations, printers, and enterprise applications</li><li>Support network connectivity and assist with configuration tests</li><li>Utilize remote tools to diagnose and resolve issues for users across multiple locations</li><li>Deliver high-touch support to senior leadership, ensuring timely resolution of critical issues</li><li>Lead IT onboarding and offboarding processes, including account provisioning and equipment management</li><li>Manage inventory of IT assets and mobile devices, and coordinate with vendors for procurement and servicing</li><li>Create and maintain technical documentation and user guides</li><li>Conduct training sessions to support technology adoption and best practices</li><li>Research and recommend tools and systems to meet operational needs</li></ul>
We are looking for an experienced Senior Accountant to join our team on a contract basis in Austin, Texas. In this role, you will play a critical part in ensuring the accuracy and efficiency of our accounting operations while adhering to US standards. This is an excellent opportunity to contribute to process improvements and collaborate across departments in the food and food processing industry.<br><br>Responsibilities:<br>• Manage accounting period close processes, including preparing journal entries, reconciling accounts, conducting financial analyses, and maintaining compliance with internal controls.<br>• Collaborate with internal teams and external partners to ensure smooth financial operations and adherence to organizational goals.<br>• Provide guidance on accounts receivable and accounts payable coding, and recommend procedural improvements to enhance department efficiency.<br>• Oversee the company's fixed assets and lease processes, identifying and implementing improvements where necessary.<br>• Assist in preparing audit schedules and supporting external audit requirements.<br>• Contribute to the maintenance and improvement of internal controls, policies, and compliance procedures in line with SOX 404 standards.<br>• Recommend and implement process enhancements using structured problem-solving techniques and data-driven insights.<br>• Utilize company tools and systems to streamline accounting tasks and ensure accuracy.<br>• Drive automation initiatives to improve internal accounting processes and support other assigned duties.
<p>A leading healthcare organization is seeking an accomplished <strong>Director of Finance</strong> to support its <strong>Technology and Capital Projects division</strong> during an exciting expansion phase, including the <strong>planning and development of a new hospital facility</strong>.</p><p><br></p><p>This is a <strong>senior-level consulting engagement</strong> ideal for a strategic finance leader who excels in <strong>project finance, forecasting, and capital planning</strong> — and who can operate as a trusted partner to executives across Finance, IT, and Operations.</p><p>The role requires a blend of analytical rigor, strategic insight, and executive communication, with daily interaction at the C-suite and VP level.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the <strong>financial advisor and strategic partner</strong> to IT leadership, connecting organizational strategy to operational and financial execution.</li><li>Lead the development of <strong>long-range financial models</strong>, including technology investments, project timelines, and capital project forecasting for hospital expansion initiatives.</li><li>Drive <strong>budgeting, forecasting, and scenario modeling</strong> to inform executive decisions on resource allocation and project prioritization.</li><li>Translate complex project and technology data into clear financial narratives and recommendations for senior leadership.</li><li>Support <strong>strategic decision-making</strong> around capital structure, funding sources, and ROI for major technology and infrastructure projects.</li><li>Prepare and present financial reports, dashboards, and insights for executive and board-level discussions.</li><li>Collaborate cross-functionally with Finance, IT, Operations, and Strategy teams to ensure alignment between budgets, forecasts, and project execution.</li><li>Contribute to <strong>organizational change management</strong>, helping the team navigate growth and system transitions with clarity and control.</li><li>Provide mentorship and oversight to staff supporting financial planning and analysis activities.</li></ul><p><br></p>
• Perform daily reconciliation of product supplier invoices to the accounting system.<br>• Post customer deposits accurately and in a timely manner.<br>• Support payment journal entries and postings as needed (backup role).<br>• Maintain and organize Accounts Payable (A/P) and Accounts Receivable (A/R) files.<br>• Post sales invoices and ensure accuracy and timeliness.<br>• Assist with month-end reconciliation and reporting.<br>• Prepare timely and accurate financial reports assigned.<br>• Support Month-end, Quarter-end, and Year-end close processes.<br>• Assist with internal and external audits.<br>• Adhere to internal controls and accounting policies and procedures.<br>• Collaborate with the Customer Service team to process sales documents as needed.<br>• Provide general administrative and accounting support.<br>• Perform other duties as assigned.
<p><strong>Marketing Project Manager - 3 Month Contract, 40 hours a week HYBRID in Austin!</strong></p><p>Robert Half, Marketing & Creative is looking for a <strong>Marketing Project Manage</strong>r for a client in the Austin area. The <strong>Marketing Project Manager</strong> will be developing and overseeing all project documents, scopes, timelines, specifics, and internal meetings. </p><p><strong>Marketing Project Manager</strong> will be working across ecommerce, performance, product and social teams to gather requirements and loop in feedback. <strong>Marketing Project Manager</strong> will be working on print and digital projects like email, web, packaging, social, retail and print. </p><p><strong>Marketing Project Manager </strong>will be responsible for marketing campaigns, packaging development and product launches. </p><p><br></p>
<p>We are looking for a skilled and detail-oriented Field Marketing specialist to join our team in Austin, Texas. This long-term contract position involves planning and executing demand generation programs to drive sales pipeline growth and revenue for the Field Sales organization. The ideal candidate will possess a strong ability to manage marketing initiatives, track lead flow, and analyze metrics to measure program success.</p><p><br></p><p>The Field Marketing Specialist is responsible for planning, executing, and measuring demand generation marketing programs to grow the sales pipeline and revenue for the Field Sales organization. This role includes:</p><ul><li>Providing onsite execution support for marketing programs.</li><li>Tracking lead flow to ensure timely follow-up by Sales channels with event attendees and campaign responders.</li><li>Creating and managing program budgets.</li><li>Measuring ROI through metrics analysis and reporting.</li></ul><p>The ideal candidate has a proven track record in executing multi-faceted event programs, possesses excellent interpersonal skills, and understands the principles of sales, business, revenue, and pipeline management. Most importantly, they embody a <strong>Customer First Mindset</strong>.</p><p><br></p><p><strong>Core Responsibilities</strong></p><ul><li>Collaborate with campaign managers, sales teams, and operations to optimize demand generation efforts.</li><li>Execute marketing campaigns and events with precision and strategic alignment.</li><li>Analyze performance metrics to assess campaign effectiveness and ROI.</li><li>Ensure seamless coordination among internal and external stakeholders</li></ul>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to hire a <strong>User Experience Researcher (contract).</strong> Please note, that this is a <strong>hybrid role</strong> and will require 2+ days onsite per week. The ideal applicant will play a critical role in strategic research for user-generated digital content. This position will collaborate with designers to validate designs and informing designs through generative research.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Execute all user interviews, surveys, and usability testing</li><li>Conduct and manage generative research to evaluate user experience across multiple digital channels</li><li>Analyze qualitative and quantitative data, identify trends, and synthesize findings to provide actionable recommendations to design/product team</li><li>Partner directly with product managers, project managers, designers, business/data analysts, and other stakeholders to integrate user feedback into product development</li><li>Create user personas, journey maps, and other documentation to communicate findings</li></ul>
We are looking for a detail-oriented and experienced Senior Accountant to join our team in Taylor, Texas. This role is integral to ensuring accurate financial management and compliance within our organization. The ideal candidate will possess a strong background in accounting practices, particularly in the construction industry, and demonstrate exceptional analytical and organizational skills.<br><br>Responsibilities:<br>• Lead the preparation and analysis of budgets to ensure effective financial planning.<br>• Monitor and track costs to maintain accurate records and identify potential savings.<br>• Generate comprehensive financial reports to support business decisions and compliance.<br>• Process invoices and manage accounts payable with precision and timeliness.<br>• Oversee contract administration to ensure adherence to terms and financial obligations.<br>• Collaborate with relevant departments to ensure compliance with financial regulations.<br>• Conduct in-depth cost analysis to identify trends and opportunities for improvement.<br>• Develop accurate financial forecasts to guide strategic decisions.<br>• Execute month-end close processes, including general ledger maintenance and journal entries.<br>• Perform account and bank reconciliations to ensure financial accuracy.
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify an SEO Specialist<strong> (contract).</strong> In this role, you’ll manage all search-related initiatives that drive qualified traffic, improve conversion rates, and increase lead and meeting volume. <strong>This role is a hybrid in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and implement a holistic SEO strategy aimed at increasing website traffic and driving lead generation across key digital channels.</li><li>Partner with the content team to ensure all web pages, blog posts, and landing pages are aligned with search intent and optimized for organic performance.</li><li>Optimize on-page SEO elements including page copy, metadata, internal linking structures, and schema markup to improve visibility and relevance in search results.</li><li>Conduct in-depth keyword research, competitive benchmarking, and content gap analysis to identify high-impact opportunities and inform content planning.</li><li>Monitor and enhance technical SEO performance, including Core Web Vitals, crawlability, indexing, and redirect management, in collaboration with the web development team.</li><li>Lead link-building initiatives and authority-building efforts to strengthen domain reputation and improve search engine rankings.</li></ul>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to hire a <strong>Graphic Designer (contract-to-hire).</strong> Please note, that this is a <strong>hybrid role</strong> and <strong>requires 2-3 days onsite per week. </strong>Applicants are required to provide a digital portfolio for consideration.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conceptualize and design digital and print assets for social media, brochures, email, signage, and presentations</li><li>Collaborate with creative and marketing leadership to ensure visual consistency and alignment with brand identity</li><li>Support the evolution of brand guidelines and visual expression</li><li>Participate in brainstorming sessions and contribute innovative ideas to enhance visual storytelling</li><li>Juggle multiple projects simultaneously while meeting ever-changing deadlines and maintaining attention to detail</li></ul>
<p>We are looking for a highly organized and proactive Executive Assistant to join our team on a contract basis in Austin, Texas. This role involves providing comprehensive administrative support to ensure the efficient operation of daily activities. The ideal candidate will excel at multitasking, managing priorities, and maintaining confidentiality while handling diverse responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and manage calendars, ensuring all deadlines and appointments are met with timely reminders.</p><p>• Arrange travel plans, including booking flights, accommodations, and transportation as needed.</p><p>• Prepare and proofread documents, presentations, and reports to ensure accuracy and professionalism.</p><p>• Organize and maintain records, tracking deadlines and reminders to support efficient operations.</p><p>• Assist with financial tasks such as processing invoices, managing payroll, and handling expense reports.</p><p>• Plan and coordinate meetings or conferences, including scheduling, preparing materials, and arranging catering or video conferencing.</p><p>• Stock office supplies and maintain kitchen inventory.</p><p>• Manage personal appointments and tasks, including medical visits and other administrative needs.</p><p>• Collaborate with team members to support office organization and improve overall efficiency.</p>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to hire an <strong>IT Project Manager (contract).</strong> Please note, that this is a <strong>hybrid role</strong> and <strong>requires 3 days onsite per week.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage complex technical projects end-to-end, prioritizing tasks to maximize impact and achieve business objectives</li><li>Partner with cross-functional teams to develop detailed project plans, define project scope, goals, budget, and deliverables</li><li>Develop project schedules and partner with multi-disciplinary teams to allocate appropriate resources and identify redundancies </li><li>Document and coordinate project tasks to ensure projects remain within scope, timeline, and budget</li><li>Facilitate discovery sessions and Agile ceremonies such as stand-ups, sprint planning, and retrospectives</li><li>Develop and manage risk mitigation strategies </li><li>Identify and escalate risks to prevent scope creep or other issues</li><li>Partner with leadership to ensure the quality of deliverables</li><li>Prepare, track, and document weekly project reports, leveraging KPIs and impact metrics to demonstrate project ROI</li></ul>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a DevOps II Engineer<strong> (contract).</strong> In this role, you will design, implement, and maintain our infrastructure and deployment pipelines. Collaborate closely with development, operations, and security teams, you will ensure seamless integration and delivery of our applications. <strong>This role is hybrid in Austin, Tx. You must already live in Austin.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with software engineers and cross-functional project teams to design, build, and maintain scalable software delivery pipelines and infrastructure using tools such as Ansible, Chef, Azure DevOps, and Docker.</li><li>Automate build, deployment, and testing processes by applying modern CI/CD methodologies to streamline development workflows.</li><li>Monitor application performance, troubleshoot issues, and work closely with lead engineers to implement optimizations and resolve incidents.</li><li>Document system architecture and DevOps workflows and contribute technical insights to user guide development and documentation efforts.</li><li>Support system automation efforts, including installation processes and post-deployment troubleshooting for customer-reported issues.</li><li>Actively participate in daily scrum meetings, providing clear updates on progress and blockers to ensure team alignment.</li><li>Investigate and resolve automation-related bugs reported by customers, delivering timely and effective solutions.</li><li>Stay current with emerging technologies and industry trends, recommending improvements to enhance system efficiency and reliability.</li><li>Participate in code reviews to ensure solutions adhere to industry best practices and maintain high standards of quality.</li><li>Collaborate across engineering, QA, and product teams to drive automation initiatives and provide consistent progress updates.</li></ul>
We are looking for an experienced Paralegal to join our team on a long-term contract basis. Based in Austin, Texas, this role offers an exciting opportunity to work in civil litigation, trial preparation, and discovery processes. The ideal candidate will bring strong organizational skills and a keen attention to detail to support a dynamic legal team.<br><br>Responsibilities:<br>• Conduct thorough legal research using tools such as Westlaw to support litigation and appellate cases.<br>• Assist with discovery processes, including document review and preparation.<br>• Draft, proofread, and redline legal briefs, motions, and other court documents.<br>• Perform cite checking to ensure accuracy and compliance with legal standards.<br>• Manage case files and maintain organization using case management software.<br>• Coordinate trial preparation tasks, including assembling exhibits and preparing case summaries.<br>• Support attorneys in drafting and editing legal documents for civil litigation.<br>• Collaborate with team members to ensure deadlines are met and all documentation is complete.<br>• Review and finalize legal briefs for submission to courts.<br>• Provide administrative support to ensure the smooth operation of litigation processes.
We are looking for a detail-oriented Clerk to join our team in New Braunfels, Texas. In this long-term contract position, you will play a vital role in ensuring the smooth coordination of shipments, inventory tracking, and documentation processes. The ideal candidate will thrive in a fast-paced environment and demonstrate strong organizational skills.<br><br>Responsibilities:<br>• Coordinate shipment processes, including arranging transportation via flatbed trucks and other vehicles.<br>• Print and log orders accurately in designated logbooks for tracking purposes.<br>• Prepare and attach appropriate labels for outbound shipments, ensuring compliance with company standards.<br>• Conduct inventory checks to verify counts and ensure all shipments are accounted for.<br>• Review outbound shipments to confirm completion and readiness for delivery.<br>• Communicate any inventory shortages or transfer needs with relevant departments.<br>• Manage and organize photographic documentation by downloading, sorting, and categorizing images for efficient retrieval.<br>• Monitor scheduled orders to ensure deadlines are consistently met.<br>• Log driver information for inbound returns to maintain accurate records.
<p>We are looking for a skilled Data Analyst to join our team in Austin, Texas, on a contract basis. In this role, you will play a vital part in managing and maintaining the integrity of donor, endowment, and financial data within our healthcare organization. </p><p><br></p><p>Responsibilities:</p><p>• Perform high-volume data entry tasks, ensuring all donor, endowment, and financial records are accurate and consistent.</p><p>• Conduct thorough quality assurance checks to identify and resolve discrepancies in data, safeguarding database reliability.</p><p>• Oversee the monitoring and validation of endowments and allocations to ensure compliance with donor and institutional guidelines.</p><p>• Generate and maintain audit reports, data quality metrics, and validation tools to enhance transparency and accuracy in reporting.</p><p>• Collaborate closely with development and donor relations teams to update, reconcile, and verify records in a timely manner.</p><p>• Assist in creating and refining workflows that optimize the accuracy and efficiency of donation and endowment tracking processes.</p>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to hire a <strong>Communications Specialist (contract).</strong> Please note, that this is a <strong>hybrid role</strong> and <strong>requires 2 days onsite per week. </strong>Please note, applicants will be required to provide a portfolio of work for consideration.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Strategize, draft, edit, and execute content for digital and print media, including social, web, blogs, press releases, newsletters, email, internal memos and more</li><li>Partner with leadership to ensure consistency with brand and tone</li><li>Establish KPIs to measure the impact of written content and develop optimization plans for increased user engagement</li><li>Own communications schedules and channels</li><li>Manage multiple priorities and simultaneous deadlines</li><li>Facilitate meetings with cross-functional teams regarding design and content for various campaigns</li></ul>
We are looking for an Operations Specialist to join our team on a contract basis in Austin, Texas. This role offers a blend of on-site and remote work, providing an opportunity to support critical manufacturing operations. The ideal candidate will excel in supplier coordination, process optimization, and data accuracy, ensuring smooth operations and effective collaboration.<br><br>Responsibilities:<br>• Coordinate with suppliers to ensure timely delivery of materials and services.<br>• Resolve sourcing issues by identifying solutions and maintaining strong supplier relationships.<br>• Negotiate agreements with suppliers to achieve favorable terms and cost efficiencies.<br>• Maintain accurate records and data to support operational decision-making.<br>• Streamline processes to enhance efficiency and reduce potential disruptions.<br>• Address discrepancies in orders, invoices, or deliveries to ensure seamless operations.<br>• Collaborate with internal teams to align procurement strategies with organizational goals.<br>• Monitor compliance with company policies and industry regulations.<br>• Utilize ERP and CRM systems to manage supplier information and operational workflows.<br>• Prepare reports and audits to identify opportunities for improvement within the supply chain.
What You’ll Do<br>Sales Execution<br>● Own the full sales cycle—from prospecting and outreach to demos,<br>proposals, and closing.<br>● Target physical therapy clinics, healthcare providers, employers, and<br>wellness platforms.<br>● Deliver tailored product presentations and demos that speak to buyer<br>needs.<br>● Manage pipeline and deal stages using tools like Asana, HubSpot or<br>Salesforce.<br>● Meet and exceed monthly and quarterly sales targets with a<br>performance-driven mindset.<br>Lead Generation & Outreach<br>● Build and maintain a healthy pipeline through outbound prospecting and<br>inbound follow-up.<br>● Leverage marketing resources and campaigns to drive engagement and<br>conversions.<br>● Represent PTX Therapy at virtual and in-person events, demos, and<br>industry conversations.<br>Customer Engagement & Handoff<br>● Coordinate smooth transitions from sale to onboarding/support teams.<br>● Capture customer feedback and help inform product improvements and<br>sales collateral.<br>● Build long-term relationships that can lead to renewals, referrals, and<br>upsell opportunities.<br>What We’re Looking For<br>Required Qualifications<br>● 2–5 years of successful B2B sales experience—preferably in SaaS,<br>healthcare, or digital health.<br>● Track record of exceeding quota and driving growth in a fast-paced<br>environment.<br>● Strong communication, demo, and closing skills.<br>● Comfortable with CRM tools (e.g., HubSpot, Salesforce, Asana) and sales<br>engagement platforms.<br>● Self-starter with the ability to work independently and manage time<br>effectively.<br>Preferred Qualifications<br>● Experience selling into physical therapy, chiropractic, wellness, or<br>employer health markets.<br>● Understanding of healthcare SaaS, MSK (musculoskeletal) solutions, or<br>digital therapeutics
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to hire a <strong>Network Engineer (contract).</strong> Please note, that this is a <strong>hybrid role</strong> and will require 3+ days onsite per week.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Implement and maintain network infrastructure to deliver availability, scalability and security</li><li>Build and utilize advanced tools like Prometheus and Grafana to enhance observability, monitor network health, and ensure performance</li><li>Manage and optimize complex routing protocols</li><li>Configure and manage firewalls similar to Juniper or Palo Alto, to enforce security policies</li><li>Maintain and write automation scrips using Python, Bash, or Ansible</li><li>Track network incidents with precision</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this role, you will provide advanced technical support for a variety of systems and devices, ensuring seamless operations and top-tier customer service. This position requires strong troubleshooting abilities, technical expertise, and a commitment to maintaining system security and compliance.<br><br>Responsibilities:<br>• Serve as the second-level escalation point for incidents and service requests unresolved by Level 1 support.<br>• Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, printers, and enterprise applications.<br>• Manage and support Microsoft Office 365 services, including user accounts, Exchange Online, Teams, and SharePoint.<br>• Perform software installations, updates, and patch management to uphold compliance and security standards.<br>• Provide support for Citrix environments, ensuring reliable connections and optimal system performance.<br>• Collaborate with infrastructure and application teams to address and resolve high-impact technical issues.<br>• Develop and maintain technical documentation, including knowledge base articles, to streamline processes and knowledge sharing.<br>• Assist with system rollouts, updates, and IT projects to support organizational objectives.<br>• Follow established guidelines for incident, problem, and change management to ensure consistency and reliability.<br>• Deliver exceptional customer service by maintaining timely communication and follow-up on all assigned tasks.
