<p>Our client, a well-established commercial real estate firm, is seeking a detail-oriented and service-driven Property Administrator to support day-to-day property operations. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys working with tenants and vendors, and brings strong administrative and financial support skills to a property management team. The ideal candidate is highly organized, communicative, and comfortable handling operational coordination to ensure seamless property operations and a positive tenant experience.</p><p><br></p><p>Responsibilities</p><ul><li>Serve as a primary point of contact for tenant and client inquiries, responding promptly and professionally within established service standards</li><li>Process accounts payable, including invoice coding, approvals, and timely payments to avoid late fees or service interruptions</li><li>Manage rent statements, late fees, and additional billings in accordance with lease terms</li><li>Partner with the Property Manager to track collections and support timely payment resolution</li><li>Assist with preparation and review of property budgets, financial statements, variance reports, and reforecasts</li><li>Maintain and track vendor and tenant insurance certificates to ensure compliance with property requirements</li><li>Coordinate and support tenant/client appreciation events within the approved annual budget</li><li>Conduct monthly property and tenant space inspections, document findings, and coordinate follow-up actions</li><li>Support maintenance and facilities teams to ensure service standards and operational needs are met</li><li>Utilize property management systems and tools to track workflows, documentation, and action items</li></ul><p><br></p>
<p><strong>About the Company</strong></p><p> Our client is a well-established commercial property management company overseeing a diverse portfolio of office and mixed-use properties. They are known for their collaborative team environment, strong operational standards, and commitment to delivering excellent service to tenants and ownership groups.</p><p><strong>Position Overview</strong></p><p> The Property Coordinator will support day-to-day property operations and serve as a key administrative and client-facing resource for the property management team. This role is ideal for a detail-oriented professional with strong organizational skills who enjoys working in a fast-paced commercial real estate environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide administrative support to Property Managers across multiple commercial properties</li><li>Serve as a point of contact for tenants, vendors, and internal stakeholders</li><li>Coordinate work orders, maintenance requests, and vendor scheduling</li><li>Assist with accounts payable and receivable, including invoice processing and coding</li><li>Maintain property files, tenant records, and lease documentation</li><li>Support budget tracking, expense reporting, and financial reconciliation</li><li>Assist with property inspections and follow up on corrective actions</li><li>Prepare correspondence, reports, and operational summaries as needed</li><li>Ensure compliance with company policies and property management procedures</li></ul><p><br></p>
<p>Our client, a well-established residential property management company in La Jolla, California, is seeking an experienced Residential Property Manager to join their growing team. This opportunity offers the chance to oversee a diverse portfolio of multi-family residential properties while driving operational excellence and tenant satisfaction. The ideal candidate is a hands-on leader with strong financial acumen, excellent communication skills, and a passion for high-quality property management.</p><p>Key Responsibilities</p><ul><li>Manage the day-to-day operations of a portfolio of multi-family residential units across multiple sites.</li><li>Build and maintain positive relationships with tenants, vendors, and ownership groups, addressing concerns and resolving issues in a timely and professional manner.</li><li>Oversee financial operations, including invoice review, cash flow management, budget tracking, and proposal preparation.</li><li>Conduct regular site inspections to ensure properties are well-maintained, safe, and compliant with company standards and regulations.</li><li>Supervise and support a small team of property management staff, providing leadership, guidance, and performance oversight.</li><li>Utilize property management software such as AppFolio and Yardi to manage operations, maintain accurate records, and generate reports.</li><li>Perform administrative duties a few days per week, including report preparation, correspondence, and documentation.</li><li>Collaborate with internal teams to support the onboarding of new properties into the portfolio.</li><li>Ensure compliance with all applicable housing regulations, including HUD policies and local/state requirements.</li><li>Monitor property performance and implement strategies to optimize operations, occupancy, and tenant satisfaction.</li></ul><p><br></p>
<p>Our client, a well-established property management company, is seeking a skilled Residential Property Manager to oversee the daily operations and long-term success of their residential portfolio. This is an excellent opportunity for an organized, detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service to residents and property owners.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage all aspects of residential property operations, including leasing, rent collection, maintenance coordination, and resident relations.</li><li>Serve as the main point of contact for tenants, ensuring outstanding customer service and prompt resolution of issues.</li><li>Coordinate property inspections, routine maintenance, and repairs to ensure properties remain in optimal condition.</li><li>Oversee marketing and advertising for available units to maintain high occupancy rates.</li><li>Prepare and manage budgets, monitor financial performance, and provide regular reports to ownership or senior management.</li><li>Ensure compliance with all local, state, and federal property regulations, as well as company policies.</li><li>Supervise and support on-site staff, vendors, and contractors.</li><li>Address tenant inquiries, concerns, and complaints efficiently and professionally.</li></ul><p><br></p>
<p><strong>Overview</strong></p><p> Robert Half is partnering with a well-established property management company to identify an experienced Residential Property Manager to oversee day-to-day operations of a residential portfolio. This role is ideal for a proactive, detail-oriented professional who excels in tenant relations, property operations, and financial oversight.</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage daily operations of assigned residential properties, ensuring compliance with company standards and local regulations</li><li>Serve as the primary point of contact for residents, addressing inquiries, concerns, and service requests in a timely and professional manner</li><li>Oversee leasing activity, including marketing vacancies, conducting property tours, reviewing applications, and executing lease agreements</li><li>Coordinate maintenance and repair activities with vendors and internal teams, including preventative maintenance and emergency response</li><li>Conduct regular property inspections to ensure safety, cleanliness, and overall property condition</li><li>Manage budgets, rent collection, accounts payable/receivable, and expense tracking</li><li>Prepare financial reports, variance analyses, and operational updates for ownership and leadership</li><li>Enforce lease terms and community policies, including handling notices, renewals, and move-in/move-out processes</li><li>Maintain accurate records within property management software and CRM systems</li></ul><p><br></p>
<p>At Robert Half, we connect skilled professionals with organizations that depend on attentive and efficient personnel to keep their property operations running smoothly. Our client is seeking a Property Coordinator responsible for supporting property management activities and ensuring high levels of service for tenants and stakeholders.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist with day-to-day property management operations</li><li>Act as a point of contact for tenants, vendors, and service providers</li><li>Schedule and coordinate maintenance, repairs, and inspections</li><li>Prepare and maintain documents, reports, and lease files</li><li>Track and resolve tenant requests and issues in a timely manner</li><li>Support property managers with budgeting, invoices, and recordkeeping</li><li>Help with compliance and regulatory documentation as needed</li><li>Maintain organized electronic and physical filing systems</li></ul><p><br></p>
<p>Our client, a reputable property management firm in San Diego, CA is seeking an accomplished Executive Assistant to provide high-level support to their leadership team. This individual will play a pivotal role in streamlining operations, facilitating communication, and enhancing organizational efficiency across multiple properties.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage executive calendars, schedule meetings, and coordinate travel logistics for property visits, board meetings, and industry events.</li><li>Prepare, review, and distribute correspondence, presentations, financial reports, and operational updates for internal and external stakeholders.</li><li>Serve as a liaison between executives, property staff, tenants, vendors, and regulatory agencies.</li><li>Support leasing, compliance, and contract management processes, including tracking deadlines and maintaining documentation.</li><li>Assist in organizing tenant communications, property inspections, and onboarding of new vendors.</li><li>Handle confidential information and sensitive business matters with professionalism and discretion.</li><li>Contribute to process improvements by leveraging digital platforms, workflow automation, and new technologies commonly used in property management.</li><li>Help plan and coordinate special events, board meetings, and property-related milestones.</li></ul><p><br></p>
We are looking for an experienced Property Accountant to join our team in Poway, California. This is a contract position with the potential for a permanent role, offering a dynamic opportunity for individuals with a background in real estate or property management accounting. The role requires strong organizational skills, attention to detail, and a proactive approach to problem-solving and communication.<br><br>Responsibilities:<br>• Manage tenant account ledgers, including reviewing and adjusting deposits, late fees, monthly fees, prepayments, and security deposits.<br>• Oversee accounts receivable, accounts payable, general ledger, and cash management processes.<br>• Prepare journal entries to support month-end, quarter-end, and year-end closings.<br>• Calculate and record accruals for mortgages, taxes, and insurance through journal entries.<br>• Reconcile all balance sheet accounts and ensure accurate financial reporting.<br>• Analyze revenue and expense accounts to support budgeting and financial planning.<br>• Collaborate with off-site property managers and vendors to ensure smooth financial operations.<br>• Assist in the preparation of financial statements and reports.<br>• Maintain compliance with accounting standards and practices.<br>• Provide support for audits and special financial projects as needed.
<p>Our client in the property management sector is seeking a highly skilled Senior Accountant to join their growing team. This is an excellent opportunity for an accounting professional with strong analytical abilities and property management experience who wants to make an impact in a dynamic organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead monthly, quarterly, and annual close processes for multiple properties</li><li>Analyze and reconcile account balances, including general ledger, bank accounts, and sub-ledgers</li><li>Oversee preparation of financial statements and support regulatory compliance</li><li>Collaborate with property managers, operations, and finance team to review budgets, forecasts, and expense reports</li><li>Manage accounts payable and receivable functions, ensuring timely and accurate processing</li><li>Assist with audit preparation and respond to auditor inquiries</li><li>Identify opportunities for process improvement and efficiency leveraging technology solutions in property accounting</li></ul><p><br></p>
<p>Our client, a leading property management organization, is seeking a detail-oriented and resourceful Human Resources Coordinator to join their team. This is an excellent opportunity to support HR functioning within a dynamic and growing real estate environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist with recruitment processes, including posting job openings, screening resumes, coordinating interviews, and onboarding new hires.</li><li>Maintain employee records and ensure documentation is up-to-date and compliant with company policies.</li><li>Support benefits administration, including enrollments, changes, and communicating with providers.</li><li>Coordinate HR-related training, workshops, and compliance initiatives across the company’s property portfolio.</li><li>Respond to employee inquiries on policies, procedures, and HR programs with professionalism and confidentiality.</li><li>Track key HR metrics such as attendance, turnover, and performance reviews.</li><li>Assist with payroll processing and timekeeping support as needed.</li><li>Support HR Manager and broader team with projects and administrative tasks.</li></ul><p><br></p>
<p>At Robert Half, we connect skilled professionals with organizations committed to excellence and growth. Our client in the property management sector is seeking a Customer Service Agent to serve as a crucial liaison between tenants, property managers, and vendors. This role offers the opportunity to make a meaningful impact by delivering exemplary customer support in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide prompt and courteous responses to tenant inquiries, service requests, and general questions</li><li>Assist with coordinating maintenance, repairs, and property services</li><li>Document all customer interactions and maintain accurate resident records</li><li>Support property managers by handling phone calls, emails, and walk-ins professionally</li><li>Resolve escalated issues quickly, maintaining positive relationships with tenants and stakeholders</li><li>Collaborate with vendors and contractors to ensure timely service delivery</li><li>Help with administrative tasks such as preparing notices, updating databases, and scheduling appointments</li><li>Uphold confidentiality and demonstrate a commitment to quality service</li></ul><p><br></p>
<p>Our client in the property management industry is seeking an experienced Account Specialist to join their finance team. This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced, collaborative environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage day-to-day property accounting operations, including processing accounts payable and receivable transactions</li><li>Reconcile bank statements, general ledgers, and property accounts</li><li>Assist in the preparation of financial statements and monthly reports for multiple properties</li><li>Collaborate with property managers and cross-functional teams to resolve discrepancies and support budgeting activities</li><li>Ensure compliance with company policies and regulatory requirements</li><li>Participate in process improvements to enhance accounting accuracy and efficiency</li></ul><p><br></p>
<p>Our client in the property management sector is seeking a motivated and detail-oriented Junior Accountant to join their finance team. This is an ideal role for someone early in their accounting career who wants to learn and grow within a fast-paced, supportive environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support daily accounting operations including accounts payable and receivable</li><li>Assist in bank and account reconciliations for multiple properties</li><li>Prepare and enter journal entries and help with month-end closing activities</li><li>Maintain accurate financial records and assist with reporting</li><li>Collaborate with property managers to resolve discrepancies and ensure compliance</li><li>Support audits and assist with documentation for external reviewers</li></ul><p><br></p>
<p>A well-established real estate investment and property management firm in Carlsbad is seeking a highly organized and professional <strong>Executive Assistant</strong> to support senior leadership. This role is ideal for an experienced executive assistant who understands the fast pace of real estate operations and can manage complex calendars, sensitive communications, and high-level administrative workflows. You will serve as a trusted partner to executives, helping streamline daily operations and ensure leadership remains focused on strategic priorities.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide direct executive-level administrative support, including calendar and meeting management</li><li>Coordinate travel, itineraries, and logistics for executives and leadership meetings</li><li>Prepare correspondence, reports, contracts, and presentation materials</li><li>Serve as a liaison between executives, investors, tenants, and external partners</li><li>Track action items, deadlines, and deliverables across multiple projects</li><li>Maintain confidential files, financial documents, and real estate records</li><li>Support board meetings, investor meetings, and property-related initiatives</li><li>Assist with special projects and operational tasks as needed</li></ul>
<p>Our client, a leading property management company, is seeking a detail-oriented HR Assistant to join their dynamic team. This role offers the opportunity to support a fast-paced Human Resources department and ensure efficient daily operations within a collaborative setting.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist with recruitment activities such as job postings, screening resumes, scheduling interviews, and onboarding new hires.</li><li>Maintain and update employee records, ensuring accuracy and confidentiality.</li><li>Support benefits administration, including enrollments, changes, and responding to employee questions.</li><li>Prepare HR documents, reports, and correspondence as needed.</li><li>Help coordinate training sessions and compliance initiatives across locations.</li><li>Respond to employee inquiries regarding HR policies, procedures, and programs.</li><li>Provide administrative support for payroll and timekeeping processes as assigned.</li><li>Contribute to special HR projects and support the HR Manager and broader team.</li></ul><p><br></p>
<p>Our client, a well-established leader in the property management sector, is seeking a detail-oriented Staff Accountant to join their dynamic finance team. This is a great opportunity to bring your accounting expertise to a company dedicated to excellence in property operations and client service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare and maintain general ledger entries, account reconciliations, and supporting schedules</li><li>Process accounts payable and receivable; handle billing and rent collections</li><li>Assist with monthly, quarterly, and year-end closing procedures</li><li>Prepare, review, and analyze financial statements and reports for multiple properties</li><li>Support budgeting, forecasting, and variance analysis activities</li><li>Ensure compliance with accounting policies, procedures, and internal controls</li><li>Work closely with property managers and operations staff to resolve financial discrepancies</li><li>Assist with annual audits and provide necessary documentation to external auditors</li></ul><p><br></p>
<p>This is a true <strong>full ownership</strong> bookkeeping role. Our client, a privately held real estate and investment business in Bonsall, is seeking an experienced <strong>Full Charge Bookkeeper</strong> to oversee all day-to-day accounting activities across multiple entities. This position is for a professional who enjoys autonomy, responsibility, and being the trusted financial backbone of an organization.</p><p><br></p><p><strong>What You’ll Own</strong></p><ul><li>Full-cycle bookkeeping including AP, AR, and general ledger</li><li>Bank, credit card, and escrow account reconciliations</li><li>Preparation of monthly financial statements and reports</li><li>Tracking rental income, expenses, and intercompany transactions</li><li>Managing accruals, prepaids, and adjusting journal entries</li><li>Supporting payroll coordination and expense allocations</li><li>Preparing documentation for year-end close and CPA review</li><li>Maintaining organized, audit-ready financial records</li></ul>
<p>The Client Service Specialist supports HOA Property Management clients by delivering high-quality banking and payment-related service. This role is critical to client satisfaction and retention, providing front-line support for account inquiries, transactions, research, and basic technical assistance within a fast-paced, deadline-driven environment.</p><p>Key Responsibilities</p><ul><li>Provide front-line client support via inbound phone calls</li><li>Assist HOA Property Management clients with payment and depository research, statements, and account inquiries</li><li>Process monetary transactions and account maintenance accurately and timely</li><li>Provide website navigation assistance and low-level technical support for proprietary HOA platforms</li><li>Resolve client disputes using sound judgment and knowledge of banking policies</li><li>Meet established service level agreements (SLAs) and manage time-sensitive requests, including fraud intake</li><li>Maintain strong knowledge of banking products, services, and internal procedures</li><li>Communicate clearly and professionally with clients and internal teams</li><li>Follow all applicable policies, procedures, and regulatory requirements</li></ul><p><br></p>
<p>We are looking for a meticulous Senior Property Accountant to oversee the financial management of industrial real estate portfolios. This role requires a strong grasp of property-level accounting, advanced analytical skills, and the ability to work seamlessly with accounting software. The ideal candidate will thrive in a collaborative environment while ensuring accuracy and compliance in financial reporting.</p><p><br></p><p>Responsibilities:</p><p>• Prepare accurate monthly, quarterly, and annual financial statements for assigned properties.</p><p>• Manage accounts payable and receivable processes, including tenant billing, rent posting, and vendor payments.</p><p>• Perform general ledger entries, bank reconciliations, and balance sheet reconciliations.</p><p>• Analyze operating expenses, common area maintenance charges, and year-end reconciliations.</p><p>• Process journal entries and make necessary adjustments to ensure accuracy.</p><p>• Collaborate with property managers to provide timely financial insights and address discrepancies.</p><p>• Conduct variance analyses and prepare detailed monthly reporting packages.</p><p>• Assist with audit preparations by providing documentation, schedules, and responses to inquiries.</p><p>• Maintain compliance with industry standards for cash-based real estate accounting.</p><p>• Support system updates and contribute to improvements in accounting processes.</p>
Job Description: Coffey Engineering is seeking a detail-oriented and experienced Accounting Manager/Bookkeeper to join our team. The ideal candidate will have a four-year degree in accounting, as well as a strong background in accounting and finance, be fluent in QuickBooks, and have familiarity with payroll processing. This role will be responsible for a wide range of accounting and administrative duties, with significant emphasis on billing (professional services invoices following contract guidelines and client requirements). <br>Responsibilities:<br>• Billing: Create approximately 150 – 160 customized invoices per month. Experience in high volume billing for professional services utilizing contracts, timesheets, QuickBooks functions would be huge plus. <br>• Payroll: Review timesheets and process payroll for employees, payroll taxes, Simple IRA contributions, and handle quarterly and year-end payroll reporting. <br>• Accounts Payable (AP) and Accounts Receivable (AR): Pay bills, review AR aging and handle collections calls and emails. <br>• Financials & Reconciliations: Prepare financial statements and perform monthly bank & credit card reconciliations and maintain accurate financial records.<br>• Year-End Tax Package: Compile and prepare year-end tax packages for submission to CPA. Responsible for all tax payments as directed by CPA. <br>• HR & Benefits: Administer employee benefits including company medical insurance plans and SIMPLE IRA plans.<br>• Insurance: Oversee insurance policies including Errors & Omissions (E& O), Auto, Workers' Compensation, General Liability, and Property insurance. Prepare annual renewal applications and handle payments. <br>• Office Management: Ensure the smooth operation of office supplies and administrative functions.<br><br>Qualifications:<br>• Bachelor's degree in Accounting<br>• Proven experience working with QuickBooks<br>• Familiarity with payroll processing <br>• Experience in high volume billing for professional services and possibly engineering <br>• Experience with timesheets and resulting customized invoicing<br>• Excellent organizational and time management skills<br>• Strong attention to detail and accuracy<br>• Ability to handle multiple tasks and meet deadlines<br>• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Access)<br>Benefits:<br>• Competitive salary<br>• Medical insurance - company paid for employee<br>• Company-Sponsored Simple IRA retirement plan with up to 3% matching<br>• Professional development opportunities<br>• 8 paid holidays throughout the year<br>• 2 weeks of time-accrued paid vacation per year for the first 5 years of employment (with additional accrual after 5 years)<br>• 5 days of time-accrued sick time per year (non-vesting)<br>• Mileage reimbursement for non-commuting miles
We are looking for an experienced Accountant to join our team on a contract basis in Temecula, California. This role involves supporting various accounting functions within the construction industry, requiring a keen attention to detail and familiarity with Sage 300 software. The position offers an opportunity to contribute to essential financial operations while ensuring compliance with industry standards.<br><br>Responsibilities:<br>• Perform bank reconciliations to ensure accurate financial records.<br>• Post deposits and manage journal entries with precision and timeliness.<br>• Process invoices, issue checks, and handle accounts payable tasks.<br>• Assist with property tax payments and tenant billing management.<br>• Support the filing of Form 3522 and ensure timely submissions.<br>• Reconcile financial statements and provide light reporting as needed.<br>• Maintain organized records for accounts payable and related documents.<br>• Provide administrative assistance for project management activities.<br>• Monitor promissory notes and entity agreements to ensure compliance.<br>• Utilize Sage 300 software for construction accounting tasks and reporting.
<p>A real estate and asset management firm in Carlsbad is seeking a <strong>Junior Financial Analyst</strong> to support performance analysis, forecasting, and strategic planning efforts. This role is well-suited for an early-career professional who enjoys working with financial models and business data while collaborating closely with senior leadership.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Build and maintain financial models and projections</li><li>Analyze property performance and investment metrics</li><li>Support budgeting and cash flow forecasting</li><li>Prepare management reports and presentations</li><li>Assist with market and trend analysis</li><li>Collaborate with accounting on financial accuracy</li><li>Support decision-making with data-driven insights</li></ul>
<p>Our client—a leading innovator in San Diego’s biotechnology sector—is seeking an accomplished, proactive, and highly detail-oriented Senior Executive Assistant to support their executive leadership (C-suite and senior management team). This vital role will drive executive productivity, ensure efficient operations, and facilitate effective communication within a fast-paced, research-driven environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide advanced administrative support to top executives, including extensive calendar management, international travel coordination, meeting logistics, and the preparation of confidential correspondence.</li><li>Prepare and manage board materials, high-level presentations, investor communications, and scientific documentation.</li><li>Act as a key liaison between executives and internal teams, external partners, board members, and regulatory agencies to ensure clarity, timeliness, and alignment.</li><li>Organize and execute complex events such as board meetings, investor presentations, and industry conferences, overseeing all logistics and materials.</li><li>Maintain strict confidentiality with sensitive information, including business strategies, intellectual property, financial, and personnel files.</li><li>Support the onboarding of scientific and administrative staff at the executive level, ensuring seamless integration into ongoing projects.</li><li>Contribute to operational excellence by recommending and implementing process improvements, digital tools, and workflow automation methods.</li><li>Manage multiple cross-functional projects and initiatives, balancing shifting priorities with resourcefulness and professionalism.</li></ul><p><br></p>
<p>A premier hospitality property in Carlsbad is hiring a <strong>Guest Experience Office Coordinator</strong> to support front desk operations, internal communications, and guest service administration. You’ll be the connective tissue between guests, operations teams, and management — ensuring every encounter is seamless and memorable.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Greet guests in a warm and professional manner</li><li>Manage guest check-ins, reservations, and inquiries</li><li>Coordinate internal communications between front desk, housekeeping, and maintenance</li><li>Assist with billing inquiries, payment processing, and record management</li><li>Perform clerical duties including document preparation, filing, and reporting</li><li>Support scheduling for guest services, events, and special requests</li><li>Maintain guest databases with accuracy and confidentiality</li><li>Handle guest concerns proactively with empathy and efficiency</li></ul><p><br></p>
