<ul><li>Respond promptly to customer inquiries via phone, email, chat, or in-person interactions.</li><li>Provide accurate information regarding products, services, policies, and procedures. </li><li>Handle complaints, troubleshoot issues, and follow up to ensure resolution.</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor, as needed.</li><li>Maintain detailed records of customer interactions, transactions, and feedback in the company database.</li><li>Work effectively with internal teams, such as sales, technical support, and operations, to deliver seamless service. </li></ul>
<ul><li>Address and resolve complex customer inquiries and complaints quickly and professionally.</li><li>Serve as the primary point of contact for escalated issues and ensure timely resolutions.</li><li>Accurately document customer interactions, resolutions, and ongoing issues in the CRM system.</li><li>Generate detailed reports from customer data, presenting key insights to management when required.</li><li>Analyze customer feedback and identify recurring trends to suggest improvements to workflows, policies, and service strategies.</li><li>Monitor and optimize the effectiveness of customer service processes and tools.</li><li>Support team members by answering technical or procedural questions and acting as a resource in challenging situations.</li><li>Partner with other departments like Sales, Operations, and Product teams to align on customer needs and resolve complex cases.</li><li>Contribute to cross-departmental initiatives aimed at improving the customer experience.</li></ul>
<p>We are looking for an experienced Accounting Manager to lead and oversee financial operations within our organization in Knoxville, Tennessee. This role requires a detail-oriented individual with a strong background in managing accounting processes and ensuring compliance with financial standards. The ideal candidate will thrive in a collaborative environment while maintaining accuracy and efficiency in all accounting functions.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage the month-end close process to ensure accurate financial reporting.</p><p>• Maintain and reconcile the general ledger to ensure all transactions are properly recorded.</p><p>• Prepare and review journal entries and account reconciliations for completeness and accuracy.</p><p>• Perform bank reconciliations to ensure alignment between internal records and bank statements.</p><p>• Supervise accounts payable and accounts receivable operations, ensuring timely processing of invoices and payments.</p><p>• Handle billing procedures and monitor outstanding balances to maintain cash flow efficiency.</p><p>• Conduct balance sheet reconciliations to verify the accuracy of financial statements.</p><p>• Utilize QuickBooks and Microsoft Excel to manage and analyze financial data effectively.</p><p>• Collaborate with team members to ensure compliance with accounting principles and organizational policies.</p><p>• Provide guidance and support to less experienced staff, fostering growth and development.</p><p><br></p><p>The position is 100% onsite and all candidates must live in the local Knoxville area. For immediate consideration please contact Lisa Coker at 865-370-2084 to set up an interview</p><p><br></p>
<ul><li>Manage job postings, source candidates, conduct interviews, and coordinate hiring with managers.</li><li>Manage the onboarding process to ensure new hires are smoothly integrated into the organization.</li><li>Address workplace concerns, mediate conflicts, and foster positive relationships.</li><li>Oversee employee benefits programs, including enrollments and inquiries.</li><li>Support the administration of payroll systems and compensation adjustments.</li><li>Ensure adherence to federal, state, and local labor laws (e.g., EEO, FMLA, ADA, OSHA)and maintain accurate employee records.</li><li>Develop and deliver training programs to support employee growth and development.</li><li>Track key HR metrics and prepare data-driven reports for improvement initiatives.</li><li>Utilize systems such as HRIS (Human Resources Information Systems), Workday, and ADP to manage employee data more efficiently and accurately.</li></ul>
<ul><li>Greet visitors, answer calls, manage inquiries, and ensure a positive experience for clients and employees.</li><li>Handle correspondence, maintain an organized workspace, schedule appointments, and assist with data entry or filing.</li><li>Oversee inventory, coordinate meeting spaces, manage supply orders, and ensure front desk operations run smoothly.</li><li>Act as a liaison between clients, staff, and vendors while sharing necessary updates across departments.</li></ul>
