Add your latest resume to match with open positions.
2 results for Customer Service in Kansas City, MO
- Kansas City, MO
- onsite
- Contract / Temporary to Hire
- 20.9 - 22 USD / Hourly
- <p>We are looking for an experienced Customer Service Representative to join a client in Kansas City, Missouri. This is a Contract to permanent position where you will play a key role in providing exceptional support to policyholders, resolving inquiries, and ensuring customer satisfaction. The ideal candidate will bring strong communication skills, a deep understanding of financial retirement products, and a commitment to delivering high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Address and resolve policyholder complaints and issues, ensuring timely communication of solutions.</p><p>• Process various policy values, including premium refunds, loan balances, and death benefit requests.</p><p>• Review and implement policy changes with accuracy and attention to detail.</p><p>• Utilize web-based customer software to manage and track inquiries effectively.</p><p>• Communicate with policyholders via email and phone to address concerns and provide updates.</p><p>• Interpret policy provisions and explain company products to customers.</p><p>• Ensure compliance with administrative practices and company procedures.</p><p>• Collaborate with internal teams to enhance customer experience and streamline processes.</p><p>• Maintain detailed records of customer interactions and resolutions.</p><p>• Perform additional duties as assigned to support operational needs.</p>
- 2026-04-13T00:00:00Z
- Shawnee Mission, KS
- onsite
- Temporary
- 19 - 19 USD / Hourly
- <p>We are looking for a highly motivated Customer Experience Specialist for a client in Overland Park, Kansas. In this long-term contract role, you will play a pivotal part in ensuring exceptional customer support by addressing inquiries, resolving concerns, and fostering positive relationships. This position is perfect for someone who thrives in a collaborative environment and is dedicated to delivering excellent service.</p><p><br></p><p>Responsibilities:</p><p>• Build strong relationships with customers, internal teams, and external stakeholders to enhance program satisfaction and usage.</p><p>• Handle customer inquiries and concerns with professionalism, ensuring timely and accurate resolutions.</p><p>• Escalate unresolved issues to the appropriate teams or leadership when necessary.</p><p>• De-escalate challenging interactions while maintaining a high standard of customer service.</p><p>• Document customer interactions, feedback, and complaints accurately in the system.</p><p>• Meet or exceed established performance metrics, including service level agreements (SLAs) and departmental standards.</p><p>• Participate actively in training sessions and provide constructive feedback to improve processes and documentation.</p><p>• Collaborate with leadership and team members to enhance program satisfaction and implement actionable insights from client reviews.</p><p>• Adapt positively to organizational changes and provide support for new program implementations.</p><p>• Complete daily administrative tasks such as billing preparation, account updates, and onboarding processes efficiently. </p>
- 2026-04-13T00:00:00Z