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2 results for It Support Specialist in Jacksonville, FL
- Jacksonville, FL
- onsite
- Contract / Temporary to Hire
- 23.75 - 27.5 USD / Hourly
- <p>We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and upgrade operating systems and business software</p><p>• Set up and support computer hardware, monitors, network equipment, and peripherals</p><p>• Troubleshoot and resolve hardware, software, email, network, and peripheral issues</p><p>• Support users via centralized help desk and provide clear technical guidance</p><p>• Document equipment repairs, installations, and removals</p><p>• Train users on common business applications</p><p>• Contribute to system planning, hardware/software recommendations, and procedures</p><p>• Stay up to date on technology trends and make proactive suggestions</p><p>• Maintain user confidentiality and adhere to company protocols</p>
- 2026-02-26T00:00:00Z
- Jacksonville, FL
- onsite
- Permanent
- 65000 - 104000 USD / Yearly
- We are looking for a skilled End User Support Engineer to manage and maintain macOS devices within our enterprise environment in Jacksonville, Florida. This position focuses on utilizing Jamf Pro for endpoint management and ensuring all systems meet organizational standards for security, compliance, and performance. The ideal candidate will have hands-on experience with macOS administration and a strong ability to provide advanced technical support and automation solutions.<br><br>Responsibilities:<br>• Administer and configure Jamf Pro for managing the lifecycle of macOS devices, including enrollment, updates, and compliance enforcement.<br>• Develop and implement policies, scripts, and profiles to streamline Mac management and enhance security.<br>• Collaborate with the Information Security team to ensure macOS devices meet compliance standards for encryption, updates, and application controls.<br>• Provide tier-3 technical support for macOS-related issues, including hardware, operating system, and applications.<br>• Integrate Jamf Pro with enterprise systems such as Intune and identity management tools to enhance functionality.<br>• Create and maintain detailed documentation, standard operating procedures, and knowledge articles for Mac support processes.<br>• Monitor device health, compliance status, and update progress through Jamf Pro and related tools.<br>• Plan and execute macOS upgrade cycles and manage application deployment strategies.<br>• Coordinate with vendors for Apple hardware procurement and lifecycle management.
- 2026-03-04T00:00:00Z