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3 results for Communications Specialist in Irving, TX
- Richardson, TX
- onsite
- Temporary to Hire
- 20.9 - 24.2 USD / Hourly
- We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract capacity with the potential for a permanent role. This position focuses on delivering responsive support to customers by handling product questions, managing orders, and resolving service issues with accuracy and professionalism. The role works closely with sales, operations, and other internal partners to keep customers informed and ensure a smooth order experience from inquiry through delivery.<br><br>Responsibilities:<br>• Respond to customer questions related to product availability, pricing details, order progress, and suitable product options while providing timely and accurate information.<br>• Build strong working relationships with customer accounts and sales partners to support satisfaction, clear communication, and dependable service.<br>• Process incoming orders through approved channels and verify order details to promote efficient and accurate fulfillment.<br>• Monitor open orders, identify potential delays or issues, and communicate updates promptly to customers and internal teams.<br>• Investigate customer concerns and service requests, coordinate with cross-functional partners, and drive issues through to resolution.<br>• Assist customers with navigating online tools and resources so they can more easily access information and complete routine tasks.<br>• Maintain up-to-date knowledge of company products, procedures, and service practices through training and ongoing learning.<br>• Provide day-to-day guidance to newer team members and help document processes that support consistent service delivery.<br>• Support priority accounts and special assignments as needed while contributing ideas that improve workflow and customer experience.<br>• Follow safety expectations, established procedures, and performance standards in daily work activities.
- 2026-06-11T00:00:00Z
- Richardson, TX
- onsite
- Temporary to Hire
- 20.9 - 24.2 USD / Hourly
- We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract-to-permanent role. This position focuses on delivering responsive support to customers by managing inquiries, coordinating orders, and helping ensure a smooth experience from request through fulfillment. The ideal candidate brings strong customer service skills, attention to detail, and the ability to work effectively with internal teams to resolve issues and keep customers informed.<br><br>Responsibilities:<br>• Respond to customer questions related to product options, pricing, availability, order progress, and general service needs with accurate and timely information.<br>• Build strong working relationships with customer accounts and sales partners by setting clear expectations and providing dependable follow-through on open requests.<br>• Process incoming orders through approved communication channels and review submissions for completeness and accuracy before entry.<br>• Monitor order activity from entry through shipment, identify potential delays or issues, and coordinate with the appropriate teams to address them quickly.<br>• Communicate proactively with customers and sales contacts when timelines, inventory, or delivery expectations may change.<br>• Support customers with website navigation and online ordering resources to improve ease of use and self-service adoption.<br>• Maintain current knowledge of company products, brands, and internal procedures through training and ongoing learning.<br>• Provide day-to-day guidance to newer team members, share process knowledge, and help document standard procedures as needed.<br>• Assist with priority orders, special assignments, and service improvement efforts that enhance operational efficiency and customer satisfaction.
- 2026-06-11T00:00:00Z
- Coppell, TX
- onsite
- Temporary to Hire
- 19 - 22 USD / Hourly
- We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract role with the potential for a permanent position. This position supports customers through a wide range of account-related questions, including payments, escrow and tax matters, refinance inquiries, and early-stage delinquency conversations. The role is ideal for someone who communicates with confidence, stays organized in a fast-paced call center setting, and can move comfortably between multiple systems while delivering a positive customer experience.<br><br>Responsibilities:<br>• Respond to a high volume of incoming and outgoing customer calls related to mortgage accounts, payment activity, escrow items, tax questions, and refinance requests.<br>• Guide customers through account concerns with professionalism while helping resolve early-stage past-due situations up to 60 days delinquent.<br>• Navigate several internal platforms and AI-supported tools to research account details, document interactions, and provide accurate information.<br>• Deliver clear written and verbal communication when handling follow-up messages, service updates, and customer inquiries.<br>• Maintain productivity and service quality standards in a fast-paced call center environment with changing customer needs.<br>• Participate in training, coaching, and post-training support to build product knowledge and strengthen call handling performance.<br>• Support rotating Saturday coverage on a scheduled basis, with compensatory time provided according to team guidelines.
- 2026-06-09T00:00:00Z