<p>We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. This contract-to-permanent position offers the opportunity to work in a high-volume call center environment where you will engage directly with clients, addressing their inquiries and guiding them through next steps. If you thrive in a fast-paced setting and value accuracy and professionalism in client interactions, this role is ideal for you.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Handle a high volume of inbound calls, providing clear and accurate information to clients.</p><p>• Assist clients with inquiries, concerns, and service-related issues, ensuring their needs are met.</p><p>• Accurately document client interactions and input relevant information into forms for attorney and legal assistant follow-up.</p><p>• Set clear expectations for clients regarding next steps during calls.</p><p>• Efficiently type and manage data entry tasks while actively engaging with clients.</p><p>• Manage daily mail and deliveries, ensuring proper documentation and handling.</p><p>• Occasionally assist walk-in clients with professionalism and attention.</p><p>• Utilize Microsoft Excel and Word for documentation and reporting purposes.</p><p>• Coordinate appointment scheduling and maintain consistent communication with clients.</p><p>• Respond to email correspondence promptly and professionally.<strong><u></u></strong></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond to incoming calls and assist veterans with membership renewals and inquiries.</p><p>• Accurately input data from conversations into the system while maintaining attention to detail.</p><p>• Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.</p><p>• Deliver exceptional customer service by addressing concerns and providing appropriate solutions.</p><p>• Ensure compliance with company policies and procedures while interacting with customers.</p><p>• Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Maintain an attentive and empathetic demeanor during all interactions.</p><p>• Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.</p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Indianapolis, Indiana. This position plays a key role in delivering exceptional service to our customers while supporting business operations. As part of a non-profit organization, you will have the opportunity to make a meaningful impact while working in a dynamic, collaborative environment. This is a Long-term Contract position.<br><br>Responsibilities:<br>• Handle a wide range of customer service tasks, including responding to inquiries and resolving issues efficiently and effectively.<br>• Process integrated and non-integrated orders accurately, ensuring customer satisfaction and addressing errors promptly.<br>• Prepare and deliver monthly reports to management, providing accurate data and insights.<br>• Collaborate with freight carriers to file claims for damaged or lost goods, ensuring cost recovery.<br>• Utilize various software tools, including Salesforce, Microsoft Word, Excel, and Gmail, to manage daily tasks effectively.<br>• Maintain up-to-date knowledge of organizational products and services to address customer needs and provide effective solutions.<br>• Ensure department files and records are organized and current, adhering to best practices.<br>• Communicate effectively with customers, colleagues, and stakeholders, fostering positive relationships.<br>• Suggest and implement process improvements to enhance customer service operations.<br>• Handle sensitive data and information with discretion and confidentiality.
We are looking for a detail-oriented Collections Specialist to join our team in Indianapolis, Indiana. In this contract role, you will play a vital part in managing accounts receivable, ensuring timely payment posting, and establishing effective payment arrangements. This position is ideal for someone with strong organizational skills and a focus on maximizing cash flow from outstanding accounts.<br><br>Responsibilities:<br>• Process and post payments accurately using accounting software systems.<br>• Contact clients to negotiate and establish payment arrangements for overdue accounts.<br>• Utilize tools such as Accurint and CRM systems to track and manage collections activities.<br>• Respond to inbound calls professionally to address billing inquiries and resolve payment issues.<br>• Handle claim administration tasks to ensure proper documentation and follow-up.<br>• Monitor accounts receivable to identify and prioritize collection efforts.<br>• Collaborate with internal teams to streamline billing functions and optimize collection processes.<br>• Maintain accurate records of all collections and payment activities.<br>• Analyze accounts to identify discrepancies and take corrective actions as needed.<br>• Ensure compliance with company policies and relevant financial regulations.
We are looking for a dedicated Collections Specialist to join our team in Fishers, Indiana. This Contract to permanent position requires an experienced and detail-oriented individual with a strong background in commercial collections and accounts receivable processes. The role is primarily onsite, with the potential for partial remote work after demonstrating consistent performance and the ability to work independently.<br><br>Responsibilities:<br>• Manage accounts receivable tasks, including billing, claim administration, and payment reconciliation.<br>• Handle inbound calls from clients and customers, addressing inquiries and resolving payment issues promptly.<br>• Conduct thorough collection processes, ensuring timely follow-up and resolution of outstanding balances.<br>• Utilize accounting software systems and CRM tools to track and manage financial records.<br>• Collaborate with internal teams to identify and address discrepancies in payments or claims.<br>• Prepare reports and documentation related to collections and account status.<br>• Maintain compliance with company policies and procedures while meeting deadlines.<br>• Leverage tools such as SAP and Accurint to enhance efficiency in collections and account management.<br>• Provide clear and effective communication with clients to maintain positive relationships.<br>• Adapt to flexible working hours within the provided time windows (e.g., 8 AM to 5 PM, 9 AM to 6 PM, or 10 AM to 7 PM).
We are looking for a dedicated Collections Specialist to join our team in Fishers, Indiana. In this Contract-to-permanent role, you will play a key part in managing accounts receivable processes and ensuring the accuracy of financial records. This position requires strong attention to detail, excellent problem-solving skills, and the ability to maintain confidentiality while handling sensitive information.<br><br>Responsibilities:<br>• Record and process customer payments, including cash, checks, and credit card transactions, ensuring timely and accurate entries.<br>• Verify and post revenue transactions to maintain up-to-date financial records.<br>• Monitor outstanding invoices and update accounts receivable balances regularly.<br>• Investigate and resolve account discrepancies by gathering and analyzing relevant information.<br>• Address authorized deductions by making appropriate adjustments and entering necessary entries.<br>• Follow established procedures to resolve unauthorized deductions or pending account issues.<br>• Maintain accurate and organized records of invoices, debits, and credits for auditing and reporting purposes.<br>• Prepare and summarize receivables reports, verifying totals and coordinating monthly transfers to accounts receivable accounts.<br>• Participate in ongoing training opportunities to stay current with industry practices and improve job knowledge.<br>• Safeguard sensitive company information by adhering to confidentiality standards.
We are looking for a Front Desk Coordinator to join our team on a contract basis in Indianapolis, Indiana. In this role, you will be the first point of contact for visitors, ensuring a welcoming and attentive experience while managing essential front desk operations. This position is ideal for someone with strong organizational skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Greet visitors and ensure they feel welcomed upon arrival.<br>• Manage the check-in process for contractors and other guests.<br>• Respond to phone inquiries using a multi-line switchboard system.<br>• Maintain accurate records of visitor logs and contractor check-ins.<br>• Assist with general administrative tasks to support front desk operations.<br>• Ensure the reception area remains clean, organized, and well-maintained.<br>• Communicate effectively with internal teams to relay visitor information.<br>• Follow established procedures for handling sensitive information.<br>• Provide timely support for any front desk-related issues or concerns.
We are looking for a detail-oriented Credit Clerk to join our team in Indianapolis, Indiana. This is a long-term contract position offering an excellent opportunity to contribute to financial operations within a dynamic environment. The ideal candidate will excel in processing payments, managing bank transactions, and ensuring accurate reconciliation of accounts.<br><br>Responsibilities:<br>• Review payment requests to confirm all necessary documentation is complete before processing.<br>• Process a variety of payments and transfers, including wire transfers and electronic fund transfers (EFT).<br>• Address and resolve bank exceptions related to positive pay operations.<br>• Conduct thorough research and assist with account reconciliations to ensure accuracy.<br>• Manage the movement of funds between bank accounts efficiently and securely.<br>• Utilize Microsoft Excel to organize, analyze, and track financial data.<br>• Collaborate with team members to streamline treasury operations and enhance efficiency.<br>• Ensure compliance with company policies and financial regulations during payment processing.
