<p>We are looking for a dedicated <strong>Spanish speaking, Bilingual Customer Service Representative</strong> to join our team in Indianapolis, Indiana. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This is a Contract to permanent position, offering the opportunity to develop your skills in a dynamic and customer-focused environment. <strong>***Speaking Spanish fluently is required!!!***</strong></p><p><br></p><p><strong>Shift: Monday - Friday 2pm - 11pm EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide clear explanations regarding product options and associated charges.</p><p>• Open and manage trouble tickets to address and resolve specific customer issues.</p><p>• Navigate customer service systems effectively to ensure accurate and timely assistance.</p><p>• Follow established procedures to address routine problems, seeking guidance when necessary.</p><p>• Meet and maintain call center metrics, including quality scores and performance benchmarks.</p><p>• Encourage customers to utilize self-service tools such as online platforms and applications.</p><p>• Inform customers about promotions, upgrades, and special offers.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Handle additional tasks and responsibilities as assigned to support the team.</p>
<p>We are looking for a Customer Service Representative to join our team in Lawrence, Indiana. In this Contract to permanent role, you will play a key part in ensuring smooth communication, order processing, and customer satisfaction. This position offers an excellent opportunity to work collaboratively across teams and directly assist customers.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond to customer inquiries via phone and email with professionalism and efficiency.</p><p>• Process customer orders accurately and ensure timely tracking and delivery.</p><p>• Collaborate with internal teams to resolve customer issues and streamline workflows.</p><p>• Maintain detailed records of customer interactions and order statuses using relevant software.</p><p>• Utilize tools like Outlook and Teams to manage communications and scheduling effectively.</p><p>• Address inbound calls and emails promptly, providing clear and helpful information.</p><p>• Support data entry tasks to ensure the integrity of customer and order information.</p><p>• Coordinate with shipping providers to monitor and update delivery timelines.</p><p>• Assist in scheduling appointments and managing calendars for client services.</p><p>• Deliver exceptional service while adhering to business casual attire guidelines.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. In this Contract to permanent role, you will provide exceptional support to customers by handling inquiries, processing membership renewals, and ensuring the highest level of service for veterans. This position requires a detail-oriented demeanor and the ability to work efficiently in a high-volume call environment.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond promptly to customer inquiries and provide accurate information regarding memberships and services.</p><p>• Manage high call volumes during peak periods, handling up to 150 calls per day.</p><p>• Process membership renewals and document customer interactions with precision and attention to detail.</p><p>• Perform data entry tasks, including recording conversations and maintaining accurate records.</p><p>• Utilize software tools such as Microsoft Word and Excel to complete administrative tasks and reports.</p><p>• Ensure a detail-oriented and courteous manner when interacting with customers, addressing their needs effectively.</p><p>• Collaborate with team members to streamline processes and improve service delivery.</p><p>• Uphold business casual dress code standards to maintain a detail-oriented work environment.</p>
<p>We are looking for a dedicated Member Services Representative to join our team in Carmel, Indiana. This role is ideal for someone who thrives in a fast-paced environment and has excellent attention to detail. As a Contract to permanent position, it offers an opportunity to grow within the organization while contributing to the insurance industry.</p><p><br></p><p>Responsibilities:</p><p>• Process member data with precision, ensuring speed and accuracy in all entries.</p><p>• Handle frequent interruptions while maintaining focus and professionalism.</p><p>• Respond to member inquiries via email and other communication platforms.</p><p>• Organize and manage files to support efficient documentation processes.</p><p>• Collaborate with team members to maintain high standards of customer service.</p><p>• Utilize Microsoft Word and Excel to complete administrative tasks effectively.</p><p>• Perform copying and filing duties to support operational needs.</p><p>• Ensure adherence to company procedures and service standards.</p><p>• Monitor and manage daily workflows to meet deadlines.</p><p>• Maintain a positive and helpful attitude while addressing member concerns</p>
We are looking for a dedicated Front Desk Coordinator to join our team on a contract basis in Indianapolis, Indiana. This role requires someone who is detail oriented and can create a welcoming environment while efficiently managing administrative tasks. If you excel at multitasking and enjoy interacting with diverse groups of people, we encourage you to apply.<br><br>Responsibilities:<br>• Welcome and assist students, parents, staff, and visitors with courtesy.<br>• Maintain accurate visitor logs and issue passes in compliance with security policies.<br>• Organize and distribute incoming mail, packages, and internal communications.<br>• Coordinate appointments and meeting schedules for administrative staff.<br>• Track attendance and input data into student information systems promptly and accurately.<br>• Ensure proper maintenance of electronic and physical records and filing systems.<br>• Perform general administrative tasks such as photocopying, scanning, and ordering office supplies.<br>• Uphold strict confidentiality policies regarding sensitive student and staff information.
<p>We are looking for a Front Desk Coordinator to join our team in Indianapolis, Indiana. In this Contract to permanent position, you will play a vital role in ensuring the smooth operation of the front desk and related administrative tasks. This is a part-time opportunity requiring 20-30 hours per week, offering a dynamic and engaging work environment.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Greet and assist visitors, ensuring a welcoming and detail oriented atmosphere.</p><p>• Manage incoming and outgoing mail, including sorting and organizing deliveries.</p><p>• Oversee the setup and cleanup of conference rooms to ensure readiness for meetings.</p><p>• Stock and maintain the break room with necessary supplies and refreshments.</p><p>• Handle phone calls efficiently using a multi-line switchboard system.</p><p>• Provide concierge services to support staff and guests as needed.</p><p>• Maintain cleanliness and organization of the front desk area.</p><p>• Assist with administrative tasks as assigned to support office operations.</p>
We are looking for an organized and detail-oriented Receptionist to join our team on a contract basis in Indianapolis, Indiana. This role requires excellent communication and multitasking abilities, as you will be the first point of contact for our clients and visitors. If you thrive in a dynamic environment and have a keen eye for detail, we invite you to apply.<br><br>Responsibilities:<br>• Greet and assist visitors and clients in a friendly and attentive manner.<br>• Answer and manage incoming calls using a multi-line switchboard system.<br>• Perform data entry tasks with accuracy, including both numeric and textual information.<br>• Organize and maintain physical and digital filing systems to ensure accessibility.<br>• Scan documents and ensure proper digital storage and cataloging.<br>• Handle administrative tasks such as scheduling and correspondence.<br>• Support other departments with filing and data management as needed.<br>• Ensure the reception area is tidy and presentable at all times.<br>• Coordinate lunch breaks and ensure uninterrupted reception coverage.
<p>We are looking for a friendly and organized Receptionist to join our team in Carmel, Indiana. In this Contract to permanent position, you will play a key role in ensuring smooth front desk operations and providing excellent support to both guests and team members. If you thrive in a dynamic environment and have a knack for multitasking, this opportunity is perfect for you. <strong>This position is fully on-site and will be 8:00am-4:00pm M-F</strong>. </p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist visitors and guests with professionalism and a positive attitude.</p><p>• Perform accurate data entry tasks to maintain and update records.</p><p>• Organize and file documents to ensure easy retrieval and proper record-keeping.</p><p>• Prepare and stuff envelopes for outgoing communications.</p><p>• Handle incoming mail and distribute it appropriately.</p><p>• Operate a multi-line switchboard to manage incoming calls efficiently.</p><p>• Maintain a clean and organized reception area.</p><p>• Collaborate with team members to support administrative tasks as needed.</p>
