<p>The Call Center Specialist serves as the frontline representative for the company, handling inbound and outbound customer inquiries related to telecommunications products and services. This role is responsible for resolving issues, providing technical support, processing service requests, and ensuring a high level of customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in a high-volume call center environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls, emails, or chats from customers regarding billing, service plans, technical issues, and general inquiries.</li><li>Troubleshoot and resolve customer concerns related to mobile, internet, TV, and landline services.</li><li>Provide accurate product and service information, upsell or recommend upgrades as appropriate.</li><li>Escalate complex issues to Tier 2 support or technical departments when necessary.</li><li>Document all interactions in the customer relationship management (CRM) system.</li><li>Maintain a strong knowledge of company services, promotions, pricing plans, and policies.</li><li>Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rate.</li><li>Follow all company procedures regarding data security, customer privacy, and compliance requirements.</li><li>Participate in regular training sessions to stay up to date on new products, system updates, and customer service best practices.</li></ul><p><br></p>
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
<p>We are seeking an experienced and highly motivated <strong>Leasing Specialist</strong> to join our property management team in <strong>Baltimore, MD</strong>. The ideal candidate will have a strong background in leasing within <strong>affordable housing communities</strong>, including familiarity with HUD, LIHTC (Low-Income Housing Tax Credit), and other housing assistance programs. This role is responsible for maintaining high occupancy levels by effectively leasing apartments and delivering exceptional customer service to current and prospective residents.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lease apartments by marketing available units, conducting property tours, and screening applicants.</li><li>Maintain compliance with <strong>affordable housing regulations</strong>, including LIHTC, HUD, Section 8, and local housing authority guidelines.</li><li>Assist applicants with the completion of rental applications and required documentation for income verification and program eligibility.</li><li>Perform leasing-related administrative tasks, such as data entry, lease renewals, and resident file maintenance in accordance with compliance standards.</li><li>Maintain knowledge of all applicable leasing and fair housing laws, company policies, and affordable housing regulations.</li><li>Ensure timely follow-up with prospective residents and maintain a high level of customer service throughout the leasing process.</li><li>Assist in planning and implementing resident retention programs and community events.</li><li>Conduct move-in and move-out inspections, and coordinate with maintenance for unit readiness.</li><li>Support the Property Manager with audits, reports, and resident communications as needed.</li><li>Stay updated on local market trends and competitor offerings in the Baltimore area.</li></ul><p><br></p>
<p>We are seeking a knowledgeable and customer-focused <strong>Affordable Housing Specialist</strong> with <strong>Section 8 housing experience</strong>. The ideal candidate will be responsible for leasing affordable housing units, ensuring compliance with HUD and Section 8 program requirements, and supporting residents through the application and move-in process. This role plays a vital part in maintaining occupancy levels, building strong resident relationships, and ensuring regulatory compliance.</p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct leasing activities for affordable housing units, including marketing, showing units, and assisting with applications.</li><li>Process and certify Section 8 applications, annual re-certifications, and interim recertifications in compliance with HUD guidelines and local housing authorities.</li><li>Verify applicant eligibility by collecting and reviewing required income documentation, third-party verifications, and other necessary forms.</li><li>Ensure full compliance with Fair Housing laws, HUD regulations, and company policies.</li><li>Coordinate and schedule move-ins, inspections, and lease signings.</li><li>Maintain accurate records in property management software (e.g., Yardi, Entrada, RealPage, or similar).</li><li>Respond to resident inquiries, complaints, and maintenance requests with professionalism and urgency.</li><li>Assist in rent collection, late notices, and other administrative support duties.</li><li>Work closely with housing authorities and compliance teams to ensure accurate and timely reporting.</li><li>Support community engagement and resident retention efforts.</li></ul>
<p>We are looking for a motivated and detail-oriented Accounts Receivable Specialist to join our team in Beltsville, Maryland. This is a direct-hire position that offers full benefits! In this role, you will oversee essential financial operations, including payment processing and account reconciliation, while maintaining strong relationships with customers. This position is ideal for someone who thrives in a collaborative environment and is eager to contribute to process improvements. If interested, please apply directly to this posting or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>Responsibilities:</p><p>• Manage the accounts receivable cycle, including generating invoices, posting payments, and reconciling accounts.</p><p>• Process and deposit payments received via credit card, check, and wire transfers.</p><p>• Handle refunds and ensure they are processed accurately and promptly.</p><p>• Monitor customer orders on hold and apply deposits to facilitate their release.</p><p>• Address billing discrepancies and provide thoughtful responses to customer inquiries.</p><p>• Assist with month-end close activities, including account reconciliation.</p><p>• Collaborate with internal teams such as sales and customer service to resolve payment or account-related issues.</p><p>• Maintain accurate records of all receivable transactions and distribute recurring accounting reports.</p><p>• Handle incoming physical mail and ensure timely processing.</p><p>• Support special projects and initiatives aimed at improving processes and enhancing reporting capabilities</p>
<p>We are offering a short-term contract employment opportunity for a Receptionist. This position is based in McLean, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Can start immediately </p><p><br></p><p>Responsibilities: </p><p>• Providing top-notch customer service to clients</p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p><p><br></p>
<p>We are looking for a dedicated Collections Specialist to join our team in York, Pennsylvania. In this role, you will focus on managing chargebacks, processing disputes, and ensuring accurate credit handling for customer accounts. This position requires strong attention to detail, excellent communication skills, and a solid understanding of collection processes.</p><p><br></p><p>Responsibilities:</p><p>• Handle customer chargebacks based on contract terms.</p><p>• Investigate and resolve disputes related to chargebacks.</p><p>• Process credits to customer accounts.</p><p>• Monitor and manage outstanding chargebacks across customer accounts.</p><p>• Provide support by performing duties for team members.</p><p>• Utilize SAP and Microsoft Office tools to streamline processes and enhance efficiency</p>
We are looking for an experienced Receptionist to join our team in Washington, District of Columbia. In this role, you will serve as the first point of contact for visitors and callers while providing essential administrative support to maintain a smooth workflow. This is a long-term contract position that requires excellent organizational skills and a detail-oriented demeanor.<br><br>Responsibilities:<br>• Welcome and direct visitors to the appropriate personnel or departments.<br>• Manage incoming and outgoing packages via courier services.<br>• Maintain accurate records of visitor logs and call activities, including issuing security passes and badges.<br>• Schedule and oversee the use of meeting rooms and ensure proper functionality of equipment.<br>• Provide general administrative assistance, including typing, filing, photocopying, and preparing mailers.<br>• Assist with the creation and binding of documents and booklets.<br>• Handle information requests and conduct research as needed.<br>• Ensure confidentiality and organization while managing sensitive information.
<p>We are looking for a Sr. Finance Specialist to join our team in Lititz, Pennsylvania. In this role, you will be responsible for overseeing and executing diverse financial functions, ensuring accuracy, and maintaining compliance with organizational standards. This position offers an opportunity to contribute to critical accounting processes and collaborate with senior team members to support financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Manage accounting systems for consortiums and cooperatives, including claims payments and cash transactions.</p><p>• Prepare and analyze monthly client invoices using carrier enrollment data.</p><p>• Record accounts receivable and process vendor payments in a timely manner.</p><p>• Provide support to senior finance specialists in analyzing data for stop loss and aggregate claim filings.</p><p>• Assist in the preparation of financial and aggregate reports to ensure accurate documentation.</p><p>• Perform reconciliation of accounts to maintain financial accuracy and integrity.</p><p>• Handle general finance-related tasks as required by the department.</p><p>• Collaborate with cross-functional teams to ensure seamless billing and cash management processes.</p><p>• Utilize financial tools and software, such as Microsoft Excel and QuickBooks, to optimize accounting workflows.</p><p>• Ensure compliance with organizational policies and industry regulations in all financial activities.</p>
<p>Our client in in the local government sector based in Baltimore, Maryland is seeking a detail-oriented Insurance Verification Specialist to join their team!</p><p><br></p><p>Responsibilities:</p><ul><li>Conducting regular follow up and communicating with clinic patients over the phone in a detail-oriented manner.</li><li>Schedule patient visits, including new patient appointments, follow up visits, rescheduling of missed appointments, laboratory tests, and/or other medical appointments</li><li>Collecting and entering patient information such as insurance details, income, and family size into the electronic medical record.</li><li>Utilizing clinical electronic medical records for data entry and management.</li><li>Conducting patient registration, which includes obtaining demographic information.</li><li>Ensuring data accuracy while entering into a spreadsheet and the electronic medical record.</li><li>Making phone calls to patients to gather necessary details for calculating federal poverty limit.</li><li>Monitoring patient accounts and taking actions when necessary.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Accounting Specialist to join our client in the York, Pennsylvania area. In this role, you will handle a variety of financial tasks, ensuring accuracy and efficiency in transaction processing and record-keeping. This is an excellent opportunity for someone with a strong background in accounts payable and general accounting practices.</p><p><br></p><p>Responsibilities:</p><p>• Process daily financial transactions, including accounts payable, corporate credit card reconciliations, and other related tasks.</p><p>• Review and enter vendor invoices into the accounting system, ensuring proper approvals are obtained for payments.</p><p>• Manage timely payment of invoices while maintaining precise and organized financial records.</p><p>• Perform data entry and reconciliation tasks for accounts payable and accounts receivable.</p><p>• Provide backup support for team members.</p><p>• Assist with resolving discrepancies in vendor accounts and transactional issues.</p><p>• Utilize accounting software and tools, such as SAP, to streamline processes and maintain accurate records.</p><p><br></p>
<p>We are looking for a skilled and dedicated Attorney specializing in Family Law to join our client's boutique team in Silver Spring, Maryland. The ideal candidate will bring a strong background in civil litigation and a passion for advocating on behalf of clients. This role offers the opportunity to handle complex cases while contributing to a collaborative and detail-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Represent clients in family law cases, including divorce, custody disputes, and support matters.</p><p>• Draft and file motions, briefs, and other legal documents with precision and attention to detail.</p><p>• Conduct thorough discovery processes to gather and analyze relevant case information.</p><p>• Provide expert legal advice to clients regarding family law issues and potential outcomes.</p><p>• Advocate for clients during negotiations, mediations, and court proceedings.</p><p>• Collaborate with colleagues to develop effective legal strategies tailored to each case.</p><p>• Stay informed about changes in family law regulations and precedents to ensure compliance.</p><p>• Manage multiple cases simultaneously while maintaining a high standard of client service.</p><p>• Conduct legal research to support case preparation and strategy development.</p>
<p>Our client is launching a document digitization project aimed at converting large volumes of paper files into electronic format for easier storage, retrieval, and compliance. We are seeking detail-oriented and reliable individuals to support this effort by preparing, scanning, indexing, and organizing documents in a structured and secure manner.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare paper documents for scanning, including removing staples, clips, and bindings.</li><li>Organize documents by type, date, or category based on established project guidelines.</li><li>Operate scanning equipment (e.g., flatbed or high-speed scanners) to digitize records accurately and efficiently.</li><li>Review scanned images for clarity, completeness, and legibility; re-scan as needed to ensure quality.</li><li>Index and name files using predefined naming conventions or metadata standards.</li><li>Upload scanned files to a secure digital repository or document management system (e.g., SharePoint, DocuWare, Laserfiche).</li><li>Maintain confidentiality and handle sensitive or confidential documents in accordance with data protection policies.</li><li>Track project progress, complete logs or checklists, and report any issues or discrepancies to the supervisor.</li><li>Follow standard operating procedures (SOPs) and contribute to maintaining an organized and efficient scanning workspace.</li></ul><p><br></p>
We are looking for a dedicated Collections Specialist to join our team in Hunt Valley, Maryland. In this Contract-to-Permanent position, you will play a key role in managing financial accounts, tracking repossessions, and handling administrative tasks to ensure efficient operations. This is an excellent opportunity to contribute to a dynamic financial services environment while developing your expertise.<br><br>Responsibilities:<br>• Monitor and maintain reports related to delinquency on risk-based loans, charge-offs, and repossessions.<br>• Oversee the assignment and tracking of repossessions, ensuring accurate documentation and timely follow-up.<br>• Perform administrative duties such as processing payments, managing collection agency and repossession invoices, filing, and preparing documents for record retention.<br>• File and monitor insurance claims with attention to detail and compliance requirements.<br>• Collaborate with internal teams to address billing and collection issues efficiently.<br>• Ensure adherence to established collection processes and procedures.<br>• Utilize Microsoft Excel to analyze data and generate reports as needed.<br>• Stay informed about bankruptcy-related creditor processes to manage accounts effectively.<br>• Support the department in achieving financial recovery goals through strategic account management.
<p>We are looking for a detail-oriented Client Account Coordinator to join our team in Washington, District of Columbia. In this role, you will play a key part in overseeing client billing processes, ensuring compliance with firm and client guidelines, and maintaining accurate financial records. This position offers a hybrid work environment, competitive compensation, and excellent benefits.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute detailed client reports, including weekly, quarterly, and year-end summaries, using 3E software.</p><p>• Ensure all billing activities comply with firm policies and client-specific guidelines, while adhering to matter engagement terms.</p><p>• Collaborate effectively with attorneys, legal staff, and clients in a decentralized billing structure to resolve any invoicing issues.</p><p>• Oversee client invoicing processes, manage collections activities, and generate monthly accounts receivable reports.</p><p>• Review and verify the accuracy of billing data and supporting documentation prior to distribution.</p><p>• Research and address client inquiries regarding billing discrepancies or issues in a timely manner.</p><p>• Develop and implement new billing formats tailored to client needs and firm objectives.</p><p>• Prepare and manage electronic billing submissions, while maintaining the eBilling hub to ensure smooth operations.</p><p><br></p><p><br></p><p> All interested candidates in this Client Account Coordinator and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. </p><p> </p><p><br></p>
<p>Manager of Total Rewards ~Washington, D.C. Nonprofit </p><p> $180,000, hybrid work schedule, excellent benefits, career growth! </p><p> </p><p>My client is a professional services firm located in the Washington, D.C. area with a need for a Manager of Total Rewards. The Manager of Total Rewards will lead the administration and analyst of the corporate compensation and benefits program, including the development of compensation strategies. The Manager of Total Rewards will oversee the Department, manage a staff, and report to the VP of Human Resources. Candidates with experience implementing compensation plans and salary assessments are highly encouraged to apply. The Director of Total Rewards will be responsible for the following duties:</p><p><br></p><ul><li>Develops and implements an overall information and visibility strategy to effectively communicate compensation and benefits programs. </li><li>Administers company-wide employee benefits policies, procedures, and practices in accordance with corporate objectives and federal and state legal requirements. </li><li>Ensures firm compliance with provisions of governmental regulations- ERISA, COBRA, HIPAA, and reviews and analyzes changes to state and federal laws pertaining to benefits and reports necessary or suggested changes to management. </li><li> Lead the development of a comprehensive total rewards communications’ strategy. </li><li> Assist strategic administration of benefits program. </li><li>Partner with internal stakeholders to ensure coordination and proactive consideration of issues related to compensation. </li><li>Manag leave time and policies </li><li>Manage preparation for Annual Enrollment and the ongoing process from a plan design / plan management perspective </li></ul><p>All interested candidates in this Manager of Total Rewards role and other full-time permanent opportunities across the Washington, D.C. area please send your resumes to Justin Decker via LinkedIn. </p><p> </p><p> Requirements:</p><p> BS/BA degree</p><p> -7 + years’ experience in a similar role Subject Matter expert in total rewards benefits and </p><p> compensations </p><p> -Strong financial and business acumen; ability and desire to develop cost-effective rewards and recognition programs that maximize employee motivation </p><p><br></p><p> </p><p> All interested candidates in this Manager of Total Rewards role and other full-time permanent opportunities across the Washington, D.C. area please send your resumes to Justin Decker via LinkedIn.</p>
<p>We’re seeking a professional and welcoming Receptionist to be the first point of contact for our office. In this role, you’ll greet visitors, manage incoming calls, and provide administrative support to ensure smooth daily operations.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet and direct visitors with a friendly and professional demeanor</li><li>Answer and route incoming calls</li><li>Manage mail, packages, and deliveries</li><li>Provide administrative support including filing, scanning, and data entry</li><li>Assist with scheduling and maintaining conference rooms</li><li>Support staff with various office tasks as needed</li></ul><p><strong>Schedule:</strong></p><ul><li>Monday–Friday, full-time business hours</li></ul><p>If you enjoy being the face of an office and thrive in a professional, team-oriented environment, we’d love to hear from you!</p>
We are looking for a Senior Microsoft D365 CE Solution Architect to lead the design and implementation of innovative solutions within the manufacturing industry. This role involves collaborating with stakeholders, mentoring team members, and ensuring high-quality delivery of Microsoft Dynamics 365 Customer Engagement projects. Join us in Fulton, Maryland, to leverage your expertise and drive impactful business outcomes.<br><br>Responsibilities:<br>• Develop and lead solution architecture for Microsoft Dynamics 365 CE, ensuring alignment with business objectives and industry best practices.<br>• Manage the configuration, customization, and integration of Dynamics 365 CE with systems such as Azure, Power Platform, and SharePoint.<br>• Collaborate with stakeholders across call center, marketing, and sales functions to gather requirements and translate them into technical designs.<br>• Guide project planning activities, including resource estimation, technical documentation, and risk management.<br>• Identify opportunities for system enhancements, performance improvements, and cost optimizations.<br>• Mentor architects, developers, and consultants at the beginning stages of their careers to foster technical growth within the team.<br>• Conduct design reviews and monitor code quality to ensure adherence to governance and security standards.<br>• Support quality assurance efforts to maintain system integrity and compliance with regulatory requirements.
<p>Our client is seeking experienced Attorney to join the team in York, Pennsylvania. In this role, you will provide legal expertise and strategic direction for insurance claims, ensuring optimal outcomes for an insurance agency's brokerage clients. This position requires a proactive leader who can guide a team of claim managers while collaborating with internal and external stakeholders to resolve complex insurance matters efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Offer legal counsel and strategic advice on insurance claims to support brokerage clients in navigating complex issues.</p><p>• Oversee and manage a team of Insurance Claim Managers to ensure effective handling of claims processes.</p><p>• Provide expert guidance on policy interpretation, coverage assessments, and claims strategies to maximize client recovery.</p><p>• Collaborate closely with account teams and major insurance carriers to facilitate prompt and effective claim resolutions.</p><p>• Address intricate insurance claims challenges with a focus on delivering client-centric solutions.</p><p>• Develop and implement procedures to enhance the efficiency and accuracy of claims handling.</p><p>• Evaluate and advise on potential risks and legal exposures related to insurance claims.</p><p>• Work with external insurers to negotiate and advocate for favorable outcomes on behalf of clients.</p><p>• Stay updated on industry trends and regulations to ensure compliance and best practices in claims management.</p>
<p>Our client a large industrial corporation is currently seeking a skilled Corporate Counsel to provide expert legal guidance and support within our organization. In this role, you will focus on legal matters related to the construction industry, including contract management, compliance, and dispute resolution. This position is based in Lancaster, Pennsylvania on a hybrid basis. </p><p><br></p><p>Interested candidates who would like to be considered immediately should reach out to Kevin Ross at Robert Half in Philadelphia. </p><p><br></p><p>Responsibilities:</p><p>• Provide legal advice on federal, state, and local regulations impacting the construction industry and company operations.</p><p>• Draft, review, and negotiate a variety of contracts, including construction agreements and subcontracts.</p><p>• Oversee commercial disputes and litigation, working closely with external legal counsel as needed.</p><p>• Address legal matters related to construction, licensing, employment law, insurance, and regulatory compliance.</p><p>• Stay updated on changes in laws and regulations, analyzing their implications for the business.</p><p>• Assist with mergers and acquisitions activities, including due diligence and preparation of legal documentation.</p><p>• Develop and deliver training sessions on topics such as construction law and employment regulations.</p>
<p>We are looking for a detail-oriented General Office Clerk to join our team on a contract basis in Baltimore, Maryland. In this role, you will assist with essential office tasks such as filing, organizing, and managing internal mail to ensure smooth daily operations. This is a part time position looking for someone to work 6 hour days Monday - Friday, totaling a 30 hour work week. </p><p><br></p><p>Responsibilities:</p><p>• Perform filing and document organization to maintain accurate records.</p><p>• Sort and distribute internal mail to appropriate departments or individuals.</p><p>• Manage office supplies and ensure proper inventory levels.</p><p>• Scan and digitize physical documents for easy access and storage.</p><p>• Support back-office operations by handling administrative tasks efficiently.</p><p>• Collaborate with team members to streamline organizational processes.</p><p>• Maintain a clean and organized workspace to improve office functionality.</p><p>• Assist with data entry tasks to update records and databases accurately.</p><p>• Ensure confidentiality and security of sensitive information while performing duties.</p>
