We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
We are looking for a dedicated Desktop Support Analyst to join our team in Westport, Connecticut. In this long-term contract position, you will play a vital role in assisting users with resolving technical issues, ensuring smooth operations for desktop systems, and providing exceptional customer service. This is an excellent opportunity to leverage your technical expertise while contributing to a collaborative and dynamic environment.<br><br>Responsibilities:<br>• Take ownership of customer-reported issues, ensuring timely resolution and escalating critical problems to management when necessary.<br>• Investigate, diagnose, and troubleshoot technical challenges, identifying effective solutions for users.<br>• Collaborate with internal teams to ensure seamless handoff of unresolved issues, maintaining high customer satisfaction.<br>• Create and maintain knowledge base articles, documenting technical solutions and processes.<br>• Deliver outstanding customer service by providing clear, thorough communication and feedback.<br>• Install, configure, and maintain desktop computers, laptops, peripherals, and software according to organizational standards.<br>• Adhere to IT procedures and processes while monitoring software license compliance.<br>• Conduct remote troubleshooting sessions using diagnostic tools and pertinent questions.<br>• Record and update all user requests and interactions in the designated tracking system.<br>• Ensure all systems and equipment are functioning optimally within established guidelines.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
We are looking for a motivated and skilled Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will be responsible for providing technical support to ensure smooth operations and excellent user experiences across the organization. This position is ideal for someone who enjoys problem-solving, thrives in a dynamic environment, and is committed to delivering exceptional customer service.<br><br>Responsibilities:<br>• Offer first-level technical support for issues related to hardware, software, networks, and user accounts.<br>• Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and widely-used applications, such as Windows and Office 365.<br>• Manage support tickets from initiation to resolution, maintaining clear and timely communication with users.<br>• Perform user account management tasks, including setting up accounts, resetting passwords, and updating permissions.<br>• Assist both remote and on-site employees, escalating complex problems to specialized teams when necessary.<br>• Install, configure, and maintain IT equipment, including workstations and peripherals.<br>• Document troubleshooting steps, solutions, and recurring issues to enhance team efficiency.<br>• Support onboarding and offboarding processes by ensuring IT setup and account adjustments are completed.<br>• Collaborate with system and network teams to address escalated issues effectively.
<p>We are seeking an adaptable IT Support Specialist with strong technical proficiency to provide critical support across a wide range of end-user technologies. The ideal candidate will be experienced with O365, VMware Horizon VDI, Active Directory, and Microsoft Exchange, and demonstrate a willingness to tackle challenges as they arise. This role requires excellent troubleshooting skills, clear communication, and a commitment to customer satisfaction in a fast-paced environment.</p><p><br></p>
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
We are looking for a detail-oriented GRC Analyst to join our team in Woodbridge, New Jersey. In this role, you will support audit processes, oversee cybersecurity training initiatives, and ensure compliance with industry regulations and standards. This position offers a unique opportunity to collaborate across departments and contribute to maintaining the organization's security and risk management framework.<br><br>Responsibilities:<br>• Collect and organize evidence to support annual audits conducted internally and externally.<br>• Manage and monitor a centralized repository for audit-related documentation to ensure accessibility and accuracy.<br>• Respond promptly to audit requests, ensuring that all submissions meet required standards.<br>• Develop and deliver training programs on cybersecurity awareness, including onboarding sessions, periodic newsletters, and phishing simulations.<br>• Administer the organization's cybersecurity compliance training program to reinforce best practices.<br>• Conduct risk assessments using established frameworks to identify control strengths, weaknesses, and areas for improvement.<br>• Utilize the organization's platform to track and resolve security exceptions, violations, incidents, and other risk-related issues.<br>• Maintain updated documentation of procedures to enhance team knowledge and industry expertise.<br>• Assist in reviewing and updating security policies, standards, and practices annually to align with current operational needs.<br>• Collaborate with various business units to address new and existing regulatory requirements.
• Install, configure, and maintain Windows desktop operating systems (Windows 11) and associated hardware.<br>• Manage and deploy software packages, patches, and updates using tools such as Microsoft Intune, SCCM or similar endpoint management platforms.<br>• Develop and maintain system images, task sequences, and deployment automation.<br>• Troubleshoot and resolve Level 2/3 desktop support issues, including OS, application, and driver-related problems.<br>• Ensure endpoint security using tools such as Windows Defender, BitLocker, and group policy hardening.<br>• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.<br>• Collaborate with security, networking, and systems teams to improve desktop performance, reliability, and compliance.<br>• Monitor system performance, identify areas for improvement, and implement optimization strategies.<br>• Provide technical guidance and mentorship to help desk staff and end users.<br>• Windows server support as an escalation point for tier one and tier two support team members.<br>Required Skills:<br>• Bachelor’s degree in computer science (or related area) preferred. / Equivalent<br>• Strong communication and customer service skills<br>• Flexible and able to adapt to a rapidly changing environment.<br>• Must be organized and able to manage projects of varying length.<br>• Positive, self-motivated individual who can complete tasks independently.<br>• 3–5 years of experience in Windows desktop engineering, administration, or advanced support.<br>• Strong proficiency in Windows 11, Active Directory, Group Policy, and PowerShell scripting.<br>• Experience with endpoint management tools such as Microsoft Intune, SCCM.<br>• Knowledge of OS imaging, deployment methodologies, and automation.<br>• Solid understanding of endpoint security, encryption, and compliance policies.<br>• Strong analytical and troubleshooting skills with the ability to diagnose complex issues.<br>• Collaborative mindset with a focus on continuous improvement.
<p>We are looking for a Senior Director of Data Operations to lead data management initiatives and drive strategic solutions for complex data environments in the pharmaceutical industry. Based in Florham Park, New Jersey, this role requires an experienced and detail-oriented individual to oversee data strategy, reporting accuracy, and process improvements to ensure optimal results. The ideal candidate will excel at managing cross-functional teams and ensuring data solutions align with client and organizational objectives.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Oversee the design, development, and validation of data reporting processes to ensure accuracy and reliability.</p><p>• Develop and implement methods to evaluate data for completeness, accuracy, and scope, while providing insights into discrepancies.</p><p>• Lead the deployment of data solutions for new programs and recommend improvements to data processing workflows.</p><p>• Investigate and resolve data anomalies, implementing solutions to prevent recurring issues.</p><p>• Ensure timely delivery of data reports that meet program requirements by enhancing processes to improve accuracy.</p><p>• Participate in regular meetings and business reviews to represent the Data Operations function and contribute to program success.</p><p>• Support account managers in onboarding and implementing new data programs, collaborating with internal teams to enhance client satisfaction.</p><p>• Recruit, train, and manage staff, fostering a culture of continuous improvement, accountability, and high performance.</p><p>• Evaluate and refine business processes to enhance efficiency, quality, and output.</p><p>• Lead data onboarding sessions with pharmacy network members, ensuring compliance with healthcare regulations and alignment with organizational goals.</p>
We are looking for an experienced IT Manager to oversee governance, risk, and compliance initiatives within our technology environment. This role involves ensuring adherence to regulatory, audit, and contractual requirements while identifying and managing potential risks. The ideal candidate will have a strong background in IT controls and disaster recovery plans.<br><br>Responsibilities:<br>• Develop and implement IT governance frameworks and risk management strategies to align with organizational and regulatory requirements.<br>• Collaborate with leaders across the enterprise to communicate risk management plans effectively.<br>• Conduct risk assessments, threat analyses, and vulnerability studies to identify and mitigate potential issues.<br>• Monitor compliance with IT audit standards and contractual obligations.<br>• Lead disaster recovery planning and ensure systems are restored promptly following service interruptions or declared disasters.<br>• Coordinate impact assessments to evaluate potential risks and their effects on organizational operations.<br>• Establish and oversee controls to maintain security and minimize vulnerabilities.<br>• Provide guidance on contracting strategies to ensure compliance with IT regulatory standards.<br>• Promote best practices in IT risk management and governance across all departments.<br>• Prepare detailed reports and documentation related to IT compliance and risk management activities.
<p>This leadership role is responsible for overseeing a Data Analytics & Reporting team focused on collecting, aggregating, analyzing, and trending data—primarily from pharmacy systems—to support data-driven programs and service solutions. The Director will collaborate with IT and executive leadership to implement and streamline processes, mentor team members, and ensure alignment between data insights and strategic business goals.</p><p><br></p>
We are looking for a skilled IBM i Infrastructure Systems Administrator to join our team in Dayton, New Jersey. In this role, you will be responsible for maintaining and optimizing Linux and IBM i environments, ensuring system reliability, security, and seamless integration with business applications. The ideal candidate will bring deep expertise in legacy systems and modern technologies, along with a proactive approach to troubleshooting and system enhancements.<br><br>Responsibilities:<br>• Manage and support Linux and IBM i system environments, ensuring their reliability and performance.<br>• Diagnose and resolve issues in legacy systems, including performing repairs and tuning for optimal performance.<br>• Coordinate hardware installations, upgrades, and migrations to maintain system efficiency.<br>• Develop and implement security protocols to safeguard systems and ensure compliance with data protection standards.<br>• Configure and optimize network connectivity, protocols, and performance for IBM i and AS/400 platforms.<br>• Design and deploy custom integrations between legacy systems and modern applications or infrastructure.<br>• Provide technical expertise for system integration, security enhancements, and legacy application support.<br>• Document processes, security measures, and workflows to ensure operational consistency.<br>• Monitor system performance and recommend improvements to enhance efficiency and security.<br>• Collaborate with cross-functional teams to align technology solutions with business needs.
