<p>Job Summary:</p><p><br></p><p>We are seeking a skilled and motivated System Engineer to join our team in New York City. As a System Engineer, you will be responsible for maintaining and optimizing our IT infrastructure, ensuring the smooth operation of our systems, and providing technical support to end-users. The ideal candidate should have 5+ years of experience in system administration, with a strong focus on Azure, Windows, Active Directory, VMware, Barracuda Backups Appliance, SAN Nimble storage, and MFT/SFTP technologies.</p><p><br></p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><p>Manage and maintain the company's IT infrastructure, including servers, storage systems, network devices, and related components.</p><p>Monitor and troubleshoot system performance, ensuring high availability and reliability of all systems.</p><p>Configure and administer Azure cloud services, including virtual machines, storage, networking, and security.</p><p>Oversee the Windows server environment, including installation, configuration, and maintenance of servers and services.</p><p>Manage Active Directory, including user accounts, group policies, security permissions, and domain services.</p><p>Perform virtualization tasks using VMware, including server provisioning, virtual machine management, and troubleshooting.</p><p>Administer and monitor Barracuda Backups Appliance for data backup and recovery operations.</p><p>Maintain and support SAN Nimble storage systems, ensuring optimal performance and availability.</p><p>Collaborate with cross-functional teams to implement and maintain secure file transfer protocols (MFT) and secure file transfer protocol (SFTP) solutions.</p><p>Perform system upgrades, patches, and security updates in accordance with industry best practices.</p><p>Provide technical support to end-users, resolving issues related to hardware, software, and network connectivity.</p><p>Create and maintain documentation related to system configurations, procedures, and troubleshooting guides.</p><p><br></p><p><br></p><p><br></p>
We are looking for a skilled Network Engineer to join our team in Little Ferry, New Jersey. In this long-term contract position, you will play a vital role in maintaining, optimizing, and securing network infrastructure to ensure seamless connectivity and performance. This is an excellent opportunity for an experienced individual to contribute to a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Configure, maintain, and troubleshoot Cisco routers to ensure reliable network operations.<br>• Manage and optimize Palo Alto firewalls to enhance network security.<br>• Administer and maintain Cisco ASA devices for secure and efficient network connectivity.<br>• Implement and manage Border Gateway Protocol (BGP) configurations for stable and scalable routing.<br>• Monitor and address network performance issues to ensure maximum uptime and efficiency.<br>• Collaborate with cross-functional teams to design and implement network solutions.<br>• Perform regular network audits and updates to maintain compliance with security standards.<br>• Provide technical support and guidance to resolve complex networking issues.<br>• Document network configurations, processes, and changes to ensure accurate records.<br>• Stay updated with industry trends and emerging technologies to recommend improvements.
We are seeking a talented and experienced Network Engineer with 5+ years of hands-on experience in managing and maintaining complex network infrastructure. As a Network Engineer, you will be responsible for designing, implementing, and supporting our network systems while ensuring high availability, performance, and security. The ideal candidate will have a strong background in Palo Alto, Cisco ASA Firepower, AnyConnect VPN, along with expertise in routers/switches, VoIP, IPD/IDS, and Solar Winds SEM. CCNA certification is required for this position. <br> <br> <br> Responsibilities: <br> Design, deploy, configure, and maintain network infrastructure components, including routers, switches, firewalls, and VPN concentrators. Collaborate with cross-functional teams to develop network solutions that meet business requirements and ensure seamless connectivity. Monitor network performance, troubleshoot issues, and implement necessary corrective actions to minimize downtime and optimize network performance. Implement and manage Palo Alto and Cisco ASA Firepower security appliances to safeguard the network against potential threats and vulnerabilities. Configure and maintain VoIP systems, ensuring voice quality and reliability across the organization. Administer VPN services, including site-to-site and remote access VPN connections. Deploy and manage IPD/IDS solutions to detect and mitigate network intrusions. Monitor and analyze network traffic using Solar Winds SEM (Security Event Manager) to identify security incidents and implement appropriate countermeasures. Collaborate with vendors and service providers to ensure timely resolution of network-related issues and maintain effective relationships. Stay up to date with industry trends and emerging technologies to recommend network enhancements and implement best practices.
We are looking for a skilled Help Desk Analyst to provide technical support and ensure seamless operations for our team in New York, New York. The ideal candidate will assist with troubleshooting, system management, and user support for both onsite and remote employees. This role is vital in maintaining efficient workflows and a high level of customer service.<br><br>Responsibilities:<br>• Respond promptly to technical support requests received via Teams, in-person inquiries, or other communication channels.<br>• Provide assistance with software applications, including Microsoft Suite (Excel, Outlook, Teams), Slack, and secure file transfer servers.<br>• Manage user account setups, including onboarding and offboarding processes, for new hires and departures.<br>• Troubleshoot and resolve issues related to Windows 10 and Windows 11 operating systems.<br>• Administer Active Directory to manage user accounts and permissions effectively.<br>• Monitor and address early-morning remote system login concerns to ensure operational readiness.<br>• Support a workforce of 45-50 onsite employees and a few remote users with technical needs.<br>• Recommend and implement solutions to enhance system performance and user experience.<br>• Maintain accurate documentation of technical issues and resolutions for future reference.<br>• Collaborate with team members to improve help desk processes and ensure consistent service delivery.
We are looking for a skilled Desktop Support Analyst to join our team in Bronx, New York. This position is within the non-profit sector and offers an excellent opportunity to contribute to meaningful work while utilizing your technical expertise. As this is a Contract role with the potential for long-term stability, it provides an opportunity for growth within the organization.<br><br>Responsibilities:<br>• Provide comprehensive technical support to end-users, addressing hardware and software issues effectively.<br>• Manage user accounts and permissions within Active Directory, ensuring secure and efficient access.<br>• Track and maintain IT assets and inventory to uphold proper asset management processes.<br>• Utilize Microsoft Excel to analyze data and create reports for better decision-making.<br>• Troubleshoot computer hardware problems, ensuring minimal disruption to daily operations.<br>• Collaborate with team members to implement and maintain Citrix and Cisco technologies.<br>• Assist in the setup and configuration of Android devices for organizational use.<br>• Conduct routine system updates and maintenance to ensure optimal performance.<br>• Respond promptly to service requests and resolve technical issues within established timelines.<br>• Deliver training and support to users, enhancing their proficiency with IT systems.
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
We are looking for a skilled Help Desk Analyst I to join our team in New York, New York. In this role, you will provide technical support, troubleshoot issues, and ensure smooth operations of IT systems and networks. The ideal candidate brings a proactive approach to problem-solving and excels in delivering outstanding customer service.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Manage and troubleshoot Windows 10 operating systems and Active Directory environments.<br>• Ensure the security of IT systems by implementing and maintaining best practices.<br>• Support Microsoft Office 365 applications and resolve user-related concerns.<br>• Set up and maintain audio/visual equipment for meetings and presentations.<br>• Utilize remote support tools such as TeamViewer to assist users effectively.<br>• Administer mobile devices, including iOS and Android platforms, ensuring proper configuration and functionality.<br>• Collaborate with vendors to address hardware and software needs.<br>• Monitor and manage endpoint devices using Microsoft Endpoint Manager.<br>• Assist users with conferencing tools such as Zoom, Microsoft Teams, and other platforms.
We are looking for a skilled Database Technology Manager to lead and oversee data management and analytics initiatives. This role requires a balance of technical expertise and leadership to drive innovation and ensure data-driven decision-making across the organization. Based in New York, New York, you will play a critical role in managing advanced database technologies and fostering collaboration between technical and business teams.<br><br>Responsibilities:<br>• Lead the development and implementation of advanced database solutions to meet organizational goals.<br>• Manage and optimize data analytics tools, including Tableau and Microsoft SQL Server, to ensure seamless operations.<br>• Collaborate with cross-functional teams to gather requirements and deliver actionable insights through data visualization.<br>• Provide mentorship and training to team members on data analytics tools and methodologies.<br>• Develop and maintain data governance standards to ensure data security and compliance.<br>• Oversee the creation of compelling visual narratives to communicate data insights effectively to stakeholders.<br>• Drive innovation by identifying opportunities for process improvements and new data solutions.<br>• Stay updated on the latest advancements in database technologies and data science to apply best practices.<br>• Support the design and maintenance of data pipelines and engineering systems.<br>• Collaborate on Agile-based projects to ensure timely and efficient delivery of data-related initiatives.
We are looking for a skilled Systems Administrator to join our team in Jamaica, New York. In this role, you will ensure the seamless operation of our IT systems, including servers and networks, while providing Level 2 Help Desk support and training to other departments. Your responsibilities will include maintaining system security, optimizing performance, and addressing technical issues to enhance overall efficiency.<br><br>Responsibilities:<br>• Manage daily operations of network and server environments to ensure consistent performance and reliability.<br>• Monitor system performance and analyze network traffic to proactively identify and resolve issues.<br>• Implement solutions to meet organizational needs and improve system functionality.<br>• Perform upgrades, repairs, and regular evaluations to keep systems running efficiently.<br>• Develop and execute security strategies to safeguard the network and computing systems.<br>• Assign and update security permissions to maintain secure access across the system.<br>• Provide training and guidance to users on proper utilization of hardware and software.<br>• Troubleshoot and resolve technical problems reported by users or identified through monitoring.<br>• Document system management processes and maintain accurate records for future reference.
We are looking for a Help Desk Analyst I to join our team in Matawan, New Jersey. In this role, you will provide essential support by addressing technical issues, managing user accounts, and ensuring smooth operations for our systems. This position offers an excellent opportunity to grow your skills in a collaborative and dynamic environment.<br><br>Responsibilities:<br>• Investigate and resolve technical problems related to hardware and software applications.<br>• Maintain detailed documentation of issues, resolutions, and updates within the help desk tracking system.<br>• Communicate effectively with users throughout the troubleshooting process to ensure timely resolution.<br>• Manage and administer user accounts across multiple systems.<br>• Complete work orders with comprehensive notes for each troubleshooting step.<br>• Perform tasks with professionalism and integrity to enhance customer satisfaction and company reputation.<br>• Provide assistance during office relocations and corporate moves.<br>• Contribute to special projects as assigned.<br>• Collaborate with external vendors to address technical concerns.<br>• Be available to work overtime when necessary.
We are looking for an experienced individual to lead our Data Management and Client Reporting initiatives. This role requires a strategic thinker with a deep understanding of investment operations and expertise in Addepar. The successful candidate will oversee the integrity and evolution of reporting systems, manage a team member, and align data strategies with organizational objectives.<br><br>Responsibilities:<br>• Develop and implement firm-wide strategies for the Addepar platform to optimize data architecture, reporting capabilities, and system performance.<br>• Establish and maintain data governance standards to ensure accuracy, consistency, and compliance across client portfolios.<br>• Design and deliver tailored client reporting solutions in collaboration with advisory teams, ensuring alignment with regulatory and firm standards.<br>• Manage and mentor the Client Reporting Analyst, fostering growth and a culture of continuous improvement.<br>• Oversee the onboarding process for new clients and entities, ensuring seamless integration into Addepar and related systems.<br>• Collaborate with cross-functional teams, including Investment Operations, Technology, Compliance, and Advisors, to support firm-wide objectives.<br>• Identify opportunities to improve reporting processes, enhance efficiency, and drive innovation.<br>• Serve as the primary escalation point for all Addepar-related initiatives and provide expertise to resolve complex issues.
Key Responsibilities<br>Act as a trusted IT advisor to New York office employees, providing expert support and guidance across all levels.<br>Deliver responsive and effective support for Windows 11, Office 365, and collaboration tools including Microsoft Teams.<br>Administer and maintain Microsoft cloud services including Azure, Intune, Exchange Online, Defender, and Entra ID.<br>Manage service desk tickets, ensuring timely resolution and high-quality user experience.<br>Monitor and maintain the performance and availability of servers, storage, databases, and communication systems.<br>Troubleshoot and resolve LAN/WAN connectivity issues; escalate to vendors when necessary.<br>Support Cisco networking infrastructure and ensure reliable network operations.<br>Maintain IT security protocols, including firewall management, anti-virus protection, and access control.<br>Perform patch management, system installations, and configuration of Windows servers and desktops.<br>Maintain accurate technical documentation and contribute to IT policy and procedure updates.<br>Lead inventory management for IT assets, ensuring accurate records and best practices.<br>Required Skills & Experience<br>2–4 years of experience in IT operations or system administration.<br>Proficiency in:<br>Windows 11, Office 365, Azure, Intune, Exchange Online, Defender, Entra ID<br>Cisco Networking, LAN/WAN infrastructure<br>Network protocols including TCP/IP, DNS, DHCP<br>Strong troubleshooting and diagnostic skills across hardware, software, and cloud environments.<br>Excellent communication and customer service skills, with the ability to support executive-level users.<br>Experience with firewall technologies (SonicWALL preferred) and endpoint protection.<br>Ability to work independently and collaboratively in a fast-paced, detail oriented environment.
We are looking for a skilled Desktop Support Analyst to join our team in Plainsboro, New Jersey. This Contract to permanent position offers an exciting opportunity to work within the healthcare industry, providing technical expertise and support to ensure smooth operational workflows. The ideal candidate will thrive in a collaborative environment and demonstrate proficiency in desktop support, networking basics, and documentation practices.<br><br>Responsibilities:<br>• Provide comprehensive desktop support, including troubleshooting hardware and software issues on Windows workstations.<br>• Manage Active Directory tasks, such as user account creation and updates.<br>• Perform basic networking duties, including cabling and maintaining networking closets.<br>• Document technical processes and resolutions effectively for future reference.<br>• Utilize ticketing systems to track and resolve issues, ensuring timely communication with team members and users.<br>• Collaborate with a large team to maintain seamless operations and share technical knowledge.<br>• Conduct desktop imaging and deployment to ensure systems are configured correctly.<br>• Travel to ambulatory sites as needed, with mileage reimbursement provided.<br>• Maintain clear and precise communication, both written and oral, to support users and team initiatives.<br>• Assist with healthcare-related technical requirements and adapt solutions to meet industry-specific needs.
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
<p>We are looking for a dedicated and detail-oriented Test Center Administrator to join our team in Norwalk, CT. This is a contract position where you will play a key role in ensuring the smooth operation of the testing center while providing a secure and attentive environment for candidates. The role requires excellent organizational skills, a commitment to accuracy, and the ability to deliver exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Greet candidates upon arrival and verify their identification to ensure proper check-in procedures.</p><p>• Conduct security checks, including the use of wands and other tools, to maintain a secure testing environment.</p><p>• Monitor candidates throughout their exams, ensuring compliance with testing protocols and addressing any issues promptly.</p><p>• Safeguard all testing materials and ensure the test center environment remains secure at all times.</p><p>• Provide a fair and comfortable testing experience for all candidates by adhering to company policies and procedures.</p><p>• Handle and report any incidents or occurrences that deviate from established guidelines.</p><p>• Represent the company's mission and values while interacting with candidates and team members in a courteous and respectful manner.</p><p>• Assist with fingerprint scanning and digital recording of candidate identification, if required.</p><p>• Maintain and troubleshoot computers and other testing equipment, ensuring their proper operation.</p><p>• Perform clerical tasks such as answering calls, scanning documents, and managing administrative duties.</p>
We are looking for an experienced Network Architect to join our team on a contract basis in Fairfield, Connecticut. In this role, you will be responsible for designing, implementing, and optimizing complex enterprise network systems to ensure scalability, security, and efficiency. This position requires a strong technical background, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.<br><br>Responsibilities:<br>• Design, deploy, and maintain secure and scalable network architectures, including Wi-Fi, data centers, and enterprise systems.<br>• Lead efforts to troubleshoot and resolve critical network issues involving routing, switching, firewalls, and VPNs.<br>• Collaborate with teams to integrate cloud technologies, VoIP systems, and SD-WAN solutions into the network infrastructure.<br>• Establish and enforce comprehensive policies and documentation standards for network operations.<br>• Conduct capacity planning and performance tuning to ensure optimal network health and efficiency.<br>• Perform detailed assessments of network health and provide recommendations for improvements.<br>• Evaluate emerging technologies to identify opportunities for enhancing infrastructure resilience and performance.
We are looking for a detail-oriented Help Desk Analyst I to join our team on a contract basis in Ridgefield, Connecticut. The ideal candidate will be responsible for providing superior technical support and troubleshooting for various IT systems, ensuring smooth operations for our clients. This role requires a proactive problem-solver with a strong understanding of Windows operating systems, Active Directory, and basic troubleshooting skills.<br><br>Responsibilities:<br>• Deliver exceptional customer service by addressing technical inquiries and resolving issues efficiently.<br>• Manage and resolve technical problems from a ticket queue in a timely manner.<br>• Provide support for client computer networks, Windows operating systems, Office 365, Azure, and mobile devices.<br>• Conduct routine maintenance on PCs, printers, and other peripherals as required.<br>• Assist in supporting disaster recovery and backup solutions to ensure data integrity and system reliability.<br>• Escalate unresolved tickets to appropriate teams or vendors when necessary.<br>• Maintain clear communication with clients regarding the status of incidents, changes, or planned outages.<br>• Collaborate with external vendors or partners to resolve complex technical issues.<br>• Document resolutions thoroughly to ensure scalability and streamline future support processes.<br>• Work alongside the Proactive team to support technical services and project-related tasks.
<p>We are looking for a Senior Director of Data Operations to lead data management initiatives and drive strategic solutions for complex data environments in the pharmaceutical industry. Based in Florham Park, New Jersey, this role requires an experienced and detail-oriented individual to oversee data strategy, reporting accuracy, and process improvements to ensure optimal results. The ideal candidate will excel at managing cross-functional teams and ensuring data solutions align with client and organizational objectives.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Oversee the design, development, and validation of data reporting processes to ensure accuracy and reliability.</p><p>• Develop and implement methods to evaluate data for completeness, accuracy, and scope, while providing insights into discrepancies.</p><p>• Lead the deployment of data solutions for new programs and recommend improvements to data processing workflows.</p><p>• Investigate and resolve data anomalies, implementing solutions to prevent recurring issues.</p><p>• Ensure timely delivery of data reports that meet program requirements by enhancing processes to improve accuracy.</p><p>• Participate in regular meetings and business reviews to represent the Data Operations function and contribute to program success.</p><p>• Support account managers in onboarding and implementing new data programs, collaborating with internal teams to enhance client satisfaction.</p><p>• Recruit, train, and manage staff, fostering a culture of continuous improvement, accountability, and high performance.</p><p>• Evaluate and refine business processes to enhance efficiency, quality, and output.</p><p>• Lead data onboarding sessions with pharmacy network members, ensuring compliance with healthcare regulations and alignment with organizational goals.</p>
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
