<p>We are looking for a dedicated and organized Receptionist to join our team on a contract basis during tax season. This role is based in Grand Rapids, Michigan, and offers an excellent opportunity to contribute to a detail-oriented CPA firm. The position requires strong communication and administrative skills to ensure smooth daily operations. </p><p><br></p><p>Responsibilities:</p><p>• Greet and assist clients as they arrive, ensuring a welcoming and detail-oriented atmosphere.</p><p>• Manage a multi-line phone system, answering calls and directing inquiries appropriately.</p><p>• Enter customer information accurately into the system to maintain updated records.</p><p>• Distribute completed tax returns to clients in a timely and efficient manner.</p><p>• Process payments and update client accounts with necessary financial information.</p><p>• Organize and maintain files to ensure easy access and proper documentation.</p><p>• Schedule appointments for clients, coordinating with team members as needed.</p><p>• Respond to email correspondence with attention to detail and accuracy.</p><p>• Perform general office tasks, such as managing supplies and ensuring a tidy workspace.</p>
<p>We are seeking a Corporate Legal Assistant in Grand Rapids, Michigan. This role involves participating in a client-focused team, preparing legal documents, and maintaining client records. The Legal Assistant will also handle customer inquiries and manage calendars and deadline reminders for legal cases.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Participate in a client-focused team, demonstrating professionalism and excellent communication skills.</p><p>• Prepare and file legal documents, including correspondence, memos, pleadings, briefs, and forms.</p><p>• Maintain accurate and organized client and general files, both electronically and physically.</p><p>• Answer telephone calls professionally, forward messages to the appropriate parties, and place phone calls as needed.</p><p>• Arrange for the delivery of documents/projects via various methods such as courier runs, hand-deliveries, Federal Express, UPS, and Express Mail.</p><p>• Manage calendars and deadline reminder systems for all case-related dates, including appointments, deadlines, and follow-up dates.</p><p>• Assist with overflow legal assistant work or absence coverage as needed.</p><p>• Attend staff meetings, training sessions, and other required employee meetings.</p><p>• Handle general office duties such as copying, typing, scanning, and faxing.</p><p>• Maintain confidentiality in all firm and client matters.</p>
We are looking for an experienced Tax Manager to join our team in Grand Rapids, Michigan. This role is ideal for a detail-oriented individual with a strong background in individual tax preparation and a proven ability to handle complex tax scenarios, including business, trust, estate, and nonprofit returns. You will play a key role in managing client engagements, guiding tax planning and research efforts, and mentoring entry-level staff and interns.<br><br>Responsibilities:<br>• Prepare and review individual federal and state income tax returns with precision and efficiency.<br>• Conduct in-depth tax research and draft comprehensive memoranda and client correspondence.<br>• Build and maintain strong client relationships, ensuring compliance with all tax regulations and providing expert advice.<br>• Supervise and mentor staff and seasonal interns, reviewing their work and offering constructive feedback.<br>• Manage federal, state, and local tax audits, addressing notices and resolving issues effectively.<br>• Oversee multiple client portfolios, ensuring budgets and production goals are met.<br>• Collaborate on tax planning strategies to optimize client outcomes and minimize liabilities.<br>• Utilize tax software such as CCH ProSystem fx and QuickBooks to streamline processes and ensure accuracy.<br>• Monitor industry developments to stay informed of changes in tax laws and regulations.<br>• Coordinate with internal teams to ensure seamless workflow and client satisfaction.
We are looking for a detail-oriented and compassionate individual to join our team in Allegan, Michigan for a Patient Registration position. In this contract role, you will play a vital part in ensuring smooth patient intake processes within a healthcare setting. The position involves direct interaction with patients and families, assisting with registration, insurance verification, and financial processes.<br><br>Responsibilities:<br>• Accurately register patients for emergency, inpatient, and outpatient services in the hospital's system.<br>• Input and maintain patient demographic and financial data with precision.<br>• Verify insurance coverage and eligibility to facilitate seamless patient care.<br>• Collect co-payments and other financial contributions from patients.<br>• Conduct interviews with patients or their families to gather necessary registration information.<br>• Prepare and process admission forms and other essential documentation.<br>• Provide clerical and administrative support to assist in daily operations.<br>• Escort patients to various hospital areas when needed.<br>• Track bed availability and assist with patient transfers or discharges.<br>• Handle medical record requests in compliance with organizational guidelines.
<p>We are seeking a highly organized and detail-oriented <strong>Legal Secretary</strong> for a prominent law firm in the Lansing area. This position provides comprehensive administrative and legal support to a team of attorneys specializing in <strong>corporate law and litigation</strong>. The ideal candidate will have a strong understanding of legal procedures, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Administrative Support</strong></p><ul><li>Prepare, revise, and format legal documents including correspondence, contracts, pleadings, discovery, and corporate filings.</li><li>Maintain attorneys’ calendars, schedule appointments, court dates, and meetings.</li><li>Coordinate travel arrangements and prepare expense reports.</li><li>Screen and direct incoming calls, emails, and other communications.</li><li>Open and maintain client files both electronically and in hard copy.</li><li>Perform data entry, filing, scanning, and general office tasks.</li><li>File legal documents with courts via electronic filing systems (e-filing) in compliance with state and federal court rules.</li><li>Track litigation deadlines including hearings, discovery, and filing dates.</li><li>Prepare and organize exhibits, trial binders, and other court documents.</li><li>Coordinate with court personnel, opposing counsel, and clients regarding litigation matters.</li><li>Assist with the preparation and filing of corporate documents such as articles of incorporation, bylaws, board minutes, and resolutions.</li><li>Maintain corporate records and track key compliance dates.</li><li>Support transactional work such as due diligence and document organization for mergers, acquisitions, and other corporate transactions.</li></ul><p><br></p>
<p>We are looking for a detail-oriented individual to join our healthcare team in Plainwell, Michigan, as a Patient Registration specialist. In this Contract role, you will play a vital part in ensuring smooth patient admissions and accurate data entry. This position requires excellent organizational skills and a commitment to providing outstanding service to patients and their families.</p><p><br></p><p>Responsibilities:</p><p>• Accurately register patients in emergency, inpatient, and outpatient settings.</p><p>• Input demographic and financial data into the hospital's system efficiently and accurately.</p><p>• Verify insurance coverage and eligibility to ensure proper billing processes.</p><p>• Collect co-payments and other patient-related financial transactions.</p><p>• Conduct interviews with patients and families to gather necessary registration information.</p><p>• Prepare and manage registration forms, admissions paperwork, and related documentation.</p><p>• Provide clerical support and assist with administrative tasks as required.</p><p>• Guide patients to various hospital areas and track emergency department bed availability.</p><p>• Support transfer and discharge processes, ensuring proper documentation and communication.</p><p>• Handle medical records requests following organizational guidelines and procedures.</p>
We are looking for a skilled Systems Analyst to join our team in Whitehall, Michigan. In this role, you will analyze and improve operational workflows, ensuring efficient use of technology and seamless integration of systems. You will collaborate with cross-functional teams to design, test, and implement solutions that meet organizational needs while maintaining data integrity.<br><br>Responsibilities:<br>• Analyze current operational processes to identify inefficiencies and recommend system-based improvements.<br>• Collaborate with various departments to optimize system usage and reduce reliance on manual procedures.<br>• Develop, test, and document system functionalities in collaboration with technical teams, ensuring operational systems are maintained effectively.<br>• Act as a project coordinator for enterprise-wide initiatives, including creating project plans, monitoring timelines, and addressing resource needs.<br>• Work closely with IT staff and end users to troubleshoot system issues and implement upgrades or enhancements.<br>• Design workflow diagrams and recommend solutions to address existing system challenges.<br>• Provide comprehensive training, documentation, and ongoing support to system users.<br>• Ensure seamless integration between enterprise systems and external platforms, maintaining data consistency.<br>• Support the resolution of technical issues by coordinating with vendors and internal IT teams when necessary.<br>• Perform additional IT and business analysis tasks to support organizational goals.
We are looking for an experienced Corporate Controller to oversee financial operations and ensure compliance with accounting standards. This role requires a proactive approach to managing financial reporting, budgeting, and forecasting, while collaborating cross-functionally to support strategic business decisions. Based in Hudsonville, Michigan, this position offers the opportunity to play a key role in shaping the financial success of the organization.<br><br>Responsibilities:<br>• Oversee the accuracy and integrity of financial statements and ensure compliance with generally accepted accounting principles.<br>• Analyze financial trends and provide recommendations to address potential impacts on the company and its stakeholders.<br>• Develop and implement standardized policies, processes, and procedures to optimize financial operations.<br>• Act as a key contributor to the management team, providing timely financial insights to support decision-making.<br>• Manage the company’s income statement and balance sheet, ensuring effective oversight of financial results.<br>• Lead treasury operations, including cash flow management, bank account oversight, and forecasting future funding needs.<br>• Supervise tax and regulatory compliance, ensuring adherence to all applicable governmental requirements.<br>• Establish and maintain internal controls to safeguard company assets and enhance operational efficiency.<br>• Direct the annual budgeting and forecasting processes, ensuring alignment with organizational goals.<br>• Provide leadership and performance management for the finance team, fostering a culture of collaboration and excellence.
Sitting in lobby at front desk.<br>Answer calls<br>They use an intercom system<br>Their normal receptionist does other intermittent.<br>Two 15 min breaks one at 10 the other at 3:15 and an hour lunch (typically 12:00pm)<br>Will have more needs down the road. <br>They will cover parking as well. They validate parking.
We are looking for a Network Administrator to join our team in Grand Rapids, Michigan. This role involves overseeing and maintaining the network infrastructure, ensuring seamless connectivity, and providing technical expertise across a hybrid environment. The ideal candidate will have a strong background in networking technologies and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Monitor and maintain network performance to ensure optimal functionality and reliability.<br>• Configure and manage Cisco routers, switches, and wireless devices to support organizational needs.<br>• Implement and manage firewall technologies to safeguard network security.<br>• Administer Active Directory, including user management and permissions.<br>• Oversee LAN operations and troubleshoot connectivity issues as they arise.<br>• Manage cloud-based systems and technologies to enhance scalability and efficiency.<br>• Conduct regular network assessments and address any vulnerabilities or inefficiencies.<br>• Collaborate with other departments to support their technology requirements.<br>• Provide technical support and guidance to employees regarding network-related issues.<br>• Develop and enforce network policies and procedures to ensure compliance with industry standards.
<p><strong>Job Summary</strong></p><p>Plan, develop, and implement strategies for HR management and development, including recruitment, employee relations, compensation, training, performance appraisal, and compliance with applicable laws and policies.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Develop and administer HR policies, procedures, and systems to measure HR performance and effectiveness.</li><li>Oversee recruitment, onboarding, payroll, benefits administration, and compliance programs (COBRA, FMLA, Workers’ Comp, etc.).</li><li>Lead employee relations initiatives, including disciplinary actions, investigations, conflict resolution, performance reviews, and retention strategies.</li><li>Coordinate training programs, maintain accurate HR documentation, and ensure adherence to safety and quality standards.</li></ul><p><br></p>
We are looking for an experienced Purchasing Supervisor to lead and manage procurement operations in Caledonia, Michigan. This role is vital in ensuring timely and cost-effective sourcing of materials, components, and services while maintaining high-quality standards. The successful candidate will oversee a team of buyers, optimize supplier relationships, and contribute to inventory management and process improvements.<br><br>Responsibilities:<br>• Supervise and guide a team of buyers, ensuring effective workload management and encouraging skill development and growth.<br>• Source and procure materials, components, and services aligned with production schedules and organizational needs.<br>• Establish and maintain strong relationships with suppliers to guarantee reliability, quality, and timely delivery.<br>• Negotiate contracts, pricing, and terms with vendors to achieve cost savings and favorable conditions.<br>• Monitor supplier performance and implement corrective actions as necessary to maintain standards.<br>• Coordinate with production and warehouse teams to ensure appropriate inventory levels are maintained.<br>• Analyze procurement data to identify trends, risks, and areas for improvement.<br>• Maintain accurate and organized procurement records, including purchase orders and supplier documentation.<br>• Collaborate with cross-functional teams, including Operations, Engineering, and Finance, to address supply chain challenges.<br>• Support continuous improvement initiatives focused on cost reduction, quality enhancement, and process efficiency.
<p>Role Overview: Join a dynamic team in a permanent administrative support role within our Landscape Finished Sales department. This position provides the opportunity to expand your responsibilities and grow professionally within the Sales department. Candidates must be available for extended hours—including weekends—during peak months and have the flexibility to travel out of state with reasonable advance notice. Reporting directly to our Sales Specialist, you will play a crucial part in facilitating efficient operations and delivering exceptional service to our customers. </p><p>Key Responsibilities: Expedite daily order entry with high attention to detail Assist with problem identification and resolution as challenges arise Coordinate deliveries and promptly communicate logistics to clients Maintain accurate customer profiles in a CRM system Manage multiple spreadsheets and oversee various projects Respond to customer inquiries via phone and email Document and refine internal procedures to improve efficiency Organize and inspect shipments for outgoing landscape orders Build and sustain strong client relationships Assess plant inventory quality, quantity, and status in the greenhouse as needed Generate reports for internal use and client presentation on sales analysis and order entry Travel with the Landscape Sales Specialist to engage with existing and prospective customers Provide sales department support, including pre-order bookings and weekly reporting Required Qualifications: High school diploma or equivalent Minimum two years of sales and customer service experience Advanced proficiency in Microsoft Excel and related functions Adaptability to a fast-paced environment and quick learning ability Effective multi-tasking and project balancing skills Strong written and verbal communication skills Reliable time management and punctuality Reliable transportation Preferred Qualifications: Experience in client relationship management, inside sales, account management, and business development Familiarity with horticulture is a strong asset Benefits of Joining Our Team: This is your chance to take on a pivotal relationship-building role with outstanding growth opportunities in a thriving industry. If you bring an efficient drive, thrive under dynamic conditions, and value initiative and strategic thinking, we encourage you to apply and help elevate our presence in the market. Job Type: permanent Expected Hours: 35–55 per week</p>
We are looking for a skilled Systems Administrator to join our team in Portage, Michigan. This role requires an individual with strong technical expertise and a passion for delivering exceptional service to clients. You will play a critical role in maintaining server and network infrastructure while ensuring seamless operations.<br><br>Responsibilities:<br>• Provide direct support to customers, addressing inquiries and resolving technical issues efficiently.<br>• Manage and maintain server environments, including virtualization and network operations.<br>• Perform triage and troubleshooting for support requests, identifying and implementing solutions promptly.<br>• Utilize Active Directory to manage user accounts, permissions, and system configurations.<br>• Oversee Windows-based systems, ensuring updates and security measures are implemented.<br>• Collaborate with team members to manage projects and ensure timely completion.<br>• Apply cybersecurity best practices to safeguard data and systems from potential threats.<br>• Leverage automation and artificial intelligence tools to optimize system performance.<br>• Work with Dell and Citrix technologies to ensure compatibility and functionality across platforms.
<p>We are looking for a dedicated HR Coordinator to join our team in Lawton, Michigan. This long-term contract position offers an exciting opportunity to support various HR functions, including compliance, onboarding, and employee development. If you thrive in a dynamic environment and enjoy interacting with employees while maintaining HR processes, we encourage you to apply.</p><p><br></p><p>• MUST HAVE: Experience with spreadsheets (tracking attendance), following processes (term/hire paperwork), help with onboarding (talking to people- showing enthusiasm), creating flyers/posters for events, and following up with supervisors about attendance.</p><p><br></p><p>Responsibilities:</p><p>• Assist with onboarding processes, including managing documentation and ensuring smooth transitions for new hires.</p><p>• Maintain compliance with records and personnel files, ensuring accuracy and adherence to regulations.</p><p>• Conduct audits related to learning and development, assigning necessary training programs as needed.</p><p>• Collaborate with hiring teams to fill open positions on a new production line.</p><p>• Utilize Microsoft Excel for tracking and reporting HR data efficiently.</p><p>• Provide excellent employee support by addressing inquiries and resolving issues in a timely manner.</p><p>• Oversee background checks and ensure proper documentation for all candidates.</p><p>• Coordinate interviews and manage applicant tracking systems to streamline recruitment processes.</p><p>• Handle internal reporting tasks to support HR operations.</p><p>• Foster a welcoming environment in the HR office, ensuring employees feel supported and valued.</p><p><br></p><p><br></p>
We are looking for a dedicated Accounting Manager/Supervisor to join our team in Grand Rapids, Michigan. In this role, you will oversee client engagements while contributing to the growth of our nonprofit advisory services practice and supporting business and governmental clients. The ideal candidate will possess strong leadership skills, a passion for delivering exceptional client solutions, and a talent for mentoring team members to achieve their best.<br><br>Responsibilities:<br>• Manage and supervise comprehensive client engagements, ensuring high-quality service delivery.<br>• Conduct financial planning and analysis to support strategic decision-making.<br>• Oversee grant and fund reporting at federal, state, and local levels to ensure compliance.<br>• Lead forecasting and budget planning processes to align with organizational goals.<br>• Ensure compliance with sales and use tax regulations, including audit support.<br>• Manage external financial statement audits to maintain accuracy and transparency.<br>• Contribute to business development and marketing initiatives to expand client relationships.<br>• Provide guidance and coaching to team members, fostering their growth and development.
We are looking for an experienced HR Recruiter to join our team on a contract basis in Grand Rapids NT, Michigan. In this role, you will oversee the entire recruitment process for salaried positions, from sourcing candidates to extending offers. This position is ideal for someone who thrives in a fast-paced environment and has a keen eye for detail, strong communication skills, and technical expertise.<br><br>Responsibilities:<br>• Manage the complete recruitment cycle, including sourcing, screening, and interviewing candidates for salaried roles.<br>• Coordinate and schedule interviews while ensuring seamless communication with candidates and internal teams.<br>• Prepare and deliver offer letters, aligning with company policies and employment regulations.<br>• Maintain accurate records and documentation within applicant tracking systems to ensure compliance.<br>• Build strong relationships with candidates and hiring managers, providing timely updates and feedback.<br>• Leverage various sourcing methods such as job boards, referrals, and networking to develop a diverse talent pipeline.<br>• Utilize technical tools and systems to evaluate candidate qualifications and streamline recruitment processes.<br>• Foster a positive candidate experience by maintaining attentive and responsive communication throughout the hiring process.<br>• Collaborate with internal stakeholders to identify recruitment needs and align on hiring strategies.
We are looking for an experienced Audit Manager to oversee audit engagements and lead a team in delivering high-quality services to a diverse range of clients. This role requires a dynamic individual with strong leadership skills and technical expertise in public accounting and auditing standards. Located in Grand Rapids, Michigan, this in-office position offers an excellent opportunity to grow within a collaborative and fast-paced environment.<br><br>Responsibilities:<br>• Manage the full lifecycle of audit engagements, including planning, execution, and reporting.<br>• Conduct comprehensive reviews of financial statements to ensure compliance with applicable regulations and standards.<br>• Mentor and supervise audit staff, providing guidance and fostering skill development.<br>• Lead firm initiatives such as process enhancements and training programs to improve operational efficiency.<br>• Ensure adherence to ethical standards and regulatory requirements throughout all engagements.<br>• Collaborate with partners and clients to address complex audit-related issues and provide actionable recommendations.<br>• Oversee testing of internal controls, including IT General Controls (ITGC), to assess compliance and effectiveness.<br>• Support Sarbanes-Oxley (SOX) compliance efforts by performing detailed evaluations and testing.<br>• Utilize technical expertise to manage multiple projects and deadlines effectively.<br>• Stay updated on industry trends and standards to ensure the firm remains at the forefront of audit practices.
<p>We are looking for a skilled Tax Preparer to join our team in Battle Creek, Michigan. In this role, you will review individual tax returns, ensuring compliance with applicable regulations. This is a long-term contract position, providing an opportunity to make a meaningful impact within the non-profit sector.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review individual tax returns </p><p>• Offer guidance and support to clients in understanding their tax obligations and potential deductions.</p><p>• Ensure all tax filings are accurate, complete, and submitted within established deadlines.</p><p>• Collaborate with team members to provide high-quality service at various community sites.</p><p>• Manage flexible schedules, including evening and weekend hours, to accommodate client needs.</p><p>• Maintain confidentiality and professionalism when handling sensitive client information.</p><p>• Stay current with tax laws and regulations to provide accurate and up-to-date assistance.</p><p>• Utilize tax preparation software and tools efficiently to streamline processes.</p><p>• Address client inquiries and resolve issues related to tax preparation.</p><p>• Participate in community outreach efforts to promote tax preparation services.</p>
We are looking for an experienced Senior Accountant to join our team in Shelby, Michigan. In this role, you will be responsible for managing and overseeing general accounting functions across multiple entities, ensuring accurate financial reporting and compliance with accounting standards. This position requires excellent analytical skills, strong attention to detail, and the ability to collaborate effectively within a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Manage and execute general accounting tasks across multiple entities, ensuring accuracy and consistency.<br>• Participate in the monthly financial close process, adhering to established reporting guidelines.<br>• Maintain and reconcile general ledger accounts, including intercompany transactions, expense transfers, and accruals.<br>• Perform bank reconciliations, trend analyses, and department expense research to ensure accurate financial records.<br>• Prepare and post journal entries with detailed supporting documentation.<br>• Conduct variance analyses to identify discrepancies and provide actionable insights to management.<br>• Collaborate with operational teams to support timely and precise financial reporting.<br>• Assist with accounting activities related to mergers and acquisitions, including integration processes.<br>• Contribute to special projects and ad hoc financial analyses as needed.<br>• Ensure compliance with GAAP and other financial reporting standards.
We are looking for a dedicated Financial Analyst to join our team in Battle Creek, Michigan. This role is pivotal in ensuring the accuracy and efficiency of financial operations within the facility, including payroll management and purchasing analysis. The ideal candidate will collaborate closely with plant staff, human resources, and other departments to maintain financial integrity and support continuous improvement initiatives.<br><br>Responsibilities:<br>• Conduct daily analysis of purchasing activities and payroll processes to ensure accuracy and compliance.<br>• Serve as the primary liaison between the finance team, human resources, and plant staff for payroll-related matters.<br>• Reconcile payroll systems, weekly and bi-monthly payroll payments, and the plant checkbook.<br>• Assist with internal controls documentation and maintain compliance with Sarbanes-Oxley requirements.<br>• Support both internal and external audits by preparing necessary documentation and addressing inquiries.<br>• Prepare manual journal entries and ensure accurate cost allocation during month-end closings.<br>• Collaborate with plant buyers and staff to verify purchase requisitions and resolve discrepancies.<br>• Manage intercompany invoice reconciliations and monitor receivables/payables activities.<br>• Maintain fixed asset records and oversee capital project tracking from inception to registration.<br>• Conduct physical inventory counts for selected fixed assets and support inventory control measures.
<p>We are looking for an experienced Human Resources (HR) Director to join our team on a contract basis in Kalamazoo, Michigan. In this role, you will oversee key HR functions, including employee relations, compliance, and benefits administration. This is an excellent opportunity to contribute to a dynamic healthcare organization and work closely with senior leadership to drive impactful initiatives.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Lead all <strong>HR functions</strong>: recruitment, onboarding/offboarding, employee relations, performance management, and compliance.</li><li>Partner with <strong>executive leadership</strong> to align HR strategy with organizational goals.</li><li>Ensure compliance with <strong>federal/state employment laws</strong> typical to health care (e.g., FLSA, EEOC, HIPAA).</li><li>Oversee <strong>benefits administration</strong>, compensation planning, and HR policy updates.</li><li>Manage HR <strong>vendor relationships</strong>, including payroll and insurance.</li><li>Provide <strong>training & development</strong> programs and foster a positive culture.</li><li>Conduct <strong>workforce planning</strong>, retention strategies, and organizational development.</li><li>Serve as part of the senior leadership team, advising on strategic planning and risk management.</li></ul><p><br></p>
We are looking for a dedicated Contact Center Operations Manager to oversee and optimize the operations of our call center within a non-profit organization in Kalamazoo, Michigan. This role involves driving efficiency, managing budgets, and ensuring exceptional service delivery to support the organization’s mission. The ideal candidate will have strong leadership skills and experience in operations management, particularly in a call center environment.<br><br>Responsibilities:<br>• Lead daily operations of the call center to ensure efficient workflows and high-quality service delivery.<br>• Develop and manage budgets, ensuring resources are allocated effectively to meet organizational goals.<br>• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.<br>• Collaborate with cross-functional teams to drive project initiatives and achieve operational objectives.<br>• Establish and enforce policies and procedures to maintain compliance and operational consistency.<br>• Train, mentor, and support call center staff to encourage growth and enhance team performance.<br>• Implement change management strategies to improve processes and adapt to evolving organizational needs.<br>• Ensure the call center aligns with the mission and values of the non-profit organization.<br>• Handle escalations and resolve complex issues to maintain customer satisfaction.<br>• Conduct regular reviews of systems and processes to identify opportunities for innovation and optimization.
We are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This long-term contract position offers an exciting opportunity to provide technical support and assistance to ensure smooth operations within the paper and packaging industry. The role requires onsite work and involves troubleshooting, setup, and maintenance of IT systems and equipment.<br><br>Responsibilities:<br>• Diagnose and resolve basic IT issues, ensuring minimal disruption to daily operations.<br>• Perform imaging and configuration tasks for PCs and laptops to prepare them for use.<br>• Set up and maintain workstations, ensuring optimal functionality.<br>• Install, configure, and maintain printers and other hardware, ensuring seamless connectivity.<br>• Conduct basic troubleshooting for IT systems to identify and resolve technical issues.<br>• Provide support for Android and Apple devices, ensuring proper configuration and usability.<br>• Manage user access and permissions through Active Directory.<br>• Collaborate on deployment and configuration management tasks to enhance system performance.<br>• Support Cisco and Citrix technologies, ensuring efficient network and software operations.<br>• Offer guidance and assistance with Mac computers and Microsoft systems.
We are looking for a skilled Systems Administrator to join our team in Grand Rapids, Michigan. In this role, you will manage and maintain essential IT systems, ensuring smooth operations and optimal performance. The ideal candidate will have expertise in Active Directory, Windows environments, and Citrix technologies.<br><br>Responsibilities:<br>• Configure, manage, and troubleshoot Active Directory services to maintain user access and security.<br>• Oversee the administration of Windows servers to ensure reliability and efficiency.<br>• Provide support and maintenance for Windows 10 systems across the organization.<br>• Manage and optimize Dell Technologies hardware to meet organizational needs.<br>• Implement and maintain Citrix technologies to support virtualization and remote access.<br>• Monitor system performance and proactively address issues to minimize downtime.<br>• Perform regular updates and patches for operating systems and applications.<br>• Collaborate with technical teams to develop and execute system improvements.<br>• Ensure compliance with IT policies and industry standards.<br>• Document system configurations and procedures for future reference.
