We are looking for a dedicated and organized Receptionist to join our team on a contract basis during tax season. This role is based in Grand Rapids, Michigan, and offers an excellent opportunity to contribute to a detail-oriented CPA firm. The position requires strong communication and administrative skills to ensure smooth daily operations.<br><br>Responsibilities:<br>• Greet and assist clients as they arrive, ensuring a welcoming and detail-oriented atmosphere.<br>• Manage a multi-line phone system, answering calls and directing inquiries appropriately.<br>• Enter customer information accurately into the system to maintain updated records.<br>• Distribute completed tax returns to clients in a timely and efficient manner.<br>• Process payments and update client accounts with necessary financial information.<br>• Organize and maintain files to ensure easy access and proper documentation.<br>• Schedule appointments for clients, coordinating with team members as needed.<br>• Respond to email correspondence with attention to detail and accuracy.<br>• Perform general office tasks, such as managing supplies and ensuring a tidy workspace.
We are looking for an experienced Tax Manager to join our team in Grand Rapids, Michigan. This role is ideal for a detail-oriented individual with a strong background in individual tax preparation and a proven ability to handle complex tax scenarios, including business, trust, estate, and nonprofit returns. You will play a key role in managing client engagements, guiding tax planning and research efforts, and mentoring entry-level staff and interns.<br><br>Responsibilities:<br>• Prepare and review individual federal and state income tax returns with precision and efficiency.<br>• Conduct in-depth tax research and draft comprehensive memoranda and client correspondence.<br>• Build and maintain strong client relationships, ensuring compliance with all tax regulations and providing expert advice.<br>• Supervise and mentor staff and seasonal interns, reviewing their work and offering constructive feedback.<br>• Manage federal, state, and local tax audits, addressing notices and resolving issues effectively.<br>• Oversee multiple client portfolios, ensuring budgets and production goals are met.<br>• Collaborate on tax planning strategies to optimize client outcomes and minimize liabilities.<br>• Utilize tax software such as CCH ProSystem fx and QuickBooks to streamline processes and ensure accuracy.<br>• Monitor industry developments to stay informed of changes in tax laws and regulations.<br>• Coordinate with internal teams to ensure seamless workflow and client satisfaction.
<p>We are seeking a Corporate Legal Assistant in Grand Rapids, Michigan. This role involves participating in a client-focused team, preparing legal documents, and maintaining client records. The Legal Assistant will also handle customer inquiries and manage calendars and deadline reminders for legal cases.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Participate in a client-focused team, demonstrating professionalism and excellent communication skills.</p><p>• Prepare and file legal documents, including correspondence, memos, pleadings, briefs, and forms.</p><p>• Maintain accurate and organized client and general files, both electronically and physically.</p><p>• Answer telephone calls professionally, forward messages to the appropriate parties, and place phone calls as needed.</p><p>• Arrange for the delivery of documents/projects via various methods such as courier runs, hand-deliveries, Federal Express, UPS, and Express Mail.</p><p>• Manage calendars and deadline reminder systems for all case-related dates, including appointments, deadlines, and follow-up dates.</p><p>• Assist with overflow legal assistant work or absence coverage as needed.</p><p>• Attend staff meetings, training sessions, and other required employee meetings.</p><p>• Handle general office duties such as copying, typing, scanning, and faxing.</p><p>• Maintain confidentiality in all firm and client matters.</p>
<p>We are looking for a skilled Financial Analyst to join our team in Muskegon, Michigan. In this role, you will be responsible for analyzing financial data, preparing reports, and contributing to the effective management of public funds. The ideal candidate will play a key role in ensuring fiscal transparency while supporting strategic initiatives and municipal priorities.</p><p><br></p><p>Responsibilities:</p><p>• Conduct detailed analyses of financial data, including revenues, expenditures, and forecasts, to assist in strategic decision-making.</p><p>• Collaborate with city departments to develop, monitor, and report on annual budgets, ensuring alignment with organizational goals.</p><p>• Prepare comprehensive financial reports and dashboards for presentation to senior officials and stakeholders.</p><p>• Perform trend analyses to evaluate economic changes, spending patterns, and projected revenue streams.</p><p>• Work closely with department managers to assess budgetary requirements and identify opportunities for cost optimization.</p><p>• Ensure compliance with financial regulations at the city, state, and federal levels.</p><p>• Review and reconcile financial accounts, identifying and resolving discrepancies as needed.</p><p>• Develop financial models and projections to support long-term planning and city initiatives.</p><p>• Contribute to audit processes by providing necessary documentation and analytical support.</p><p>• Identify and address risks and opportunities in fiscal operations, recommending strategies for improvement.</p>
<p>We are seeking an AR/AP Specialist to join our dynamic team in Holland, MI. This role is ideal for someone who thrives in a fast-paced environment and enjoys working with high-volume accounts payable transactions. You’ll play a key role in ensuring accurate and timely processing of invoices, payments, and receivables while maintaining strong vendor and internal relationships.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Process high-volume accounts payable transactions accurately and efficiently.</li><li>Manage accounts receivable, including invoicing and payment follow-up.</li><li>Reconcile vendor statements and resolve discrepancies promptly.</li><li>Assist with month-end closing and reporting as needed.</li><li>Maintain organized records and ensure compliance with company policies.</li><li>Collaborate with internal teams and vendors to resolve issues and improve processes.</li></ul><p>Qualifications:</p><ul><li>2+ years of experience in AR/AP or similar accounting roles.</li><li>Strong attention to detail and ability to manage multiple priorities.</li><li>Proficiency in accounting software and Microsoft Excel.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to thrive in a high-volume, fast-paced environment.</li></ul><p>Culture Fit:</p><p>We’re looking for someone who is outgoing, hardworking, and team-oriented. Our culture values collaboration, positivity, and a strong work ethic. If you enjoy building relationships and contributing to a supportive team, you’ll fit right in!</p><p><br></p><p>Benefits:</p><ul><li>Competitive salary and benefits package.</li><li>Opportunities for growth and development.</li><li>Supportive and engaging work environment.</li></ul><p><br></p>
We are looking for an experienced Corporate Controller to oversee financial operations and ensure compliance with accounting standards. This role requires a proactive approach to managing financial reporting, budgeting, and forecasting, while collaborating cross-functionally to support strategic business decisions. Based in Hudsonville, Michigan, this position offers the opportunity to play a key role in shaping the financial success of the organization.<br><br>Responsibilities:<br>• Oversee the accuracy and integrity of financial statements and ensure compliance with generally accepted accounting principles.<br>• Analyze financial trends and provide recommendations to address potential impacts on the company and its stakeholders.<br>• Develop and implement standardized policies, processes, and procedures to optimize financial operations.<br>• Act as a key contributor to the management team, providing timely financial insights to support decision-making.<br>• Manage the company’s income statement and balance sheet, ensuring effective oversight of financial results.<br>• Lead treasury operations, including cash flow management, bank account oversight, and forecasting future funding needs.<br>• Supervise tax and regulatory compliance, ensuring adherence to all applicable governmental requirements.<br>• Establish and maintain internal controls to safeguard company assets and enhance operational efficiency.<br>• Direct the annual budgeting and forecasting processes, ensuring alignment with organizational goals.<br>• Provide leadership and performance management for the finance team, fostering a culture of collaboration and excellence.
We are looking for a skilled Systems Analyst to join our team in Whitehall, Michigan. In this role, you will analyze and improve operational workflows, ensuring efficient use of technology and seamless integration of systems. You will collaborate with cross-functional teams to design, test, and implement solutions that meet organizational needs while maintaining data integrity.<br><br>Responsibilities:<br>• Analyze current operational processes to identify inefficiencies and recommend system-based improvements.<br>• Collaborate with various departments to optimize system usage and reduce reliance on manual procedures.<br>• Develop, test, and document system functionalities in collaboration with technical teams, ensuring operational systems are maintained effectively.<br>• Act as a project coordinator for enterprise-wide initiatives, including creating project plans, monitoring timelines, and addressing resource needs.<br>• Work closely with IT staff and end users to troubleshoot system issues and implement upgrades or enhancements.<br>• Design workflow diagrams and recommend solutions to address existing system challenges.<br>• Provide comprehensive training, documentation, and ongoing support to system users.<br>• Ensure seamless integration between enterprise systems and external platforms, maintaining data consistency.<br>• Support the resolution of technical issues by coordinating with vendors and internal IT teams when necessary.<br>• Perform additional IT and business analysis tasks to support organizational goals.
<p>Robert Half's client is looking for a proactive and dedicated Talent Acquisition Specialist to join our Human Resources team in Grand Rapids, Michigan. In this role, you will oversee the complete recruitment cycle, ensuring smooth and effective hiring processes while building a diverse and talented workforce. This is a contract-to-permanent position, offering a unique opportunity to contribute to organizational growth and employee success. Monday-Friday 8am-5pm, 100% onsite.</p><p><br></p><p>Responsibilities:</p><p>• Manage the end-to-end recruitment process, including sourcing candidates, conducting interviews, extending offers, and facilitating pre-employment screenings.</p><p>• Ensure a seamless candidate experience by presenting and discussing job offers professionally while adhering to company policies.</p><p>• Utilize applicant tracking systems and HR software to maintain accurate records, monitor candidate progress, and generate detailed recruitment reports.</p><p>• Represent the organization at career fairs and networking events to establish a robust talent pipeline.</p><p>• Collaborate with staffing agencies to address contingent staffing requirements as needed.</p><p>• Process and submit all new employee paperwork promptly and accurately to support onboarding efforts.</p><p>• Promote diversity recruitment initiatives by implementing equitable hiring practices and partnering with relevant officers.</p><p>• Stay informed of industry trends and best practices to enhance sourcing strategies and recruitment processes.</p><p>• Assist in developing and refining recruitment policies and procedures to align with organizational goals and compliance standards.</p><p>• Perform additional duties as assigned to support the Human Resources team.</p>
<p>The Non-Profit Project Manager is responsible for planning, executing, and overseeing projects that advance the mission and objectives of the organization. This role ensures that projects are delivered on time, within budget, and achieve desired outcomes, while maintaining alignment with organizational values and stakeholder expectations.</p><p>Key Responsibilities:</p><ul><li>Develop detailed project plans including timelines, goals, deliverables, and resource requirements.</li><li>Lead and coordinate cross-functional teams—staff, volunteers, and external partners—to successfully implement projects.</li><li>Monitor project progress, track milestones, and provide regular updates to leadership and stakeholders.</li><li>Manage budgets, reporting, and compliance requirements specific to grant-funded and donor-supported initiatives.</li><li>Identify risks, resolve issues, and adapt plans to ensure project success.</li><li>Foster relationships with community partners, donors, and beneficiaries to facilitate collaboration and impact.</li><li>Evaluate project outcomes, gather feedback, and recommend improvements for future initiatives.</li><li>Ensure compliance with internal policies and external regulations relevant to non-profit operations.</li></ul>
We are looking for an experienced Accounting Manager/Supervisor to join our team in Portage, Michigan. In this role, you will oversee key financial processes, ensuring accuracy and compliance while contributing to the organization's growth. This position is ideal for someone with a strong background in accounting and a passion for leading teams to achieve operational excellence.<br><br>Responsibilities:<br>• Manage the month-end closing process, ensuring all financial data is accurate and submitted on time.<br>• Oversee the general ledger activities, maintaining precise records and supporting financial reporting.<br>• Conduct and coordinate financial statement audits, ensuring compliance with regulations and standards.<br>• Reconcile accounts regularly to maintain accuracy and integrity in financial records.<br>• Prepare and review journal entries to support accurate accounting practices.<br>• Lead and mentor the accounting team, fostering growth and collaboration within the department.<br>• Identify and implement process improvements to enhance efficiency in financial operations.<br>• Collaborate with other departments to provide financial insights and support decision-making.<br>• Ensure adherence to accounting policies and regulatory requirements.<br>• Analyze financial data and generate reports to assist in strategic planning.
We are looking for a dedicated and detail-oriented Bookkeeper to join our team on a contract basis in Holland, Michigan. This part-time, remote position offers flexibility while requiring a high level of precision and organization to manage financial tasks effectively. The ideal candidate will play a key role in maintaining accurate records, supporting accounting operations, and ensuring compliance with financial procedures.<br><br>Responsibilities:<br>• Process accounts payable tasks, including invoice management, purchase order matching, and statement reconciliation.<br>• Prepare and record journal entries while maintaining the accuracy of the general ledger.<br>• Assist with month-end financial close activities, ensuring all accounts are reconciled and data is up-to-date.<br>• Manage payroll processing to ensure accuracy and compliance with regulations.<br>• Generate and analyze accounting and financial reports as needed.<br>• Collaborate with internal teams to address discrepancies and support operational needs.<br>• Organize and maintain both digital and physical financial records in a structured manner.
Role Overview: Join a dynamic team in a permanent administrative support role within our Landscape Finished Sales department. This position provides the opportunity to expand your responsibilities and grow professionally within the Sales department. Candidates must be available for extended hours—including weekends—during peak months and have the flexibility to travel out of state with reasonable advance notice. Reporting directly to our Sales Specialist, you will play a crucial part in facilitating efficient operations and delivering exceptional service to our customers. Key Responsibilities: Expedite daily order entry with high attention to detail Assist with problem identification and resolution as challenges arise Coordinate deliveries and promptly communicate logistics to clients Maintain accurate customer profiles in a CRM system Manage multiple spreadsheets and oversee various projects Respond to customer inquiries via phone and email Document and refine internal procedures to improve efficiency Organize and inspect shipments for outgoing landscape orders Build and sustain strong client relationships Assess plant inventory quality, quantity, and status in the greenhouse as needed Generate reports for internal use and client presentation on sales analysis and order entry Travel with the Landscape Sales Specialist to engage with existing and prospective customers Provide sales department support, including pre-order bookings and weekly reporting Required Qualifications: High school diploma or equivalent Minimum two years of sales and customer service experience Advanced proficiency in Microsoft Excel and related functions Adaptability to a fast-paced environment and quick learning ability Effective multi-tasking and project balancing skills Strong written and verbal communication skills Reliable time management and punctuality Reliable transportation Preferred Qualifications: Experience in client relationship management, inside sales, account management, and business development Familiarity with horticulture is a strong asset Benefits of Joining Our Team: This is your chance to take on a pivotal relationship-building role with outstanding growth opportunities in a thriving industry. If you bring an efficient drive, thrive under dynamic conditions, and value initiative and strategic thinking, we encourage you to apply and help elevate our presence in the market. Job Type: permanent Expected Hours: 35–55 per week
We are looking for an organized and detail-oriented Accounting Clerk to join our team in Battle Creek, Michigan. This contract position offers an opportunity to support essential financial operations, ensuring accuracy and efficiency in daily accounting tasks. If you have strong analytical skills and enjoy working with numbers, this role may be a great fit for you.<br><br>Responsibilities:<br>• Process daily invoices and manage accounts receivable tasks with precision.<br>• Perform account reconciliations for utility bills and credit card statements.<br>• Utilize QuickBooks and Excel to maintain accurate and up-to-date financial records.<br>• Ensure timely and accurate data entry for all accounting-related functions.<br>• Handle accounts payable processes, verifying and approving payments as needed.<br>• Collaborate with team members to resolve discrepancies and improve workflow.<br>• Generate financial reports and summaries to support decision-making.<br>• Maintain compliance with company policies and financial regulations.
We are looking for a dedicated Accounting Manager/Supervisor to join our team in Grand Rapids, Michigan. In this role, you will oversee client engagements while contributing to the growth of our nonprofit advisory services practice and supporting business and governmental clients. The ideal candidate will possess strong leadership skills, a passion for delivering exceptional client solutions, and a talent for mentoring team members to achieve their best.<br><br>Responsibilities:<br>• Manage and supervise comprehensive client engagements, ensuring high-quality service delivery.<br>• Conduct financial planning and analysis to support strategic decision-making.<br>• Oversee grant and fund reporting at federal, state, and local levels to ensure compliance.<br>• Lead forecasting and budget planning processes to align with organizational goals.<br>• Ensure compliance with sales and use tax regulations, including audit support.<br>• Manage external financial statement audits to maintain accuracy and transparency.<br>• Contribute to business development and marketing initiatives to expand client relationships.<br>• Provide guidance and coaching to team members, fostering their growth and development.
We are looking for an experienced Divisional/Plant Controller to join our team in Allegan, Michigan. This is a long-term contract position, offering an excellent opportunity to contribute to financial operations and collaborate with management to optimize processes. The ideal candidate will have a strong background in cost accounting and manufacturing finance, with a hands-on approach to understanding business operations.<br><br>Responsibilities:<br>• Analyze and report on raw material variances to ensure accurate financial tracking.<br>• Perform detailed cost accounting for manufacturing operations, including labor and material costing updates.<br>• Prepare and present financial reports and dashboards to management with precision and clarity.<br>• Conduct month-end close procedures, ensuring all financial data is accurate and complete.<br>• Work closely with the plant and shop floor teams to understand operational processes and their financial impact.<br>• Monitor cash flow requirements and collaborate with banks to assess financial needs.<br>• Update job costing and labor costs to reflect current operational metrics.<br>• Identify areas for financial improvement and proactively address potential issues before they arise.<br>• Act as a liaison between divisional and operational management teams to align financial strategies.<br>• Utilize tools such as QuickBooks and ERP systems to streamline financial reporting and analysis.
We are looking for an experienced Audit Manager to oversee audit engagements and lead a team in delivering high-quality services to a diverse range of clients. This role requires a dynamic individual with strong leadership skills and technical expertise in public accounting and auditing standards. Located in Grand Rapids, Michigan, this in-office position offers an excellent opportunity to grow within a collaborative and fast-paced environment.<br><br>Responsibilities:<br>• Manage the full lifecycle of audit engagements, including planning, execution, and reporting.<br>• Conduct comprehensive reviews of financial statements to ensure compliance with applicable regulations and standards.<br>• Mentor and supervise audit staff, providing guidance and fostering skill development.<br>• Lead firm initiatives such as process enhancements and training programs to improve operational efficiency.<br>• Ensure adherence to ethical standards and regulatory requirements throughout all engagements.<br>• Collaborate with partners and clients to address complex audit-related issues and provide actionable recommendations.<br>• Oversee testing of internal controls, including IT General Controls (ITGC), to assess compliance and effectiveness.<br>• Support Sarbanes-Oxley (SOX) compliance efforts by performing detailed evaluations and testing.<br>• Utilize technical expertise to manage multiple projects and deadlines effectively.<br>• Stay updated on industry trends and standards to ensure the firm remains at the forefront of audit practices.
<p>We are looking for a dedicated Portfolio Manager to join our client's team on a contract basis in Grand Rapids, Michigan. This role is essential to maintaining efficient office operations and providing support to various projects within our non-profit organization. The successful candidate will be responsible for handling administrative tasks, managing data, and ensuring smooth communication within the team.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls, offering attentive assistance and directing inquiries as needed.</p><p>• Perform accurate data entry tasks to maintain organized and up-to-date records.</p><p>• Support the team by managing administrative duties, such as scheduling meetings and organizing documentation.</p><p>• Assist in coordinating project activities to ensure deadlines are met.</p><p>• Utilize Microsoft Office Suite tools to create reports, presentations, and spreadsheets.</p><p>• Analyze data to provide insights and support decision-making processes.</p><p>• Maintain a well-organized office environment, ensuring supplies and resources are readily available.</p><p>• Collaborate with team members to streamline administrative processes and improve efficiency.</p><p>• Handle confidential information with discretion and attention to detail.</p><p>• Provide timely updates to management on project progress and administrative tasks.</p>
We are looking for an experienced Senior Accountant to join our team in Shelby, Michigan. In this role, you will be responsible for managing and overseeing general accounting functions across multiple entities, ensuring accurate financial reporting and compliance with accounting standards. This position requires excellent analytical skills, strong attention to detail, and the ability to collaborate effectively within a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Manage and execute general accounting tasks across multiple entities, ensuring accuracy and consistency.<br>• Participate in the monthly financial close process, adhering to established reporting guidelines.<br>• Maintain and reconcile general ledger accounts, including intercompany transactions, expense transfers, and accruals.<br>• Perform bank reconciliations, trend analyses, and department expense research to ensure accurate financial records.<br>• Prepare and post journal entries with detailed supporting documentation.<br>• Conduct variance analyses to identify discrepancies and provide actionable insights to management.<br>• Collaborate with operational teams to support timely and precise financial reporting.<br>• Assist with accounting activities related to mergers and acquisitions, including integration processes.<br>• Contribute to special projects and ad hoc financial analyses as needed.<br>• Ensure compliance with GAAP and other financial reporting standards.
<p>We are looking for an experienced Human Resources (HR) Director to join our team on a contract basis in Kalamazoo, Michigan. In this role, you will oversee key HR functions, including employee relations, compliance, and benefits administration. This is an excellent opportunity to contribute to a dynamic healthcare organization and work closely with senior leadership to drive impactful initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with senior leadership and executives to align HR strategies with organizational goals.</p><p>• Manage and maintain the Human Resources Information System (HRIS) to ensure data accuracy and reliability.</p><p>• Oversee recruitment and training programs to attract and develop top talent.</p><p>• Ensure employee records are up-to-date and compliant with legal and organizational standards.</p><p>• Develop and update employee handbooks to reflect current policies and procedures.</p><p>• Administer benefits programs, including enrollment, communication, and issue resolution.</p><p>• Implement HR policies and ensure compliance with federal, state, and local regulations.</p><p>• Conduct audits to assess adherence to company policies and compliance requirements.</p><p>• Provide guidance on employee relations issues, fostering a positive work environment.</p><p>• Monitor and validate data related to HR processes to support effective decision-making.</p>
We are looking for an experienced IT Manager to lead technology operations and initiatives within our organization in Grand Rapids, Michigan. This role requires a hands-on leader who can oversee IT infrastructure, manage vendor relationships, and ensure the security and efficiency of all systems. The ideal candidate will be proactive in identifying technological improvements, fostering team development, and aligning IT strategies with business objectives.<br><br>Responsibilities:<br>• Oversee the daily operations of the IT department, ensuring systems and processes run smoothly.<br>• Collaborate with senior leadership to align IT strategies with organizational goals and priorities.<br>• Identify, evaluate, and implement new technologies to enhance system performance and integration.<br>• Manage vendor relationships and negotiate contracts to maximize value for the organization.<br>• Develop and enforce policies, procedures, and documentation for IT operations and security.<br>• Lead and mentor the IT team, fostering a customer-focused and innovative environment.<br>• Troubleshoot and resolve hardware, software, and system issues, ensuring minimal downtime.<br>• Monitor and respond to service desk tickets to address end-user concerns effectively.<br>• Plan and execute changes to infrastructure configurations while maintaining system integrity.<br>• Design, test, and implement disaster recovery procedures to safeguard mission-critical operations.
<p><strong>Information Systems Analyst (Contract)</strong></p><p><strong>Location:</strong> REMOTE (EST OR CST) </p><p><strong>Employment Type:</strong> 52 Week Contract</p><p><strong>About the Role</strong></p><p>We are seeking an <strong>Information Systems Analyst</strong> for a project-based role focused on delivering innovative IT solutions through new and existing applications, systems architecture, and infrastructure. This position involves reviewing system requirements, analyzing business processes, and implementing technology solutions that meet organizational needs. The ideal candidate will work independently, applying professional judgment and technical expertise to design, code, test, and deploy software solutions.</p><p><strong>nKey Responsibilities</strong></p><ul><li>Modify, adapt, and implement short- and long-term IT solutions across applications, systems architecture, and network infrastructure.</li><li>Review system requirements and business processes to develop effective technology solutions.</li><li>Code, test, debug, and implement software applications to meet project objectives.</li><li>Collaborate with cross-functional teams to ensure successful integration and deployment of solutions.</li><li>Apply best practices and previous experience to make sound technical decisions.</li></ul>
We are looking for a skilled Software Engineer to join our manufacturing team in Grand Rapids, Michigan. In this role, you will design and implement innovative software solutions, collaborate with cross-functional teams, and ensure systems are optimized for business needs. This position offers a dynamic environment where your technical expertise will directly contribute to organizational success.<br><br>Responsibilities:<br>• Develop and maintain software applications using languages such as C#, .NET, and JavaScript.<br>• Create and optimize front-end interfaces with tools like React.js and HTML.<br>• Manage database systems, including SQL and T-SQL, to ensure data integrity and performance.<br>• Integrate ERP systems such as Epicor to streamline business operations.<br>• Utilize AI tools and services to deliver rapid and effective solutions.<br>• Map and document processes using tools like Google Drawing, Visio, or Lucidchart.<br>• Collaborate with team members to identify and implement improvements to existing systems.<br>• Troubleshoot and resolve on-call emergency situations as needed.<br>• Participate in scheduled maintenance and system upgrades during off-hours.<br>• Travel occasionally to support project and system needs.
We are looking for a dedicated Contact Center Operations Manager to oversee and optimize the operations of our call center within a non-profit organization in Kalamazoo, Michigan. This role involves driving efficiency, managing budgets, and ensuring exceptional service delivery to support the organization’s mission. The ideal candidate will have strong leadership skills and experience in operations management, particularly in a call center environment.<br><br>Responsibilities:<br>• Lead daily operations of the call center to ensure efficient workflows and high-quality service delivery.<br>• Develop and manage budgets, ensuring resources are allocated effectively to meet organizational goals.<br>• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.<br>• Collaborate with cross-functional teams to drive project initiatives and achieve operational objectives.<br>• Establish and enforce policies and procedures to maintain compliance and operational consistency.<br>• Train, mentor, and support call center staff to encourage growth and enhance team performance.<br>• Implement change management strategies to improve processes and adapt to evolving organizational needs.<br>• Ensure the call center aligns with the mission and values of the non-profit organization.<br>• Handle escalations and resolve complex issues to maintain customer satisfaction.<br>• Conduct regular reviews of systems and processes to identify opportunities for innovation and optimization.
We are looking for a skilled Systems Administrator to join our team in Grand Rapids, Michigan. In this role, you will manage and maintain essential IT systems, ensuring smooth operations and optimal performance. The ideal candidate will have expertise in Active Directory, Windows environments, and Citrix technologies.<br><br>Responsibilities:<br>• Configure, manage, and troubleshoot Active Directory services to maintain user access and security.<br>• Oversee the administration of Windows servers to ensure reliability and efficiency.<br>• Provide support and maintenance for Windows 10 systems across the organization.<br>• Manage and optimize Dell Technologies hardware to meet organizational needs.<br>• Implement and maintain Citrix technologies to support virtualization and remote access.<br>• Monitor system performance and proactively address issues to minimize downtime.<br>• Perform regular updates and patches for operating systems and applications.<br>• Collaborate with technical teams to develop and execute system improvements.<br>• Ensure compliance with IT policies and industry standards.<br>• Document system configurations and procedures for future reference.
<p>Our client is seeking a data-driven and strategic <strong>Sr. Pricing Analyst</strong>. This role is integral to optimizing pricing strategies across the product portfolio to drive profitability, competitiveness, and customer value. The ideal candidate will combine strong analytical abilities with market awareness to support pricing decisions that promote growth and operational efficiency. For further inquiries, please contact Katie Ruger today at 616-600-8734!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Analyze pricing and operational data, market trends, and customer insights to develop pricing models and recommendations.</li><li>Collaborate with Sales, R& D, and Operations teams to ensure pricing strategies are aligned with overall business objectives.</li><li>Monitor and assess the effectiveness of pricing strategies through annual price reviews and updates, making adjustments based on customer feedback and internal KPIs.</li><li>Conduct margin analysis, including price, mix, volume, and cost-to-serve evaluations to inform pricing decisions and collaborate cross-functionally to support recommendations.</li><li>Perform ROI and scenario analyses for investments related to sales and customer initiatives.</li><li>Develop and maintain pricing tools, dashboards, and reports for internal stakeholders.</li><li>Identify opportunities for continuous improvement, particularly related to inventory management, by providing actionable reporting and analysis.</li><li>Support new product launches through pricing and scenario planning, including implementing rebate and penalty structures based on a thorough understanding of organizational overhead.</li><li>Deliver insights on customer segmentation and price elasticity to inform profit optimization strategies.</li><li>Perform month-end close activities as needed.</li><li>Support interim and year-end audit activities related to product costing.</li><li>Undertake additional analysis and tasks as assigned.</li></ul><p><br></p>
