<p>The role of the EA is to support the firm with administrative tasks, office maintenance, client service and other projects as needed. This will include but is not limited to answering phones, greeting clients when they arrive, generating client paperwork, opening accounts, moving money, maintaining databases, planning events, managing supplies, and performing ad hoc tasks and projects. The EA will serve as the first point of contact at our firm and help to improve administrative and client service processes. The role will be instrumental in establishing positive first impressions and ongoing client satisfaction. </p><p><br></p><p>This EA should be organized and detail oriented with a strong work ethic and the initiative to improve the status quo. As our first point of contact, the EA should be warm and welcoming and find joy in serving others. </p><p><br></p><p>Responsibilities </p><p>• Answering phones & greeting visitors: serve as first point-of-contact, responsible for first impressions </p><p>• Managing & improving administrative workflows: perform onboarding, money movements, etc. </p><p>• Generating client paperwork: prepare and submit client paperwork to custodian </p><p>• Maintaining client data: update data and notes in various databases (Redtail, Orion, Schwab, etc.) </p><p>• Resolving account alerts: review and resolve alerts such as insufficient cash, rejected wires, gifts etc. </p><p>• Moving money: cut checks, journal assets, and ACH cash upon request </p><p>• Participating in new client meetings: guide clients through the paperwork </p><p>• Managing office supplies and appearance: ensure the office appearance enhances client experience, maintain vendor relations, order office and kitchen supplies </p><p>• Managing client gifts and firm swag: plan, order and send gifts </p><p>• Planning events: coordinate firm events for clients and prospects </p><p>• Managing firm calendar: maintain a calendar of firm events and employee vacations </p><p>• Assisting with client service: execute or remind advisors of client requests </p><p>• Performing other tasks and projects: take on ad hoc projects as needed </p><p><br></p><p>Preferred Experience </p><p>• Client service administration and support </p><p>• Financial services operations </p><p>• Process management and improvement </p><p>• Microsoft Office Suite, Customer Relationship Management (CRM) </p><p>• Schwab Institutional and/or Orion Advisor Services </p><p>• Series 66 Licensed </p><p><br></p><p>Expectations </p><p>The EA will be responsible for delivering and improving the client experience and should therefore: </p><p>• Be reliable, responsive, accountable and prepared </p><p>• Work hard, continuously improve, and strive for excellence </p><p>• Demonstrate genuine care for others</p>
We are looking for a detail-oriented Administrative Assistant to join our team in Richmond, Virginia. In this Contract to permanent position, you will play a key role in managing administrative tasks, handling customer inquiries, and ensuring accurate documentation of information. This is an excellent opportunity for individuals who are organized, tech-savvy, and possess strong communication skills.<br><br>Responsibilities:<br>• Respond to 20-30 daily inbound calls, addressing general policy questions and resolving customer concerns.<br>• Prepare and organize unemployment claims packets for submission to the appropriate office.<br>• Document and maintain accurate records of information in a detail-oriented manner.<br>• Coordinate necessary follow-ups with the executive team to address unresolved issues.<br>• Utilize Microsoft Word and Excel to create and manage spreadsheets and other documents.<br>• Ensure efficient handling of incoming and outgoing calls with a focus on customer service.<br>• Provide support in maintaining data and records related to administrative processes.<br>• Assist in various office tasks, ensuring smooth day-to-day operations.
We are looking for an organized and personable Receptionist to join our team in Richmond, Virginia. This role is essential in ensuring smooth front-office operations and supporting administrative functions across the organization. The ideal candidate will bring attention to detail and excellent communication skills to create a welcoming experience for clients and staff.<br><br>Responsibilities:<br>• Welcome clients, guests, and staff with a friendly and detail-oriented demeanor.<br>• Direct visitors to appropriate personnel, meeting rooms, or departments as needed.<br>• Manage incoming calls by answering, screening, and forwarding them in a timely and courteous manner.<br>• Schedule appointments, coordinate meetings, and maintain conference room calendars.<br>• Handle mail distribution, deliveries, and courier services efficiently.<br>• Keep the reception and conference areas clean, organized, and presentable.<br>• Perform administrative tasks such as data entry, scanning, photocopying, and filing sensitive documents.<br>• Assist attorneys, paralegals, and office staff with special projects and tasks.<br>• Uphold strict confidentiality regarding all firm matters and client information.
<p>We are looking for a dedicated Part-Time, Full-Charge Bookkeeper to oversee financial operations and administrative tasks at our office in Richmond, Virginia. This role will be roughly 24 hours weekly and will preferably be Monday, Wednesday and Friday from 8am-5pm. This role requires someone with strong organizational skills and the ability to maintain efficient office workflows while managing bookkeeping responsibilities. </p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain financial records using QuickBooks, ensuring accuracy and compliance.</p><p>• Handle accounts payable and receivable, including invoicing and payment processing.</p><p>• Reconcile bank statements and monitor financial transactions to maintain up-to-date records.</p><p>• Oversee general office operations, including supply management and scheduling.</p><p>• Act as the primary receptionist, greeting visitors and managing incoming calls.</p><p>• Coordinate administrative tasks such as filing, document organization, and correspondence.</p><p>• Monitor budgets and financial performance, providing reports to management as needed.</p><p>• Support team members with administrative functions to ensure efficient workflows.</p><p>• Ensure compliance with company policies and procedures in all office operations.</p>
We are looking for a dedicated Full Charge Bookkeeper to join our team in Richmond, Virginia. This role requires someone with strong attention to detail who can manage diverse financial and administrative tasks with precision. The ideal candidate will have experience in overseeing financial operations, personnel records, and compliance processes, ensuring smooth day-to-day functionality within the organization.<br><br>Responsibilities:<br>• Manage and reconcile all financial accounts, including checking, savings, and investment accounts, ensuring accuracy and timeliness.<br>• Prepare and process payroll, adhering to federal and state regulations while maintaining detailed records.<br>• Collaborate with management to develop, monitor, and report on the annual budget.<br>• Oversee accounts receivable and accounts payable processes, ensuring timely collections and payments.<br>• Generate and submit financial reports on a monthly, quarterly, and annual basis.<br>• Administer tuition contracts, financial aid processes, and assistance awards to support organizational goals.<br>• Maintain personnel records, including tracking benefits, leave, and employee files in compliance with policies.<br>• Supervise the administration of employee health and disability benefits.<br>• Assist with onboarding and contract management for staff and families.<br>• Ensure compliance with financial regulations and oversee audits and grant documentation.
We are looking for a detail-oriented Payroll Clerk to join our team in Petersburg, Virginia. This is a Contract-to-Permanent position where you will play a key role in managing payroll operations and supporting other HR functions. The role requires strong organizational skills and a commitment to accuracy, as you will handle payroll processing, benefits administration, and recruitment tasks.<br><br>Responsibilities:<br>• Process payroll for a workforce of 50-60 employees, ensuring accuracy and timeliness.<br>• Manage full-cycle payroll operations, including calculations, deductions, and adjustments.<br>• Handle garnishments and other payroll-related compliance requirements.<br>• Support corporate recruitment efforts to attract and onboard new talent.<br>• Administer employee benefits and facilitate enrollment processes.<br>• Utilize ADP systems to efficiently manage payroll and HR functions.<br>• Maintain accurate records and documentation for payroll and benefits.<br>• Collaborate with team members to address employee inquiries related to payroll and benefits.<br>• Ensure compliance with federal and state payroll regulations.<br>• Assist with other administrative tasks as needed within the HR department.
We are looking for a dedicated Project Billing Specialist to join our team in Glen Allen, Virginia. In this long-term contract role, you will play a key part in ensuring accurate and efficient billing processes for project-related expenses. This position requires strong attention to detail, exceptional organizational skills, and the ability to collaborate effectively across departments.<br><br>Responsibilities:<br>• Manage project billing tasks, including the preparation and submission of invoices to clients.<br>• Ensure all time sheets and expense reports are accurately recorded and processed.<br>• Monitor for missing invoices and follow up with relevant departments to resolve discrepancies.<br>• Utilize spreadsheets and pivot tables to analyze billing data and track costs.<br>• Coordinate with operations teams to ensure timely submission of billing information.<br>• Provide training and guidance on billing procedures to team members as needed.<br>• Maintain detailed records of billing activities and ensure compliance with accounting standards.<br>• Communicate effectively with clients and internal teams to address billing inquiries.<br>• Perform cost analysis to identify areas for improvement in billing processes.<br>• Assist in offline accounting functions and ensure all documentation is properly organized.
We are looking for a dedicated Medical Accounts Receivable Specialist to join our team in Richmond, Virginia. In this long-term contract role, you will play a key part in managing billing and payment processes to ensure the smooth operation of our medical accounts. If you have a keen eye for detail and a passion for accuracy in financial transactions, we encourage you to apply.<br><br>Responsibilities:<br>• Process and manage medical billing activities to ensure timely and accurate invoicing.<br>• Handle accounts receivable tasks, including tracking outstanding balances and following up on overdue payments.<br>• Post payments accurately into the system and reconcile any discrepancies.<br>• Conduct collection activities to recover unpaid balances while maintaining strong client relationships.<br>• Monitor cash application processes to ensure proper allocation of funds.<br>• Collaborate with internal teams to resolve billing and payment issues efficiently.<br>• Generate detailed financial reports related to accounts receivable and collections.<br>• Stay updated on billing procedures and compliance with industry standards.<br>• Maintain organized and accurate records of all transactions and communications.<br>• Provide exceptional customer service to clients regarding billing and payment inquiries.
<p>We are looking for a skilled individual to join our healthcare team in Henrico, Virginia, as a Medical Billing Specialist. In this long-term contract role, you will play a vital part in ensuring the accuracy and efficiency of billing processes, claims management, and collections. This position offers an excellent opportunity to contribute to the healthcare industry's revenue cycle management while utilizing your expertise in medical billing systems.</p><p><br></p><p>Responsibilities:</p><p>• Process and submit medical claims accurately and on time to ensure timely reimbursement.</p><p>• Review and resolve billing discrepancies, denials, and appeals effectively.</p><p>• Manage collections activities by following up on outstanding balances and communicating with patients and insurance providers.</p><p>• Utilize eClinicalWorks (eCW) to maintain and update billing records and claims information.</p><p>• Identify and address issues related to hospital billing processes to improve efficiency.</p><p>• Collaborate with the revenue cycle management team to optimize billing workflows.</p><p>• Analyze financial data and prepare reports related to claims and collections.</p><p>• Ensure compliance with healthcare regulations and billing standards.</p><p>• Provide excellent customer service while addressing patient inquiries regarding billing and payments.</p><p>• Stay updated on industry best practices and changes in medical billing policies.</p>
